Business Profile
Factoring Services
FleetsmartsThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Factoring Services.
Reviews
Customer Review Ratings
3.89/5 stars
Average of 143 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromEmmanuel S
Date: 04/17/2025
5 starsEmmanuel S
Date: 04/17/2025
***** is my account manager and he has been very helpfullFleetsmarts
Date: 04/21/2025
Thank you so much for your kind words! We're glad to hear that ***** has been helpful and supportive throughout your experience. We'll be sure to pass along your feedbackhell really appreciate it! At Fleetsmarts, were always here to support your business.Review fromChristian C
Date: 04/17/2025
1 starChristian C
Date: 04/17/2025
Worst work ethics I have ever seen. Dont even deserve a star.Fleetsmarts
Date: 04/22/2025
What do you mean we have a bad work ethic, I'm interested in what you meant to say there. Are you saying you think that the people at Fleetsmarts have poor work ethic as in we're lazy? If so, what do you mean?Review fromquincy A
Date: 04/17/2025
1 starquincy A
Date: 04/17/2025
No stars they file a *** without any documentation and now they want me to pay $500 for a letter of release please stay away!!!! Run for the hills ??????????????Fleetsmarts
Date: 04/22/2025
There is a signed and verbal agreement between you and Fleetsmarts, which you were fully aware of before any filings were made. Publicly posting false and damaging statements like this can be considered defamation, and we reserve the right to take legal action if necessary.Weve noticed a pattern where some customersafter agreeing to our termstry to back out by threatening negative BBB reviews unless we cancel or change the agreement. Changing your mind does not void a legally binding contract, and using online reviews as leverage is not only unfair but dishonest.Were aware that some competitors are encouraging this kind of behavior, coaching customers to misuse the ******************** to pressure us. We take these matters seriously and will continue to protect our business from false claims.If you have a real issue, were open to resolving it directly. Otherwise, we suggest removing the false review to avoid further legal consequences.Review fromKristine L
Date: 04/16/2025
5 starsKristine L
Date: 04/16/2025
I looked at a few factoring companies and ended up going with FleetSmarts. Their rates are good, and their fuel card works at more places than some of the others I checked out. What really made the difference for me was how upfront they were every factoring company files a ***, but FleetSmarts didnt try to hide it or make it seem like something unusual. At first, I was surprised when I saw the *** filing, but my account manager explained that its standard for any company that provides factoring or a fuel credit line. I even checked with other factoring companies, and they all do the same thing. I appreciated the honesty instead of scare ********** far, everything has gone smoothly. They fund on time, got me a fuel advance right away, and even helped me finance my insurance down payment by breaking it into weekly payments. Their customer service has also been solid, I can actually get someone on the phone, even after hours, which has been a big plus.Fleetsmarts
Date: 04/22/2025
Thank you for taking the time to share your experiencewe truly appreciate it! We believe in being upfront and honest with our clients from day one, so we're glad to hear that transparency made a difference for you. The *** filing is a standard part of factoring and fuel credit services, and we make it a point to explain that **********'s great to hear that everything has been going smoothly and that our team has been able to support youfrom funding and fuel advances to insurance assistance. Providing reliable customer service, even after hours, is something we take pride in.Were here to help your business grow, and were excited to keep earning your trust.Thanks again for choosing Fleetsmarts!Review fromLeticia J
Date: 04/14/2025
1 starLeticia J
Date: 04/14/2025
Fleetsmarts by ************************** is the worst company. I've been having trouble with my account since the first deposit was made. The account manager asks questions and expects a reply back or he will ****** you till you answer yet when you asked a question, he doesn't reply back or never takes my calls. So unprofessional.Fleetsmarts
Date: 04/17/2025
We're very sorry to hear about your experience and truly apologize for the frustration this has caused. This is not the level of service we strive to provide, and we understand how important clear and respectful communication ****** love the opportunity to make this right. Please reach out to us directly at ************ so we can look into your account concerns and work toward a resolution. Your feedback is important to us, and we appreciate you bringing this to our attention.Review fromAmadu C
Date: 04/14/2025
5 starsAmadu C
Date: 04/14/2025
Great customer service, *****! Youre always quick to reply or respond when needed.Fleetsmarts
Date: 04/17/2025
Thank you so much for the kind words! Were so glad to hear that ***** has been quick and helpfulshe truly is amazing! We appreciate your support and are always here when you need us.Review fromTroy O
Date: 04/14/2025
5 starsTroy O
Date: 04/14/2025
Fleetsmart we'll try to do what they can to keep you moving. Through fuel cards insurance funding for another vehicle, they will do what they can. To increase your chances of success, they have for me multiple times with all these options that I said.Fleetsmarts
Date: 04/17/2025
Thank you so much for your thoughtful review! Were committed to helping our clients stay on the road and set up for successwhether its through fuel cards, insurance, or funding for another vehicle. It means a lot to hear that weve been able to support you in multiple ways. Weve got your back anytime!Review fromJose P
Date: 04/11/2025
5 starsJose P
Date: 04/11/2025
These people are taking care of and keeping my business running. Very good customer service and they are very helpfulFleetsmarts
Date: 04/14/2025
Thank you so much for the kind words! We're thrilled to hear that our team has been able to support you and keep your business running smoothly. Providing excellent customer service and real value is what we aim for every day. We're grateful to be part of your journeylet us know if there's ever anything more we can do to help!Review fromNancy R
Date: 04/02/2025
1 starNancy R
Date: 04/02/2025
BEWARE!!! Especially if you are starting your trucking business!When you sign for your DOT/MC number, you will get 100s of calls a day, it is insane! To the point that you start saying to these companies, "****, send me everything to my email." Trying to understand that they are also doing their job! But this company - they are GOOD - at scamming, manipulating, and trying to destroy a new company! Our experience: Fleetsmarts is claiming that WE are bound to a factoring and fuel discount/credit line agreement that we never signed. Furthermore, we are being prevented from conducting business with another company due to this false claim.WE have NEVER entered into a signed contractual agreement with Fleetsmarts for factoring services. As such, there is no legal basis for any obligation to remain tied to this company. Additionally, we find it highly inappropriate and unethical that Fleetsmarts is demanding a payment of $500 to release us from an agreement that does not exist.We have demanded the immediate release of any hold or restriction on Fleetsmarts, and they say that the two options are:Option 1: Proceed with payment of the $500 processing fee, and we will issue the Letter of Release (***) within 45 days of your original request.Option 2: We are willing to waive the $500 fee if you choose to try our services with genuine intent for 60 days. If, after this period, you still wish to discontinue, the *** will be issued at no additional ******* we answer back saying that we DID NOT want anything to do with them, and not they have the audacity to say that if we don't pay, there is no release letter. And again, WE have NOT had any kind of service with them and WE DID NOT have any agreement with them! They are scammers and charlatans!Fleetsmarts
Date: 04/10/2025
Thank you for your review. We take all feedback seriously and would like to clarify the facts surrounding your account with **************************** a detailed internal investigation, including reviewing call records and listening to the full conversation, we confirmed that you spoke with our Senior Account Specialist, ********, on January 30, 2025, at 12:46:24 PM, for 13 minutes and 11 seconds. During that call, ******** explicitly explained the terms of service and our standard credit line procedure. Below is the relevant portion of the call transcript:********: Since you're in *******, I also wanna let you know that for us to be able to open up a credit line for fuel, we do file what's called the *** one, which basically registers us with the state as a payee and allows us to open that fuel credit line with no credit checks needed, OK?VALGO TRANSPORTATION SERVICES: OK dokey.********: So all of this information will be sent to you by email. So please, please do go through it.Your verbal acknowledgment of the ***-1 filing (OK dokey) served as clear consent to proceed. The documentation was sent to your email immediately after the call, as stated. At no time during or after this conversation did you request cancellation or express confusion about the terms.Let us be clear: Fleetsmarts did not scam or manipulate your company. This was a standard, recorded business interaction based on your authorization. Like many financial service providers, we file a ***-1 when opening a credit linethis protects both parties and is common industry practice.Regarding the $500 termination fee: this is not a random demand, but part of our standard termination process when a client decides not to move forward after agreeing to the setup.Additionally, we must highlight a recurring pattern we are seeing across many similar reviews. Some competitors are coaching carrierswho originally agreed to termsto later file misleading complaints and attempt to blackmail Fleetsmarts through negative BBB reviews unless we release them from their agreements. In your case, your team threatened to leave a negative review unless we waived the policy, which we cannot do for fairness and legal consistency.Lastly, Fleetsmarts is not preventing you from doing business with any other company. If another provider has refused to work with you because of a *** filing, that decision lies solely with them.We remain open to working with you professionally. But we stand by the facts, the documented conversation, and the policies to which you agreed.Review fromJoseph Q
Date: 04/02/2025
5 starsJoseph Q
Date: 04/02/2025
After a rough patch of misunderstanding, my account manager Shemee, was more than willing to work with me to better serve my companys needs. For new MC or old, if factoring is what you need , I recommend that you look into Fleetsmarts for your financial stability.Fleetsmarts
Date: 04/14/2025
Thank you for sharing your experience! We truly appreciate your patience during the rough patch, and we're so glad to hear that Shemee was able to step in and support you effectively. Our goal is always to meet our clients where they are and find solutions that work. Whether you're new to the industry or have been around for a while, we're honored to be part of your journey toward financial stability. Thanks again for the recommendation!
Fleetsmarts is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.