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Business Profile

Hotel Reservation

Reservation Counter, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Reviews

This profile includes reviews for Reservation Counter, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Reservation Counter, LLC has 3 locations, listed below.

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    Customer Review Ratings

    1.09/5 stars

    Average of 297 Customer Reviews

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    Review Details

    • Review fromRobert M

      Date: 08/23/2023

      1 star

      Robert M

      Date: 08/23/2023

      I thought I was booking direct with IHG. When I checked in, I was told I booked though a 3rd party. The hotel was paid $153 with a MC xxx0055 (not mine). I was charged $263 to my Amer Express by Travelpass aka reservation counter. How they are still in business I don't know. Definitely NO stars.

      Reservation Counter, LLC

      Date: 08/24/2023

      ******, Im sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over ******* hotels worldwide. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. Thank you for your feedback. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager

      Reservation Counter, LLC

      Date: 08/25/2023

      ******, Im sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over ******* hotels worldwide. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. Thank you for your feedback. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager

      Reservation Counter, LLC

      Date: 08/28/2023

      ******, Im sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over ******* hotels worldwide. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. Thank you for your feedback. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager
    • Review fromShelia L T

      Date: 08/22/2023

      1 star

      Shelia L T

      Date: 08/22/2023

      THIS COMPANY IS FRAUDULENT!! I called Holiday Inn and somehow I got this company I made 3 reservations the man that took the reservations told me I had up to Nov 2 to cancel without fees. I changed my mind and said JUST CANCEL IT he told me he has to send me to customer service. Where ***** answered I told him I want to cancel the reservations THEN HE SAID IT'S A 15 CANCELATION FEE I said WHAT the man said I have until November 2nd to cancel NO FEES then ******************* UP ON ME I called back THEY STILL HAD THE RESERVATIONS like I hadn't canceled them. But you can best believe I'll be calling my bank THOSE ARE FRAUDULENT CHARGES.I wish they had NEGATIVE STARS

      Reservation Counter, LLC

      Date: 08/24/2023

      Thanks for your review and feedback, ******. Like many booking agencies, we charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available any time you need us. I'm sorry about your experience with our representative. This is not typical of our interactions with customers, and wed like to look into this further. I have shared you experience with our customer service manager. We will do our best to help you. If youd like more help with your reservation, you may contact our escalations team at [email protected], Review Manager
    • Review fromShelley D

      Date: 08/22/2023

      1 star

      Shelley D

      Date: 08/22/2023

      Called a hotel in *******, ****** ( I am in ******) was lead to believe that they book for the hotel. I asked several times throughout the call if this was a 3rd party and told it wasnt and no extra fees. The tax was higher than it should be for ******* and extra fee added. My card was charged in US funds bumping it to over $125.00 more than it should be. We finally found the direct number to the hotel to notify them what happened and they stated it was booked through Expedia. So, we called Expedia to be given another 2 companies but not reservation desk.com. I have reached out to their support and no response and I did get an email stating they would look into my reservation and still havent gotten back to me.How can these companies get away with lying and over billing?

      Reservation Counter, LLC

      Date: 08/22/2023

      Thank you for your review, *******. Im sorry for any confusion between us and the hotel where you are booking. Reservation Desk is an online travel agency. We are recognized by the biggest names in travel and book reservations at over ******* hotels worldwide. I'm sorry you had some issues with currency and for any inconvenience this caused you. I have shared your experience with our customer service manager. Please feel free to contact our escalations team at ********************************** if you have questions or concerns. We are happy to answer questions you have about our company.--Rachael, Review Manager
    • Review fromIris U

      Date: 08/21/2023

      1 star

      Iris U

      Date: 08/21/2023

      Reservation Counter is a company taking advantage of consumers and fraudulently portraying themself as another business. I thought they were ******, then after filing a complaint and contacting ******, then AMEX I found out they are using other names such as Expedia, Get A Room, Travel Pass Group and Reservation Counter. I have been unable to cancel a reservation I made months before my stay and they are giving me a song and dance about this and that. They are a horrible company taking advantage of consumers and their representatives are no help at all.

      Reservation Counter, LLC

      Date: 08/22/2023

      ****, I'm sorry about your experience and for any confusion. We want our customers to have the best experience when they book with us. I can assure you we are not a fraudulent company. We assist millions of satisfied customers on a routine basis. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. I have shared your experience with our customer service manager. We will do our best to help you. If youd like more help with your reservation, you may contact our escalations team at [email protected], Review Manager
    • Review fromLarry G

      Date: 08/21/2023

      1 star
      TERRIBLE site...added 30% to the cost of my hotel without in any way advising that these are their fees only!
    • Review fromRobert M

      Date: 08/12/2023

      1 star

      Robert M

      Date: 08/12/2023

      They're still F. How I managed to use them instead of ****** (I'm a Diamond Member) remains a mystery, but I'll have to keep my (overcharged) reservation - it's noncancellable. Also, be careful about cancelling reservations - make sure you're going to get a refund. Like BBB says: be careful when you make a reservation - be certain that you are dealing with the actual vendor (official website or telephone number).

      Reservation Counter, LLC

      Date: 08/14/2023

      ******, thank you for your review. I'm sorry for any confusion. Reservation Counter is an online travel agency that books rooms for over ******* hotels worldwide. As an online travel agency, we are required to follow the terms and conditions as well as the cancellation policies that the hotels establish in the booking system. These policies are highlighted before customers complete their booking online or are shared by our agents with customers booking on the phone. Our goal as a company is to provide our customers with the best rates possible and a pleasant booking experience. If youd like more help with your reservation, please feel free to contact our escalations team at *********************************** ********** Review *******
    • Review fromVirginia H

      Date: 08/10/2023

      1 star

      Virginia H

      Date: 08/10/2023

      We thought we were dealing with the ************* reservations phone number itself when trying to make a reservation. We were suspicious when we were told there was a $35.00 tax and service fees so I asked twice if this was the ************* Registration office or a third person booking agency. I was assured we were talking directly to ************* and my reservation was for the Quality Inn in ********* ********. Since we needed the room and I know there are sometimes some extra room tax fees in different areas, I took the reservation. I also might add that the woman I spoke to, ****** she said was her name, sounded like she was chewing gum so loudly all the time she spoke so we couldnt understand every word. We got our room and found that we had been scammed by this company charging $35.00 extra and then we didnt get our reward points since we hadnt booked directly with the hotel. The company has an F rating from the Better Business Bureau and they certainly deserve it! I counted about 13 similar complaints in the last month and the responses from the company apologizing for misunderstandings are totally insincere and a joke. Dont bother apologizing to me unless you are meaning it and maybe you should consider returning some of this money you are stealing from all of us! Reservation Counter, LLC would not even get one star from me if I could figure out how to eliminate it.

      Reservation Counter, LLC

      Date: 08/11/2023

      ********, thank you for your review and feedback. I have shared your information with our customer service team. They will contact you about your situation. We will do our best to help you. If you need any help with your reservation, you may also contact our escalations team at [email protected], Review Manager
    • Review fromEsther W

      Date: 08/09/2023

      1 star
      ****** ReservationCounter.com disrupted my Birthday weekend canceling my reservation at Club Wyndham at National Harbor, *********, ******** the same day I arrived on Augus 6, 2023 for 3 nights.. I will never book with them again. I will be receiving a full refund. The front desk was helpful in finding me another hotel to stay on site at National Harbor. Truth be told ReservationCounter.com should have paid for my one night stay at ************ at National Harbor.. I was mad as h***
    • Review fromKathy U

      Date: 08/08/2023

      1 star

      Kathy U

      Date: 08/08/2023

      0 stars! Company is a scam and complete rip off! They charge you for the hotel and service fees without telling you in advance. They told me 69 and when I checked I was charged an extra ***** for service fees. When I called for a refund 15 minutes later, they said that you can't refund and that it's thier policy, Bunch of LIARS AND SCAMERS!! They should be closed down and stop robbing people!

      Reservation Counter, LLC

      Date: 08/09/2023

      Thank you for your review, *****. Reservation Counter is an online travel agency that books rooms for over ******* hotels worldwide. I can assure you we are not a fraudulent company. We assist millions of satisfied customers on a routine basis. Like many booking agencies, we charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available any time you need us. I'm happy to help you with your situation, but I'll need your itinerary number. Please feel free to contact our escalations team at ********************************** with this information.--Rachael, Review Manager
    • Review fromSharon M

      Date: 08/03/2023

      1 star

      Sharon M

      Date: 08/03/2023

      Thought I was booking with the hotel itself. ************** Little did I know it was a third party booking agency. It pops up first when searching for your hotel you want. Made reservations for two days 8/1 and 8/2. Canceled on 7/28 and was waiting on my refund/credit on my credit card. Never showed so I called. Said I had to forfeit my money for cancellation. I would understand a service fee charge but not my money for my reservation. This is a horrible company. They stole my money. It is so unfair. The Hotels that use this agency needs to stop. They know what they are doing. I called so many different people from the company and no one could help. Some kind of cancellation policy. I have stayed at many of hotels and had to cancel and received my money back I see all the back reviews and some had the same issue. This is so unfair to all of us. The only reason they are in business is because of the money they rip off from honest customers. The hotels that use this lousy service need to stop. They need to be investigated.

      Reservation Counter, LLC

      Date: 08/04/2023

      ******, Im sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over ******* hotels worldwide. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. We highly recommend reviewing the terms found in the cancellation policy when you book with us. I have shared your experience with our customer service team so we can look into this further. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager

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