Reviews

This profile includes reviews for Cricut's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cricut

  10855 S River Front Pkwy Ste 300 South Jordan, UT 84095-5762

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  Cricut

  10855 S River Front Pkwy South Jordan, UT 84095

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  Cricut

  99 Brainerd Rd 4F/11 Building Boston, MA 02134

Review Details

• Review fromTasia L

  Date: 04/18/2024

  1 star

  Tasia L

  Date: 04/18/2024

  I've had my Cricut ********** for only 2 years (bought in Oct 2022). It was brand new when I bought it and I used it occasionally over this span of time (maybe 20x total). It just started acting up a few days ago. When I plugged it in, I was getting an E5 error as it heated up which caused the machine to shut down. I looked up troubleshooting for this and followed it by unplugging it for 20 seconds and plugging it back in. This happened a couple of times before it started working properly again. Then, just last night I was working on a shirt for a friend and I got the same error. I followed the same steps as before and I seemed to get it to heat up properly. Until I was pressing on the shirt and noticed that the temperature of the machine was still rising from 350 up to 380 - which was when I shut it down as it had already burned the shirt and the vinyl I was using. I tried contacting Cricut Customer Support via email and received an automated response that directed me to unknown articles that weren't linked or mentioned anywhere in the email, or their "chat" feature on their website which is just a bot that continuously told me there was a problem and to start over. My only other option is to call their customer support phone number. Unfortunately, I'm able to do that as I don't have 2 hours to sit on hold or to explain/troubleshoot the issue. Email would have been the best option for me, but it looks like Cricut is against that form of customer support for some reason? I would have given a better rating, but between my machine only lasting 2 years and the complete lack of customer support, that has warranted 1 star and me getting rid of all of my Cricut items - vinyl, cutting machine, Design Space and heat press. My business will no longer be using them at all, and I've told all of my crafting friends to stay away from this company (a lot of them have already told me they know and no longer use Cricut products either).

  Cricut

  Date: 04/22/2024

  We deeply apologize for your experience with your ********** and Cricut ************ We will be investigating this matter further. Please keep an eye out for communication from our team.

• Review fromRebecca h

  Date: 04/11/2024

  1 star

  Rebecca h

  Date: 04/11/2024

  I bought my first Cricut last year and I have problems with the print than cut. I tried lots of times to explain to Cricut customer support after 100 times they decided to send another Cricut. For my surprise its a refurbished machine. This refurbished machine is with some scratches on top of it and if you press the button to open the doors only the top one open. I paid 260$ in one new machine to receive one that they did work to be good. So its terrible since the costumer service told me that a new one was sending to me. If I knew before that Cricut was treating customers like that I would never have bought this brand!

  Cricut

  Date: 04/15/2024

  We apologize for any inconvenience. The warranty covers an exchange of the product with a functionally equivalent product that is new or equivalent to new in performance. We are sorry you are having trouble with your replacement machine and would like to investigate this further. Please keep an eye out for further communication from the *********** team.

• Review fromDixon D

  Date: 04/11/2024

  1 star

  Dixon D

  Date: 04/11/2024

  I wouldnt recommend anyone waste your time or money with Cricut. Theyre refusing to take responsibility for the calibration errors that 1000s of people have ask them to address. They cant address it, because they would have to recall the systems which would be a lot of money lost. Dont waste your time or money. Theyre just another corporate giant bleeding us all. If I could zero stars I would

  Cricut

  Date: 04/15/2024

  Thank you for your feedback and apologize for the frustration that this has caused. After reviewing your case, we see that you are outside of our brand's warranty policy. You may find the details of that here: ****************************************************************************************************. If you have any questions, please contact our *********** team to discuss our warranty policy.

• Review fromTim L

  Date: 04/09/2024

  1 star

  Tim L

  Date: 04/09/2024

  well if your maker 3 last 14 month and probably only 30 designs made and then will not work and customer service offers you a 10% discount on a new one I guess you know how I feel. I will not ever recommend to anyone to buy this junk.

  Cricut

  Date: 04/10/2024

  We apologize for the experience with your Cricut Maker 3. Upon further review of this matter, we found that your machine is past the warranty period. In this instance, the compensation offered is the option available. Please refer to our warranty policy for additional warranty information: ****************************************************************************************************. If you have any further questions, please contact our *********** team, we'll be more than happy to discuss our warranty policy with you.

• Review fromEllise F

  Date: 04/08/2024

  1 star

  Ellise F

  Date: 04/08/2024

  The machines are not built to last. I have a 2-year old machine that failed due to an internal power issue that Cricut says can't be fixed. I did not receive any support or compensation from Cricut for my machine dying because it's outside the 1-year warranty period. I would never buy another machine from them. Their customer support is also very slow and they aren't knowledgable.

  Cricut

  Date: 04/10/2024

  Hi ******,Thank you for your response. We are so sorry for your experience. Our warranty is 1 year, after the warranty expires we are unable to replace machines. We understand your frustration and want to apologize for any inconvenience this has caused.

• Review fromSuzie T

  Date: 03/29/2024

  1 star

  Suzie T

  Date: 03/29/2024

  The actual cricut is fine, but the Design Space is the most useless, slow, lagging, horrible thing you could ever give. It takes me at least 10 times longer to do ANYTHING and that's not counting the times I give up because I can't wait 45 minutes for the loading circle to stop spinning. I have for the last 20 minutes waited for it to load my project. And when it did... BLANK, because design space is so incompetent that more than one large project and it has no capability to function. Oh, and let's not forget the fun times when it will - I suppose - time itself out... it'll be trying to load SO LONG that it literally gives up and kicks me back to design space.I 1000% hate my machine and I can't return it... so I basically have a $300 doorstop. Their "support" is a joke. The robot tells you the same thing, every single time... uninstall and reinstall. I've done that so many times, that I'm ready to uninstall and move on to a different cutting machine. COMPLETELY HORRIBLE design space, customer service.

  Cricut

  Date: 04/01/2024

  We are sorry to hear about your experience with the Design Space app. We would like to investigate this further and go through additional troubleshooting steps. Please keep an eye out for further communication from our *********** team.

• Review fromGeneva L

  Date: 03/27/2024

  1 star

  Geneva L

  Date: 03/27/2024

  The worst. Spend hours on the phone with customer service and they dont fix the issue. They ask to share your screen and then the next day I get millions of scam calls until I'm forced to change my cell phone number. Don't not share your screen with customer service! They won't help to fix the issue at all! Just a bunch of run around and waisted time!

  Cricut

  Date: 03/28/2024

  Hi ******, thank you for your response. I can assure you the scam calls you received have nothing to do with sharing your screen. If you are still having issues with Design Space please give us another call so we can help.

  Cricut

  Date: 03/28/2024

  Hi ******, thank you for your response. I can assure you the scam calls you received have nothing to do with sharing your screen. If you are still having issues with Design Space please give us another call so we can help.

• Review fromSarah C

  Date: 03/26/2024

  1 star

  Sarah C

  Date: 03/26/2024

  I recently purchased the Cricut explore 3 machine, and I must say I am extremely disappointed. For a product with such a high price tag, I expected it to come with at least a basic instruction manual or some starter materials. Unfortunately, nothing comes with it, and everything you need to get started is sold separately at exorbitant prices.Not having any guidance on how to use the machine has made it frustrating to set up and use effectively. I find it quite disappointing that a product marketed towards creatives and crafters doesn't come with the necessary tools to begin crafting right out of the box.Moreover, the additional materials and accessories required to unleash the full potential of the machine are overpriced, making it feel like a money trap. It's disheartening to spend so much money on a product only to realize that you need to invest even more just to make it usable.

  Cricut

  Date: 03/27/2024

  Thank you reaching out and providing us with your feedback regarding your out of box experience. We'd love the opportunity help you get more familiar with the machine's capabilities to help you get started. We also have some great tutorials available at learn.cricut.com. Our member care team is ready to assist you via phone at ************.

• Review fromTodd S

  Date: 03/22/2024

  1 star

  Todd S

  Date: 03/22/2024

  Can't even believe I had to click on one star. I purchased a Cricut machine and did not know I was signing up for some sort of monthly fee just to use the machine I purchased. Then Apple charges me ten bucks for something I DID NOT sign up for, ten bucks for something I DID NOT know I could possibly be signing up for, ten bucks for something that CAN NOT be refunded because Cricut does not refund anything EVER (it's in their terms and conditions) but they are off the hook because it was Apple that charged me so I have to go and track down Apple to make it right. It's just plain WRONG that people can be charged unknowingly for some sort of subscription that they have to go and cancel after they have already been charged for something they did not know they were signing up for.

  Cricut

  Date: 03/26/2024

  We apologize for any inconvenience. The Cricut Access subscription is optional and is activated through the Design Space app or the Cricut shop site. After further review of your Cricut account, we show the auto-renewal for Cricut Access purchased through Apple has been canceled. Please feel free to contact *********** at **************************************** if you require further support.

• Review fromJeffrey S

  Date: 03/17/2024

  1 star

  Jeffrey S

  Date: 03/17/2024

  Horrible customer service! I purchased a ********************** for my wife for Christmas. It arrived broken. We tried calling several times, with multiple-hour wait times. We chatted and had to send several videos of the machine not working. They finally agreed to send a replacement, which never arrived. They sent a return label for me to send the broken unit back after the new one came, but it never did. When I contacted them again, they said the ticket was closed and I had to open a new ticket. This company is horrible!!!

  Cricut

  Date: 03/18/2024

  Hi *******, thank you for bringing this to our attention. After reviewing your case it looks like our team is working on this for you. We apologize for the inconvenience caused and want you to know this is not the experience we want our members to have. We will make this right for you.

  Cricut

  Date: 03/18/2024

  Hi *******, thank you for bringing this to our attention. After reviewing your case it looks like our team is working on this for you. We apologize for the inconvenience caused and want you to know this is not the experience we want our members to have. We will make this right for you.