Complaints

This profile includes complaints for Paramount Acceptance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paramount Acceptance Corporation

  4725 S Holladay Blvd Ste 100 Salt Lake City, UT 84117-5475

  
• 

  Paramount Acceptance Corporation

  PO Box 17317 Salt Lake City, UT 84117-0317

  
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  Paramount Acceptance Corporation

  PO Box 17317 Holladay, UT 84117

  
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  Paramount Acceptance Corporation

  3276 Buford Dr STE 1044 Buford, GA 30519-5702

• 

  Paramount Acceptance Corporation

  4725 Holladay Blvd Ste 100 Salt Lake City, UT 84117-5475

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined a gym under my parent's account. The fact I live 45 minutes away, I knew I'd never go there without them. I ended up going the entire year of the contract and they paid the entire time. My mother ended up cancelling her account a few months ago. After speaking to the admin, and getting the sign up email confirming I was only a "family add-on", I thought I would/should cancelled as well. I never looked for emails getting them, because they were going to my parents, so after their cancellation and I was being charged, apparently they were sent to me but being filtered to my junk box. I had called customer service a couple times with either no answer, or not all questions answered. Just called again today and my payment jumped another $30 unknowingly. Apparently I got charged again today. Horrible customer service and honestly, sneaky in their payment system.

  

  Business Response

  Date: 11/09/2023

  Reviewing your agreement with Desert Sports and Fitness, all of the terms of the agreement were laid out, and the cost each month for the membership and signed in agreement. At this time, if you would like to cancel, you can send an email requesting that cancellation to ************************** and will be effective upon receipt of that email cancellation and one final payment. You can reference your account number *************.

• Initial Complaint

  Date:10/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A gym membership that I havent used and moved out of state have asked to cancel and will not allow to cancel and keep charging fees.

  

  Business Response

  Date: 11/21/2023

  Reviewing the membership agreement, you are able to cancel the membership at any time as long as the account is current, and the one months notice payment has been made. Currently I see that there is a past due balance of $180.08. Once that has been paid the membership will be cancelled. You can go to this link and make your final cancellation payment. ***************************

   

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to cancel gym membership months ago, company wouldn't let me cancel but continued to take money out of account and add on money to balance. Have tried numerous times to get it handled and nothing has been done. There is no way that someone can just take money from account that you have been trying to cancel and not answer, call back , message anything. I need my membership cancel and money taken illegally sent back.

  

  Business Response

  Date: 08/04/2023

  Reviewing the legal contract with TruFit **************, it states that the membership term is for a period of 18 months beginning on 01/05/2023 and ends on 07/05/2024 with an automatic renewal at that time if not cancelled. The options for cancellation during the contracted term would be through moving more than 30 miles away from the club, having a medical condition and a verification of disability form sent in by a Dr., or through a contract buy out which would be handled at the club location. If you qualify for the medical or moving cancellation policies, you can send that documentation to ***************************** to be reviewed. At this time the contract is past due $224.45. You can call Paramount Acceptance to set up the payment. 

• Initial Complaint

  Date:06/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6th 2023 my debit card was charged $42.55. I dont have an active gym membership with ANYONE. I am concerned why I am being charged when I dont have have an active gym membership nor do I even live in ***************** anymore. My last gym membership was with Ladies ************ but I paid with my debit card in person, there was no mention of Paramount Acceptance. I would like to know why I am being charged for a service I dont have any business with. I would like a full refund and for my information to be removed from any affiliation with this company. Immediately.

  

  Business Response

  Date: 07/03/2023

  Thank you for reaching out. I see that your membership was with Ladies Super Fitness and your final payment came out on 06/20/2023. You should not see anything further come out of your account. 

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/3/2023 I purchased a 1-year membership at Fitness **** in *******, ******, for $300, valid until 2/3/2024. The gym closed permanently 2 months later. I was only able to use $50 worth of the membership I paid for, and am therefore entitled to a $250 refund. I have corresponded with Paramount Acceptance multiple times, only to get the response stating that they are unable to offer a refund at this time. After contacting the former owner, **************************** (ph: ************), she sent them a request for my prorated reimbursement, and she was given the same response. (I have the text photos of the email.) Something isn't right here. Paramount was the gym payment service at the time of transaction and should be able to issue a refund, especially since the contract was breached by the gym's permanent closing. Paramount Acceptance keeps saying that claimants need to seek a refund from the gym manager/owner. The manager who did the transaction, ****, would not respond to multiple calls/texts and has apparently skipped town, I was told, and is now in *******. **************************** the former owner is saying she can't be of further assistance. When I filed a dispute with *********** credit card, Paramount Acceptance sent them a copy of the membership agreement, saying that it had been fulfilled and that no refund could be offered. Closing the gym 2 months into the contract does not constitute fulfillment of the membership agreement. This is a case of fraud. Many other Fitness **** members have also been affected by this.

  

  Business Response

  Date: 06/16/2023

  As Paramount Acceptance is a 3rd party billing company, they follow the policies and procedures requested by the gyms. The policies stated for refunds is that Paramount Acceptance cannot refund any payments for Fitness **** and the members must go directly through the club for refund requests. 

  Customer Answer

  Date: 06/19/2023

   
  Complaint: 20170680
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to both freeze AND cancel my membership. I paid the freeze fee, and I paid a cancellation fee as well. I am still being charged $50-$75 a month, even when my debit card is frozen; sending my finances into the negatives. This is not okay and needs to be fixed immediately or a scene will be made. I cannot afford this membership which is why I have cancelled it but I keep getting charged and screwed over every month.

  

  Business Response

  Date: 06/19/2023

  Reviewing the membership with VASA Fitness, it does show that there was a freeze placed on the account in January of 2023, however those freezes only last 90 days. So billing resumed on 04/17/2023. Most of the payments have come back declined due to insufficient funds and the June payment was charged back. Currently there is a past due balance of $126.96 that is due. Once that has been paid the account will be cancelled. The payment can be made at this link. ********************************;

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called into customer service on May 18th, 2023 to get some billing issues fixed. I added my new credit card at gympayment.com on May 1st and removed my old one at the same time, but on May 17th received a text saying payment was declined on the card that I had already removed from the cards on file. Normally this would be fine, I'd just go in and update my card, but I had done that weeks ago and the billing indicated that I was being charged a return fee.Upon finally reaching someone after a call, holding, being forced into a callback, and getting called back and put on hold again, I wanted to be sent straight to escalations because I was upset and from the way the conversation was going first-line customer service I could tell we weren't going to get anywhere. The representative essentially agreed that we weren't getting anywhere, but refused to escalate me.When I had finally relented I went to get my credit card, since I don't have the number memorized yet, and I was hung up on on my way back to the computer to put my new card on the account (again). I sent an email to the address that is directed in the business comments on BBB in an effort to resolve this, and the email was returned by the mailer daemon.This is unacceptable and I will not subject myself to another hour plus of waiting only to be hung up on. I want to be helped in order to resolve this issue, and I don't want to be charged a late fee when I updated to card on file and removed the old one.

  

  Business Response

  Date: 05/19/2023

  I am very sorry to hear about the experience that you had. We are having a customer service rep reach out to you today to help get that billing information updated along with having the late fee waived. 

  Customer Answer

  Date: 05/19/2023

  Paramount reached out and cleared everything right up. I'm impressed with their responsiveness and happy with the resolution.
  

• Initial Complaint

  Date:05/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a member of Riviera Fitness whose annual dues were managed by Paramount Acceptance, My membership ended more than 3 years ago and last night there was a charge of $99.50 for the membership I no longer had. I called Paramount Acceptance and to resolve this and they were extremely uncooperative in helping me. I need a refund from them immediately and to cancel my membership immediately, which I was told was done 3 years ago. If any other charges have been made to my account over the last three years that I have overlooked, I want those funds refunded as well. Thank you.

  

  Business Response

  Date: 05/19/2023

  ****, we have set your account to cancel with Riviera Fitness and the $99.50 will be reversed to your account. Can you please verify your address in case that money needs to be returned via refund check? 

• Initial Complaint

  Date:05/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a member of VASA gym. The last time I went into the gym was 7/19/22 because of an injury. I thought I had froze my account but was subsequently billed for it for a few months. I ended up getting it frozen on 1/23/23 but at a cost of $105.24 which included a couple months of membership.I've now been sent a delinquency notice for a payment of $105.02 that didn't go through today on 5/10. I got in contact and they stated the freeze was only good for 90 days. I was never told this and still have not been back. They won't let me cancel the membership because of this outstanding delinquency charge which includes membership fees, a rate guaranteed fee, and a return fee. This is ridiculous and I would just like to get out of this membership.Thanks,***********************

  

  Business Response

  Date: 05/10/2023

  Reviewing the information on your account with VASA Fitness, It looks like the $105.24 was due in January to take care of past due payments. They did waive a return fee for you at that time as well as the fee to freeze the account for those 90 days. As of the 10th of May, I see that you spoke with a rep and they waived an additional $50 off of the amount due to cancel when usually they are only able to waive $25 per year, when at this point they had waived $85. Looking at the account as of today, I see that it is set to cancel with nothing further due as long as the payment made today for $55.02 does not decline. 

• Initial Complaint

  Date:05/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealing with a Long Term ***** Illness and long term ***** effects (doctor has confirmed it will be a long term disability I will deal with) Lost my job after this happened and had to stop my **** Personal Training. Had to move back home so I could get at home care that I needed. My parents home is a different state than the **** I was doing the personal training at. I called to freeze the account while I looked for a job and recovered from my ***** Illness. Still 3 months later, my ***** Long term effects haven't gotten better and I am unable to work out for longer than 15 minutes. Have called Paramount Acceptance multiple times to see how they can help me and I am not getting any help. Was told to email this email and explain my situation. I still love continuing going to **** and working out as much as I possibly can (***** minutes before I am out of breath and exhausted) but I can no longer continue to do my personal training due to my long term disability with the ***** illness. I am hoping someone can look into my situation and help me out. I am living back home with my parents and still having to finish out paying my rent lease in ****** and bills. I haven't moved any bills to my name in my parents house because they pay for the bills. I was told this was something I could provide to help my case. I am running out of options as I've already had to re-freeze my account, after already paying $200 of unused fees that Paramount Acceptance has charged me for the personal training. Please help me as I am now dealing with what looks like this long term disability from *****.

  

  Business Response

  Date: 05/08/2023

  *********************, Im so sorry to hear about the effects covid has had on you. I know that it has been an issue for so many others as well. Unfortunately looking into your personal training contract, there is still $700 due towards this service regardless of usage. I do see that there is an option to cancel per a move with a $100 cancellation fee. The requirements are that you must move more than 25 miles away from any vasa location and documentation of relocation. The acceptable documents can be any of the following: Utility ***** ********* Lease Agreement or change of address confirmation from **** in your name. I know you said that you do not have any bills as your parents pay for those, but the change of address form from **** should be the easiest to attain. Once you have one of the following documents, you can email it to ***************************** for review. They do start your cancellation once they have received the appropriate documentation and the $100 cancellation fee. Again, I apologize for the situation that you find yourself in.