Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 11 locations, listed below.

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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  

Review Details

• Review fromKurt P

  Date: 04/22/2025

  1 star
  Good luck dropping the service. After calling twice to see if i could get a better rate on the service (where the answer was no), we had a camera break, so we called to cancel the service. I had to listen to offers from someone for a half hour after I told him no offer he made would be considered. After a half hour, they told me they couldn't accept verbal cancellation, so I sent in the cancellation. He then said i "may" be charged if the cancellation wasn't processed before the next billing cycle (15 days later). We sent in the cancellation and ***** replied until after the 15 days had passed and we were charged another $32.67. Completely unethical. I'll be posting this on our association website and other social media as well, so people know to stay away from this company.

• Review fromSylvia W

  Date: 04/21/2025

  1 star
  Vivint Security is a scam, I brought a system paid in full on March 19th 2025 and wasn't told that the account has to be paid on auto pay. I've only been with them one month and all h*** just broke loose, they've not taken anything out of my account and adding extra charges for no reason at all. They're holding the monies up to say well you're behind when the account in on auto pay, I was told today for the second time that the monies will come out of my account ******. They're very, very rude they switches you to different departments and you can't reach them on any of their apps, the apps are fakes saying something like bad error. They speak over you while you're trying to speak to them they're liars straight up bad business guys. Also I get no monitoring services over night which I'm paying for protection plan at $7.99 a month. They're not very professionalism at all just good at laying and stealing your monies. I'm glad I didn't sign any contracts but however I believe that's why the monies hadn't come out of my account so that way they can say will you've paid your bills when it's on auto

• Review fromTim B

  Date: 04/20/2025

  1 star
  They wont take no for an answer. We have an aggressive door to door sales man that comes to our reguraly after 6pm. He rings and knocks loudly and disturbs our child woh is trying to sleep. Last Thursday he showed up in the middle of the day. My parents were here and he would not leave the property until he was allowed in to talk to someone. I have called several times and the customer service number cant do anything since they are out in the field. The representatives are the reason no one wants to do business with you.

• Review fromJennifer L

  Date: 04/19/2025

  1 star
  There customer service is horrible! We moved and been waiting 6 months for them to hook up services. Our service was supposed to be suspended until reconnected. They call constantly asking for money.

• Review fromTim S

  Date: 04/19/2025

  1 star
  Unethical and just a mess of a company. I purchased an equipment package over the phone from a Vivint *** named ****. I paid for everything in full at that time so I didn't have to sign up for an **************** agreement. Before we hung up the phone I had **** ***eat back to me the components included in my order and the price. I received a bill summary via email but it did not detail what was included. The next day Vivint called to set up installation. The installer showed up as scheduled and as we reviewed what he was installing we discovered his copy of the order didnt match what I had purchased. After a 2+ hour conversation with the Vivint ************************ I was assured everything on the purchase order had been updated/corrected and that they were honoring the price I originally had to agreed to with **** when I ordered it. Since things appeared to be resolved I allowed the installer to set up the complete list of components. When I received my monthly service fee invoice for security monitoring they had included an additional $400 to cover additional equipment. Long story short - they intended to send me $400 invoices for two months to cover the additional equipment. There was no additional equipment- only what I originally ordered and paid for. Vivint initiated a payment plan for me without my permission for equipment I was told was already paid for. They claim to record their phone conversations so I asked that they review both the original purchase call and the subsequent call to ************* the day of installation. I dont think k they bothered and refused to resolve this so I had the equipment removed and received a refund. Just stay away from these guys!

• Review fromLucky G

  Date: 04/18/2025

  1 star
  Biggest regret as a homeowner. I went all inpanels, doorbell, indoor/outdoor cameras, CO2 monitors, sensors... the whole setup. The problem? The hardware is cheap and constantly breaks. And when it does, theres zero accountability. If you're reading this and considering their techrun the other way.

• Review fromNathaniel J

  Date: 04/18/2025

  1 star
  It is ridiculous I paid a monthly service plan to service equipment. The camera is not working and the trouble shooting is for me (who is currently disabled) to climb a ladder and use a pin to somehow reset the camera that installed. I explained I cannot do it due to physical limitations and was informed since I have failed to do the trouble shooting protocol I am forced to pay $99 for a call out. This is disrespectful and ADA **********

• Review fromTina K

  Date: 04/18/2025

  1 star
  Vivint installed a security system in my business that is useless. The sensor is not meant for metal framing. I get calls and texts throughout the night saying my front door is open. This happens so much now that the police are charging me $100 each time they have to come out. Ive called with complaints countless times. The staff are uneducated and rude. Vivint says theres nothing they can do to fix it and is still making me pay for the service and product when neither serve my business NO PURPOSE.

• Review fromJerry S

  Date: 04/18/2025

  1 star
  Worst customer service ever!! We've had nothing but trouble since we've been with Vivint. One of the door sensors fell out immediately & no one would come to replace it. The doorbell microphone doesn't work at all, & we can't hear the doorbell unless we're are right by the door. We've had NUMEROUS conversations with them. They've been promising to make everything right to stay with them, & then completely lie because nothing is done. You CANNOT get a technician to come fix it. I would not recommend Vivint to anyone!!

• Review fromJacqueline S

  Date: 04/17/2025

  1 star
  Vivint is awful! I have regretted doing business with them, trying to cancel my subscription and it's been a nightmare!! PLEASE DO NOT DO BUSINESS WITH THEM! Please make sure you know that you have 3 days to cancel or change your mind about their service. They will sell you one thing and add 10 more, your salesperson will tell you differently, they are lying to you. You'll have two bills, one for service and the other for equipment. Please don't do business with them.