Complaints

This profile includes complaints for Paramount Acceptance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paramount Acceptance Corporation

  4725 S Holladay Blvd Ste 100 Salt Lake City, UT 84117-5475

  
• 

  Paramount Acceptance Corporation

  PO Box 17317 Salt Lake City, UT 84117-0317

  
• 

  Paramount Acceptance Corporation

  PO Box 17317 Holladay, UT 84117

  
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  Paramount Acceptance Corporation

  3276 Buford Dr STE 1044 Buford, GA 30519-5702

• 

  Paramount Acceptance Corporation

  4725 Holladay Blvd Ste 100 Salt Lake City, UT 84117-5475

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have enrolled in Vasa Fitness and have provided my 30 day notice to cancel. Upon cancellation I received a $62.48 charge as well as a $25 charge. My monthly membership was $12.50. I attempted to call the Vasa numbered but was never picked up to multiple times. When signing up I was told and understood that I would be billed regardless for the month and the year lock in fee ($40). I disputed both the $62.48 charge as well as $25 charge with my credit card provider. A representative from Paramount Acceptance then went ahead and contacted me in which I picked up the phone. I told her exactly why the charges were disputed. She then told me that I was to pay both a $25 cancel fee and a $25 return fee. Totaling $50. I told her the only item I would accept paying is the $25 fee but the other is absolutely unreasonable. She then said it is mandatory and refused on multiple occasions to transfer me to a superior. She quickly went from kind to aggressive within minutes trying to force my hand into paying. She immediately said I must pay this and hung up the phone on her end not allowing me to answer it. Also, How does a $85.48 billing reduce to $50? Including their "return fee". That is the first red flag about this company. In addition, When signing up I was told that I may pay my monthly fee (depending upon my cancellation notice) then the $40 contract lock fee.

  

  Business Response

  Date: 08/06/2024

  Thank you for reaching out. I have processed the cancellation on your membership with nothing further due. 

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Vasa for years. Couple years ago I underwent a series of surgeries on my shoulder. This severely limited the equipment I was able to use. The elipticals I was supposed to use as per PT were constantly broke I.E. heart rate functions and even programs not working. I had multiple complaints to front desk as well as 1800 number for customer service. They sent out tech but machines never got fixed. In my complaints/arguements with customer service back in November they gave me the option to cancel my account as they were not able to fix the only equipment I was cleared to use. I told them yes. Even after that I continued to get billed on my card. Even my father who was doing personal training there started getting harrassed by the personal trainers asking if he was the father of the annoying guy who kept complaining about the broken equiptment. Again I called and complained to customer service and told them that my cars was still being charged after canceling my membership. I finally had to cancel my credit card as they kept charging. Now in July 2024 they are claiming I now owe them over 122$ and that it's going to attack my credit and go to collections. This is the most predatory billing I have ever encountered especially on behalf of a month to month basis and being able to track that I in fact have not stepped foot on property since I attempted to cancel.

  

  Business Response

  Date: 07/29/2024

  I have processed the cancellation of your membership as of today. If you have any documentation of cancelling previously please attach it in the reply. 

• Initial Complaint

  Date:07/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on May 23rd , i signed up for a personal trainer with **** fitness. The next day i contacted **** fitness and spoke with the actual person I signed up with ( *****) and asked to please cancel the contract. ***** told me that "they" could not cancel the contract and that ALL i could do was to call Paramount Acceptance ( who handles the billing) and ask to have the billing paused, but still pay a $10 monthly fee. Now, 65 days later, i was told if i would of contacted Paramount Acceptance with in 3 days I could of canceled the contract. When I informed **** ( customer relations agent) her response was " we can not be held responsible for GYM personnel's actions, because you didn't contact us within the first 3 days, we can not cancel the contract". I tried to explain that I didnt know because no -one told me who to contact, and thats when she hung up on me.

  

  Business Response

  Date: 07/24/2024

  Thank you. Reviewing your account, I see that the personal training contract was signed on 03/24/2024. I see that there was a freeze placed on the personal training from 04/03/2024 - 07/03/2024. Our records do show that you spoke with someone at Paramount on 04/03 and they informed you of the moving option to get out of the contract since it was outside of the three day window. It also shows that you requested the freeze instead of the cancellation. There are no notes from a trainer listed on the account, and the information for the three day cancellation are all listed on the signed contract as well. 

• Initial Complaint

  Date:07/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is predatory to young people. We communicated with their rep about canceling the account, we were told to send a letter, we sent the letter the keep taking money after the cancellation letter was received. Now they are saying there is cancellation fee that they did not disclose when they told us to send a letter. The services have not been used for almost a year but they kept taking money out the bank account.

  

  Business Response

  Date: 07/16/2024

  Thank you for reaching out. Looking at your account, it looks like you were informed that you are in contract with Bodifi until 11/05/2024. I see that you were emailing back in April of 2024 and informed of the buyout fees. At this point, you can pay the past due balance on your account and the buyout fee to close your account. 

• Initial Complaint

  Date:06/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel my membership which I haven't used in over a year. They've refused to cancel it and have continued to bill me despite multiple phone calls and emails claiming they require a 30 day notice which they did receive from me via both a phone call and and email. They've also billed me for the annual fee for my account even though I've requested my account be closed. I've disputed the charge on my Amex card, so now they are continuing to charge me the monthly membership fee even though they've acknowledged I've canceled my membership.

  

  Business Response

  Date: 06/24/2024

  Thank you for reaching out. We have cancelled your membership with VASA Fitness and removed the annual fee. You should receive any further charges. 

  Customer Answer

  Date: 06/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to counsel Paramount acceptance and ******** twice. After trying to cancel it on 2 separate occasions Vasa gym and Paramount acceptance still continue to charge him a debit card. Since I could not get them to stop by change my debit card number. After approximately a month Paramount acceptance called me and I tried to explain to them that I have tried to cancel his several times. They said that they did not care they would be unable to cancel it and thus I paid the more money. This was not a cancellation fee but it was the fee for the month. The mouth and they said I owe ranges from $17-$70. When I tried to explain to the agents on the phone that I tried to cancel it and it was never canceled they said that they did not care. The first agent then hung up on me. I called back and got another agent she said that she is looked at my notes and that there is absolutely nothing I could do or say to her that we get her to change her mind and cancel my membership unless I paid the money. It should not be this hard to cancel gym membership that I faithfully paid for for the previous 4 years.

  

  Business Response

  Date: 06/24/2024

  We have listened to the two calls that were had on 06/13/2024. We can go ahead and waive the one month notice along with the return fee of $25.00, taking the balance from $111.84 to $43.42. Once that balance has been paid we can close the account. Here is the link to make the payment ********************************;

  Please let us know once that has been paid. Thank you! 

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21866412
  
  I am rejecting this response because: I canceled before this original date and only changed my credit card after I could not get you to stop charging me. Please cancel me. Please do not charge me. If you send it to collections I will encode the arbitration agreement.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 06/25/2024

  How did you go about cancelling? We are not seeing any record of the cancellation. If you have any documentation of the cancellation you can also attach that for review. 

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is who does the payments for **** gym but I have asked twice the time frame to change the payment method and both time I was told different and INCORRECT information. The first time I was told by the gym that needed to be 24 hours and last month I was told 48 hours and now I'm being told 5 business days. Not only was I told the wrong information twice but they want to charge me the "late" fee this time and once I gave my bank info I was told I was going to get charge anyways even when I did not authorized it after being told I had to pay the late fee. I then called again and the person was extremely rude, claimed she did not heard my name but heard everything else. Once I requested a supervisor she hangup on me. I called a 3rd time and I was told once again that I was not going to get transfer to a supervisor and that I was gonna get charged regardless of me saying THREE TIMES that I DO NOT authorized them to bill my checking account.

  

  Business Response

  Date: 05/06/2024

  I apologize for the different information that you received. About 5 days is recommended to make sure that the payment is pulled from the updated information. The extra fee has been removed from your account, but the monthly payment of $29.83 is still do. You can call ************** to make that payment, or pay it online at gympayment.com. 

• Initial Complaint

  Date:05/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have no idea who/what your company is and why we were charged twice within the last 4 days for $35.00 each time, total of $70.00. I have tried numerous times to call the company only to never get a live person and they offer a return call back but never call. Please HELP!! I will be reporting this as fraud on my bank account if I don't hear back from someone.

  

  Business Response

  Date: 05/13/2024

  Paramount Acceptance is a third party billing company for gyms and spas across the country. Some of Paramount's clients would include VASA Fitness, Tru Fit Gym. Southern Muscle, and The Gym among many others. Could you or someone that your payment is connected to have a membership with a gym or spa of any kind that we could look up and verify? 

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vasa member for yrs. Had personal training. Trainers kept leaving for other jobs & i kept getting bumped to different trainers. Last one wasn't, but it helped me stay consistent. I noticed I was still getting charged for trainings while I was out of town even though I let him know ahead of time. I talked to the front desk about it. 7/13/23 I showed up for an appointment & he wasn't there. I went to the front desk & they informed me he had been terminated. I was frustrated nobody called to cancel my appt & did nothing to compensate me for the sessions I paid for that I didn't receive. They asked if I wanted to be transferred to a new trainer. I said "no, please just cancel my training." They said ok. I didn't notice until I was preparing taxes that I was still being charged. I tried calling a few times. It's impossible to reach anyone!!! 3/5/24 after almost an hr on hold I spoke to someone. Explained the situation & asked for it to be cancelled & refunded. She needed to put me on hold to look into what she could do. I had an appointment to go into, so asked her to call me back after she figured out. She called back but I was working & missed the call. She left msg to call her back if I needed further help. Then I continued being charged for training! I called back multiple times to try to reach someone. Even tried the text option which was a joke because I'd wait forever to "connect to an agent" but mid conversation if I took more than 1 min to text back they would disconnect & make me start all over again. 4/14/24 spent another hr on hold to reach someone. She said that she could cancel but there was a 1 month cancel notice. I brought up 3/5 & she said she saw I called but I had complained that it should've been cancelled but hadn't asked for it to be cancelled. WTH? This company makes it impossible to reach them & isn't at all concerned about charging people for services they don't want & aren't getting! I even sent email confirmation auto renew had been cancelled.

  

  Business Response

  Date: 04/19/2024

  Reviewing your account and the frustration this has caused, we have removed the final payment that would have been owed and the service is set to cancel with nothing further due. Any remaining sessions will expire on 06/13/2024.

• Initial Complaint

  Date:04/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a membership with Vasa. I got a new card and needed to update my payment. I updated it in the App and it says it will REPLACE my old card and be used as my default card for all services. I did this on the 3rd, my monthly dues are the 4th. Apparently that's not good enough for Paramount Acceptance. They still tried to charge my old card even though they deleted it from the app. When that declined that they tacked on a $25 return fee. They then charged the correct card a merely few hours later the same day. Called customer support and got no help. Said I have to update my card 5 days in advance, and they charge my card 1 day before it's actually due and that these billing procedures are outlined in the agreement I signed. I still have that agreement, it says nothing about updating my card at least 5 days before. Says nothing about charging me 1 day before the payment is actually due. First of all a return fee on a credit card transaction is asinine. Makes more sense with a checking account draft. Being lied to by customer support is where I have a bigger problem. But at the end of the day the only question I have. If you're going to monetarily penalize me for not updating my card to your standards, why don't you have this outlined ANYWHERE? Like IDK maybe the app that lets me change my card or the agreement I signed? The truth is Paramount Acceptance is living in the 90s still and I hope someone at the state level sees what they're with this predatory, undocumented billing and provides some oversight. My Netflix, Spotify, Amazon and Apple Care can lapse in billing, I can update my card the day before they need to charge it and I'm not charge anything extra. Which is the interesting part, we get it Paramount Acceptance is greedy? All their reviews sound the same, when they get your money they keep it. But instead of making a valued paying customer happy and refunding the $25, I just cancel my membership instead and you get no more money from me?

  

  Business Response

  Date: 04/08/2024

  I apologize for the experience you have had. Looking into the issue, the billing for the membership runs the afternoon before it is due. We have reached out to suggest this be written to inform membership. Unfortunately the payment that went through was due. I do see that the membership has been set to cancel with nothing further due and will expire on 05/04/2024.

  Customer Answer

  Date: 04/08/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  You "maybe" updating future members on exactly how billing works doesn't change the outcome for me and is not satisfactory.

  The membership fee was due on the 4th of April and it was paid on the 4th of April.

  I should not be paying any extra fees.

  But just to confirm I won't have to pay anymore, no recurring charge on May 4th right?

  Which means you're making an exception to the "must provide 30 day notice to cancel, and depending on when you do this, you might get charged 1 more time" stuff.
  It sounds like you can make adjustments where you see fit, but you just don't like solution that makes a happy customer?

  And at the end of the day it's Vasa that loses out on May's month of membership dues, any future dues if I would have stayed, and an on/off 15+ year loyal customer..
  It's Paramount Acceptance that pockets all of that $25 return fee right not Vasa?
  That's why you don't budge on the return fee huh.

  Seems like you guys only make pennies on the dollar for membership dues, which is why you're so willing to throw those out the door.
  But the return fees from undocumented billing practices is probably where you make the bulk of revenue from Vasa?

  I'm curious how Vasa feels about all this, I'll be sure to let them know.

   

  Sincerely,
  
  **** *********

  

  Business Response

  Date: 04/19/2024

  Reviewing the account we have refunded the $25.00 for the fee and that will return to the card ending in 9655. We do see that the membership with VASA Fitness has been set to cancel and will expire on 05/04/2024.