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Business Profile

Jewelry Designers

Patrick Adair Designs, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Designers.

Complaints

This profile includes complaints for Patrick Adair Designs, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Patrick Adair Designs, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 43 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order for two rings late September, they told me they could complete the first in time for November 12th Anniversary which they did. However the design was completely off. I returned it knowing it wouldn't be completed in time. 2nd ring was expected by Christmas it arrived early December damaged. I took pictures, it was obvious they tried to cover up the flaw. I returned it as well. I was hoping they would have at least one of the rings back to me by Christmas I would have been completely satisfied had they done that That hasn't happened. It's been 14 weeks both important dates have come and gone, at this point I've lost interest and have zero confidence in their ability. If possible I would like a refund. They have displayed poor communication and I doubt they've even started on remaking either ring.Thank You!***********************

    • Initial Complaint

      Date:10/26/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two custom rings with a purple glow. The rings I received glow blue. When I contacted them after waiting 10 weeks for delivery, they said that it was correct that the blue was brighter. So I guess purple is a light blue and blue is a bright blue. I feel like there is false advertising or failure to accept responsibility for incorrect order fulfillment.

    • Initial Complaint

      Date:08/31/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I haven't received any product, I was told it would be shipped out a few weeks ago, I had a ring ordered from Patrick address designs and have yet to received a tracking number or any pictures that I was told would be included. I have waited 8 weeks now and that's how long I was told it would take, I placed the order on July 6th of this year. I'm being told 1 to 2 more weeks I just want my money refunded.

    Patrick Adair Designs, LLC is NOT a BBB Accredited Business.

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