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Business Profile

Airlines

JetBlue Airways Corporation

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for JetBlue Airways Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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JetBlue Airways Corporation has 16 locations, listed below.

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    Customer Review Ratings

    1.07/5 stars

    Average of 304 Customer Reviews

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    Review Details

    • Review fromBridget V

      Date: 05/27/2025

      1 star
      Worst experience I have ever had. Would never fly JetBlue again. Stuck on the tarmac for over 5 hours with no air, food, water and no reasoning why . The pilots didnt even know why we never took off. JetBlue is refusing to do anything about it.
    • Review fromMara V

      Date: 05/20/2025

      1 star
      I have a terrible experience with this jetblue (cheapblue) the stewardesses behave like ghettos and the plane its either delayed or cancelled at all! Never again!I was in the flight 483 last 5/16/25 to *******. Supposedly the flight will depart 3:40pm but it finally flew 6sh something. Staff offer no explanation except saying stay in your seat buckle up we are taxing.. Finally I need to use the bathroom, i was in the line coz the bathroom is occupied. Stewardship force me to be seated. I need to go verbally back and forth to this idiot staff just to use the bathroom, without thinking the hours of delayed seating and being stuck in my seat. Now here comes the return flight 1284 cheapblue from ******* to ********. I purchased an exit seat. I boarded with a small luggage, and the stewardess just grab my luggage to be checked in. Since i was shocked and I said something to myself expressing frustrations,not to the staff but talking to myself. Another staff heard me and threatened me not to allow boarding!!! The arrogance from poor quality service from this company to the roof!!!!We finally landed in a *** terminal where there is no **** or car service!!! We need to take airtrain to reach ******************** to get a RIDE!!!!!The whole experience is a Disaster!! Ive heard a lot of terrible stories from this jerblue. I didnt listen to my friends and families. I need to experience it myself so i can say, never again!!No wonder why the company is deteriorating
    • Review fromLindsay H

      Date: 05/18/2025

      1 star
      Extremely rude and condescending staff. They do not prioritize the customer experience at all. Such a shame because they used to be a person-centered airline. Now all they care about is their bottom line.
    • Review fromValerie F

      Date: 05/13/2025

      1 star
      I recently had a very disappointing experience with JetBlue customer service. I canceled a Blue Basic fare within 24 hours of booking, which should legally and per JetBlues own policy qualify for a full refundno fees.However, when I called to cancel, a representative named **** incorrectly told me there would be a $125 cancellation fee per person. I escalated to a supervisor named *****, who repeated the same misinformation, even after I clearly referenced the 24-hour cancellation policy. I asked for and received permission to record the call.Thankfully, I trusted my instincts and canceled the reservation myself onlinewhere I was immediately issued a full refund with no fee, as it should have been from the ************ sharing this so others are aware: dont assume the phone agents are correct. Double-check JetBlues own policies and dont be afraid to advocate for yourself. Its frustrating to think of how many people might have paid fees they didnt actually owe.
    • Review fromTanisha B

      Date: 05/07/2025

      1 star
      Flying out of ****** one of the jetblue employees tagged my bag for me and gave me the bottom of the tag. Before we pulled off this rude employee came on the plane demanding my passport and asking if I had checked in and then asked if I had checked a bag and then a gentleman boarded the flight to tell me that they had lost my bag, how? They didn't even have my bag for 3 hours and they lost it. Then when I got to *** they refused to help me file a claim because my final destination is in ******* but I was supposed to get the bag in *** then transfer it to *******. My car key is in that bag, its going to cost $500 to replace the keyfob. Of course none of the jetblue representatives care because its not them with the missing luggage. I would highly advise people to chose a different airline be ause this is beyond ridiculous
    • Review fromIris A

      Date: 05/06/2025

      1 star
      I purchased a ticket for my wife and by the time before the flight she caught a stroke and she couldn't fly anymore. We called JetBlue because we needed the money to get medicines. I spoke to the manager. Explain the situation. I mentioned that or you willing to let my wife die. She said this has nothing to do with her or the airline. They start giving me attitude. This was the worst service and now I'm struggling to get medicine. Because they wouldn't refund me our $300. This is the worst experience ever. I've ever faced with any align. Spirit, gave us a refund where I was able to get some medicine for my wife and JetBlue didn't. They refused to give me the refund. This is unacceptable a big airline like this shouldn't be treated people like animal. We fly with JetBlue a lot. I'm a loyal customer. Please don't fly with **********************. Do not fly with JetBlue. @Jetblue shame on you all. My wife really needed her medications. Now I'm begging for some money to get her medication.
    • Review fromJestina C

      Date: 04/30/2025

      1 star
      I recently flew with jet blue from an international trip and one of bag was missing I immediately filed all complaints and gave more than enough receipt and photo proof,just for them to tell me my luggage is worth $370 I of course declined it because I know my luggage is worth thousands.after I declined the offer i was told that my case has escalated to upper management just for them to deny my entry claim the same day they rude and disrespectful to a customer and are crooks I will never fly with them please be aware of this terrible customer service
    • Review fromToni H

      Date: 04/15/2025

      1 star
      Bad company with terrible service. They are rude, unkind, no one smiles and they even threatened me that they'll get me off the plane bcs I kindly explained that my carry on, which should be allowed and is THE ONLY REASON I TOOK THIS FLIGHT, contains fragile art ,so I cannot check it and need it with me. After yelling at me, insisting that I must check it, letting me be on the floor , emptying my carry on to my backpack, threatening and humiliating me, I arrived at my seat to discover that the bin above my seat AND the one near it, were completely empty. Called costumer service. They only said "sorry", but wouldn't compansate me in any way. I WON'T FLY WITH JETBLUE AGAIN. I WILL NEVER AGAIN FLY WITH A COMPANY WHO ALLOWS ATTENDANTS TO TREAT COSTUMES LIKE ENEMIES. Remember, without us, the costumers, you guys don't exist. I fly very often and after 40 years of flying, I WILL NEVER AGAIN FLY WITH THIS TERRIBLE COMPANY. N BTW, smiles are free JetBlue, but non of your workers ever smile. It feels like punishment, like army atmosphere with many stiff rules, not like I'm going on vacation. DON'T LET JETBLUE RUIN YOUR VACATION!!! For me for sure, NEVER AGAIN!Last time I flew, they did it to a mother with a 2ish yrs old with her. I was saved, but felt so bad for her. This time it was me. They sell a flight "with carry on", and at the gate they harass people WHO PAID FOR CARRY ON, to check it, even when people try to explain it creates a problem. You've lost me. I'll walk if needed, but never again will give you money. You simply don't worth it. So many kind airlines, why to pay for stiff and negative attitude?? No thank you
    • Review fromKari E

      Date: 04/04/2025

      1 star
      JetBlue does not care about their customers. We were to return from ********** to *******. We experienced a 2.5 hour delay before boarding - no big deal. We then sat on the plane at the gate for 3 hours, but had not departed. We were de-planed and told a later time for take off. That flight was pushed back but then cancelled. We were rebooked for noon the next day. We received another flight cancellation notice. However, this time the email stated: "After an extensive search, we have not been able to secure an alternate JetBlue flight to your final destination within the next 24 hours" and we were on our own to find a flight home. They were only going to refund us the original flight price ($2500 for 4 of us). However, to find a flight within the next 48 hours was impossible for JetBlue. We had to go with another airline. The cheapest we could find was $5700. We requested a refund of the difference in the overages caused by their delay ($3500), but since we went on another airline (because JetBlue had zero availability), they hold no responsibility for their flight cancellation. In speaking with a manager, the manager informed me that their policy is to work with other airlines to get all the passengers home, however JetBlue did not do this for us, as we found 4 same day flight options. It is my belief that they knew the cost was more than double and they chose to wipe their hands clean of the cost. I have been in similar cancellation situations with other airlines and those airlines have worked with me on compensation. JetBlue refused. Additionally, they require 'line item' detail on any food / taxi costs incurred from the cancellation. None of the receipts we go were line-itemed, and I didn't know to ask for those receipts (as other airlines will take your credit card statements or receipt total for proof.) After hours of back and forth, all we were reimbursed was $76 for the 4 of us, over an extra 2 days of meals. FLYER BEWARE.
    • Review fromClarissa M

      Date: 04/04/2025

      1 star
      There was a woman named ******** at the end of the gate near the entrance of the plane, and she was extremely rude, and very nastily told me my bag was too full, when it indeed was not and I made sure it fit the requirements. I even tested the weight and size in the little testers in the lobby of the airport. She took my bag and checked it, and was very unfriendly. Made the rest of my flight very upsetting as I knew I was singled out unnecessarily.

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