We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Commercial Collection Agency

Waypoint Resource Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

Complaints

Customer Complaints Summary

  • 253 total complaints in the last 3 years.
  • 144 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 11 ******* COMMUNICATIONS. I do not have a contract with WAYPOINT RESOURCE GROUP, they did not provide me with the original contract as I requested.

    Business Response

    Date: 07/02/2024

    Hello,

    Thank you for submitting your dispute with us. After review of your account we will put in a request for validation. Credit Bureaus were updated and withdrawn 7/2/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:07/01/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with DATAMAX. I do not have a contract with DATAMAX. They did not provide me with the original contract as i requested.

    Business Response

    Date: 07/01/2024

    Hello,

    Thank you for submitting your dispute with DataMax. We will send validation to you. If you still do not agree, please contact our office and we will assist in getting this account resolved. 

     

    Customer Answer

    Date: 07/01/2024

     
    Complaint: 21920401

    I am rejecting this response because: I have never signed any contract with you. I have never agreed to anything with you. I have never heard of you before looking at how you have damaged my credit report and caused me to get declined when I needed it the most. 

    Sincerely,

    *************************

    Business Response

    Date: 07/08/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with DataMax. After review of the account we have requested validation to be sent to you. Credit Bureaus were updated and withdrawn 7/3/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:06/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with ******* Communications. I do not have a contract with WAYPOINT RESOURCE GROUP, they did not provide me with the original contract as requested.

    Business Response

    Date: 07/01/2024

    Hello,

    Thank you for submitting your complaint with ******* Communications. After review of your account we have sent validation to you. Credit bureaus were withdrawn on 7/1/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:06/25/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with CHARTER COMMUNICATIONS. I do not have a contract with WAYPOINT RESOURCE GROUP, they did not provide me with the original contract as requested.

    Business Response

    Date: 06/28/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with ******* Communications. After review of the account we have requested validation to be sent to you. Credit Bureaus were updated and withdrawn 6/28/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with ******* Communications, I do not have a contract with WAYPOINT RESOURCE GROUP, they did not provide me with the original contract as requested.

    Business Response

    Date: 06/26/2024

    Hello,

    Waypoint is unable to locate an active account in the name of the consumer for ******* Communications.The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:06/21/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with Waypoint Resource Group. I do not have a contract with this agency that's trying to collect and report this debt. The did not and have not provided me with the original contract that was requested.

    Business Response

    Date: 06/26/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with ******* Communications. After review of the account we have requested validation to be sent to you. We have removed all phone numbers from your account and will cease communication. Credit Bureaus were updated and withdrawn 6/26/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 06/26/2024

     
    Complaint: 21881376

    I am rejecting this response because: The item was reported on my consumer report before validating it! Not only that , In order to disclose any information to my consumer report I should have been given the opportunity to agree to the disclosure of said information . I have the right to a fair and accurate report and nonetheless have a say on what is reported! To know items of such are being reported on individuals credit profile without validation of debt prior is a disgrace, unlawful and unfair practices by this company. 

    Sincerely,

    *************************

    Business Response

    Date: 07/01/2024

    Hello,

    Thank you for submitting your response to this complaint. We are here to assist you in getting this matter resolved. We removed the credit reporting on 6/26/2024. To validate the removal please allow up to 30 days for it to reflect. We recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information. 

    Thank you,
    *****************************

    This communication is from a debt collector, this is an attempt to collect a debt and any information will be used for the purpose.

    Customer Answer

    Date: 07/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:06/18/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I obtained and reviewed my Consumer report. I noticed an account with **********************. I am not liable for this debt, I never entered into contract with WAYPOINT RESOURCE GROUP and I do not have any debt with ******* COMMUNICATIONS. This is not my debt.

    Business Response

    Date: 06/28/2024

    Hello,


    I am in receipt of and have reviewed the complaint filed by ***** Tiger against Waypoint Resource Group. ***** disputes a debt as fraud/ID theft. Credit Bureaus were updated and withdrawn 6/28/2024. We have also ceased all communication including phone number and email. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information. 

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 06/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Engla Tiger

  • Initial Complaint

    Date:06/15/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* Communications, I do not have a contract with Waypoint Resource Group, they did not provide me with the original contract as requested.

    Business Response

    Date: 06/19/2024

    Hello,

    Waypoint was unable to locate the account with the information provided. Please provide the account number or phone number associated with the account. We are eager to assist you in getting this resolved.

    Thank you,

    *****************************. 

    This communication is from a debt collector, this is an attempt to collect a debt and any information will be used for that purpose. 

    Customer Answer

    Date: 06/19/2024

     
    Complaint: 21855060

    The account number listed on my credit profile is **********.   Please delete this account from my profile immediately.

    Sincerely,

    *******************************

    Business Response

    Date: 07/02/2024

    Hello,

    Thank you for submitting your dispute with ******* Communications. We were unable to locate your account with the information provided. We are here to assist you to get this matter resolved. Could you please provide me with the original account number or phone number associated with this account. We apologize for any inconvenience and want to get this matter resolved for you. 

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:06/15/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* Communications. I do not have a contract with WAYPOINT RESOURCE GROUP they did not provide me with the original contract as I requested.

    Business Response

    Date: 06/19/2024

    Hello,

    Thank you for providing your dispute with ******* communications. After review of your account credit bureaus were withdrawn on 6/19/2024. We have removed your phone numbers from our system and ceased communication. 

    Thank you,

    *****************************

    This is a communication from a debt collector. This is an attempt to collect a debt and any information will be used for that purpose. 

    Customer Answer

    Date: 06/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received 2 invoices for $139.97 each from a debt collector called Waypoint Resource Group, LLC stating that they are collecting a debt for ******************* ***************** Cobra. I did not order anything from any such company, nor have I ever heard of them. Furthermore, I refuse to call the number on the letter in fear that they just want additional personal information. Please Advise.

    Business Response

    Date: 06/12/2024

    To the BBB- We are ******************************** **** We are not affiliated with Waypoint Resource. Please direct this complaint to the proper company

    Thank you!

    Business Response

    Date: 06/26/2024

    Hello,

    Thank you for providing the details in regards to your complaint and dispute with Waypoint. We have removed all phone numbers from your account and will cease communication.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

Waypoint Resource Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.