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Business Profile

Commercial Collection Agency

Waypoint Resource Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

Complaints

Customer Complaints Summary

  • 253 total complaints in the last 3 years.
  • 147 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This collection from WAYPOINT RESOURCE GROU was not authorized to be on my credit report. This is fraudulent and a violation of my consumer rights and I demand this account to be removed. I’m not liable for this debt. It says it was opened on 11/01/2022 for *** with account numbers starting with **********.

    Please remove this collection ASAP and cease all communication or I will file a CFPB and FTC report.

    Business Response

    Date: 12/11/2024

    Waypoint is unable to locate an active
    account in the name of the consumer. The address, email, and telephone number
    our not in our database. If the consumer could provide a complete account
    number or other demographic information Waypoint will search for the account at
    issue, however we are unable to locate the account with the information
    provided.


    Thank you,


    Stacy L********
    THIS COMMUNICATION
    IS FROM A DEBT COLLECTOR.  THIS IS AN
    ATTEMPT TO COLLECT A DEBT.  ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.


  • Initial Complaint

    Date:11/25/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *********************** i do not have a contract with waypoint resource group, they did not provide me with the original contract as i requested.

    Business Response

    Date: 12/03/2024

    Thank you for submitting your dispute with Waypoint. After review of your account we have removed your phone numbers on file and ceased communication. Credit bureaus were withdrawn on 12/3/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.
    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:11/22/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **********************. I do not have a contract with WAYPOINT RESOURCE GROUP. They did not provide me with the original contract as I requested.

    Business Response

    Date: 12/03/2024

    Thank you for submitting your dispute with Waypoint. After review of your account we have requested validation of the debt to be sent to you. We have withdrawn the credit reporting on 12/3/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.

    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:11/22/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***********, I do not have a contract with Waypoint Resource Group, they did not provide me with the original contract as I requested.

    Business Response

    Date: 12/03/2024

    Thank you for submitting your dispute with Waypoint. After review of your account we have removed your phone numbers on file and ceased communication. Credit bureaus were withdrawn on 12/3/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE


  • Initial Complaint

    Date:11/21/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with waypoint resource group, I do not have a contract with waypoint resource group, they did not provide me with the original contract as requested

    Business Response

    Date: 12/03/2024

    Hello, 

    Thank you for submitting your dispute with Waypoint Resource Group. After review of your account, you account was recalled on 9/16/2024. Waypoint is no longer working this account. If you have any further questions please contact *************** directly.

    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:11/21/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This debt collection company keeps calling me claiming that I owe money on a "spectrum account." I have never ever had a spectrum account. They are attempting to scam innocent people. I am an attorney and still they threaten me.

    Business Response

    Date: 12/03/2024

    Hello,

    Thank you for submitting your dispute with Waypoint. After review of your account we have removed your phone numbers on file and ceased communication. Credit bureaus were withdrawn on 12/3/******* validate the removal we recommend visiting Experian, Equifax, or ************* times third party sites could reflect invalid information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:11/20/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with ******* Comunications. I do not have a contract with WAYPOINT RESOURCE GROUP they did not provide me with the original contract as I requested.

    Business Response

    Date: 12/03/2024

    Hello,

    Thank you for submitting your dispute with Waypoint. After review of your account we have removed your phone numbers on file and ceased communication. Credit bureaus were withdrawn on 12/3/******* validate the removal we recommend visiting Experian, Equifax, or ************* times third party sites could reflect invalid information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT.ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:11/19/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 11 *********************** I do not have a contract with WAYPOINT RESOURCE GROUP. They did not provide me with the original contract as I requested.

    Business Response

    Date: 12/03/2024

    Waypoint is unable to locate an active account in the name of the consumer. The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.
    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:11/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Waypoint reached out to me and said I had an outstanding balance with ******* from 2019. I called ******* and ******* confirmed I don't have any outstanding debts and they showed everything paid in full. We called Waypoint on 3-way call and they pretended to no longer hear us while ******* stated this same information to them. Their calls are recorded for both companies so the information can and should be pulled to prove what I am saying. This company has been lying to ********** and will not provide me proof of this so called debt. They also will not admit they heard ******* say I don't have any debt. This is the ONLY negative **** on my TU report and it needs removed.

    Business Response

    Date: 12/03/2024

    Hello,

    Thank you for submitting your dispute with Waypoint. After review of your account we have removed your phone numbers on file and ceased communication. Credit bureaus were withdrawn on 12/3/******* validate the removal we recommend visiting Experian, Equifax, or ************* times third party sites could reflect invalid information.

    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:11/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'd like to file a complaint against Waypoint resource group, this account is not mine, I was not given a consumer policy notice, I did not sign an agreement or a written contract with Waypoint Resource group , please remove this from my 3 credit report file , Experian , Equifax , Transunion

    Business Response

    Date: 12/16/2024

    Waypoint is unable to locate an active account in the name of the consumer. The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.

    ************************************************************************************************************************************************

    ***** *********

    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.


Waypoint Resource Group is NOT a BBB Accredited Business.

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