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Business Profile

Commercial Collection Agency

Waypoint Resource Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

Complaints

Customer Complaints Summary

  • 253 total complaints in the last 3 years.
  • 148 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with WAYPOINT RESOURCE GROUP.I do not have a contract with WAYPOINT RESOURCE GROUP.They did not provide me with the original contract as I requested.

    Business Response

    Date: 02/13/2025

    Waypoint is unable to locate an active account in the name of the consumer. The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.
    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:01/30/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with WAYPOINT RESOURCE GROUP / COMCAST COMMUNICATIONS i never even had any contract with comcast, i do not have a contract with WAYPOINT RESOURCE GROUP, they did not provide me with the original contract as requested

    Business Response

    Date: 02/05/2025

    Thank you for submitting your dispute with
    Waypoint. After review of your account we have removed your phone numbers on
    file and ceased communication. Credit bureaus were withdrawn on 2/5/2025. To
    validate the removal we recommend visiting Experian, Equifax, or Transunion. At
    times third party sites could reflect invalid information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
    THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE

  • Initial Complaint

    Date:01/28/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Comcast Communications. I do not have a contract with Waypoint Resource group, they did not provide me with the original contract as I requested.

    Business Response

    Date: 01/31/2025

    Thank you for submitting your dispute with
    Waypoint. After review of your account we have removed your phone numbers on
    file and ceased communication. Credit bureaus were withdrawn on 1/31/2025. To
    validate the removal we recommend visiting Experian, Equifax, or Transunion. At
    times third party sites could reflect invalid information.


    Thank you,
    Stacy Lucarelli
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
    THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE

    Customer Answer

    Date: 02/11/2025

     
    Complaint: 22866538

    I am rejecting this response because:

    Sorry for the late response. I had shoulder surgery and couldnt get to my computer. I have checked my credit report and Waypoint Resource Group has not removed it from my credit report as they said they would. It is still reflecting. 

    Sincerely,

    ****** ********

    Business Response

    Date: 02/13/2025

    Hello, 

    Thank you for submitting your dispute with Waypoint Resource Group. Your account is no longer being handled in our office. If you have any further questions please contact ********************** directly. 

    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

    Customer Answer

    Date: 02/14/2025

     
    Complaint: 22866538

    I am rejecting this response because: 

    They are still reporting this on my Credit Report. Please delete the report from my Credit Report. 

    Sincerely,

    ****** ********

    Business Response

    Date: 02/19/2025

    Hello, 
    Thank you for submitting your dispute with Waypoint Resource Group. Your account is no longer being handled in our office. If you have any further questions please contact ********************** directly. 
    Thank you,


    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:01/27/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with WAYPOINT RESOURCE GROUP I do not have a contract with COMCAST COMMUNICATIONS, LP, they did not provide me with the original contract as i requested

    Business Response

    Date: 01/31/2025

    Thank you for submitting your dispute with
    Waypoint. After review of your account we have removed your phone numbers on
    file and ceased communication. Credit bureaus were withdrawn on 1/31/2025. To
    validate the removal we recommend visiting Experian, Equifax, or Transunion. At
    times third party sites could reflect invalid information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
    THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE

    Customer Answer

    Date: 02/02/2025



    Complaint: ********



    I am rejecting this response because:

    I hope this message finds you well. I am writing in response to the collection notice I received regarding the debt assigned to Waypoint Resource Group. I would like to formally dispute this debt on the grounds that I am not liable for it.

    I do not have a contract with Comcast Communications, LP, and despite my requests, they have failed to provide me with the original contract that would substantiate this claim. As such, I believe this collection should be removed from my credit report.

    Please consider this letter as my intent to dispute the validity of this debt. I would appreciate a prompt response confirming the removal of this collection from my records.

    Thank you for your attention to this matter.


    Sincerely,



    ****** *****

    Business Response

    Date: 02/14/2025

    Thank you for submitting your dispute with Waypoint. After review of your account we have removed your phone numbers on file and ceased communication. Credit bureaus were withdrawn. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.

    Thank you,

    ***** *********

    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE


  • Initial Complaint

    Date:01/22/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m not liable for this debt with WAYPOINT RESOURCE GROUP LLC. I do not have contract with WAYPOINT RESOURCE GROUP LLC. They did not provide me with original contract as requested.

    Business Response

    Date: 01/29/2025

    Hello, 

    Thank you for submitting your dispute with Waypoint. After reviewing of your account, Waypoint is no longer handling this account. The account was recalled 11/27/2024. If you have any further questions please reach out to Comcast Communications directly. 

    Thank you,
    Stacy Lucarelli
    THIS COMMUNICATION
    IS FROM A DEBT COLLECTOR.  THIS IS AN
    ATTEMPT TO COLLECT A DEBT.  ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:01/22/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for Waypoint Resouces Group LLC. I do not have a contract with Waypoint Resources Group LLC. they did not provide me with the original contract as i requested

    Business Response

    Date: 01/29/2025

    Waypoint is unable to locate an active
    account in the name of the consumer. The address, email, and telephone number
    our not in our database. If the consumer could provide a complete account
    number or other demographic information Waypoint will search for the account at
    issue, however we are unable to locate the account with the information
    provided.


    Thank you,
    Stacy Lucarelli
    THIS COMMUNICATION
    IS FROM A DEBT COLLECTOR.  THIS IS AN
    ATTEMPT TO COLLECT A DEBT.  ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:01/21/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with xfinity, I do not have a contract with waypoint resources group LLC, they did not provide me with the original contract as I requested.

    Business Response

    Date: 01/24/2025

    Waypoint is unable to locate an active account in the name of the consumer. The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.
    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:01/17/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ****************************, I do not have a contract with Waypoint Resource Group LLC, they did not provide me with the original contract as I requested.

    Business Response

    Date: 01/24/2025

    Thank you for submitting your dispute with Waypoint. After review of your account we have removed your phone numbers on file and ceased communication. Credit bureaus were withdrawn on 1/24/2025. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

    Customer Answer

    Date: 01/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Obediyah Israel

  • Initial Complaint

    Date:01/15/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* Communication. I do not have a contract with Waypoint Resources Group LLC. They did not provide me with the original contract as I requested.

    Business Response

    Date: 01/24/2025

    Hello, 

    Thank you for submitting your dispute with **********************. Waypoint is no longer handling this account. The account was recalled from our office on 1/13/2025. If you have any further questions regarding this account please contact ********************** directly. 

    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:01/11/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I AM NOT LIABLE FOR THIS DEBT WITH *********************** I DO NOT HAVE A CONTRACT WITH WAYPOINT RESOURCE GROUP, THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS I REQUESTED.

    Business Response

    Date: 01/16/2025

    Hello,

    Thank you for submitting your Complaint with Waypoint Resource group. We are showing your account has been paid in full. If you have any further questions please contact ******* Communications. 

    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

Waypoint Resource Group is NOT a BBB Accredited Business.

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