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Business Profile

Commercial Collection Agency

Waypoint Resource Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

Complaints

Customer Complaints Summary

  • 253 total complaints in the last 3 years.
  • 144 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with 11 **********************, I do not have a contract with Waypoint Resource Group, they did not provide me with the original contract as I requested.

  • Initial Complaint

    Date:09/24/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with waypoint resource group , I do not have a contract with waypoint resource group, they did not provide me with the original contract as I requested

    Business Response

    Date: 10/04/2024

    Hello,

    Thank you for submitting your dispute with Waypoint.
    Following our review, we have removed all associated phone numbers from your account and ceased all communication. The credit bureaus were updated to reflect this change as of S10/4/2024.
    To verify the removal, we recommend checking your credit reports with Experian, Equifax, or TransUnion. Please note that third-party sites may still display outdated information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:09/24/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no knowledge of this debt. I did not sign a contract with this business and demand that it be removed from my credit report. Have not received contract as requested

    Business Response

    Date: 10/04/2024

    Thank you for submitting your dispute with Waypoint.
    After reviewing your account, we have requested validation documentation to be sent to you. Please note that the credit bureaus were updated as of 10/4/2024.
    To verify the removal, we recommend checking your credit reports with Experian, Equifax, or TransUnion. Additionally, be aware that third-party sites may sometimes display outdated or inaccurate information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:09/24/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **********************. I do not have a contract with Waypoint Resource Group, they did not provide me with the original contract as I requested.

  • Initial Complaint

    Date:09/23/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***********************I do not have a contract with WAYPOINT RESOURCE GROUP.They did not provide me with the original contract as i requested.

    Business Response

    Date: 10/04/2024

    Thank you for submitting your dispute with Waypoint.
    Following our review, we have removed all associated phone numbers from your account and ceased all communication. The credit bureaus were updated to reflect this change as of 10/4/2024.
    To verify the removal, we recommend checking your credit reports with Experian, Equifax, or **********. Please note that third-party sites may still display outdated information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 10/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:09/23/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Way Point Resource GR. I do not have a contract with Way point Resource GR. They did not provide me with the original contract as requested.

    Business Response

    Date: 09/30/2024

    Hello,

    Thank you for submitting your dispute. Your account has been withdrawn from our office by Comcast as of 7/31/2024. If you have any further questions or concerns about this account please reach out to Comcast directly. 

    Thank you,
    Stacy L********
    This communication is from a debt collector, this is an
    attempt to collect a debt and any information will be used for the purpose.

  • Initial Complaint

    Date:09/22/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable with for this debt with Waypoint Resource GR. I do not have a contract with Waypoint Resource GR, they did not provide me with the original contract as I requested.

    Business Response

    Date: 09/30/2024

    Hello,

    Thank you for providing the details in regards to your
    complaint and dispute with Comcast Communications. We have removed all phone numbers
    from your account and will cease communication. If you have any further
    questions or concerns please feel free to contact our office at###-###-####.

    Thank you,
    Stacy L********

    This communication is from a debt collector, this is an
    attempt to collect a debt and any information will be used for the purpose.

  • Initial Complaint

    Date:09/21/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I AM NOT LIABLE WITH THIS DEBT CHARTERED WITH COMMUNICATIONS. I DO NOT HAVE CONTRACT WITH WAYPOINT RESOURCE GROUP LLC. THEY DID NOT PROVIDE WITH THE ORIGINAL CONTRACT AS I REQUESTED.

    Business Response

    Date: 09/30/2024

    Thank you for providing the details in regards to your
    complaint and dispute with Comcast. After review of the account we
    have requested validation to be sent to you. If you have any further
    questions or concerns please feel free to contact our office at ###-###-####

    Thank you,
    Stacy L********

    This communication is from a debt collector, this is an
    attempt to collect a debt and any information will be used for the purpose.

  • Initial Complaint

    Date:09/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Not sure what this is regarding got a robocall voicemail did not leave verifying information in violation of the law. I have just enough income to pay my basic expenses and its protected from levy garnishment or attachment. I dont wish to be contacted any further. I have no assets and limited income. If I am contacted again it will be in violation of the FDCPA and I will file a complaint. Please send this back to the original creditor or uncollectable status because I can't pay it.

    Business Response

    Date: 09/18/2024

    Waypoint is unable to locate an active
    account in the name of the consumer. The address, email, and telephone number
    our not in our database. If the consumer could provide a complete account
    number or other demographic information Waypoint will search for the account at
    issue, however we are unable to locate the account with the information
    provided.
    Thank you,
    Stacy L********
    THIS COMMUNICATION
    IS FROM A DEBT COLLECTOR.  THIS IS AN
    ATTEMPT TO COLLECT A DEBT.  ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 09/18/2024



    Complaint: ********



    I am rejecting this response because: I received a message on my voicemail and when I googled the number it was linked to the company. My namewas changed in 2020 could it be possible that you're looking for my old name and old address? 



    Sincerely,



    ******* *******

  • Initial Complaint

    Date:09/16/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with AGENCY CREDIT CONTROL. I dont have a contract with them.
    They did not provide me with the original as requested

    Business Response

    Date: 09/18/2024

    Thank you for submitting your dispute with Waypoint.
    Following our review, we have removed all associated phone
    numbers from your account and ceased all communication. The credit bureaus were
    updated to reflect this change as of September 18, 2024.
    To verify the removal, we recommend checking your credit
    reports with Experian, Equifax, or TransUnion. Please note that third-party
    sites may still display outdated information.


    Thank you,
    Stacy Lucarelli
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE.

Waypoint Resource Group is NOT a BBB Accredited Business.

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