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Business Profile

Custom Knives

Blade HQ, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Blade HQ, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Blade HQ, LLC has 2 locations, listed below.

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    Customer Review Ratings

    4.48

    Average of 2,384 Customer Reviews

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    Review Details

    • Chad W

      Date: 08/19/2023

      Honestly I'm not really happy with the service. Living in ****** Blade HQ makes it hard to receive products. Sometimes you will let items be ordered then you try and order the same item in a different color or name and it won't ship, very frustrating and then the blade club is only available to U.S residents only what's that about. It would be nice to see something done about these problems. Thank you.

    • Brian W

      Date: 08/19/2023

      BLADE HQ, best place in the internet to buy knives and accessories. as a hobby collector , i have purchased probably 20 or more knives from this company, they are reasonably priced, fast to ship, and stand behind what they sell. i recently ordered an item that came defective,after talking by email to ******, i was immediatly refunded and made whole again. in fact i cant name a place on the whole internet that communicates and has better customer service, i will always buy my cutlery and accessories here. thank you Blade HQ and ******, i will be ordering again from you, soon!

    • Landon H

      Date: 08/19/2023

      They always have what I'm looking for in stock at the best price, and all my knives get to me super quick! They especially have a great team of people that respond as soon as possible making sure to solve whatever your problem may be. I had a packing error recently that was no big deal and one of their team members ******, responded to my email super quick and was generous enough to let me keep my item and sent me the right color for free. Great customer service is what keeps me with a company and they definitely have it!!

    • Mark M

      Date: 08/18/2023

      ****** was great and very helpful. Got back to me very quickly.

    • Nicola L

      Date: 08/18/2023

      Great company with good products. There was a small mistake with shipping but it was delt with extremely fast, but hey stuff happens thats life.

    • Andrew H

      Date: 08/18/2023

      I wasn't able to cancel a pre-order on my own, I contacted BHQ and no muss no ********************* helped me immediately. I replied after hours and had a response first thing in the morning.Thank you!

    • Brian C

      Date: 08/18/2023

      Terrible service. terrible site layout, not giving you full information. Bought a knife, upon holding it realized that it was too small for my hand as the blade rests on my palm pinky when opened (Reate exo k). They told me because i handled the knife, and was cut (no blood drawn) that they could not return it. NOWHERE IN THE RETURN POLICY IS THIS STATED, ANYWHERE ON THE WEBSITE. In fact the return claims that it is no hassle, worry free as long as it is within 90 days of purchase, like new condition and with original packaging. Those are the only stipulations for returns. Yet they still denied the return and refund. They need to clarify ALL of the parameters for a return under their return policy, not make it sound like they will happily return anything and then deny you the return. I only bought the knife knowing that if it wasn't a fit I would be able to return it, and I was lied to.

    • Wade W

      Date: 08/18/2023

      I've always had a good experience with BHQ. I've bought from them many times. When I've had questions, their customer service has been very helpful.

    • Benjamin S

      Date: 08/18/2023

      Easy resolution to a product quality issue. Response w in 24 h w acceptable resolution. Appreciate it!

    • Phil B

      Date: 08/18/2023

      Fantastic expedient support. Great communication regarding the condition of a product and being willing to provide multiple photos.

    Blade HQ, LLC is BBB Accredited.

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