Complaints
This profile includes complaints for CCBANK's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 61 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After Rise Credit pulled a hard inquiry of my credit , I was approved for a loan that I very much needed and requested for my funds to be sent via direct deposit .
I called 2 days later to get a status of application and locate funds .
I was told by a rep that my loan was being sent via mail through a paper check and it would take over a week to arrive .
I asked if they could cancel the check and have my funds placed in my bank account like I originally requested.
They cancelled my loan and told me to re apply a week later . This put me in a terrible financial situation . Worse than I already was .
A week has passed and now that I’ve re applied for a loan with Rise , I am getting declined .
Business Response
Date: 08/20/2024
Brenda Garcia, please refer this complaint to Capital Community Bank's BBB page, as they are the lender for this loan.Business Response
Date: 09/05/2024
To Whom It May Concern:
We are in receipt of the complaint that the consumer filed with the Better Business Bureau. Please be aware Capital Community Bank (“CCBank”) is a Utah state-chartered bank with the Federal Deposit Insurance Corporation (“FDIC”) as our primary federal banking regulator. Consequently, both federal banking laws and the laws of the State of Utah govern agreements with CCBank. We have contracted with third parties to provide certain services on behalf of CCBank.
We have contacted the consumer directly concerning this issue. Due to consumer financial privacy rules, we are unable to share confidential information with the BBB regarding these concerns. We strongly recommend that consumers do not share their private personal or financial information with non-regulatory third parties or in any public online forum.
Sincerely,
Customer Care CCBankInitial Complaint
Date:08/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just received a letter from CCBank that says "Thanks for your recent application submitted through ************************* We regret to inform you that CCbank cannot grant a loan to you at this time"I HAVE NOT ASK FOR A LOAN TO CCBANK OR WFG WHATSOEVER. I want to make this public because I have not done it and "the request" is not even in my credit karma report.Business Response
Date: 08/29/2024
To Whom It May Concern:
We are in receipt of the complaint that the consumer filed with the Better Business Bureau. Please be aware Capital Community Bank (CCBank) is a Utah state-chartered bank with the ************************************* (FDIC) as our primary federal banking regulator. Consequently, both federal banking laws and the laws of the State of Utah govern agreements with CCBank. We have contracted with third parties to provide certain services on behalf of CCBank.
We have responded to this issue from the complainant directly to the email provided. Due to consumer financial privacy rules, we are unable to share confidential information with the BBB regarding these concerns. We strongly recommend that consumers do not share their private personal or financial information with non-regulatory third parties or in any public online forum.
Sincerely,
************* ********************Initial Complaint
Date:08/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today I got a notification on Experian that I have opened a new account with this company. Date Opened: July ******. Balance 1413. Last Payment Date: July 26 2024. Monthly Payment: 296. I have checked both of my bank accounts and I have no withdraws with that amount.Business Response
Date: 08/15/2024
To Whom It May Concern:
We are in receipt of the complaint that the customer filed with the **********************. Please be aware Capital Community Bank (CCBank) is a Utah state-chartered bank with the ************************************* (FDIC) as our primary federal banking regulator. Consequently, both federal banking laws and the laws of the State of Utah govern agreements with CCBank. We have contracted with third parties to provide certain services on behalf of CCBank.
We performed a search of our records. We entered multiple combinations of the complainants name, address, and phone number provided in the complaint. Unfortunately, we were unable to find any account associated with the information provided by the complainant. The complainant is welcome to respond directly to the bank at *************************************** with additional information to assist with identifying their account. We strongly recommend that consumers do not share their private personal or financial information with non-regulatory third parties.We also attempted to contact the consumer via telephone to discuss their concerns. Unfortunately, the consumer has not responded to our attempts at communication.
Sincerely,
Customer Care ********************
Initial Complaint
Date:07/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********************* ************************* CCBank - **** ?Dear CCBank,I hope this letter finds you well. I am writing to inform you that I am filing for Chapter 7 Bankruptcy. This decision was not made lightly, but I believe it is the best way for me to address my financial challenges.My financial difficulties began as a result of my divorce, which significantly impacted my income and financial stability. The separation process led to unexpected expenses and a reduction in my household income, making it increasingly difficult to meet my financial obligations.Additionally, the ******19 pandemic further exacerbated my situation. Like many others, I faced unexpected job loss and reduced working hours due to health concerns and business closures. The economic downturn severely affected my financial resources, leaving me unable to pay my debts.Filing for Chapter 7 Bankruptcy provides me with an opportunity to start fresh and regain control over my financial situation. It is my hope that this process will allow me to discharge certain debts and provide the relief I need to rebuild my life.I understand the implications of this decision, and I am committed to cooperating fully with the bankruptcy process. I appreciate your understanding during this challenging time.If you require any further information of my bankruptcy filing, you will be contacted via the Trustee assigned to the case. Please, at this time ***** and Desist all efforts of communication or collecting. Thank you for your understanding and support.Sincerely,*********************Business Response
Date: 08/06/2024
To Whom It May ****************** are in receipt of the complaint that the consumer filed with the Better Business Bureau. Please be aware Capital Community Bank (CCBank) is a Utah state-chartered bank with the ************************************* (FDIC) as our primary federal banking regulator. Consequently, both federal banking laws and the laws of the State of Utah govern agreements with CCBank. We have contracted with third parties to provide certain services on behalf of CCBank.
We are responding to this issue from the complainant directly.Due to consumer financial privacy rules, we are unable to share confidential information with the BBB regarding these concerns. We are contacting the consumer directly to resolve their concerns. We strongly recommend that consumers do not share their private personal or financial information with non-regulatory third parties or in any public online forum.
Sincerely,
************* ********************Initial Complaint
Date:05/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Borrowed money from company and paid them off last year only to find they say I still owe them and now it’s on my credit report.Business Response
Date: 05/13/2024
To Whom It May
Concern:We are responding
to this issue from the complainant.
Due to consumer
financial privacy rules, we are unable to respond directly to the BBB regarding
these concerns. However, we will be responding directly to the complainant to
address their concerns.Sincerely,
Customer Care CCBankInitial Complaint
Date:03/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am urgently contacting you regarding the discrepancies on my credit report, resulting from the sharing of my personal information with credit bureaus. This has caused significant financial and emotional distress.
In line with 15 USC 1681 Section 602, I affirm my right to financial privacy and expect my information to be treated confidentially.
Furthermore, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency is prohibited from disclosing account details without my explicit consent, which I have not given.
The inaccuracies linked to CC BANK LENDLY have adversely impacted my financial status, necessitating immediate correction.
Moreover, I emphasize adherence to 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under specific circumstances.
Below, you will find my account details for your reference:
Account Number: *******
I urgently request a comprehensive review of my account, prompt rectification of the credit report inaccuracies, and strict compliance with federal laws governing my information.
Failure to address these concerns promptly may result in legal action. Your immediate attention to this matter is appreciated.
Sincerely,
******* ******Business Response
Date: 04/02/2024
To Whom It May
Concern:
We are responding
to this issue from the complainant.
Due to consumer
financial privacy rules, we are unable to respond directly to the BBB regarding
these concerns. However, we have contacted the complainant directly to
address their concerns. We encourage the complainant to engage in communications to help resolve their concerns.
Sincerely,
Customer Care CCBankInitial Complaint
Date:02/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a loan with Quick Credit connect through Capital Community bank. I have made ******* in payments for a ******* loan. My balance is still *******. This does this is ridiculous my loan will never be paid off. This loan was established in 2022.This loan should be considered paid in full.Business Response
Date: 02/20/2024
To Whom It May ************** are responding to this issue from the complainant.
Due to consumer financial privacy rules, we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the complainant to address their concerns.
Sincerely,
************* ********************Initial Complaint
Date:11/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a loan with GetLendly and have been always an on time paying customer who set up *** with them. I was hospitalized for health issue in September /October and the company stopped debiting account because of two returned payments. There was an issue with bank when I was in hospital that was resolved when I got notification from the bank. Being the loan was set up *** and I was never notified of it being discontinued, no payments were debited and the last email correspondence I ever received from the company was on 9/7/23. I assumed everything was fine until I got notified from transunion of a delinquent account. I immediately logged in and saw a balance and paid it immediately. I called to tell them everything and even offer medical records but they will not remove lates. These are the only lates on my report and its hurting me especially needing my credit to be perfect during this trying time! I need help please to get these removed. I was put back on *** today but told someone would reach out and they havent! How can they do this to a consumer and not send a formal email stating the *** would be discontinued! Please help me and remove this delinquency from my credit!Business Response
Date: 11/17/2023
To Whom It May ************** are responding to this issue from the complainant.
Due to consumer financial privacy rules, we are unable to respond directly to the BBB regarding these concerns. However, we have contacted the complainant directly to address their concerns.
Sincerely,
************* ********************Initial Complaint
Date:11/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an an account at Money Key/******************** Line of Credit that is a divsion of CCBank in Proivo. I sent them a payoff check from ******* ************* more than a month ago. It has noit been posted to my account and I continue to be resonsible fior the high interest they are charging me, I was tokld tghat it takes 6 weeks to process tge check. Its a bank nothingin their terms indicated this to be true.If this wasnt a preditory lender it would noit biotgher me but they are. Took mne 2 tears to get out from under them.Business Response
Date: 11/13/2023
To Whom It May ************** are responding to this issue from the complainant.
Due to consumer financial privacy rules, we are unable to respond directly to the BBB regarding these concerns. However, we are responding directly to the complainant in an effort to resolve their concerns.
Sincerely,
************* ********************Customer Answer
Date: 11/15/2023
Complaint: 20837954
I am rejecting this response because:I have not seen any response from themn.
Sincerely,
*****************Business Response
Date: 11/17/2023
To Whom it may concern:
We have previously responded to this complaint, and we have contacted the complainant to arrive at a resolution. We cannot share the details of any resolution due to privacy rules.
Sincerely,
CCBank Customer Care
Initial Complaint
Date:11/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received notification while doing a credit check on Oct 23, 2023 that there was a charged off account in 2022 with **********************/CNG with an original loan balance of $4,000. This is fraudulent and I did not open an account with ********************** nor did I get a loan of $4K in my name. Someone stole my identity and did this in my name. CCbank opened this fraudulent account in my name and allowed someone to get a loan in my name.Business Response
Date: 11/13/2023
To Whom It May ************** are responding to this issue from the complainant.
Due to consumer financial privacy rules, we are unable to respond directly to the BBB regarding these concerns. However, we are responding directly to the complainant in an effort to resolve their concerns.
Sincerely,
************* ********************
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