Complaints

This profile includes complaints for Bridge Property Management, L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bridge Property Management, L.C.

  111 E Sego Lily Dr Ste 400 Sandy, UT 84070-4422

• 

  Autumnwood

  2409 Fallwood Dr Arlington, TX 76014-2815

• 

  The Archer

  817 Fulton Ave Sacramento, CA 95825-6418

• 

  Bridge Property Management, L.C.

  102 W Palomino Drive Chandler, AZ 85225

• 

  Bridge Property Management, L.C.

  2950 Fletcher Parkway El Cajon, CA 92020

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bridge Property Management has failed to fulfill their responsibilities as a property management company, per Tenants Rights in *****, under section ******, in the Hidden Creek Apartment complex. My Moms apartment hasnt had adequate water pressure in months, specifically, her kitchen sink, which is the sole source of her drinking water (i.e., <8psi). This significantly impacts her ability to maintain a Quality of Life that supports her **************** Unfortunately, Bridge has ignored numerous issues with their ************ property in **********, *****, and should be sued for the amount of structural damage, leaks, water pressure, and other issues impacting the tenants rights to living conditions conducive to supporting their minimal *************** requirements.

  Business Response

  Date: 06/09/2023

  Onsite staff has resolved the issue of the water pressure.

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have designated visitors parking at my apartment complex. The guest registered the car like instructed and this is the 3rd time the car has been towed illegally. The apartment keeps ensuring that this wont happen again but tonight when Im supposed to be fulfilling a cleaning contract my employee comes outside and her car is gone AGAIN!!!!! Its not my responsibility to make sure that the tow lot has updated information thats the apartments job to make sure the residents here dont have to worry about this. Its ridiculous to keep having to worry about this. Im doing everything right and its like the complex wont do anything to make sure this doesnt happen again. I just found out the apartment complex put a minivan on the DO NOT TOW LIST!!!! Why cant they do the same thing for me I feel like Im being targeted at this point

  Business Response

  Date: 04/10/2023

  The onsite staff and maintenance is working to get these issues taken care of as quickly as possible.

  Customer Answer

  Date: 04/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Property management company falsely reported eviction and amounts owed with the courts and on my consumer report. I resided at "The Retreat" and ended my lease in good standing, March 2020 and my lease began around January - February 2018. A false report was added to my consumer report stating that in July 2018 i was evicted, which is false because i finished out my lease in 2020, again in good standing. My request is that this information be removed from my report today as it is effecting my livelihood and a home for my family. This discrepancy is the only thing holding me back from moving into a new home which was supposed to take place last week, but has since been delayed to due this companies negligence and false reporting.

  Business Response

  Date: 03/22/2023

  In July of 2018 they did not pay rent and a motion was filed with judgement granted by the court.  They paid rent after the judgement was granted. They did continue to live at the community after the judgement as they had satisfied the payment.  Judgments are public records and stay on a record for 7 years.  The judgement was not done in error and was correctly processed.  The attorney stated the only way to remove a judgement is to vacate it.  As a customer service gesture we will have the judgement vacated.

• Initial Complaint

  Date:03/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived here (bridges at 9 mile station) for over 3 years. In those three years I have dealt with no hot water for a month, having to move in 3 days, no notice, and no help. I have had to go without heat in below 0 temperatures, constantly turning the water off, and issues with rent payments because of their systems. When renewing our lease last year there was an issue with their system so they redid our rent, but pushed everything back a month. We have to move STATES because of a family emergency, and they still want us to pay for the moving early, after everything I have had to go through here. Its extremely unfair that Ive had to live in these conditions for years, and theyre still trying to squeeze more out of us because of an emergency.

  Business Response

  Date: 03/13/2023

  This resident is trying to put in her NTV and move out early.  We advised her, what we advise everyone who is breaking their lease. She will have to pay a lease break fee. I have spoken with her and because she only had one month left I said it was ok. I also did mention to her that we cant guarantee things dont break and we have always repaired as fast as possible and that we have always done our best to assist when requested.
  

• Initial Complaint

  Date:02/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to start by saying my calls are going unreturned and emails unanswered. Once I paid them my move out fees which is robbery by the way they stopped talking to me. I rented an apartment at *********************************** H in ******* ** in 2019 that first lease went ok, then I rented another apartment there at *********************************** K, once i signed the lease and was given the apartment number i moved my renters insurance over to that apartment and provided the declaration page to the complex management and again at renewal they were provided an updated copy of said declarations page proving I had renters insurance that met the minimum criteria they set. They have changed hands several times but I renewed a lease again that i then ended early paid the exorbitant amount of 2 months plus extras such as paint and cleaning even though I had already cleaned the place professionally. After this it came to my attention they had been charging me $12.00 per month for at least 24 months. I cant help they have changed hands several times and they didn't keep up with records so they just erroneously charged what they thought they could get away with and if i had not opened one of the rent bills i would have never realized they were fraudulently charging me each month. I simply want my at least $288.00 back so I don't have to hire an attorney and *** them for it. After i ended the lease early in November of 22, i was charged 2 months rent and then an additional set of fees to clean and paint the place. even though, I had already provided professional cleaning and they charge exorbitant amounts to repair 2 small holes of which they said when i asked if i could make the holes "No problem we will have to paint and patch any way" when you move out at some point. I simply want the money they over charged me each month. For at least 24 months they fraudulently charged me $12.00.

  Business Response

  Date: 03/02/2023

  A refund has been approved and will be sent out asap.

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment at *********************, which is managed by Bridge Properties, on January 14. I was told that day that my app was accepted and I paid fees to hold my apartment. I was to move in on 1/28 and when I arrived to get my keys, was told it wasn't ready. When I viewed the apartment it was uninhabitable and would be for a long time--pink and black mold, flooring damage, and had never been cleaned. I reached out to management that day to explain what happened. I followed up several times but finally spoke with someone on 1/31, who said all of my money would be refunded (including a rent payment they could have stopped but didn't). Since then, I have been trying to get in touch to receive my refund and/or information. I have been deceived and ignored--it's now 2/14. I was told on 2/6 that my refund was processing, and then told on 2/9 that corporate showed that I had blocked the payment. I hadn't and provided evidence. I have been unable to reach anyone since. Phone calls are futile; the call center has lied to me on multiple occasions. I have emailed property managers, regional managers, even a VP. Nothing is helping. I now have a power bill that needs to be refunded as well because the property did not do what was necessary to switch it back to their business. This company is holding onto nearly $2000 that I paid them for a contract they did not uphold and everyone I speak to passes the blame to someone who is entirely ignoring my pleas for assistance.

  Business Response

  Date: 02/16/2023

  Hello ******, 

  Thank you for reaching out. We have processed your refund and a check was mailed 2/10/23.

  Please allow 5-7 business days for delivery. The Regional will follow up to confirm receipt of refund.

  Please feel free to reach out if you have any questions at ****************************************************************. 

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 19402645
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

   

  I received the check for my rent payment and was told that I will receive a check for my holding fee. I accept and appreciate that. I am waiting to hear about the power bill. Their employees did not switch the power back to the business so I have a power bill for an apartment I didn't move into. I want it refunded and have asked for a follow up on it several times.

  Business Response

  Date: 02/24/2023

  In order to resolve this further, please reach out to ********************. She will have more information than I do regarding the status of this.

   

  ********************************;           ************ ****************************************************************

• Initial Complaint

  Date:02/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant at ************************* in ******** **. Upon my move out in September of 2022 I was denied a walkthrough when returning my keys. I tried to come back to the leasing office a few days later to resolve my move out and pay my prorated fees and was never assisted. The property manager never got back with me as I was told they would. A month later I received a call from a collections company saying I owed money for things in that apartment that I shouldnt be charged for. Things like regular maintenance that needs to be done before a new tenant moves in. Ive been on email with employees up to the vice president who is over the properties in the city I live in and still nothing has been done. Ive been passed around for 3 months on email just to be told nothing can be done. Havent received a statement either. I refuse to pay for charges for regular maintenance and when I wasnt granted a proper move out procedure to even pay my regular prorated rent. Now my credit is being affected for the lack of competence from this company. I was a tenant here for 3 years with no issues and rent paid on time. This is ridiculous how it is being handled

  Business Response

  Date: 02/22/2023

  The manager has done all she can do regarding this situation in order to rectify.

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal complaint is against Parc Round Tree Ranch Apartments in ******, ** owned by Bridge Property management. I have filed several complaints I have called the front office and complained over 12 times in regards to my neighbor, throwing parties, being disturbing, loud music, drinking, people outside screaming and throwing up, during quiet hours. The employees of the office gave me a number called Nightly Potrol to have somebody come out and report the incident. This was not given to me at the time of my lease agreement. I had to complain several times for them to give me this number I called and asked what happens after my reports and they state they will do something about it but nothing gets done. I am unable to rest. My kids are being woken up in the middle of the night due to this I have filed reports as requested and nothing gets done. Ive tried to break my lease so I can move out and resolve this for myself and they stated that I have to pay $3600.00 to break the lease and give them 2 months notice. There has been no resolution to this issue. It has been ongoing, and it is unbelievable that I am being requested to pay this amount of money to break my lease when they have not done a single thing to resolve my issue. My children and I should be able to sleep without all of this disturbance during quiet hours. Ive read the contract and due to them not resolving my issue I believe this is a breach of the contract. They have not done anything about my complaints there has been no resolution, I would like to move out without having to pay this ridiculous fee of $3600 due to all of these inconveniences. I would like to include this is an ongoing issue for at least 6 months now. *** requested office to confirm they have received the nightly patrol reports and they do not confirm nor deny. *** tried doing everything they are requesting to resolve my issue, however its simply not being done. Im requesting this fee to be waived due to their negligence.

  Business Response

  Date: 02/21/2023

  Thank you, *******, for bringing your concerns to our attention. We appreciate you allowing us to work towards a solution for you after we spoke on 2/13/23. Should any additional issues arise please do not hesitate to reach out to me directly at *********************************************** 
  

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19387361
  
  I am rejecting this response because: I have not spoken to Faith, Ive been complaining in regards to this matter and nothing has been done. Ive read the contract and sent it to an attorney for review. I also have it on camera, again nothing has been done. Please respond with an appropriate answer. 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 03/06/2023

  There are no records of any new complaints filed by phone, voicemail, or email to the office after the initial complaint was received and addressed.  We take all complaints seriously and address them according to the legal process outlined by the state.  We took the appropriate action with no further complaints filed by surrounding neighbors or the original complainant. Courtesy Patrol is onsite on random patrols throughout the night but also available by phone to all residents if a noise or other complaint arises.
  

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/19/2022,Bridge Property Management took over the property here at the villages @ metro center in ******* **.since that time problems started happening. I had to sign a new lease in August of 2022 and I was informed that everything had to be done online for billing,no checks or money orders. I complied.I have lived here since Oct. of 2021,and have had consistent utility bills under $130.Since that time my bills have increased every month now at over $170. When I asked for an explanation I was told that costs fluctuate and that their billing was correct. In about July of 2022 there was a series of exterior water leaks in and around the complex that the *************** said was the properties fault, the leaks were very significant and continued throughout the complex for quite a while and may still be leaking which coinsides with our rising utility bills. I have always paid my bills on time, but I don't think we should have to pay for utilities that were wasted, requesting this be investigated by management and billing co. Was also billed for Rent Plus which was never agreed to in our lease. Refuse to provide paper copy of lease with updated contact info. Request for pest control, which is on my lease,since November, as of this date no reply. After requesting apt with manager was directed to assistant manager who couldn't help me, and I called him incompetent, and for that I received a threatening notice from the manager, whom I have never met ,a letter of intent to terminate my lease without even hearing my side. The property manager seems to have two names, neither of which are on contact info on my lease, as required. If I am contacted, do I still have to document each word, or could I actually speak to a person who could solve this problem? I have to live here 8 more months and certainly don't want to. Thank You

  Business Response

  Date: 02/10/2023

  The property manager has reached out to the resident and explained how the water bill works. She also spoke with the utility company to ensure that the resident is being billed properly.

  Customer Answer

  Date: 02/14/2023

   
  Complaint: 19339545
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 02/15/2023

   In response to your 2  sentence reply to my complaint to only a few comments I made you aware of, it is easy to see why you are getting this response from me.

    I was surprised to see somebody combine word salad with fuzzy math at best.

    I am 72 years old and don't really have time to waste explaining to you how to try to resolve a problem, so let me be clear, you have a crummy property manager and a billing company ************** who currently has a class action lawsuit pending right now for the same reasons I am complaining,Google it, not surprising, you get what you pay for.

    So I will wait for you to respond to all my previous comments, responsibly, ethically,and fully, as an upstanding company should.

  Business Response

  Date: 02/15/2023

  The manager has explained twice how the water bill works at the property. She has even reached out to ********** to confirm ************** was being billed correctly. She explained in detail reasons why ************** is seeing an influx. He has asked for a cap to be placed on his water bill. Unfortunately, in order to comply with fair housing we are not be able to cap Mr. ******* utilities. If we did it for one person we would need to do it for all. 

   

  If you would like to discuss this situation more, I have provided the contact information for the regional manager below.

   

  ***********************:

  ************

  **************************************************

  Customer Answer

  Date: 02/19/2023

   
  Complaint: 19339545
  
  I am rejecting this response because:The property manager has not explained anything twice that would enable me to figure out my utility bills, you need all components of an equation to come to a conclusion,1010 sq.ft. X 3 occupants won't add up to a conclusion, the information that is still needed is supposed to be provided upon written request as my lease states. Those are details not explained by management. I am waiting for ****** to review more info into this matter. I suggest you read the ARIZ landlord tenant act.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/21/2023

  Bridge Property Management on behalf of ********************* has been responsive to Mr. ****** requests and questions.  ************* is unaccepting of the answers provided by the Property Manager.  The complaints have been escalated to the Regional Manager.  For many reasons,including but not limited to increases in utility rates, those rates are in turn passed along to the residents of the property.  There have been leaks, and there have been manual adjustments to the billing amounts passed along to residents.  In addition, gas is billed as well and the winter months have on average been colder this year. 
  
  ************** was asked to politely communicate in writing via email but can still enter the office in emergencies and to fill his laundry card. 
  
  We ask that you close this complaint as we are addressing Mr. ****** concerns. 

  Customer Answer

  Date: 02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been requesting maintenance for months and never get a reply , only time I get a reply is months later after I have already paid out of pocket to fix My kitchen sink , The bottom of my kitchen stove , in the bathroom the tub drains and then stuff shoots back up which causes dirty and germs to fill the tub . I have also put in a complaint regarding weird activity and asked for a transfer for the safety of my kids and elder . Its going on 3 months and still no luck . I no longer feel safe where Im at and they dont bother to care nor assist me

  Business Response

  Date: 02/15/2023

  Our regional manager is currently digging into this situation and making sure all the proper steps are taken.

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 18967137
  
  I am rejecting this response because:
  Its not genuine , There was no accommodations even though I had to come out of pocket to pay for things I shouldnt have to due to maintenance coming months later . Also was a recent incident where a maintenance guy attempted to open my door with no notice , never received a proper notice of the date and time someone would be coming . Not only that I attempted to actually talk and I was told something totally different face to face . I never really wanted to take legal action all I wanted was for my issues to be resolved in a timely manner , only because I expressed I was no longer comfortable here and still nothing was resolved . Maintenance finally came months later , but I am still uncomfortable and I still have not been accommodated or assisted properly. I really wish management would take things more seriously but probably never will . Reported Domestic violence never got a response , reported weird activity never got a response, reported maintenance requests never got a response til months later . Thank you but no thank you . 
  Sincerely,
  
  ***** P

  Business Response

  Date: 02/16/2023

  After speaking with the resident as well as with the regional manager, we will be assisting in getting ***** transferred to a new unit within 30 days.