Business Profile
Hotel Reservation
Reservation Counter, LLCThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Reservation Counter, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.09/5 stars
Average of 296 Customer Reviews
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Review fromJodi G
Date: 10/25/2023
1 starJodi G
Date: 10/25/2023
I was so disapointed with this company! Horrible service. They never sent me a digital confirmation because they mispelled my e-mail. I only discovered that I had been charged by observing the credit card statement. I missed the cancellation window. Apparently we didn't undersand each others accents but as the consumer, I am accountable for all the words she said and they have no accountability to anything I said. Terrible customer service and I will never book through them again. I've requested to listen to the audio recording and they have not complied.Reservation Counter, LLC
Date: 10/26/2023
****, Im sorry about your experience. We want our customers to have the best experience possible when booking travel with us. We would like to look into this further. I have shared your information with our escalations team. If youd like more help with your reservation, please feel free contact our escalations team at [email protected], Review ManagerReview fromMarty C
Date: 10/12/2023
1 starMarty C
Date: 10/12/2023
My mother looked up Holiday Inn in Miami, Ok. She thought she was making a reservation with the actual hotel. The Reservation Counter took her credit card info and then told her the amount. She stated to them that that was too expensive and did not wish to make the reservation. They said that it was too late and still made the charge. The amount was twice the amount the actual hotel charged. When they arrived to the hotel the lady at the counter told her that this was the 2nd time this had happened that day. This is price gouging and an elderly woman was targeted and forced to pay something she asked to not be completed. But they already had her information. Please help me resolve the issue.Reservation Counter, LLC
Date: 10/16/2023
Thanks for bringing this to our attention, *****. I was able to locate your reservation and shared your experience with our escalations team. We will do our best to help you. Please feel free to also contact our escalations team at [email protected], Review ManagerReview fromTracey B
Date: 10/12/2023
1 starTracey B
Date: 10/12/2023
If I could give this company a ZERO i would. We booked and realized we booked in the wrong location. We called the company and hotel, they APPROVED a full refund. The call was on a recorded line and the hotel stated they did not accept the charge from this fraudulent company. The company is now saying their supplier did not approve it, but when I asked who their supplier was and who I could talk to he refused to give me a person, name or contact. When I asked if this was a scam, he said they werent, but theyre located in *************. Absolutely terrible consumer service and they do not abide by what they say. If youre going to respond to my complaint, do not do a copy and paste response.Reservation Counter, LLC
Date: 10/16/2023
Thanks for bringing this to our attention, ******. I have shared your experience with our escalations team so we can look into this. You can also contact us at ********************************** if you have any questions.--Rachael, Review ManagerReview fromBARBARA C
Date: 10/06/2023
1 starBARBARA C
Date: 10/06/2023
I believe that this company is not legit, and it is a scam. I am disputing a credit card amount right now that was charged to my account for a ******************** that I cancelled the day after I made it. They did charge $15.99 service charge which I knew would happen for making the reservation.I spoke directly with the resort manager today, 10/6, and he said they did not make that charge to my account; even though my credit card shows the charge in the name of the resort!! Furthermore, I was not to be charged for anything but the service charge until 7 days before my arrival, per the terms agreed upon with Reservationcounter.com. Do not use this website!!Reservation Counter, LLC
Date: 10/09/2023
*******, Im sorry for any confusion. Reservation Counter is recognized by the biggest brands in travel and successfully books thousands of room nights every day at over ******* hotels worldwide. We also assist millions of satisfied customers on a routine basis. We would like to look into your situation further. I have shared your experience with our escalations team. We will contact you. If youd like more help with your reservation, you may also contact our escalations team at [email protected], Review ManagerReview fromTony P
Date: 09/28/2023
1 starTony P
Date: 09/28/2023
If I could give negative stars I would...Like so many on here, I clicked too fast booking a hotel thinking I was on the actual hotel web site because they make it look like you are on the hotel web site. Ten minutes after booking my stay I realized my mistake. I called Reservation Counter to explain I made a mistake and would like to cancel my reservation. I was informed there were no refunds, but they would gladly cancel my reservation...REALLY. What a way to do business...you got me this time but NEVER again and I will make it a point to spread the word!Reservation Counter, LLC
Date: 09/29/2023
****, thanks for bringing this to our attention. I located your reservation and shared your experience with the customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review ManagerReview fromAnne L
Date: 09/25/2023
1 starAnne L
Date: 09/25/2023
I cant even give them any stars, but I had to, to submit this review. I guess its my own fault as when I gave the guy my zip code he asked me if it was In *******. Like what? I made a one night reservation the reservationist told me I had a king size bedroom with a pull out couch, and to call the hotel to make sure of this. I immediately called the hotel and they told me this option wasnt available, so when I asked to change the room to two queens she said she couldnt help me, & to call the people I made the reservation with, and they should be able to do it. When calling back and explaining this to the people at Reservation Counter, the woman said she could not change my reservation. So, although their employee lied to me, they would do nothing to help. Not even call their partner, and the agency that they booked my reservation through, Expedia to straighten it out. Expedia said they couldnt unless an agent from Reservation Counter would call. They wouldnt, as I called and asked them to. Too busy ripping people off, I guess. How simple a solution it could have and should have been. Now here i am after two and a half hours to find im not the only one.Reservation Counter, LLC
Date: 09/26/2023
I'm sorry about your experience, ****. Thanks for bringing this to our attention. I will share your feedback with the customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review ManagerReservation Counter, LLC
Date: 09/27/2023
I'm sorry about your experience, ****. Thanks for bringing this to our attention. I will share your feedback with the customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review ManagerReview fromTasneem A
Date: 09/19/2023
1 starTasneem A
Date: 09/19/2023
Called ReservationDesk.com to book a hotel for 2 days. Was lied to that the room has a balcony and AC, hotel has a heated pool. We checked in and went to the room to find no balcony or AC. came back to front counter to complain and found out hotel has NO POOL.Checked out right away and found another hotel nearby with a pool. It was totally the representatives fault but they deny to refund me for the 1st night till today. I understand the policy but how is it our fault when we were lied to! ReservationDesk.com is disgusting and Total RIP OFFReservation Counter, LLC
Date: 09/20/2023
*******, I'm sorry for any misinformation about the hotel. We would like to look into this further. I will share your feedback with the customer service manager. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review ManagerReview fromNadalee N
Date: 09/19/2023
1 starNadalee N
Date: 09/19/2023
Thought I made a reservation online directly to ***************** and Casino in ********. Made a reservation for 2 nights starting Sept 8 2023. Ended up needing to cancel and did cancel online as well as over the phone on Sept 6th and incur a non refundable fee of $15.99. Have yet to receive ANY refund and attempted to call today and they are saying the "system" didn't cancel it. I did receive an email saying my reservation was cancelled on Sept 6. Policy states you can get a partial refund if cancelled before Sept 8 (which I did). Verified with Casa ****** Resort that my cancellation went through with them on Sept 6. Won't ever do business online with this company in the future.Reservation Counter, LLC
Date: 09/20/2023
*******, Im sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over ******* hotels worldwide. I will share your feedback with our customer service manager so we can look into this further. If youd like more help with your reservation, you may also contact our escalations team at [email protected], Review ManagerReview fromRobert F
Date: 09/19/2023
1 starRobert F
Date: 09/19/2023
Scammers, will not reschedule due to last minute change by client.Cannot lave zero stars/Reservation Counter, LLC
Date: 09/20/2023
Im sorry for any confusion, ******. Reservation Counter is recognized by the biggest brands in travel and successfully books more than ****** room nights every day at over ******* hotels worldwide. We also assist millions of satisfied customers on a routine basis. I'll share your experience with our customer service manager so we can look into this further. If youd like more help with your reservation, you may contact our escalations team at [email protected], Review ManagerReview fromNina Y
Date: 09/19/2023
1 starNina Y
Date: 09/19/2023
Complete Scam, booked hotel - thought it was through hotel site not 3rd party and had to cancel hotel, could not cancel online - filled everything out and then nothing happened once hitting submit, tried calling sat on hold for over 3 hours, multiple calls and got hung up on every time, tried to submitted feedback online and could not, same thing nothing happened, called Hotel directly and they were happy to full refund but couldn't because through Reservation Counter, submitted email via email finally and have heard nothing back, card was charged full amount for a night I couldn't stayReservation Counter, LLC
Date: 09/20/2023
****, Im sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over ******* hotels worldwide. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. Often, the bookings are nonrefundable to lock in a special rate. We would like to look into this further. I will share your feedback with our customer service manager. If youd like more help with your reservation, you may also contact our escalations team at [email protected], Review Manager
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