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Business Profile

Commercial Collection Agency

Waypoint Resource Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

Complaints

Customer Complaints Summary

  • 253 total complaints in the last 3 years.
  • 146 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with charter communications, I do not have a contract with Waypoint Resource Group, they did not provide me with the original contract as I requested

    Business Response

    Date: 03/12/2024

    Thank you for providing the details in regards to your complaint and dispute with
    Charter Communications. After review of the account we have requested validation to be sent to
    you. We have removed all phone numbers from your account and will cease communication.
    Credit Bureaus were updated and withdrawn 3/11/2024. To validate the removal we recommend
    visiting Experian, Equifax, or Transunion. At times third party sites could reflect invalid
    information.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:02/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with "11 COMCAST COMMUNICATIONS", I do not have a contract with Southwest Credit Systems, LP. they did not provide me with the original contract as i requested.

    Business Response

    Date: 03/12/2024

    Waypoint is unable to locate an active account in the name of the consumer. The address,
    email, and telephone number our not in our database. If the consumer could provide a complete account
    number or other demographic information Waypoint will search for the account at issue, however we are
    unable to locate the account with the information provided.

    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:01/31/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the dept with waypoint resource group. I do not have a contract with waypoint resource group . They did not provide me with any of the original contract as requested.

    Business Response

    Date: 03/12/2024

    Waypoint is unable to locate an active account in the name of the consumer. The address,
    email, and telephone number our not in our database. If the consumer could provide a complete account
    number or other demographic information Waypoint will search for the account at issue, however we are
    unable to locate the account with the information provided.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:01/27/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Roehl Transport. I do not have a contract with the collection agency attempting to collect and reporting the derogatory information on my report. They did not provide me with the original contract as requested.

    Business Response

    Date: 03/12/2024

    Waypoint is unable to locate an active account in the name of the consumer for *****
    Transport. The address, email, and telephone number our not in our database. If the consumer could
    provide a complete account number or other demographic information ********************** will search for the
    account at issue, however we are unable to locate the account with the information provided.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:01/27/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 11 COMCAST COMMUNICATIONS. I do not have a contract with Waypoint Resource Group. They did not provide me with the original contract as requested.

    Business Response

    Date: 03/12/2024

    Thank you for providing the details in regards to your complaint and dispute with
    Comcast. After review of the account we have requested validation to be sent to you. We have
    removed all phone numbers from your account and will cease communication. Credit Bureaus
    were updated and withdrawn 3/11/2024. To validate the removal we recommend visiting
    Experian, Equifax, or Transunion. At times third party sites could reflect invalid information.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with comcast communications. I do not have a contract with waypoint resource group, they did not provide me with the original contract as I requested.

    Business Response

    Date: 03/12/2024

    Waypoint is unable to locate an active account in the name of the consumer. The address,
    email, and telephone number our not in our database. If the consumer could provide a complete account
    number or other demographic information Waypoint will search for the account at issue, however we are
    unable to locate the account with the information provided.
    Thank you,

    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:01/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not have a contract with this company and would like it to be removed from my credit score

    Business Response

    Date: 05/23/2024

    Hello,

    Waypoint is unable to locate an active account in the name of the consumer.The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.


    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:01/01/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with COMCAST COMMUNICATIONS, I do not have a contract with Waypoint resource group. They did not provide me with the original contract as requested.

    Business Response

    Date: 03/12/2024

    The subject account was recalled by ******* on 11/2/2022. Waypoint no longer holds this
    account in our office. For any further questions about your account please reach out to ******* directly.
    Thank you,

    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:12/28/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with COMCAST COMMUNICATIONS, I do not have a contract with WAYPOINT RESOURCE GROUP, they did not provide me with the original contract as I requested.

    Business Response

    Date: 03/12/2024

    We have received your dispute with ******** Your account was paid in full on
    10/30/2023. Credit Bureaus were updated and withdrawn 3/11/2024. To validate the removal
    we recommend visiting Experian, Equifax, or Transunion. At times third party sites could reflect
    invalid information.
    Thank you,
    *****************************

  • Initial Complaint

    Date:12/25/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with COMCAST COMMUNICATIONS. I do not have a contract with WAYPOINT RESOURCE GROUP. They did not provide me with the original contract as I requested.

    Business Response

    Date: 03/12/2024

    The subject account was recalled by ******* on 3/7/2024. Waypoint no longer holds this
    account in our office. For any further questions about your account please reach out to ******* directly.
    Thank you,
    *****************************
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO
    COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

Waypoint Resource Group is NOT a BBB Accredited Business.

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