We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Ken Garff
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Ken Garff's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ken Garff has 81 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.38

    Average of 1,893 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Jason P

      Date: 08/24/2023

      Thats the worst service that I had in this dealer. I never came back to this dealer.

    • Chef H

      Date: 08/24/2023

      My service appointment was easy and efficient. The team was friendly and helpful.

    • Frances W

      Date: 08/24/2023

      Excellent service. I came in off the street with no oil in my tank. They took care of it for me within an hour as promised. And gave me a sticker for the windshield telling me the date of my next oil change. I am a regular customer of theirs..

    • Anna M

      Date: 08/24/2023

      The mechanic who checked the cabin filter did not put all connectors back the way it was suppose to be. We specifically told the service rep not to rotate the tires because it was brand new and he still had it done. ******* who gave us the run down first stated the services done including rotation of tires. We told him we asked not to rotate and he took his word back and stated oh no they did not rotate it. I am disappointed with the service I received. I shouldnt have to check their work for them in order for me to feel comfortable of the service they provided

    • Andrew P

      Date: 08/24/2023

      I did not have an appointment I just showed up. It was quick and easy. They told me it would be an hour and it was less than an hour. I had my oil changed in my tires rotated. Great service.

    • Shelly G

      Date: 08/24/2023

      Love my Lexus RX350. ***** in the service department is very thorough in his explanations of the service you will be receiving. ***************************** provides excellent service, due to employees like *****.

    • Henrietta B

      Date: 08/23/2023

      The service agents are knowledgeable and professional at all times especially P***** and C******.

    • Lynda M

      Date: 08/23/2023

      Great service, communication and reliability. Pick up service was wonderful as I was in the middle of moving. Thank you P*****!

    • Joanne A

      Date: 08/23/2023

      M***** was great - quick , responsive , delivered on all he said ! Was a fantastic experience- thank you M*****!

    • Irene A

      Date: 08/23/2023

      Got my new car yesterday, everything went smooth and fast. Staff very kind, friendly and professional. This is my second time buying car from Oxnard Lexus. Like this dealership. Great inventory. Thank you M***t, J******* and C*****. Great job!!!

    Ken Garff is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.