Reviews
This profile includes reviews for Blade HQ, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,384 Customer Reviews
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Review fromreese k
Date: 08/23/2024
1 starreese k
Date: 08/23/2024
Will not be ordering from you again. Sent me a used knife that wasn't even the correct knife in the correct box. Refused to send out the correct order along with the return shipping label for the wrong used one I received. Forcing me to order another once my money was refunded. I don't think I will.
Blade HQ, LLC
Date: 08/26/2024
Certainly! Here's a response you could use:Dear [Customer's Name],Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. I understand how frustrating this situation must have been, and I want to assure you that your concerns are taken very seriously.I wanted to let you know that your refund has been processed. We truly regret the mix-up with your order and the issues you faced regarding the return shipping label and receiving the correct item. This is not the level of service we aim to provide, and we are taking steps to ensure this doesn't happen again.We appreciate your feedback, and while we're sorry to hear you may not order from us again, we respect your decision. If there's anything more we can do to address this or if you reconsider, please don't hesitate to reach out. We value your business and would love the opportunity to make things right.Review fromSteve K
Date: 08/22/2024
5 starsSteve K
Date: 08/22/2024
Good prices, great knives! I've bought a few. Order process is easy with great delivery time. Return process is also painless. Thanks BHQ!Blade HQ, LLC
Date: 08/23/2024
Thanks for the awesome review! We're glad to hear youve enjoyed our prices, knives, and hassle-free experience. It's great to know the order and return processes have been smooth for you. We appreciate your support and cant wait to help you with your next purchase.Blade HQ, LLC
Date: 08/23/2024
Thanks for the awesome review! We're glad to hear youve enjoyed our prices, knives, and hassle-free experience. It's great to know the order and return processes have been smooth for you. We appreciate your support and cant wait to help you with your next purchase!Review fromBurton W
Date: 08/22/2024
5 starsBurton W
Date: 08/22/2024
Got an email from Dallas in response to my message that the small schrade knife I hand purchased and broken. Email said that purchase would be refunded. I then send an email to ****** and said just send me another knife--the response was that it had already been processed and that wasn't possible. Too bad. I appreciate the prompt service. I bought the knife again and like the service I received. I will come to you whenever I need a knife.Blade HQ, LLC
Date: 08/23/2024
Thank you for sharing your experience! We're sorry we couldnt send a replacement knife, but were glad to hear you appreciated the prompt service. Its great to know you went ahead and got the knife again. Were here whenever you need anythingthanks for choosing uReview fromScott M
Date: 08/22/2024
5 starsScott M
Date: 08/22/2024
Excellent service! ***** was the only issue I had. BladeHQ is top notch.Blade HQ, LLC
Date: 08/23/2024
Thanks so much for your kind words! We're happy to hear you had a great experience with us. Sorry about the ***** hiccup, but we're glad it didnt take away from your overall experience. We appreciate you and can't wait to help you out again soonReview fromchris m
Date: 08/21/2024
5 starschris m
Date: 08/21/2024
**************** was excellent ****** was super nice and helpful resolved my issue no problem. I will definitely continue to make my purchases from blade hq. This site has been my go to site for years now.Blade HQ, LLC
Date: 08/22/2024
Thank you for your continued loyalty and for sharing your experience! We're delighted to hear that ****** was able to help you out so smoothly. It's great to know that Blade HQ has been your go-to site for yearswe look forward to continuing to serve you for many more to come!Review fromKameron S
Date: 08/21/2024
4 starsKameron S
Date: 08/21/2024
I ordered a fallkniven S1X and received a used one. I contacted bladeHQ and they took the knife back, refunded my money, and gave me a discount on my next purchase. This is outstanding customer service.Blade HQ, LLC
Date: 08/22/2024
Thank you for sharing your experience! We're sorry to hear about the initial issue with the knife, but we're glad we could make it right. Outstanding customer service is what we strive for, and it's great to know that you're satisfied with how everything was handled. We appreciate your business and look forward to serving you again!Review fromBryan P
Date: 08/21/2024
4 starsBryan P
Date: 08/21/2024
****** did a fine job. Answered my question in a timely manner and asked if I needed any more help to contact with a reply. Very professional, well done!Blade HQ, LLC
Date: 08/22/2024
Thank you for the kind words! We're glad to hear that ****** was able to assist you promptly and professionally. Shes definitely a great asset to our team. If you ever need more help, don't hesitate to reach out.Review fromNate N
Date: 08/21/2024
5 starsNate N
Date: 08/21/2024
I guess I wasnt paying attention and thought I ordered an auto knife, it wasnt. I got a return authorization and promptly forgot to ship it off. More than 30 days later ****** worked with me to get it returned. ****** and Blade HQ are great to work with! Ill definitely be a return customer!Blade HQ, LLC
Date: 08/22/2024
Thank you for sharing your experience! We're glad ****** was able to help you out. It's great to hear that you'll be a return customerwe look forward to serving you again soon!Review fromJack P
Date: 08/21/2024
5 starsJack P
Date: 08/21/2024
Good service. I like the tracking of my order. I have ordered from your company for many years and give most knives to my extended family.Blade HQ, LLC
Date: 08/22/2024
Thank you for your continued trust in us over the years! We're glad you like our service and tracking features. It's wonderful to hear that you're sharing your love of knives with your extended family. We look forward to serving you for many more years to come!Review fromRob S
Date: 08/21/2024
5 starsRob S
Date: 08/21/2024
**************** is on point! Always making things easy for the customers!Blade HQ, LLC
Date: 08/22/2024
Thanks so much for the shoutout! Were thrilled to hear that our customer service is making things easy and smooth for you. We're always here to help, so if you need anything else, just give us a shout. We really appreciate your support!
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