Complaints

This profile includes complaints for AMC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AMC

  1954 E Fort Union Blvd Salt Lake City, UT 84121-6800

• 

  AMC

  6945 Well Wood Rd Midvale, UT 84047-4006

• 

  AMC

  7 N Lafayette St Ste 8 Shelby, NC 28150-5348

• 

  Melia Apartment Homes

  3431 Oakdale Ofc San Antonio, TX 78229-2448

• 

  Copper Falls Apartments

  5151 N 95th Ave Glendale, AZ 85305-3059

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with health issues caused by the air in the apartment. The filter in the apartment appeared to be about 1 year old. The flat filter was clogged with a alot dust and bacteria on it. When I contacted the leasing office and requested to have the filter changed. They were reluctant and informed me that the filter was replaced on 10/29. They stated that they didn't believe that there was anything wrong with the filter. I examined the filter myself and took some pictures which I have included to this complaint. I submitted a maintenance request via the online site and sent over the pictures. When the filter was finally replaced, the maintenance man stated that the filter was in fact 1 month old. I have sent the pictures over to professionals and they have confirmed that the filter was at least 1 year old and the type of filter that is supposed to be replaced every few months. The purpose of this complaint is to investigate what exactly occurred and how we can prevent this from happening to other residents. When an air filter is clogged to this extent, it can cause serious health issues and eventually lead to irreversible issues.

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AMC+ ran a promo back in Feb to sign up with them. Never could sign in and never could get help.
  Fast forward to Sept 12 AMC charged my account 90.58.
  After I disputed with AMC, they (amc) said they would credit my account back after Capital One dropped the pending charges. (or hold charges). Capital One has confirmed more than once that they do not hold charges. It doesnt even make any sense. I have text messages from AMC for 2 months now saying they will credit my credit card back and still have not done so. This has been a going back and forth with AMC now for OVER 2 months. I have their text messages to prove that they said they would credit my account and still to this day they have not.

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My elderly parents, are residents at **** *** *** in Albuquerque, NM. They moved in summer 2022. My mom has submitted online and in person maintenance requests, no response. This has happened for months, most recently in the last two weeks - one of their toilets is clogged and remains clogged. Even more serious, they filed a Maintenance request(in person and online) for a safety reason - lighting outside of their apartment door. Since move in, the front light has been out. They've requested service for it since move in. Additionally, there is also no streetlight so when they park their car and walk to their apartment door at night, it is close to pitch black. It is a safety and security risk - either they could trip and fall, due to lack of lighting or they could be accosted because they would make easy targets moving slowly as they walk in the dark to and from their apartment door. .According to NM Statutes Section 47-8-20 sections 2, 3 & 4- the owner shall "make repairs and do whatever is necessary to put and keep the premises in a safe condition as provided by applicable law and rules and regulations as provided in Section 47-8-23 NMSA 1978;(3) keep common areas of the premises in a safe condition; (4) maintain in good and safe working and other facilities and appliances, including elevators, if any, supplied or required to be supplied by him" This means keeping outdoor lighting maintained as well as fixing indoor plumbing issues. We just want our parents to feel and be safe in their home. Please help them by fixing these items and more importantly, consider the tone and attitude exhibited by the local building management. Their rent is paid monthly, they are quiet, they don't bother their neighbors.

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On approximately 7/28/2022, paid security deposit of approximately about $342 to Jetty.com in order to secure lease agreement based on instruction by property manager while apartment was being prepared for to be rented out. The apartment was located on Bradford Street and was originally managed by Lynn Living and taken over by AMC from what I was told. After many weeks of no specific move in date nor further instruction on moving forward with apartment unit on Bradford Street, I got another opportunity at another property management service and secured an apartment there and rescinded my application for the property on Bradford Street . Since around the middle of August 2022, I have been trying to get my security deposit back with nothing but a run around every time I've called or messaged or just tells me "we/they are working on it" or "they are working on getting yours and other people's security deposit too" with no follow up nor resolution. Can you all please just help me get my money back. It is now October 10, 2022. I've called everyone I've known to call. This is very un-professional. I've called Jetty and called the property manager that is over the Bradford Street apartment multiple times with no resolution for going on now about 3 months.

• Initial Complaint

  Date:09/30/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Based on the email thread below, AMC is obligated to give back $255 application fee. These profound idiots placed me in an apartment that had the patio 15 feet from a doggie sand pit full of ****. They smartly refunded the move in cost, since I gave notification within 24 hours that I entered into and then rejected the apartment, but for good measure and punitive pride, these ******* morons said ‘**** you’ Mr. ******, we will not refund your application fees? And this was after traveling across country from Raleigh, NC. I was actually excited about the apartment – although not knowing it was 15 feet from a **** pond, that I had FedEx’d a furniture piece to the apartment complex, which I had to come back later and pick up. Below are a list of idiots at American Moron Corporation that are directly and indirectly responsible for refund issue.
  
  Christine M******** / c.m********@amcllc.net
  Anthony M******** / a.m********@amcllc.net
  Michelle G********, Vice President of Operations / m.g********@amcllc.net
  Sandy M*******, Vice President of Operations Chino / s.m*******@amcllc.net
  Jason I****, Regional Vice President at Apartment / j.i****@amcllc.net
  Dana M*****, Chief Operations Manager at AMC, LLC / d.m*****@amcllc.net

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been an AMC movie goer for many years. I have received over the years multiple AMC gift cards from friends as gifts on special occasions (Christmas, my birthday, etc.). I received 1 gift card that would not work at any AMC theatre (Card # **** **** **** ****).
  I called the customer service gift card line for help on July 19, 2022. I was asked to Email documentation (front & back) of the card and other info for AMC to send a “replacement card” - which I did. I called to follow up on this replacement card in August and was told they would escalate my case to the back office. When nothing was resolved and I received no communication on the status of this request from AMC I decided to write them on Facebook messenger on their page. “Izzy” responded in early Sept. saying again that AMC would contact me by Email & mail me a replacement card. When I never heard from them or received a card I wrote again on Facebook messenger on Sept. 16 asking for a status report. This time “John” wrote me saying that I all ready “used” the card and so no replacement card would be issued. This is totally absurd and incorrect! I used “another” AMC gift card I had at the theatre on 2 occasions this summer. How could I use a card that did not work! John said it was a “replacement” card. Again this is not correct.
  I would like AMC to act “responsibly” and “replace” the gift card that does not work!

• Initial Complaint

  Date:09/15/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to gain access to my account through the website but I am unable to sign on because I keep getting a response of " unable to validate your account". I have spoken to AMC Theatre employees to try to get them to help me but no matter what they do, it is not helping. I receive emails with password resets but when I try to reset, it does not work. Could I possibly get an 800 number, where I can speak to someone. I really would like to "scratch out" my account and be able to start all over.

• Initial Complaint

  Date:09/09/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident of cornerstone park apartments in Henderson, Nevada. I have repeatedly had nothing but problems since I moved into these apartments in April of this year. For starters, I have had to jump through the ringer just trying to receive a corporate number. When I asked the office for a corporate number I was told by Karina that there was no corporate number which I knew was a lie because who doesn't have a corporate office. I then asked another office worker Jessica for the number and was told that Karina told her to never give out corporate's number to any resident but I can go find it online. This seemed extremely sketchy but I let it go as I had just moved in and wanted no problem. I moved in on April 25th and was charged rent for April and May totalling $2,883 and was told I was to pay two months since I moved in after the 20th, never heard of this policy in my entire life but I paid the money no issues. Before I moved into the apartment I had power, and the internet set up while also paying a deposit for movers for my apartment per the request of Jessica. Once I go to move in I am told by Jessica "I made a mistake, I gave you the wrong apartment, you are on the other side of the apartments." I immediately got upset and all they offered me was $100 off my rent. $100 is nothing compared to everything I already paid to get set up. I received my keys around 5pm and was rushed by Jessica, I still had to get groceries so I did not go straight to my apartment until around 6pm. Once I went to unlock the door the keys did not work...the office had then closed so I sat outside for 2 hours almost waiting for emergency maintenance. I complained about that and was told "Well they come from home so sorry." Jessica did no apartment checklist with me, she just gave me a paper and stated to bring it back whenever I could. Once I got inside, the apartment was EXTREMELY disgusting and had an odor of sewer and cigarettes. My rent is 1799 but every month is 2000+.

• Initial Complaint

  Date:09/05/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The pipes in the bathroom underneath or behind the wall of the bathtub are becoming so loud it is disruptive throughout the day. I am not sure if they rattle when another tenant is using the water but the noise can still be heard after I keep the bathroom door closed. If I am sleeping I am woken up. The maintenance person makes me uncomfortable and tends to argue about an issue rather then fix it. I have videos of when the noise is occuring, but request an outside professional or another maintenance team person take care of the repairs.

• Initial Complaint

  Date:08/26/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AMC took over property management when the place sold March 22. My complaint, the lack of truth about whether this complex remains "low income" or "adjusted rent." How is place designated? It still is HUD, Section 8, and for income restricted. Are they legally obligated to adjust my apartment rent to newly reduced income. I believe so and they won't. before I am homeless I want the truth. I had my job for 10 years. On Christmas day last year I was in an accident. This triggered losing my job. Temporally, I live on State Disability. I turned in this proof months ago, told getting to it. This week I asked about it. Not going to adjust my rent to disability income. This complex has a city bond called California Municipal Finance. We remain low income. Im paying market rate running out of money. We even pay a fee to pay rent! My neighbors have adjusted rent to income. I emailed AMC regional never got a response. I was also told that specific apartments were low income. If you live in #28 for example adjusted rent but not if you lived #26. How is this senior complex designated? Low income? Should I be paying 30% of my income in rent? Do they owe me for my paying market rate over $1500 monthly? When I should be paying reduced? Ex., $1000 income - 30% of income rent owed $300. Our utilities here (trash, water, parking) are almost $100!!! Is it time for legal aid?