Business Profile
Hotel Reservation
Reservation Counter, LLCThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Reservation Counter, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.09/5 stars
Average of 296 Customer Reviews
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Review fromScott R
Date: 05/02/2024
1 starScott R
Date: 05/02/2024
Horrible customer service and scammer. Do not use! I booked a trip to Cleveland at a Comfort Inn. Everything was good until I received the hotel receipt. The hotel charged Travelpass $170 less than what I paid them to book the room, not to mention the $15 booking fee. I contacted Travelpass and was instructed to send them a copy of the receipt so they can review it. I was told it would be 5-7 business days. This was on April 8th. No response. I contacted them again on April 21st. I was told the same thing, 5-7 business days. No response. I contact them again on May 1st and was told there was nothing in my file annd to send a copy of the receipt. I asked to speak to a supervisor, but they would not transfer me. On May 2, I received an email that they will not refund me the $170 that was overcharged. This company is full of scam artists with the worst customer service I have ever received. Avoid at all costs!Reservation Counter, LLC
Date: 05/03/2024
Thank you for bringing this to our attention, *****. Reservation Counter is an online travel agency. We book rooms for over ******* hotels worldwide and assist millions of satisfied customers on a routine basis. We receive our rates from suppliers who contract with the hotel directly and do not have the ability to modify or change these rates. The contracted rate was agreed upon at the time of booking. Because your reservation was booked with us and not through the hotel directly, we are contractually bound to adhere to the rate agreed upon at booking. Please feel free to contact our escalations team at ********************************** if you have questions or concerns.--Rachael, Review ManagerReview fromMatt R
Date: 05/02/2024
1 starMatt R
Date: 05/02/2024
I can repeat what all the other reviews are saying. Total Scam. Would not let me change a reservation. Marriott would be wise to part ways with Reservation Counter, but likely don't even know this is going on.Reservation Counter, LLC
Date: 05/03/2024
Thank you for your review, ****. Reservation Counter is an online travel agency. We book rooms for over ******* hotels worldwide and assist millions of satisfied customers on a routine basis. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. We apologize if you had a negative experience with us. We would be happy to help you, but we will need your itinerary number. Please feel free to contact our escalations team at ********************************** if you have questions or concerns. We are happy to answer any questions you may have about our company.--Rachael, Review ManagerReview fromTerry L
Date: 04/29/2024
1 starTerry L
Date: 04/29/2024
A One Star is too high..... The system would accept the rating without a star. The moment that a fake agent takes your call the lie begins. This company is fraudulent in everyway possible - a fake agent, a fake email address, a fake corporate phone number, and a fake management representative to resolve issues. My family needed to travel for a funeral and unfortunately called to make hotel reservations with this fake business. An extra room was booked for a family member at the Marriott hotel. We asked several times would it be any problem if we needed cancel if not needed. We were lied too! Called back two hours later and was told that we could not cancel. They lied and told us to call the Marriott asking them to fax a letter to them stating that they would accept the cancellation. The Marriott said that they had never seen anything like this, however they did send the letter as requested. We called back and was told that the reservation still could not be cancelled. We learned from the Marriott that the fake company prices were totally higher than the Marriott's prices are. I hope that this fake company is destroyed to the ground and that they be judged for their corruption and bad business practices!!!Reservation Counter, LLC
Date: 05/02/2024
Thanks for bringing this to our attention, *****. I will share your feedback with our customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review ManagerReview fromYout W
Date: 04/24/2024
1 starYout W
Date: 04/24/2024
This place is a scam. When you look up the hotel, their phone number comes up instead but it looks as though it's the actual hotel. Then they lead you to believe you are speaking with the hotel reservation desk directly. And that they are giving you the best rate. I asked for the group rate for the event I will be attending. They told me that there was no group rate for the dates I was booking. At no time did they tell me there was a service fee or I would have known I was not booking directly with the hotel and would have called them directly. Then they charged an additional fee that they call 'sales tax' on top of the booking fee. The actual hotel charges taxes of 17%. They charged me 27%, calling it sales tax. When I asked them about it, they said they are told the taxes by the hotel! Ridiculous. The Marriott is not charging more tax than they are legally obliged to charge. I have been told the matter has been escalated but based on the other reviews here, I am expecting they will not do anything at all to make this right. They deserve the law suits and the poor BBB ratings.Reservation Counter, LLC
Date: 04/25/2024
Thank you for your review, Yout. Reservation Counter is an online travel agency. We book rooms for over ******* hotels worldwide and assist millions of satisfied customers on a routine basis. We apologize for your experience and would like to look into your situation further. Please feel free to contact our escalations team at ********************************** with your itinerary number and we will assist you. We are also happy to answer any questions you have about our company. ********** Review *******Review fromSheri A
Date: 04/23/2024
1 starSheri A
Date: 04/23/2024
SCAMMERS. STAY AWAY. THEY ADVERTISE ONE PRICE BUT THEN CHARGE MUCH MORE TO YOUR CARD WITHOUT EVER GIVING YOU CONFIRMATION OF THE MUCH HIGHER PRICE. THIS COMPANY SHOULD BE ASHAMED OF THEMSELVES AS THEY ARE FALSELY ADVERTISING AND KNOWINGLY RIPPING PEOPLE OFF. WHEN YOU CALL THEM THEY ARE UNAPOLOGETIC AND UNHELPFUL AND REFUSE TO CANCEL OR REFUND THE VASTLY INCREASED AMOUNT THEY DEBITED TO YOUR CARD.THEY SOMEHOW MAKE IT LOOK LOKE YOU ARE ON THE HOTELS OWN WEBSITE. MILLIONS OF SIMILAR BAD REVIEWS ALL OVER THE INTERNET.Reservation Counter, LLC
Date: 04/25/2024
Thank you for your review, *****. Reservation Counter is an online travel agency. We book rooms for over ******* hotels worldwide and assist millions of satisfied customers on a routine basis. We apologize for your experience. We would like to look into your situation further, but we will need your itinerary number. Please feel free to contact our escalations team at ********************************** with this information. We are also happy to answer any questions you have about our company.--Rachael, Review ManagerReview fromTree G
Date: 04/20/2024
1 starTree G
Date: 04/20/2024
Buyer Beware. I, along with countless others, are wondering why a so called American business is allowed to scam, honest hard working people, out of their money. I was lied to by their staff and the Reservation Counter "research team" are liars as well. I booked a room in NOLA at the Royal Sonesta. Everyone, please be careful with this fraudulent company. You will be scammed. When you use the Reservation Counter, you are using a private company, WHICH DOES NOT ALLOW REFUNDS.Reservation Counter, LLC
Date: 04/22/2024
Thanks for bringing this to our attention, Tree. I will share your feedback with our customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review ManagerReview fromJim P
Date: 04/18/2024
1 starJim P
Date: 04/18/2024
This company is a **** -- they have certainly earned a rating of F. I surprised the BBB allows a business like this to operate. I booked mistakenly with this company, thinking it was the hotel -- shame on ****** for putting the **** company at the top of the search list. My next complaint will be with ******. They seem to have the same response to every complaint as you can see in the following. No one expects a non-refundable transaction when they are dealing with hotel reservations, me included, so I completed my reservation not paying attention to the cancellation policy of theirs -- they are leveraging people's expectations and making a significant profit out of people's mistakes -- they very definition of a ****. When I realized my mistake, I went ahead and cancelled my reservation, which they were quick to do for me -- no warning during the cancellation that I would still be charged the full amount. And then tried to call them back to re-instate my reservation, but they would not answer the phone -- another sure sign of a **** company. You see it allows them to keep the full amount of the reservation in this case because they cancel the hotel reservation and keep the entire amount. Too bad for me because I needed to call the real hotel and book my stay at more than twice the cost. Fool me once, shame on me. You won't fool me again. I'll filing a dispute with my credit card company, but it would be good for BBB to do us all a favor and slap some penalties on this **** company.Reservation Counter, LLC
Date: 04/22/2024
Thank you for your review, ***. Reservation Counter is an online travel agency. We book rooms for over ******* hotels worldwide and assist millions of satisfied customers on a routine basis. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. I will share your feedback with our escalations team so we can look into your situation further. Please feel free to contact our escalations team at ********************************** if you have questions or concerns. We are happy to answer any questions you may have about our company.--Rachael, Review ManagerReview fromDonna L
Date: 04/18/2024
1 starDonna L
Date: 04/18/2024
Worst company to use ever!!! Beware. Do not use this company for any bookings. When you click on a hotel website, make sure that you are not using a 3rd party group. Reservation Counter, LLC will be the one you book with and regardless of when the reservation was done (calling back a few minutes after your booking) they WILL NOT refund your money. Their workers are just as rude and NOT HELPFUL AT ALL. I made a reservation through, what I thought was the hotel website, and found out that it was not. I called back within a 30 min. time frame and explained my issue with NO RESOLUTION AT ALL. Since I have to clink a start rate...... I picked 1 star but in reality, it should be NO STAR RATING.Reservation Counter, LLC
Date: 04/22/2024
Thanks for bringing this to our attention, *****. We will look into your situation further. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review ManagerReservation Counter, LLC
Date: 04/22/2024
Thanks for bringing this to our attention, *****. We will look into your situation further. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review ManagerReview fromGail N
Date: 04/16/2024
1 starGail N
Date: 04/16/2024
We found out after calling the Hotel directly NiteCrawler not only overcharged us for our hotel suite, but booked us for a room we did not receive when we checked in to Embassy Suites. When initially booking our trip, I asked the NC booking agent twice to review what kind of room we were booking, and how much the room rate was. I took notes! The hotel could not help us since we did not book directly with them....but they reiterated the rate for our room and they we checked their web site again. We were not directly oceanfront, as booked, nor were we on the top floor. The hotel was fully booked so they couldn't move us.Reservation Counter, LLC
Date: 04/19/2024
Thanks for bringing this to our attention, ****. I will share your feedback with our customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review ManagerReview fromKarrie Y
Date: 04/15/2024
1 starKarrie Y
Date: 04/15/2024
Worst company to use! This company is a SCAM to steal your money. They won't give details on the Fee's they charge.They don't have a manager or a Supervisor on duty. They charge a $15.99 Service fee PLUS another fee inside the tax.Unbelievable!DO NOT USE.Reservation Counter, LLC
Date: 04/16/2024
Thanks for your review, ******. Taxes and fees are provided by the hotel suppliers and are not itemized when we receive them. We are not provided this information, so we are unable to share this with you. We also charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If youd like more help with your reservation, you may contact our escalations team at [email protected], Review Manager
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