Reviews

This profile includes reviews for Ken Garff's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ken Garff has 81 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ken Garff

  111 E Broadway Ste 900 Salt Lake Cty, UT 84111-5235

  
• 

  Mercedes-Benz of Salt Lake City

  575 S State St Salt Lake City, UT 84111-3521

  
• 

  Jaguar Land Rover Downtown Salt Lake City

  150 E 500 S Salt Lake City, UT 84111-3216

  
• 

  Buick GMC Riverdale

  900 W Riverdale Rd Ogden, UT 84405-3719

  
• 

  Nissan of Orem

  285 W University Pkwy Orem, UT 84058-7301

  

Review Details

• Review fromPaul L

  Date: 08/19/2023

  5 stars
  The people who meet me there (**********************) are all extremely knowledgeable of their work, kind to the customers, calm and proefessional, which all translates to trust and dependability of the work to be done on my vehicle, no matter how expensive it may be. Worth the pay.

• Review fromRosa M

  Date: 08/19/2023

  5 stars
  Great service! Easy appointment booking and friendly staff. ****** is so reliable, happy customer for life.

• Review fromGlenn B

  Date: 08/19/2023

  2 stars
  Finance manager will not return my phone calls or respond to my e-mails. I call him on August 17th about my credit on my extended warranty that I cancel on May 30th, 2023. He said he will be calling back with the update of the credit that is going back to ***************. Im Still Waiting on the update. I had other problems that was communication through e-mail with no responds. I will be buying a new Sonata at the end of the year or next year. It wont be from Ken Garff in ********, **.*****.B

• Review fromSaulo P

  Date: 08/19/2023

  5 stars
  People here his very helpful and nice 100% recommended always

• Review fromVi A

  Date: 08/19/2023

  1 star
  I have been a ****** customer for 6 years. For my basic maintenance I go through ****** directly. I purchase the ************** package that includes 3 oil changes, tire rotation, and car wash. *********** does not offer the car washing service, plenty of other dealerships do. Recently I had been under the impression that were also not rotating my tires because in a years time I had to purchase 2 front tires. I knew that if they had been rotated as the service rep had assured me during my time of service. It would have not been necessary for me to purchase two new tires so quickly. Today I took video of my front tires and back before dropping of my vehicle for service. They are two different brands, front being Tyo and back ********* When I came in to pick up my car after it's service I immediately focused my attention to the tires and what did I see? No change in the rotation. I asked the service rep why my tires weren't rotated and he brushed me off, quickly assuming me they were. I then asked for the manager, because there was no need to waste my time further discussing the matter with ****. I voiced my concern with the manager and shared my video. I also expressed that I would be going to cooperate. He offered a free oil service my next visit, I told him 2 and that's where we landed. I still have every intention of addressing corporate with my experience. It's unfortunate that that while I was paying for an Advantage Package, I was the one financial getting taken advantage.

• Review fromJames Z

  Date: 08/19/2023

  5 stars
  Very good service!Best I have had for some time In particular ***** was extremely helpful and answered all our questions

• Review fromZach B

  Date: 08/19/2023

  2 stars
  **************** rep initially cited they'd be done in an hour. Took about 2 hours. Their sla is 90 minutes. No empathy or apology on the timing from their rep.

• Review fromAsael G

  Date: 08/19/2023

  5 stars
  satisfied very friendly happy with the service I recommend visiting this locations ********% satisfied

• Review fromDavid M

  Date: 08/19/2023

  5 stars
  First rate experience. Staff were friendly, knowledgeable and very helpful. The facilities were very good indeed. In addition to the service and service staff, one of the sales staff spent a lot of time and effort sorting out problems with the Lexus app on our phones. My wife and I were extremely happy with the whole experience.

• Review fromLM M

  Date: 08/19/2023

  5 stars
  No high pressure sales.Knowledgeable & efficient staff.Smooth process all the way around.Solid experience for the customer!