Reviews

This profile includes reviews for Reservation Counter, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Reservation Counter, LLC

  4700 W Daybreak Pkwy Ste 100N South Jordan, UT 84009-5130

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  Reservation Counter, LLC

  2961 W Maple Loop Dr Ste 160 Lehi, UT 84043-5686

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  Reservation Counter, LLC

  333 108th Ave NE Ste 300 Bellevue, WA 98004-5736

Review Details

• Review fromJerolyn W

  Date: 04/07/2023

  1 star

  Jerolyn W

  Date: 04/07/2023

  totally a scam. They added on a non-refundable $16 fee and then booked the reservation at the hotel through booking.com! I could have done that myself for free.God forbid I need to cancel in the week before. They have strict cancellation policies that you might not read until you get the receipt.Note: they appear to be a booking engine for hotels (like mom and pops that don't have websites) and they use different names.

  Reservation Counter, LLC

  Date: 04/10/2023

  Thank you for your review, *******. I'm sorry for any confusion. Reservation Counter is an online travel agency that books rooms for over ******* hotels worldwide. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. Like many booking agencies, we charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available any time you need us. Please feel free to contact our escalations team ********************************** if you have questions or concerns. We are happy to answer questions you have about our company.--Rachael, Review Manager

• Review fromLorie H

  Date: 04/04/2023

  1 star

  Lorie H

  Date: 04/04/2023

  I booked a reservation for one of my government travelers on 24 March 2023. I specifically asked if I was speaking directly with the hotel and was told yes. That was a lie. When my government traveler returned from his trip the front desk of the hotel told him they were not able to change the room rate to $98.00 the government per diem rate due to booking through a 3rd party, like I was told from your customer service representative. When I called to get this matter straightened out, I was told there was nothing they could do. Your company lies to customers and lies to a government agency. I didn't not receive a resolution for our tax-exempt status nor receive a refund of the difference in price for the room rate or the service fee my government traveler was charged. Your company is sneaky and underhanded. You lie to your customers and defraud the government.!!

  Reservation Counter, LLC

  Date: 04/05/2023

  *****, thanks for your review. I'm sorry for any confusion or miscommunication about our company being the hotel. Reservation Counter is an online travel agency that books rooms for over ******* hotels worldwide. The prices quoted are directly from our hotel suppliers. Taxes and fees are dictated by the hotel suppliers and are not itemized when we receive them. For this reason, we are unable to honor tax exemptions. Your total price includes taxes and fees required to complete your reservation. By paying the grand total, you agree to pay all taxes and fees. I'm sorry for the inconvenience. I would love to help you with your situation, but I will need the itinerary number to look up the reservation. Please feel free to provide this information to our escalations team at *********************************** Someone from our team will contact you.--*******, Review Manager

• Review fromClaudia S

  Date: 04/02/2023

  1 star

  Claudia S

  Date: 04/02/2023

  This is a scam company. They scammed us into thinking that they were the hotel site that we were booking with and were very cagey about admitting they were not actual ********** Once we realized that we werent booking directly with the hotel we said we wanted to cancel. We were charged $15.99 for nothing. Reading the reviews below, how is this company still in business? They need to be closed down. There should be a way to give NO stars

  Reservation Counter, LLC

  Date: 04/03/2023

  Thank you for your review, *******. I'm sorry for any confusion between us and the hotel where you are booking. I can assure you we are not a fraudulent company. We assist millions of satisfied customers on a routine basis. Like many booking agencies, we charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available any time you need us. Please feel free to contact our escalations team at ********************************** with your information and someone will contact you.--Rachael, Review Manager

• Review fromPatrick K

  Date: 04/01/2023

  1 star

  Patrick K

  Date: 04/01/2023

  Do not reserve through these people! The hotel I booked has a water park in pool area and that was closed when I arrived. There was no mention of this beforehand. When the front desk recommended calling reservation counter I called them and they were very rude on the phone and said too bad so sad. Will never book anything that has any affiliation with them again! I was even willing to transfer my reservation to a different hotel.

  Reservation Counter, LLC

  Date: 04/03/2023

  *******, I'm sorry about your experience when you called customer service. This is not typical of our interactions with customers. Reservation Counter is an online travel agency. We don't always have access to hotel information and property such as pool closures. I have shared your experience with our customer service manager. They will contact you. If youd like more help with your reservation, you may contact our escalations team at [email protected], Review Manager

• Review fromTim A

  Date: 03/31/2023

  1 star

  Tim A

  Date: 03/31/2023

  Charged a service fee without informing me. Make website look like you are dealing with the hotel directly. VERY misleading business practice.Get canned response from **********

  Reservation Counter, LLC

  Date: 04/03/2023

  ***, I'm sorry if there is confusion between us and the hotel where you are booking. We are an online travel agency and do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. I shared your information with our customer service manager. She contacted you about your situation. If youd like more help with your reservation, you may contact our escalations team at [email protected], Review Manager

• Review fromKathryn C

  Date: 03/30/2023

  1 star

  Kathryn C

  Date: 03/30/2023

  Definitely a crooked operation! I agree that they are not transparent with their cancelation policy. I made a reservation for JULY and they made me pay the total amount of over $2000.00. When I read the cancellation policy it said I would have had to cancel the reservation THE DAY BEFORE I made the reservation. Because of this, they charged me a fee of $1855.62. I have tried to get a refund from them and through Capital One. I am so frustrated that a company like this is allowed to stay in business!

  Reservation Counter, LLC

  Date: 03/31/2023

  Thanks for your review and sharing your experience, *******. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. As an online travel agency, we are required to abide by the information our hotel suppliers provide to us. We're sorry about the inconvenience. Your experience has been shared with our customer service manager. They will contact you. If youd like more help with your reservation, please contact our escalations team at *********************************** ********** Review *******

• Review fromPat S

  Date: 03/27/2023

  1 star

  Pat S

  Date: 03/27/2023

  Overcharged and they were not transparent in their cancellation policy.

  Reservation Counter, LLC

  Date: 03/28/2023

  Thank you for your review and feedback, ***. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. As an online travel agency, we are required to abide by the information our hotel suppliers provide to us. We highly recommend reviewing the terms found in the cancellation policy when you book with us. If youd like more help with your reservation, please contact our escalations team at [email protected], Review Manager

• Review fromCher H

  Date: 03/24/2023

  1 star

  Cher H

  Date: 03/24/2023

  This company steals money. Reading the reviews below and I see they do it time and again. They make their website for each hotel to look like the hotel's website itself. Then when you go to book the reservation, they don't disclose the fact that they have a nonrefundable cancellation policy, so even though I cancelled the reservation on the same day I booked it, they cancelled the "reservation" they never made with the hotel (I called to confirm that) and then kept my money. I'm out $600 for nothing. This website and the whole company needs to be taken down off the internet. They are fraudulent and the repeated reviews below verify that.

  Reservation Counter, LLC

  Date: 03/27/2023

  I'm sorry for any confusion between us and the hotel where you booked. Reservation Counter is recognized by the biggest brands in travel and successfully books more than ****** room nights every day. I can assure you we are not a fraudulent company. We assist millions of satisfied customers on a routine basis. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. Often, the bookings are nonrefundable to lock in a special rate. If youd like more help with your reservation, please contact our escalations team at [email protected], Review Manager

• Review fromPatsy B

  Date: 03/22/2023

  1 star

  Patsy B

  Date: 03/22/2023

  I thought I was making a reservation with the hotel of my choice. Only to find out later that this website is a scam. When I tried to check in with the hotel they could not get the reservation to work. I was on the phone with them for 2 hours and finally got a cancellation number from them. n to go thruThe hotel desk even got on the phone and could not get reservation to go thru. Now 20 days later and I still have not rececived any money back. When I call service number I get a run around and a bogus phone number to call. I have spent hours on phone with no satisation. This group should be avoided at all costs.

  Reservation Counter, LLC

  Date: 03/23/2023

  *****, I'm sorry to read about your experience and the time it has taken to receive your refund. As an online travel agency, we are required to abide by the policies and procedures set by the hotels and our providers. They ultimately give the approval for us to issue refunds. While refunds arent guaranteed, we will do our best to help you. I have shared your experience with our customer service manager. They sent you an email with an update of your case. If youd like more help with your reservation, you may also contact our escalations team at [email protected], Review Manager

• Review fromJerry S

  Date: 03/17/2023

  1 star

  Jerry S

  Date: 03/17/2023

  This company will happily steal your money. Avoid at all costs unless you enjoy being ripped off.

  Reservation Counter, LLC

  Date: 03/20/2023

  *****, I'm sorry if you had a negative experience with our company. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. We highly recommend reviewing the terms found in the cancellation policy when you book with us. I will share your experience with our customer service manager, and they will contact you. If youd like more help with your reservation, please contact our escalations team at [email protected]