Property Management
AMCThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for AMC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 141 total complaints in the last 3 years.
- 51 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/10/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a 3 month gift card for my wife and a monthly AMC Stubs W list account for myself. Paid $24.95 for my AMC A-List Monthly and $72.99 for a gift card for my wife. Had to attach both to my email as my wife does not have an email account. Now I can not use the gift card to get tickets for my wife. Have tried to contact by phone but there is no live contact for issues. One individual gave me a number to contact a service rep but the number was for an apartment leasing company. Have sent emails to resolve but only received FAQ responses. Never received a gift card account number or request for pin to use the card. When I request to resend they never do. Would like to use the gift card to purchase tickets ASAP. Please respond.Initial Complaint
Date:12/05/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I rented an apt for my daughter at Urbana on 12th Phx Az from 5-1-23 to 6-30-24. The deposit was $867.00. I paid for half of the deposit in the amount of $433.00. After deductions the deposit refund for my half was $146.00. Upon reviewing the deductions I see $150.00 deduction for housekeeping and $80.00 touch up paint. As far as the housekeeping charge I was there on move out and I cleaned that place myself. I have been in the cleaning business for over 20 years. I know clean and that Apt was cleaned completely. If house keeping was called in that’s their mistake because there was no need to send housekeeping into an already cleaned Apt. I would like to see proof of any place in that Apt you considered not clean. As far as $80. 00 for touch up paint we did nothing to the paint. If it needed touched up that’s normal wear and tear of any Apt or house. We should not have been charged for touch up paint. Paint fades over time that’s normal and unavoidable. This is not something we did to the paint. Paint needs touched up. It happens over time. We did not destruct the paint in the Apt. It’s simply a normal process to any living space. These charges are unfair.Initial Complaint
Date:11/25/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved into my unit, #** in the Sun Valley Apartments in Pleasant Hill, CA, in August of 2023. Since October of 2023, I have been trying to have maintenance repair the dyer vents. There is a "T" shaped vent connecting the dryer vent in my unit with the unit next to me, and it should be a "Y" shaped vent. When the neighbors do their laundry, the steam from their dryer comes directly into my unit as it is routed directly into my dryer vent and our through my dryer and into my apartment. The smell of dryer sheets and laundry detergent gives me a headache and burns my nose, and I have been trying to get the property manager and maintenance to fix this for over a year. The steam causes water to drip down the walls of my unit, and I believe I have not been getting what I am paying for with the unit I am renting. I have emailed about it many times, and the property manager told me it is "pending approval". When I asked about it again recently, she didn't respond to my email, and there was a card for a moving company on my doormat when I got home. In my email, I said that I would rather move than live in a unit that is flooded with dryer vent contents on a daily basis. There are many other issues that the property management have neglected, and this is just one of them. It has been over a year that I have been trying to have this issue resolved, and they have not fixed it yet. I am asking for the problem to be repaired, even though I have been paying for a unit I haven't been able to enjoy and am probably entitled to reimbursement.Initial Complaint
Date:10/26/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Moved out December 2023, months before I received my deposit. Deposit was not correct amount, so I contacted the office. After many back and forth conversations, complex finally stated they would refund full amount. I have continously reached out to the office because I have STILL not received my deposit check.Initial Complaint
Date:10/11/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I rent out one of there apartments The Landings At Morrison in Gresham Oregon and they do not take health and safety as a priority, I have been without appliances since I have moved in (August 16th 2024) it is now October 11th 2024, management has terrible responses and full disregard for the concerns their tenants hold. I have been living in a disgusting, mold infested apartment and once I request to move out without penalty due to there lack of response to maintenance requests and the state of the place they are now wanting to respond and try to "fix" things, I am out of compassion and patience, I tried reaching the president of the company for the past weeks with no return of my voicemails. I am speaking with the territory manager and they are trying to turn it around as if its my fault everything is in despair, I have given them two months to rectify the situation and they have done nothing until now. terrible communication, terrible company, they are not equipped to run this business. The floors are all bubbled from water damage, there's so much build up of muck yet they say it was "Cleaned"Initial Complaint
Date:10/08/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I live at the Kensington Apartments in downtown SLC and I have never lived somewhere with worse management in my life. As well as the maintenance at this building is horrible. My bathroom ceiling has been leaking water for over a week now and they came for about 5 mins (didn't knock when they entered my house) and said they cant fix anything till they know where the leak is coming from. Isn't that why you call them to figure that stuff out? On top of that, our neighbors had to wait almost two weeks for their sink to be fixed from coming off their wall. I will put in a maintenance request and they immediately close them without hearing from anyone from the team about it. They don't contact you at all before coming to "fix" the issue.
The building Manager Brenda is a huge ***** all the time too, and she is completely checked out from her job. She never responds to emails or calls made to the office, and she failed to tell us 3 different times that our building after would be shut off. Two of those times she didn't even know that the building was without water. That is a huge issue. She also told me that Hot water being shut off doesn't constitute an email sent out to residents letting them know about it because " at least the water isn't off". They pay a plumber who is completely incompetent to come and "fix" the issues only for the plumber to be back days later fixing the same **** thing.
I have multiple neighbors that i can get to sign a petition stating how bad the management here is. I'm also pretty sure that the building runs on heat from a boiler that is now illegal to use on a property of this type. It constantly goes out, leaving us with no warmth, but they will not discount the gas bill or heat bill because who knows why. This property and the management need to be put under investigation for this crap. and this is just from the 10 months that I have lived here. If you call me I'm happy to tell you more stories in better detail about what goes on here.Initial Complaint
Date:09/06/2024
Type:Sales and Advertising IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On the date of 08/21/24, a third-party company hired by your leasing company whom entered my home and damaged my property. To my surprise on coming home after work there were many items shifted, damaged and not moved incorrectly resulting in damage as they completed task in my home without being notified beforehand. Obviously, I’m very upset and frustrated i would expect there at least some sort of notice is required maybe 24-48 hours (about 4 days) ahead of time before any sort of home entry from the leasing company. I am starting to feel for my safety and peace of mind as this is not the first time a contractor has entered my home without notice. There was no emergency present that would grant property management to allow contractors into my home without prior notice. I received an email from property management on 8/1/24 that mentions fiber installation taking place from 8/5/24 - 8/19/24 that contractors will be installing new routers in every apartment unit and a email notification will be sent to each building prior to the start of work detailing the scheduled date and time. My apartment was entered on 8/21/24 without prior notice of date and time, i received no email or phone notification of this installation & items were damaged from unknown entry from access given by leasing to their contractor. I spoke with your leasing agent so he confirmed you would be the correct person to speak with on this matter. I attempted multiple times stopping by the leasing office to come to a resolution however, I’ve been deflected and lied to many times in pursuit of clarity & resolution. For instance, I arrived in person with the leasing office on 8/22/24, 8/23/24, 8/24/24, 8/27/24. 8/27/24, 8/29/24, & 9/5/24 and received no information that I've requested from vendor or insurance. I’ve been very patient in this matter and I’m requesting reimbursement for the damaged items. Management is avoiding accountability and is non-compliant with the lease agreement & information.Initial Complaint
Date:09/01/2024
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved into a AMC llc property at the end of July 2023. When I moved in there had already been some slight damages to the property which I noted in my check-in list. During my time at the apartment I paid all bills on time , regardless of the property having multiple charges they never discussed and not having it listed in their lease as well. At move out I was overcharged a great amount. Upset about this matter, I tried to contact AMC llc directly during which I was given the regional directors number, Kiera Hendersen, who has still not reached out to me.In many of the pictures that I requested you can see that the “damage” should be considered “wear and tear” in which I should not have been charged for. Many of the charges do not align with their cleaning and damage addendum. I was charged 100 dollars for cleaning blinds in which no damage was done to the blinds. I am seeking to have many of these charges reversed as they are incorrect.Initial Complaint
Date:08/27/2024
Type:Order IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have power of attorney for my daughter and she's been harrased and now they are trying to evict her on something she did not doInitial Complaint
Date:08/16/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This property moved me and my family into an roaches, wasp and fleas infested unit. The property manager is giving every excuse of why the job hasn’t been done such as no one has been home so pest control can get their job done or they can’t find the unit keys to enter the unit to allow pest control to come in and do their job. We’ve been in this unit for 16 days now and would like out of our lease with no penalties, a refund of what we’ve paid them. Also we received an email today stating we have to be out for this unit between today and tomorrow. Here a brief time line of the events:Monday 7/29- At 12:30pm on 7/29 Kiera called to say come in at 2:30 to view the unit because the unit hasn’t been fully cleaned yet. My family didn’t get to the property to view until around 4pm. When we came in the office we were told by Shalonda that Kiera was on lunch. Shalonda got the keys for us and had us walk the unit by ourselves. Once we arrived to the unit there were 5-7 cleaners in the unit cleaning. We went back to the office and told Kiera we viewed the unit and at a glance we saw several things that needed to be fixed but we were assured maintenance would be in to fix those issues as soon as possible. We then signed our lease. Once we got back to the unit we decided we wanted to still do our own personal cleaning. We left out to get some cleaning supplies. When we got back we saw 15-30 roaches, 2-5 black wasp. We then left back out to purchase roach killer with our own money. We came back to the unit to spray the unit with our $36 worth of roach killer. There were so many roaches in the unit we didn’t feel comfortable even sleeping there so we didn’t.
Tuesday 7/30- 10:15am we arrived at the office to discuss the issue once again. Kiera refused to walk the unit with us, so Derrick came to walk the unit with us. He then bomb the unit himself after seeing the roaches in the unit. The list goes on
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