Reviews
This profile includes reviews for Blade HQ, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,384 Customer Reviews
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Review fromKeith D
Date: 08/28/2024
5 starsKeith D
Date: 08/28/2024
I love these guys. Enough said. They seem to always have inventory and promptly ship after purchase.
Blade HQ, LLC
Date: 08/29/2024
It's great to hear that you're so satisfied with our service! If there's anything specific you need or want to share, I'm here to help.Review fromRick K
Date: 08/28/2024
5 starsRick K
Date: 08/28/2024
BladeHQ and Grindworx are my "go to's" for majority of my knife purchases. I've been very pleased with the excellent customer service and fast shipping too! Prices can't be beat, and great selection of products. I am very pleased !!Blade HQ, LLC
Date: 08/29/2024
Thank you for your feedback! I'm thrilled to hear that you're pleased with our service, selection, and prices. We always strive to provide the best experience for our customers, so it's great to know we're hitting the mark.If you ever need anything else or have more to share, I'm here to help. We look forward to serving you again soon!Review fromPaul L
Date: 08/28/2024
5 starsPaul L
Date: 08/28/2024
When I called ******* at customer service on the phone, she was so professional and I can feel the warm and care in her voice. She gave me the information I needed and confirmed I have ordered the right item. Many thanks to her good work.Blade HQ, LLC
Date: 09/03/2024
Hi ****!Thank you for sharing your positive experience! Were delighted to hear that ******* provided you with such professional and caring service. Its great to know she was able to assist you effectively and confirm your order details. We appreciate your kind words and look forward to serving you again in the future.Review fromWill S
Date: 08/28/2024
1 starWill S
Date: 08/28/2024
No help at all. Order placed last week and was sent an email showing the wrong item being shipped. Called BHQ: Told not to worry about it . Placed a second call because after 5 days, the shipping still shows pre-shipment status and says call shipper for more info. *** knew nothing, no help again.Will never do business with *** again.Blade HQ, LLC
Date: 08/29/2024
I'm truly sorry to hear about the difficulties you've encountered with your recent order, and I apologize this experience falls short of the high standards we set for ourselves, I understand how frustrating this must be for you. I do see two agents and **** has assisted you with this matter and your order shows it will be delivered today. Please reach out to us if you need anything else on this matter, we're happy to help you.Blade HQ, LLC
Date: 09/03/2024
Hello *******,I apologize for the confusion and frustration youve experienced. The correct order was indeed shipped, but it appears there may have been an issue with the couriers scanning process, which is why the status may not have updated promptly. The package should have been delivered within the selected delivery time. I understand how disappointing this must be, and I regret that we couldnt provide the support you needed. If you have any further issues or if there's anything else we can assist with, please let us know.Review fromNicholas S
Date: 08/28/2024
5 starsNicholas S
Date: 08/28/2024
Great help, they went the extra mile for me and I cant stop buying knifes.Blade HQ, LLC
Date: 09/03/2024
Hi ********!Thank you for your kind words! We're thrilled to hear that our team went the extra mile for you. Its fantastic to know youre enjoying your knives. If you need any more assistance or have questions in the future, we're here to help!Review fromPatrick J
Date: 08/27/2024
5 starsPatrick J
Date: 08/27/2024
Easily my favorite place to get knives! I was just curious about a possible ship date and they answered my question even on the weekend and upgraded my shipping!Blade HQ, LLC
Date: 08/28/2024
Thank you so much for your kind words! Were thrilled to hear youre a fan of our store. Its great to know our team was able to assist you quickly and enhance your shipping experience. If you have any more questions or need further assistance, dont hesitate to reach out. Enjoy your new knife, and thanks again for choosing us!Review fromNolan S
Date: 08/26/2024
5 starsNolan S
Date: 08/26/2024
Very quick service, received my knife pretty quickly, got worried because I didn't receive any sort of confirmation email, so I reached out to support and they responded fast and on top of that sent me the shipping information for the order. Amazing service overall, definitely would recommend ordering from them!Blade HQ, LLC
Date: 08/28/2024
Thank you for the great feedback! Were glad to hear that you received your knife quickly and that our support team was able to assist you efficiently. Its important to us that you have a smooth experience, and we appreciate your recommendation. If you have any other questions or need further assistance, feel free to reach out. Thanks for choosing us!Review fromStevan H
Date: 08/26/2024
1 starStevan H
Date: 08/26/2024
I bought my son a ***** ***** for his birthday and had it sent to his house. *** Ex delivered to the wrong house and told me it was not their problem that I needed to call Blade HQ. Blade HQ told me I had to wait 7 days, which is after my son's birthday, before they can do anything. So I spent $500 for a birthday present for my son that he may or may not eventually receive. Not very happy.Blade HQ, LLC
Date: 08/28/2024
Im truly sorry to hear about the trouble with your order and understand your frustration, especially with your sons birthday coming up.Regarding the delivery issue, our policy requires us to wait 7 days from the last scan before we can proceed with a refund or reshipment. This is to allow the carrier enough time to resolve any potential issues on their end. I know this timing is less than ideal, but we are committed to addressing this as quickly as possible once the waiting period has passed.We genuinely want to make sure your son gets his gift, and well take care of it as soon as were able. In the meantime, please feel free to reach out to us.Review frommarilyn P
Date: 08/26/2024
5 starsmarilyn P
Date: 08/26/2024
******** was so helpful and responsive. This was my first experience with this company and I wasnt sure how it was going to go. ******** made it such a positive experience that I will confidently purchase in the future. Thanks ******** for your great customer service.Blade HQ, LLC
Date: 08/28/2024
Thank you for sharing your experience! Were thrilled to hear that ******** made such a positive impression and helped ensure your first purchase was a great one. Were grateful for your feedback and look forward to serving you again in the future. Thanks for choosing us!Review fromKevin K
Date: 08/26/2024
5 starsKevin K
Date: 08/26/2024
Awesome service and very responsive. I would use this website again.Blade HQ, LLC
Date: 08/28/2024
Thank you for your positive review! We're glad to hear that you had a great experience with our service and found us responsive. We look forward to serving you again in the future. Thanks for choosing us!
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