Reviews
This profile includes reviews for Blade HQ, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,384 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromOliver S
Date: 08/20/2024
5 starsOliver S
Date: 08/20/2024
I think that blade HQ has phenomenal communication skills by the people that answer the phone and answer the emails. I needed to make contact twice with questions about product and order, both times the communication was friendly, precise, and quick, but certainly NOT rushed. The wait time on the phone was not one of those excruciatingly long waits with mind numbing music. ******** was more than helpful. And I think her boss should give her an iced tea, tomorrow off, and a raise!
Blade HQ, LLC
Date: 08/22/2024
Thank you so much for your glowing review! We're thrilled to hear that our communication met your expectations and that ******** made such a positive impression. We agreeshes fantastic! Ill be sure to pass along your suggestion for the iced tea, day off, and maybe even that raise. We appreciate your kind words and look forward to helping you again soon!Review fromJamie M
Date: 08/20/2024
5 starsJamie M
Date: 08/20/2024
Fast shipping, great return policy and process is streamlined. I only purchase knives from blade hq. ****** from the customer service team is a joy to work with.Blade HQ, LLC
Date: 08/21/2024
Thank you for your awesome feedback! We're thrilled to hear that you're happy with our fast shipping and return process. It's great to know that ****** made your experience even betterI'll be sure to pass along your kind words.Review fromEdmund R
Date: 08/19/2024
5 starsEdmund R
Date: 08/19/2024
Helped to the best of her ability and was very friendly and professional.Blade HQ, LLC
Date: 08/20/2024
Thanks a bunch for your kind words! We're glad to hear that you received friendly and professional help. If you ever need anything else, we're just a shout away!Review fromTracey D M
Date: 08/19/2024
5 starsTracey D M
Date: 08/19/2024
Blade HQ is more than a supplier they have become a friend that I can share my hobby and passion with. Rather its ****** in customer service, ****** in Manufacturing or any of the other HQ Team members. The feeling is always ...friends helping friends! Thanks Team Blade HQBlade HQ, LLC
Date: 08/20/2024
What a heartfelt review! It's wonderful to hear that Blade HQ feels like more than just a supplier to you. We truly appreciate the friendships we've built with customers like you, and its our pleasure to share in your hobby and passion. ****** and the rest of the ** team are here to make sure you always feel that "friends helping friends" vibe. Thanks for being a part of our community!Review fromKasten S
Date: 08/19/2024
5 starsKasten S
Date: 08/19/2024
Great company, good prices always running deals. I've made 2 orders, both came speedily. **************** is great, shoutout ******** for helping me out with shipping charges.Blade HQ, LLC
Date: 08/20/2024
Thank you for your awesome review! We're thrilled to hear that both of your orders arrived quickly and that you found our deals and prices to your liking. Shoutout to ******** for helping you outI'll make sure she knows her great work is appreciated! If you ever need anything else, we're here for you.Review fromGerardo S
Date: 08/19/2024
5 starsGerardo S
Date: 08/19/2024
the best customer service ********************** ?? recommend ?? ?? responded quickly to myBlade HQ, LLC
Date: 08/20/2024
Thank you so much for your recommendation! We're thrilled to hear that you consider our customer service the best. We're always here to respond quickly and help with whatever you need. If you have any more questions or need further assistance, don't hesitate to reach out!Review fromNed M
Date: 08/18/2024
5 starsNed M
Date: 08/18/2024
I have purchased several knives from these folks and continue to be pleased with their service. Keep it up yall!Blade HQ, LLC
Date: 08/19/2024
Thank you so much, Ned for your kind words! We're very happy to hear that you’ve been pleased with our knives and service. We appreciate your continued support and look forward to serving you again in the future. Thanks for being a valued customer!Review fromnicholas P
Date: 08/18/2024
5 starsnicholas P
Date: 08/18/2024
Quick reply and solution to my question. Great website to buy from.Blade HQ, LLC
Date: 08/19/2024
Thanks so much for the great feedback! We’re thrilled you had a good experience.Review fromTom A
Date: 08/17/2024
5 starsTom A
Date: 08/17/2024
***** was great! Probably the nicest customer service representative Ive ever talked with. I was kinda in a raw mood when I called and she explained everything with such a nice attitude I instantly changed my demeanor. The world needs more people like *****. Thanks again,***Blade HQ, LLC
Date: 08/19/2024
It's wonderful to hear that Wendy made such a positive impact on your day! It's always refreshing to encounter someone who can turn things around with their kindness. Thanks for sharing that experience, Tom!Review fromCoyle K
Date: 08/17/2024
1 starCoyle K
Date: 08/17/2024
Its been since the 12th since it says delivered to no specific address at 7 in the pm and I cant do anything until the 20th so Im very unhappy I put this order on a long while back and still empty handedBlade HQ, LLC
Date: 08/19/2024
I'm sorry to hear about this. We have a policy for handling lost and stolen items and will assist you. However, we do need to wait for a period of 7 days before we can proceed.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.