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Business Profile

Commercial Collection Agency

Waypoint Resource Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

Complaints

Customer Complaints Summary

  • 253 total complaints in the last 3 years.
  • 144 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* COMMUNICATIONS, I do not have a contract with WAYPOINT RESOURCE GROUP, they did not provide me with the contract with the original contract as I requested.

    Business Response

    Date: 07/31/2024

    Waypoint is unable to locate an active account in the name of the consumer for Comcast.The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with ******* I do not have a contract with Waypoint Resource group collection agency. I have been deployed as a military service member. They did not provided me with the original contract as requested. Correction to my credit report I demand this account be removed from my credit report.

    Business Response

    Date: 07/31/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with ******* Communications. We have removed all phone numbers from your account and will cease communication. Credit Bureaus were updated and withdrawn 7/31/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 07/31/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ************************

  • Initial Complaint

    Date:07/20/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never signed a contract with Waypoint and they won't furnish a signed contract with the original creditor. I want this removed from my credit report.

    Business Response

    Date: 07/22/2024

    Thank you for providing the details in regards to your complaint and dispute with Waypoint.  We have removed all phone numbers from your account and will cease communication. Credit Bureaus were updated and withdrawn 7/22/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:07/18/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with Waypoint Resource Group. I do not have a contract with Waypoint Resource Group, They did not provide me with the original contract as I requested.

    Business Response

    Date: 07/22/2024

    Hello,

    Waypoint is unable to locate an active account in the name of the consumer. The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:07/18/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not alible for this debt with ******* COMMUNICATIONS. I do not have a contract with WAYPOINT RESOURCE GROUP. They did not provide me with the original contract as i request.

    Business Response

    Date: 07/22/2024

    Hello,

    Waypoint is unable to locate an active account in the name of the consumer. The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with ******* Communications. I do not have a contract with Waypoint Resource Group, and they did not provide me with the original contract as requested.

    Business Response

    Date: 07/18/2024

    Hello,

    Thank you for submitting your dispute with ******* Communications. After review of your account we have removed your phone numbers and will cease communication. Credit bureaus were withdrawn on 7/18/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:07/11/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with WAYPOINT RESOURCE GROUP , I do not have a contract with WAYPOINT RESOURCE GROUP, they did not provide me with the original contract as i requested

    Business Response

    Date: 07/16/2024

    Hello,

    Thank you for submitting your dispute with Waypoint resource group. Your account is inactive in our system. Waypoint is no longer handling this account on behalf of ******* Communications. If you have any further questions regarding this account please reach out to ******* directly. 

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:07/08/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am no liable for this debt with Waypoint Resource group. i do not have a contract with Waypoint resouce group. They did not provide me with the original contract as requested.

    Business Response

    Date: 07/08/2024

    Hello,

    Thank you for submitting your dispute with Waypoint. After review of your account credit bureaus were
    updated and withdrawn 7/8/2024. To validate the removal we recommend visiting
    Experian, Equifax, or Transunion. At times third party sites could reflect
    invalid information.


    Thank you,
    Stacy L********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE.

  • Initial Complaint

    Date:07/06/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dish withdrew $270.93 from my checking account without my permission. They went back to where I made a payment 7 months ago and used my bank account info. Now I am told since they say I had a balance after I disconnected 7 months ago they will not refund since I no longer have a account with them.

    Business Response

    Date: 07/08/2024

    Hello,

    Thank you for submitting your complaint with Dish Network. We have reviewed your account, you have paid your account in full with ********************** (The collection agency) If you are looking for a refund or have any further questions about your account you will need to contact Dish directly. This account was not reported to the credit bureaus. 

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 07/09/2024

     
    Complaint: 21949660

    I am rejecting this response because: Someone took $270.93 out of my bank account without my authorization. **** has contacted me that they will put the money back into my account but it is not there yet. The money that was took out was my utilities money that is due today. I had ask your group to send me by mail any documents with my balance. I have a payment to Dish that is not shown. I specifically told them I DO NOT give authorization over the phone. I want to know who authorized them to withdraw this money.

    Sincerely,

    *************************

    Business Response

    Date: 07/10/2024

    Hello,

    I completely understand your frustration and apologize for any inconvenience. Our best advise would be to contact Dish directly. Our collection agency does not have the record of this money being pulled from your account before it entered collections. At this time Waypoint is showing your account as paid in full and no longer in our office. 

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 07/11/2024

     
    Complaint: 21949660

    I am rejecting this response because: Someone from your office was the last people I talked to about this. I even ask to speak to their supervisor and did. I told them I would not give authorization by phone. He was rude when I ask for them to mail me the paper work as I disputed the amount. I had ask for this on several phone calls before. In a matter of days the money was withdrawn from my bank. Dish had not done this in the months before. I want to know who withdrew the money and who gave the authorization for this to happen. I did not pay your company so how did I have a balance then and now do not. Just telling me I have a 0 balance does not explain this. Did Dish withdraw that I owed them money? Did you decide I did not owe Dish? Did someone working for you tell Dish I authorized them to withdraw the money? I think it is illegal to take money from someones bank without authorization and I want to know who did this. I would appreciate you telling me how you now have a 0 balance when a week ago you said I did not.

    Sincerely,

    *************************

    Business Response

    Date: 07/16/2024

    Hello,

    Thank you for submitting your dispute with Dish Network. I apologize for any inconvenience this has caused. Waypoint is not longer handling this account on behalf of Dish. If you have any further questions please contact Dish directly.

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 07/16/2024

     
    Complaint: 21949660

    I am rejecting this response because: I am asking you to give me the date you said I paid this in full to this agency. How was it paid? If I am the person that paid it you should have a record of this. If it was pulled from your agency by Dish I need to know this. I need this information for my dispute with the bank. The money has still not been returned to me so my only option is to file a dispute with the bank and I would really like to know who which one of you took the money out. If it was the last person I spoke to they knew that they did not have my approval.

    Sincerely,

    *************************

    Business Response

    Date: 07/18/2024

    Hello,

    Thank you for submitting your dispute with Waypoint regarding your Dish account. The payment was not made to our agency it was made directly to dish. The payment was made on 7/3/2024 and the account was removed from our office on 7/7/2024 as a paid in full account. If you have any further questions regarding this account please contact Dish directly. The contact number for Dish is **************.

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 07/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/02/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Waypoint Resource Group, and I do not have a contract with Waypoint Resource Group, and they have not provided me with the/any original copy of the contract as I requested.

    Business Response

    Date: 07/16/2024

    Thank you for providing the details in regards to your complaint and dispute with ******** We have removed all phone numbers from your account and will cease communication. Credit Bureaus were updated and withdrawn 7/16/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 07/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Waypoint Resource Group is NOT a BBB Accredited Business.

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