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Business Profile

Optometrist

Standard Optical Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Reviews

This profile includes reviews for Standard Optical Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Standard Optical Company has 16 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 37 Customer Reviews

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    Review Details

    • Zachary S

      Date: 08/06/2024

      No contact lenses 2 months after they were ordered. They will respond to this and say there is a "supply chain issue", but check the receipts. People who made orders in 2023 had the same problem. That's not a supply chain issue any more - it's a company competence and reliability issue. Standard Optical fails by any measure. Even without the contacts I haven't received, I can clearly see that this is a business that needs to close its doors. Do yourself a favor and take your business elsewhere.

    • Ryan G

      Date: 05/22/2024

      Ryan G

      Date: 05/22/2024

      Something needs to be done. Ordered 2 pair of glasses and contacts. Was told it would be 7 days for contacts, no 7 days, made 8 trips to ***** for loaners. No glasses yet. ****** later we cancelled contact order, cancelled one pair of glasses, received 1 pair 2 months later, they had the wrong lenses, and now told it may be months for new lenses they ordered 1 month ago. So this pair of glasses is over a year now. This is unacceptable ! We paid nearly 2000 for all this and no working glasses yet. Dishonest business.

      Standard Optical Company

      Date: 05/28/2024

      We suffered a supply chain issue that affected your orders. We sincerely apologize for your inconvenience and very long wait. We are currently working to get all pending orders out to our patients. We are pleased that you received your refund on one order and your product on the other order.Kind regards,

    • Larry A

      Date: 04/11/2024

      Larry A

      Date: 04/11/2024

      Ordered glasses in November got them in April. Waited all this time and when I finally got them,they were the wrong prescription looking to file a class action lawsuit. This business has no business being in business!!!

      Standard Optical Company

      Date: 05/28/2024

      ***************************,We suffered a supply chain issue that affected your order. We sincerely apologize for your inconvenience and very long wait, compounded with the prescription being off. We are currently working to get all pending orders out to our patients. We are pleased that you received your refund on the order.Kind regards,

    • Brent S

      Date: 04/09/2024

      Brent S

      Date: 04/09/2024

      It has been since December 8th, 2023, that I have not received my $500.00 glasses. I just tried calling them and the phone would just ring until it hung up. I am wondering if they have gone out of business. I think it was all a scam they have taken the money and are going to run.

      Standard Optical Company

      Date: 05/28/2024

      *********************, We apologize about the long wait on your order due to supply chain issue that affected your order. We are pleased that you received your order as of April 13th. Please let us know if you are needing any additional assistance. Kind regards,

    • Sharlyn R

      Date: 03/26/2024

      Sharlyn R

      Date: 03/26/2024

      4 Months, and I still haven't received over $1,000 in glasses. I feel like my vision has probably changed again since they were ordered! No one answers the phone, text or email, and when you walk in, they say "sorry". No way will I ever use the West Point location again. Buyer Beware!!

      Standard Optical Company

      Date: 05/28/2024

      *******************************,We suffered a supply chain issue that affected your orders. We sincerely apologize for your inconvenience and very long wait. We can see that you received a full refund on your cancelled orders. Again we apologize for the inconvenience.Kind regards,

    • Christopher L

      Date: 03/19/2024

      Christopher L

      Date: 03/19/2024

      Literally the WORST company. We ordered contacts 2.5 months ago and they said they would be here in 3-4 weeks. We are now out of contacts. They said they would send us another trial pair and they havent. They wont update you even though they say they will. DO NOT USE THIS COMPANY!

      Standard Optical Company

      Date: 05/28/2024

      ***********,We suffered a supply chain issue that affected your order. We sincerely apologize for your inconvenience. If you are still needing assistance please contact us.Kind regards,

    • Sean M

      Date: 03/13/2024

      Sean M

      Date: 03/13/2024

      I purchased glasses from Standard Optical (Sugar House, **), October 9, 2023 and was told it would be 5-10 business days to receive them. It's now March 13, 2024 and I have not received them. I've reached out to their ***************** ****** and made in-person visits for an update, only to receive "we can't provide you an update". Incredible waste of my time, and very unprofessional firm. I've had to reach out to my insurance to provide a claim as well as reverse my benefits, so the headache continues. Hopefully I will receive my reimbursement without any issues.

      Standard Optical Company

      Date: 05/28/2024

      *********************,We suffered a supply chain issue that affected your orders. We sincerely apologize for your inconvenience and very long wait. We can see that you received a full refund on your cancelled orders in March. Again we apologize for your inconvenience.Kind regards,

    • Moks L.

      Date: 03/01/2024

      Moks L.

      Date: 03/01/2024

      I and my wife bought eye glasses in Standard Optical @Lehi store. The date of the invoice is October 2, 2023. I have been going to the store multiple times and their people keep telling me within two weeks it should be ready. Looks to me the two weeks is going to be like years or a decade. We still not have my eye glasses and it's already March 1, 2024. I suggest the store should refund and change name to Optical Nothing or close. Who ever own this Optical Standard store is NOT doing a standard way of of business. What a mistake, a huge regret and a bad turn going to this store.

      Standard Optical Company

      Date: 05/28/2024

      We suffered a supply chain issue that affected your orders. We sincerely apologize for your inconvenience and very long wait. We can see that your wife received her order on March 6th and we hope they are working well. Again we apologize for the inconvenience.Kind regards,

    • Sheri N

      Date: 02/29/2024

      Sheri N

      Date: 02/29/2024

      I ordered glasses 6 months ago and still don't have them.

      Standard Optical Company

      Date: 03/01/2024

      *****,Which location did you visit and we will have them look into your order?Thank you,*******

      Standard Optical Company

      Date: 05/28/2024

      *****,We suffered a supply chain issue that affected your orders. We sincerely apologize for your inconvenience and very long wait. We can see that your wife received her order on March 1st and we hope they are working well. Again we apologize for the inconvenience.Kind regards,

    • Andrea S

      Date: 02/23/2024

      MOST PEOPLE WILL PROBABLY WAIT MONTHS FOR GLASSES AND CONTACTS. THEY ARE NOT ON BACK ORDER OR MANUFACTURING DELAYS.I STILL HAVE NOT RECEIVED MY W-2'S OR LAST CHECK AND I LEFT IN JULY. I AM EXTREMELY DISAPPOINTED IN STANDARD OPTICAL PRACTICES AND THEIR TREATMENT OF LOYAL CUSTOMERS AND EMPLOYEES, WITHOUT THE 2 YOU HAVE NO BUSINESS.

    Standard Optical Company is NOT a BBB Accredited Business.

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