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Business Profile

Custom Knives

Blade HQ, LLC

Reviews

This profile includes reviews for Blade HQ, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Blade HQ, LLC has 2 locations, listed below.

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    Customer Review Ratings

    4.48/5 stars

    Average of 2,378 Customer Reviews

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    Review Details

    • Review fromPaul M

      Date: 07/23/2023

      5 stars
      The customer service is impeccable at ********************!!!! I put a knife on layaway and had to message them multiple times asking questions and they responded lightning fast and was able resolve anything I had a problem with. This is my first knife through BkadeHQ but I am a customer for life because of my pleasant experience with them. Thank you team your awesome.
    • Review fromMichael W

      Date: 07/23/2023

      5 stars
      Sent price request and the response was received in a very timely fashion
    • Review fromVernon U

      Date: 07/21/2023

      5 stars
      Excellent customer service. Prompt reply to my concerns regarding my purchase shipping. My worries were unnecessary after reaching out to Blade HQ. Anticipation gets the best of me, when waiting for a new joy. Thank you Blade HQ. Sincerely ******.
    • Review fromMichael U

      Date: 07/21/2023

      4 stars
      Everything was ok no problem, the only thing I would say is the guy I spoke to sounded like he just woke up and took longer than my last experience, but it all worked out fine
    • Review fromALEXANDER M

      Date: 07/20/2023

      5 stars
      BHQ is the best site to buy from in my experience, and I've always had great customer support! I've made over 2 dozen separate purchases here at least, no problems ever.
    • Review fromBruce C

      Date: 07/20/2023

      5 stars
      Newer customer here - I have only purchased around ~6 knives from BladeHQ thus far. I have had great experiences with Blade HQ so far - they are the first place I go to expand my OTF collection. Their friendly staff have promptly addressed any questions/concerns I have had thus far. Keep up the good work, I highly recommend.
    • Review fromByron K

      Date: 07/20/2023

      5 stars
      Blade HQ sales support / customer service completed my order notations perfectly! Thank You.
    • Review fromJustin M

      Date: 07/20/2023

      5 stars
      Great help and support! Accidentally chose next day shipping and they were able to change it to standard shipping and refund my card without me having to cancel.
    • Review fromMartin T

      Date: 07/20/2023

      5 stars
      Quick, easy, and the associate was very helpful. Thank you.
    • Review fromFrederick C

      Date: 07/19/2023

      5 stars
      It was great, they took care of me & had my ordered processed Pronto. Thank you very much.

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