Complaints

This profile includes complaints for AMC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AMC

  1954 E Fort Union Blvd Salt Lake City, UT 84121-6800

• 

  AMC

  6945 Well Wood Rd Midvale, UT 84047-4006

• 

  AMC

  7 N Lafayette St Ste 8 Shelby, NC 28150-5348

• 

  Melia Apartment Homes

  3431 Oakdale Ofc San Antonio, TX 78229-2448

• 

  Copper Falls Apartments

  5151 N 95th Ave Glendale, AZ 85305-3059

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rental deposit not returned. I vacated the rental property on or before 31May2024 which was the end date of the lease agreement. All bills owed by me for rent, water, sewage, etc. were current on the date of lease termination. I have made several attempts both verbally and in email to the local office and the Regional Manager, but to date I still have not received my refund of the original deposit of $300.00.

• Initial Complaint

  Date:08/06/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of apartment 364 at **** * ********* *** on July 2, 2023 and these scam artists stole my deposit and sent me to collections for a final utilities bill they never notified me for. My deposit should have covered the final bill and they should have sent the remainder to me. Stay as far away as possible from any property managed by these thieves.

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Apartment Management Consultants LLC (AMC) for not returning my security deposit. I vacated **** ******** **** **** *** ****** *** on May 31, 2024. Per Cal. Civ. Code §1950.5, AMC was required to refund my deposit by June 21, 2024, which has not happened.
  
  I requested a move-out inspection via email on March 29, 2024, to occur no later than 14 days before our move-out date. This request was ignored, violating Cal. Civ. Code §1950.5(f)(1), which requires landlords to offer an initial inspection during the last two weeks of tenancy. This failure entitles me to the full return of my deposit without deductions for damages.
  
  AMC provided an itemized statement on June 12, 2024, which I disputed due to inaccuracies. I requested details on June and related charges but did not receive a response until July 25, 2024, when AMC stated a balance of $113.44 was owed. The ledger showed various charges and credits, but there was confusion regarding specific charges from June 1 to June 6, 2024, as I vacated on May 31, 2024.
  
  An email dated Ju ly 25, 2024, from Christian Sullivan, incorrectly states AMC was not notified of the vacancy until June 5, 2024. However, I provided all necessary notices in advance. On March 29, 2024, I sent an email and signed the Notice of Intent to Vacate document provided by AMC, confirming our move-out date of May 31, 2024.
  
  As of today, I have not received my $500 deposit or the $377.35 credit balance on my account. I am owed a total of $877.35. If AMC does not return the full amount by August 4, 2024, I will pursue a small claims action. All supporting documentation will be presented in court.
  
  I seek the BBB's assistance in resolving this matter and ensuring AMC complies with California law regarding the return of my deposit.

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered AMC movie tickets on line and paid by credit card. When the order went through we noticed they changed it to a different theater. We immediately canceled the tickets.
  We have not been able to get our refund. They do not answer the phones. Their sight states we need to email the request, but they do not accept our emails.

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There have been safety issues that have been occurring since I moved here in 2021. None of the doors that are entrances lock so anyone can come in off the street. Not only that, but the lights don't work in the parking lot which is a major safety issue as well as the lights in the complex minus one light by the pool equipment. The worst part is that I've been contacting the property manager and the corporate company about this for at least a week or more with no response. I've emailed, left voicemails and no one has responded. As a single female who lives alone, this is extremely disappointing and shows a lack of concern for the well being of their tenants.

• Initial Complaint

  Date:07/10/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AMC manages Timber Creek Village Apartments (my residence)
  
  I have been reaching out since March. At the end of March, I contacted leasing,Zoe, to advise that I was still dealing w/ major health issues & applied for PRC in order to cover April, May & June. Zoe confirmed that they would accept payment from PRC. On April 1st I noticed a $200 month to month fee, which was not accurate b/c I signed a lease & I am not month to month. Zoe assured me that she would look into the additional fees, that should not have been on my balance. When I did not hear back from Zoe I attempted to reach out via phone, but got no answer so I walked over to the leasing office. I then ran into a woman who introduced herself as Amber. I filled Amber in on what I spoke to Zoe about and I also provided Amber with a copy of the PRC housing assistance form, which needed to be signed by Timber Creek and submitted to PRC via email. Amber assured me that this would be taken care of. When I didn’t hear back from Amber, I continued reaching out, and I went into the leasing office again. This time, I spoke with a different woman who I believe’s name is Misty. She advised me that Zoe and Amber unexpectedly walked out on the company and she is now the only staff. I’ve spoken with Misty several times in person and in our last conversation, she seemed to be a bit frustrated that I kept following up on my PRC application as well as more information on why there were additional fees of over $400 (a second fee added in May) on my account and when this would be corrected. However, Misty assured me over and over that the agreement to accept payment (housing assistance form) would be submitted to PRC along with a copy of my corrected ledger. She also confirmed that all of this would be sent to me as confirmation via email. I wrote down my email for Misty as well and never heard back. July 8th, I received a 3-Day notice with the incorrect balance. I went to leasing office & misty refuses to speak with me.

• Initial Complaint

  Date:07/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So on April 27, I was told they would have information and if I was able to move into these apartments by May 6. Unfortunately, I had to get a hysterectomy so I appreciate it all the time they took, but I lived in a hotel and I couldn’t wait any longer. That was the last time I spoke to them, Even though they would contact me, That was not the case. So May 14 I contact again and say what’s going on with my admin fee, Chastity, The property manager tells me she knows nothing of what I’m speaking of which I feel like is delusional. So she informs me that she has to wait till the following week before she’s able to put it in and she will give me a call, again no call so I call. She says I haven’t received my package from UPS yet, but I’ll give you a call back and let you know when corporate let me know. Again, no call so I call and she says well you should have it by Friday, Monday at the latest. Today is Monday. Did I get a phone call? No,I call again and ask what’s going on, it takes 30 seconds for them to take it and apparently eight weeks to get it back. She tells me she still hasn’t heard from corporate, Every time I was told that I’d get a call back I didn’t. Today I got a call back and she tells me I have to wait an additional week to get my money back somehow UPS will take 5 more days to get package out when it was supposed to be sent out last week. So I say this to say I’m tired of people taking advantage of people and I would love to know when I can get my $ UPS TAKES 2 to 3 days not 8 to 10. I’m sorry you might as well just sent it USPS that way you can say you don’t know when it’s coming because what is the purpose of sending something UPS if you don’t know when it’s going to arrive, I need someone to do something about this!! I contacted regional manager 3xs now and no response! What kind of businesses just leave patrons waiting? Had I signed a lease I bet they would remember to contact me back!! I’m tired of the non inflationary charges this is GREED!!

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used to live at Stonehaven Villas which without exaggeration was a nightmare situation the entire time I lived there. The apartment wasn't prepared for my arrival and the manager didn't want to prep it properly. As I recall, it was half a year before they repaired my window frame after move in. 95% of the time I called for repairs the maintenance staff were "no show, no call". They slopped paint on my furniture. They lied about repair time. One junior staff member cried to me and told me several times how awful the management staff was to her. I had to call code enforcement on them several times. I have filed several BBB complaints in the past and they ignored all but one claiming the broken pool gate operated per legal specs but not from what I researched. I photographed damages in my apartment as well as on the and property. I recorded conversations with staff. In speaking to Cici L**** in the past she promised things would change for the better and never did. She once complained that I am never happy with their efforts. I asked her to name a time when they came through without screwing up...and she had no reply. She agreed to offer a discount on rent for one month and put it in writing for me to sign off on...but in the document it was noted that I'd agree to being sued for posting photos of their handywork and factual accounts of their staff. I had to call the police on maintenance mngr for threatening behavior & his attempt to enter my home without consent, had threatening with my downstairs neighbor(documented). He stood by and did nothing while a subordinate tried to incite a fistfight with another neighbor(documented). I have a recording of a corporate employee threatening me with assault. I realized they didn't send my deposit. I called for it this month and they wrote it out to my nickname and not my legal first name. Called Stonehaven, they hung up on me(recorded). Mary L*****(AMC corporate in Utah) has not replied to MY messages & vcmails(recorded).

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 12 I was approved for an apartment at The Piedmont Apartments. I received keys two weeks later, April 27, 2024. When I moved into the apartment the following items needed repair;
  The Stove hood was empty, no exhaust fan or light
  There were roaches all over
  No hot water in the bath room
  A wall outlet cover was missing
  A smoke alarm and carbon monoxide detector were not working
  The washer wasn't plugged in and the Dryer wasn't hooked up properly
  The porch had not been swept
  I turned in a move in list of the repairs and nothing was done. I went by the office to speak with the leasing agents, they were shocked that the repairs had not been done before I moved in. They even said "You should not have moved into that apartment". Three weeks later, some of the repairs were done. The another week went by and the last of the things were repaired.
  I feel that I should I should be compensated for the month that I didn't have a fully operational apartment.
  I have written to management and stopped by the office and no one has replied to my emails.

• Initial Complaint

  Date:06/12/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unlawfully ignoring requests to fix a leak in the apartment for 3 days straight, ignoring requests for pest control (I was taken off of the list for not being ready... For a visit I never got notice about. Of course I wasn't ready, I'm not a mind reader.) You don't get to ignore my requests to keep my unit livable because you can't deliver a letter. Also woke up the other week to the lock being drilled off of my front door because of a mistake made by the office. They charge us for a trash valet service we are not allowed to use any more. Will not accept any resolution besides financial compensation, there is no reason for me to pay you over $2k a month for an apartment that isn't even legally habitable.
  
  Recently received a letter about inspection for bed bugs, which my apartment better not have.