Complaints

This profile includes complaints for AMC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

AMC has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  AMC

  1954 E Fort Union Blvd Salt Lake City, UT 84121-6800

• 

  AMC

  6667 Wesbury Park Ave Columbus, OH 43235-3978

• 

  The Piedmont at Ivy Meadows

  1301 Ivy Meadow Dr Charlotte, NC 28213

• 

  Pheasant Run Apartments

  2101 N Evergreen St Chandler, AZ 85225

• 

  The Crescent at West Hollywood

  1274 N Crescent Heights Blvd Los Angeles, CA 90046

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant at eleven pines apartments, and I am on housing choice voucher I pay a portion and housing pays a portion, well the apartment complex gave me a eviction notice of non payment for 1228.93 saying that one of the payments from housing is missing umm I have paid my portion my housing worker gave me proof that housing paid and on top of that the payments have been cashed by the apartment company

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we recently had a problem with the sewage pipe blockage in our unit, which according to the AMC association manager's comment, the blockage was from inside the unit. We brought a plumber twice within a few days, but the pipe blockage was not resolved, the cost was $650 in total. A lot of damage was done to the kitchen.that recently was updated. Finally, it turned out that the pipes were clogged from outside the unit. During this time, our upper floor did not cooperate in any way and disclaims responsibility.
  In fact, our expectations from the association manager and their cooperation have not been met, we have not seen cooperation regarding insurance, nor regarding the timely solution of sewage blockages.
  The AMC association manager neither answer our phone calls nor responded to
  Our messages
  With regard
  ***** ****** 

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First thing first, this is NOT a gated community!!! Hate is a strong word and I hate this apartment complex. Today, going to take a shower I notice the water is off. I called the office 3 times and no answer. So I pulled up to the leasing office. Two individuals sitting there doing nothing but the phones ringing off the hook. Not only was the water turned off but they didn’t even notify residents the water would be turned off. I was told 1-2 hours and it is now 9:15pm (I went to the office at 1pm) and still no water on! It’s unbelievable. I had to reach out for an update at 3pm because they damn sure didn’t give one. Not only that, they still haven’t provided an update at 9pm.
  
  Do not move into these apartments!! They are dangerous. Within the last 8 months, my car has been broken into twice and my fiancés vehicle was stolen yesterday! When I called the front office re: stolen vehicle, I received zero empathy, compassion. I asked “where is your empathy for our situation”, I kid you not I received “how far do you want my empathy to go”. That’s a true story. I also asked “do the cameras work? This lady responded I think they do but I don’t know how to work them. It’s laughable at this point. The gates never work. They’re either always up or always broken. The trash is always piled up. If reviews matter to you, do not move into this complex. Run the other way, don’t walk, run. People walk their huge dogs with no leash.
  
  I will be notifying my good friend and City Council Rep, Rayana P*********, making a complaint with BBB, and KC Tenants.
  
  They’re incompetent but it takes zero intellect to have professionalism and care for your residents with common courtesy. They themselves wouldn’t live like this. I would like the water I’ve had to purchase to be reimbursed and if we need to get a hotel.

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/15 we found mold in our apartment, on 10/17 we were told we had to pay for a mold test out of our own pocket ($268) to leave our lease. The next day after sending the finished mold test I was told they do not reimburse for the testing and neither does their insurance. We moved out 10/25 and still have not received our security deposit 12/12 which is against the law in Arizona; they have 14 business days to send it and we have 60 to approve and we have not received it. Nobody in the company responds to emails, calls or voicemails.

• Initial Complaint

  Date:12/08/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a piggy back complaint from a complaint I filed 12/7/2022 ID ********. The apartment complex is Alpine Meadows. On-site manager Jennifer A*****. I have uploaded an email sent to all tenants about an increase for the Insurance Waiver fee of $10.00. The fee has been increased to $14.00. Every tenant, even those who do not use the waiver was cc'd, NOT BCC on the email for ALL tenants to see. We all now have access to each other's email. I & other's are very upset this happened. This is NOT the only issue, AMC LLC will add and/or increase fees during a tenants lease term. My understanding is, fees can only be increased/added on rent renewal? Our outside storage use was taken away, they say due to fire hazard, the door has been locked. A tenant accessed the storage space, to find a water meter had been added to the water heater. As it is to this day, our water amount is calculated by some formula they have & divided between units per building. Some residence and other's are not given a monthly "concession discount" this is an amount minus from our monthly rate. For example; if my rent was $1370.00, my concession amount was $100.00, monthly rent paid would be $1270.00. When a prorated rent amount is needed, due to someone moving in mid month or whenever. AMC LLC includes monthly fees added to the rent rate to calculate the prorated amount. I had this happen to my self, when I moved mid month to a new unit. The amount should have been $1370.00, monthly rate, divided by 30 or 31 giving a daily amount of $44.00 per day, X 17 days. I was overcharged, a tax fee, covered parking & locker fee was included in the base amount. I was charged &556.00 for damages & cleaning in my prior unit. $80.00 for cleaning, $50.00 for carpet clean, $20.00 for drip pans & more. Yet, the unit was going to & was renovated. No carpet & new appliances are in the newly renovated units. Instead of giving me a $50.00 credit for carpet cleaning. The fee was changed to "cleaning supplies" . I had resided there from 1/3/2012 to 1/15/2020. The move out inspection only had 3 items damaged & 2 replaced. I agreed with 2. I questioned management, Jennifer & Lindsay H****. The only thing they did is give me a 3-day notice to vacate. I was able to renew without an rent increase.

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged an annual renewal fee for AMC+ AFTER I canceled my subscription. I attempted to contact the business multiple times and I’m refused a refund. I filed a disput with my bank but this company is robbing people left and right..

• Initial Complaint

  Date:12/04/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2022 I noticed my standing shower was leaking. I thought it was a curtain error so I wasn’t concerned. Then, in February, I realized the shower floor was cracked and leaking. I put in a work order. Due to the shower having been repaired once before the contractor would not touch it. They suggested getting the whole unit replaced.
  Due to Covid, the new contractor to do the replacement could not come out to replace my shower for a month. Fortunately, I had another shower. Once they came they left holes in the wall of shower and damaged floor boards. Finally, despite the appearance I could use the shower. More time passed, maybe two months, before some of the holes were filled with plaster and drywall, mainly the big ones.
  The property was sold in July. I, since July, have made several phone call request, submitted work orders, and talked to management in person to get the floor boards attached, holes patched, shower head stabilized in the bare hole that it is in, plaster sanded, wall textured and painted, and towel rack reattached. The company claimed a contractor would come to fix it but I got Covid. I canceled the appointment and asked them to call me back to reschedule. This never happened. I stopped by the office and they said they canceled it and would not reschedule a contractor since there were very few maintenance requests ahead of me. They said there were 24 cases in front of me and that they should be working on it in a week by the maintenance staff. That was three weeks ago. I have been patient for nearly a year. I understand it is new management but some of the staff is the same. I need these repairs completed. I pay too much to live here to be in this situation.

• Initial Complaint

  Date:12/03/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking at my bank statement and noticed that I was subscribed to AMC+ since September. I was
  charged for three months. The issue is that I didn't know I was being charged for this service that I don't use. According to my bank statement I was charged around $9 for three months. I called to to receive help for a three month refund and they refused. I mentioned if I could get a refund for the current month and they refused. The email that is in the account is ****************************

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved to Wesbury June 24, 2022 and was never told I would be paying an additional for $4.99 per month. In Oct, Nov and Dec 2022 I noticed they started charging me $4.99 for Billing fee that I was never made aware of. I pulled my lease and my ledge to review it and it does not state that they would be charging $4.99. I spoke Jaylyn in the leasing office who told me they did not have to make me aware of that charge. I have a difficult time understanding how they are able to get away with those unethical practices. We as tenants have a right to know if they are adding a charge after we have signed a lease agreement that does not state that charge.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived here at this establishment since May 2021 and have had nonstop issues. In the short amount of time this property has gone through several management companies as well as staff. We have had mold, leaky ceilings and repairs that have not been fixed since I moved in. And since September there have been tenants that have moved in next door that we have had so many issues with such as noise complaints, vandalism, trying to force entry into my home and knocking on my door at all hours of the day/night. All of that has been captured on camera and has been reported to the office. I now fear for my safety and the safety of my daughter and elderly mother. I no longer feel safe in my own home to where my peace and sleep has been disturbed due to the managements lack of action. The only information that the office provides is to call the cops and make a report. I have been told by the police that there is nothing they can do because it has to be handled by the apartment staff. No one from the office walks the property to see what myself as well as my neighbors deal with this n a daily basis. As of today I tried to file another complaint and the assistant manager by the name of Amanda from the sister property was very rude and talked over me saying that if I fear for my life there’s nothing they can do but for me to handle it by calling the authorities. I was tired of the mistreatment and hung up the phone. About 5mins later the property manager called yelling at me stating that she does not have to disclose any information and that I should call the authorities. No one is showing any concern about the safety of their residents, and I’m afraid that they will care when it’s too late. I have asked and begged several time to please let me be let out of my lease to which they responded that I just needed to be patient. I feel as though I am being held hostage in my own home where I do not feel safe. I don’t recommend anyone coming to this place due to their lack of care