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Business Profile

Commercial Collection Agency

Waypoint Resource Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

Complaints

Customer Complaints Summary

  • 253 total complaints in the last 3 years.
  • 144 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with charter communications, I do not have a contract with Business Headquarters Location, they did not provide me with the original contract as requested

    Business Response

    Date: 09/18/2024

    Hello,

    Thank you for submitting your complaint with Charter Communications. After review of your account, the account was removed from our office on 7/29/2024 by Charter Communications. If you have any further questions or need assistance please contact Charter Communications directly. 

    Thank you,
    Stacy Lucarelli
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE.

  • Initial Complaint

    Date:09/09/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with waypoint resource group , I do not have a contract with waypoint resource group, they did not provide me with the original contract as I requested

    Business Response

    Date: 09/10/2024

    Hello,

    Thank you for submitting your complaint regarding Charter Communications. After reviewing your account, we would like to inform you that Waypoint is no longer managing this account. It was recalled from our office as of July 29, 2024.
    For any further inquiries or assistance, please contact Charter Communications directly.

    Thank you,
    Stacy Lucarelli
    THIS COMMUNICATION
    IS FROM A DEBT COLLECTOR.  THIS IS AN
    ATTEMPT TO COLLECT A DEBT.  ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:09/08/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not Liable for this debt with charter communications I do not have a contract with WAYPOINT RESOURCE GROUP LLC they did not provide me with original contract as requested.

    Business Response

    Date: 09/10/2024

    Hello,

    Thank you for submitting your complaint regarding Charter Communications. After reviewing your account, we would like to inform you that Waypoint is no longer managing this account. It was recalled from our office as of July 29, 2024.
    For any further inquiries or assistance, please contact Charter Communications directly.

    Thank you,
    Stacy L********
    THIS COMMUNICATION
    IS FROM A DEBT COLLECTOR.  THIS IS AN
    ATTEMPT TO COLLECT A DEBT.  ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 09/10/2024



    Complaint: 22257709



    I am rejecting this response because:This cannot be true It clearly is being reported on my credit report by WAYPOINT RESOURCE GROUP LLC there are no other business names regarding this alleged debt .



    Sincerely,



    Campbell Alan

    Business Response

    Date: 09/11/2024

    Hello,

    Please be advised that Waypoint no longer holds the account for Charter Communications. The account was closed and removed from our records by Charter Communications on July 29, 2024. For any further questions or concerns, we kindly ask that you contact Charter Communications directly.

    Thank you,
    Stacy L********
    This communication is from a debt collector, this is an
    attempt to collect a debt and any information will be used for the purpose.

  • Initial Complaint

    Date:09/08/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with COMCAST COMMUNICATIONS I do not have a contract with WAYPOINT RESOURCE GROUP, they did not provide me with the original contract as requested

    Business Response

    Date: 09/10/2024

    Hello, 

    Waypoint is unable to locate an active
    account in the name of the consumer. The address, email, and telephone number
    our not in our database. If the consumer could provide a complete account
    number or other demographic information Waypoint will search for the account at
    issue, however we are unable to locate the account with the information
    provided.


    Thank you,
    Stacy L********
    THIS COMMUNICATION
    IS FROM A DEBT COLLECTOR.  THIS IS AN
    ATTEMPT TO COLLECT A DEBT.  ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 09/10/2024



    Complaint: 22257459



    I am rejecting this response because: I still see an open account from them on my equifax report and it’s dinging my report as a collection 



    Sincerely,



    Julius Loggins 

    Business Response

    Date: 09/11/2024

    Hello,

    Could you please confirm if you have had any previous addresses apart from the Texas address? We are committed to assisting you with resolving this matter. Unfortunately, the information provided does not retrieve an account in our system. To help us locate the correct account, could you provide any additional details such as the account number, phone number, or previous address associated with it?
    Thank you for your cooperation.

    Thank you,
    Stacy L********
    This communication is from a debt collector, this is an
    attempt to collect a debt and any information will be used for the purpose.

     

  • Initial Complaint

    Date:09/06/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with WAYPOINT RESOURCE GROUP. I do not have a contract with this WAYPOINT RESOURCE GROUP. They did not provide me with the original contract as requested.

    Business Response

    Date: 09/09/2024

    Waypoint is unable to locate an active account in the name of the consumer. The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:09/06/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with Comcast Communications, I do not have a contract with Waypoint Resource Group, they did not provide me with the original contract as I requested

    Business Response

    Date: 09/18/2024

    Thank you for submitting your dispute with Waypoint.
    After reviewing your account, we have requested validation documentation to
    be sent to you. Please note that the credit bureaus were updated as of
    September 19, 2024.
    To verify the removal, we recommend checking your credit reports with
    Experian, Equifax, or TransUnion. Additionally, be aware that third-party sites
    may sometimes display outdated or inaccurate information.


    Thank you,
    Stacy Lucarelli
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE.

  • Initial Complaint

    Date:09/04/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with WAYPOINT RESOURCE GROUP. I do not have a contract with WAYPOINT RESOURCE GROUP, they did not provide me with the original contract as I requested.

    Business Response

    Date: 09/09/2024

    Hello,

    Thank you for submitting your compliant with *********************** Waypoint is no longer handling this account. Your account was removed from our office on 7/29/2024. Please contact Charter with any further questions.

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:09/03/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with WAYPOINT RESOURCE GROU, I do not have a contract with WAYPOINT RESOURCE GROU. They did not provide me with the original contract as requested.

    Business Response

    Date: 09/09/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with *********************** After review of the account we have requested validation to be sent to you. Credit Bureaus were updated and withdrawn 9/9/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:08/29/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am Not liable for this debt with WAYPOINT RESOURCE GROUP. I do not have a contract with this agency WAYPOINT RESOURCE GROUP. They did not provide me with the original contract as requested.

    Business Response

    Date: 09/09/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with *********************** After review of the account we have requested validation to be sent to you. Credit Bureaus were updated and withdrawn 9/9/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:08/27/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *********************** I do not have a contract with Waypoint Resource Group, they did not provide me with the original contract as I requested.

    Business Response

    Date: 08/28/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with *********************** After review of the account we have requested validation to be sent to you. Credit Bureaus were updated and withdrawn 8/28/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

Waypoint Resource Group is NOT a BBB Accredited Business.

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