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Business Profile

Commercial Collection Agency

Waypoint Resource Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

Complaints

Customer Complaints Summary

  • 253 total complaints in the last 3 years.
  • 147 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Waypoint Resource Group reported a false charge-off w ******* on my credit report. I contacted ******* and they directed me to their credit ***** and they had no record of anyone using my information. This is a fraud scheme on behalf of Waypoint Resource Group. Apparently they have been using this as a scheme to get people to pay to clear their credit. I will continue to file w the AG's office and **************************.

    Business Response

    Date: 12/13/2024

    Hello, 

    Thank you for submitting your dispute with Waypoint. After review of your account we have removed your phone numbers on file and ceased communication. Credit bureaus were withdrawn on 12/13/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:12/10/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Waypoint Resource Group. I do not have a signed contract with Waypoint Resource Group, they have not provided me with an original signed contract as I requested.

    Business Response

    Date: 12/11/2024

    Hello,

    Thank you for submitting your dispute with Waypoint. After review of your account we have removed your phone numbers on file and ceased communication. Credit bureaus were withdrawn on 12/11/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

    Customer Answer

    Date: 12/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me for the fact that it is still on my credit report. I would like this item removed and there for they should make sure all other credit bureaus know that this item should be removed. 

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with ******* communication. I do not have a contract with waypoint Resource Group. They did not provide me with original contract like I requested

    Business Response

    Date: 12/11/2024

    Hello,

    Thank you for submitting your dispute with Waypoint. After review of your account we have removed your phone numbers on file and ceased communication. Credit bureaus were withdrawn on 12/11/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:12/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **********, I do not have a contract with WAYPOINT, they did not provide me with the original contract as I requested.WAYPOINT (Original Creditor: USCELLULAR)Opened Date: 10/17/2023 Account Number: ********Higher Credit: $4,404 Correction to my credit report. I demand this account be removed from my credit report

    Business Response

    Date: 12/11/2024

    Hello,

    Thank you for submitting your dispute with Waypoint. We have reviewed your account. Your account was withdrawn from our office on 7/14/2024. Waypoint is no longer holding your account. If you have any further questions please reach out to US Cellular directly. 

    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:12/09/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Comcast communications, I do not have a contract Waypoint Resource Group/Comcast communications, they did not provide me with original contract as requested.

    Business Response

    Date: 12/11/2024

    Hello,

    Thank you for submitting your dispute with
    Waypoint. After review of your account we have removed your phone numbers on
    file and ceased communication. Credit bureaus were withdrawn on 12/11/2024. To
    validate the removal we recommend visiting Experian, Equifax, or Transunion. At
    times third party sites could reflect invalid information.


    Thank you,
    Stacy L********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.
    THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE

  • Initial Complaint

    Date:12/09/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with waypoint resource group do not have a contract with waypoint resource group they did not provide me with the original contract as i requested

    Business Response

    Date: 12/11/2024

    Hello,

    Thank you for submitting your dispute with Waypoint. After review of your account we have removed your phone numbers on file and ceased communication. Credit bureaus were withdrawn on 12/11/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.
    Thank you,


    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:12/04/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not reliable for this debt with Waypoint Resource Group. I do not have a contract with Waypoint Resource Group that is trying to collect payments. They didnt not provide me with the original contract with ******* as requested. I demand this account to be removed for my credit report.

    Business Response

    Date: 12/13/2024

    Hello, 

    Thank you for submitting your dispute with Waypoint. After review of your account we have removed your phone numbers on file and ceased communication. Credit bureaus were withdrawn on 12/13/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:12/03/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt waypoint resource group I don't have a contract with the collection agency trying to collect a debt they didn't provide me with the original contract as I requested

    Business Response

    Date: 12/11/2024

    Waypoint is unable to locate an active account in the name of the consumer. The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.
    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a call from collection agency about 240 dollars from **************. The agent that I spoke to asked her questions based on her job. Gave her information about when and how I will make the payment. I don't pay collection agents, I am fully aware i can pay Spectrum directly. Its a cable company and they have my information, and I also verified that at the store location that payment can be made. Explained that to the collection female and she was being disrespectful. So, I let her know again. Notate that so that future **** could see that information. Even if they choose or get told to call. Its understood. She was still attempting to be rude. So I let her know to hang up and I called back. Spoke to another **** got the information from the company. The fair collections act is something that needs to be explained to Her and the **** that work there.

    Business Response

    Date: 12/11/2024

    Hello,

    Thank you for submitting your dispute with Waypoint. After review of your account we have removed your phone numbers on file and ceased communication. Credit bureaus were withdrawn on 12/11/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.
    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:12/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was never sent any information on what the supposed debt is that I owe. Waypoint Resource Group hasnt given me any correspondence regarding the negative mark to my credit report I havent gotten one thing digital or by mail. I dont even know what this $222.00 would be for and they havent provided me with any info on the original creditor. Im not paying anything until I know what the h*** it is for. If its even my debt.

    Business Response

    Date: 12/06/2024

    Thank you for submitting your dispute with Waypoint. After review of your account we have removed your phone numbers on file and ceased communication. Credit bureaus were withdrawn on 12/6/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE


Waypoint Resource Group is NOT a BBB Accredited Business.

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