Reviews

This profile includes reviews for Select Portfolio Servicing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Select Portfolio Servicing, Inc. has 11 locations, listed below.

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  Select Portfolio Servicing, Inc.

  3217 S Decker Lake Dr Salt Lake Cty, UT 84119-3284

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  Select Portfolio Servicing Inc.

  PO Box 53077 Jacksonville, FL 32201

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  Select Portfolio Servicing Inc.

  PO Box 44133 Jacksonville, FL 32231-4133

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  Select Portfolio Servicing

  P.O. Box 6501 Springfield, OH 45501

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  Select Portfolio Servicing, Inc.

  PO Box 65250 Salt Lake City, UT 84165-0250

Review Details

• Review fromJamie A

  Date: 08/20/2024

  1 star
  My last servicer did not charge to make payment. SPS charges $5 to make a payment online and $15 to make a payment over the phone.

• Review fromChristie C

  Date: 08/01/2024

  1 star
  Every time I call they give me a different answer. I can ask several employees the same question and none are consistent with answering very important questions. All employees are NOT knowledgeable and should not be working for this company. If incorrect information is given by them, there are no apologies or consequences for the stress they impose. you can't count on getting straight answers. Extremely frustrating!!!

• Review fromBobbi F

  Date: 07/30/2024

  1 star
  Payment increase without adequate explanation. Poor customer service. Not upfront about extra charges added to monthly payment.

• Review fromOlga R

  Date: 07/25/2024

  1 star
  They are horrible. My family and I are being harassed about foreclosure due to default. We got the situation under control but they wont take the money from account for auto draft. We pay and still getting threatened about default. My mom has passed away and my sister is on the loan. $26000 and something is left of the loan. They are terrible.

• Review fromDana R

  Date: 07/19/2024

  1 star
  1 star is too nice for them. This is beyond the worst experience I've had with a mortgage company. they are holding ****** of my money hostage and won't let me pay off the loan. I've been calling, and all of the reps at the first level are lovely but the supervisors are all rude and clearly haven been trained to make it this toughest possible path for the customer. I am beyond disgusted by this company and the way they do business and can't wait to be done with them. I did not sign up with them, they bought my loan which is even more frustrating because it was out of my control. It's clear looking at other people's experiences that this is the norm for how they practice but if you do have a choice DO NOT work with this company. They are a nightmare.

• Review fromMeri L.

  Date: 07/10/2024

  1 star
  SPS likes to add late fees every chance they get even if you have a reference number with the date you paid. So, whoever is in payables for that company is definetly slacking off. They put a late fee on my payments for 6 months. Thank God I called and talked to a very smart and helpful person. I have a 4% fixed rate with them so I'm stuck. Beware of the late fees!!!!

• Review fromAfiya N

  Date: 07/09/2024

  1 star
  If I could give a -1 I would. This company has had bath faith practices with regards to the mortgage for over 10 years. 26 years my family has owned this house (July, 1998) **********, **. They sold and bought my house at the foreclosure auction back on March 12, 2024. They never allowed us the chance to refinance the mortgage (since COVID-19 in 2020). They proceeded to not try to help, as much as they say "you have options", they just want the full payment or they will foreclose, THAT'S IT! Their lawyers lied and got caught in court by Judge ******-Wood in the 17th Circuit Court, ********************** on April 25, 2024. Fast forward SPS now has the title as of May 21, 2024. They are forcing me and my family into the street. I requested additional time to move and they (SPS REO ***** and their lawyers ***************************************** PLLC) have resorted to aggressive bullying tactics. I have stated to them I have no problem leaving the property, just give me an additional 14 days to the date you selected. They are trying to play hard ball for no reason. I have children I need to find a new home for, children who were born and raised in this house. All of the information presented here is true and public therefore should not be redacted. Select Portfolio Servicing are thieves and bully's that use bad faith practices to take homeowners property. I pray no one has to go through the devastation and pain that my family is going through with this company. God bless America, where the American dream is DEAD.

• Review fromDaryl B

  Date: 07/06/2024

  1 star
  The initial company contact was in mail received on 7/1/24 when they claimed the payment was due. Our first payment was sent to the previous mortgage company on the same date via our bank. This payment, as well as a following payment, was confirmed over the phone by this associate of Select Portfolio Servicing *** via phone call on 7/6/2024. The associate demanded multiplied times that we install their app on our cell phone which we refused to do so, so we could monitor ************ could verify payment made on the required date. He insisted multiple times that we install their app on our cell phone. I insisted & demanded that we will not install their app on our cell phone. Next he requested access to our bank account so they could automatically take payment, which again we refused them access. My wife stated to this associate that he was harassing us for payment which he already stated he could see that the payment was posted. We tried many many times to install the app on our computer with the associate on the phone to no avail. There app did not accept our registration form online which we verified with the associate after multiply times that we put in the correct information as well as password requirements. New American funding sold our 2nd mortgage to this company which i have called and made a complaint too. The associate also wanted to know who our first mortgage was with and demanded access to our first mortgage documents which we again refused him access. This behavior is unacceptable. I had to select one star to add my review of this company.

• Review fromJulie D

  Date: 07/05/2024

  1 star
  Complete and utter joke dealing with Select Portfolio Servicing, Inc. In modern times (2024) it should be a piece of cake to get money due to a client after an insurance inspection to them. This company plays the shell game to a tee. I can't even go into all the story lines we have heard as to why it takes so long for them to release the check due to us for and insurance claim. Repairs were made, there was a final inspection and funds were released. But you can't seem to get them to commit to when you will get even a tracking number. Or if it is shipping via *** or ****** All they can say is that they have requested it to be expedited. The biggest run around of not giving any valid information or exact information. 3-5 business days have passed, 2-3 days have passed... The phone (customer service, resolution ****** are robots...I tried hard to rattle them and got nothing but their lame song and dance. The fact is, they don't want to get your money to you, they want to sit on it as long as they possibly can. Money movement in modern times is a matter of seconds!!!!!! Not weeks. These people can kiss my donkey.

• Review fromRose H

  Date: 07/03/2024

  1 star
  The worst. Will mess up your credit. Iie all the time. Not happy with them at all. receive mortgage payment and lie and say not. I will never give them 5 stars. I give them a zero.