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Business Profile

Commercial Collection Agency

Waypoint Resource Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

Complaints

Customer Complaints Summary

  • 253 total complaints in the last 3 years.
  • 145 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with waypoint resource group LLC I do not have a contract with waypoint resource group LLC they did not provide me with the original contract as requested

    Business Response

    Date: 10/31/2024

    Hello,

    Thank you for submitting your dispute with Waypoint. After review of your account, your account was withdrawn from our office on 10/21/2024. If you have any further questions regarding this account please contact ********************** directly. 

    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:10/14/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **********************, I do not have a contract with WAYPOINT RESOURCE GROUP LLC. They did not provide me with the original contract as requested.

    Business Response

    Date: 10/21/2024

    Waypoint is unable to locate an active account in the name of the consumer. The address, email, and telephone number our not in our database. If the consumer could provide a complete account number or other demographic information ********************** will search for the account at issue, however we are unable to locate the account with the information provided.


    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:10/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** ***** *********************************************************************************** 10/11/2024 WAYPOINT RESOURCE GROUP ************************************** Re: Debt Validation Request Account Number: ********** Dear ********************** am writing in response to your letter, regarding a debt you claim I owe. Under the Fair Debt Collection Practices Act (FDCPA), I am requesting that you provide validation of this debt.Please provide the following information:1. The name of the original creditor.2. The amount of the debt.3. Verification that I owe the debt.4. A copy of any judgment (if applicable).5. Proof that your agency has the legal right to collect on this debt.I request that all future communication with me be in writing and that you do not contact me by phone. If this debt is valid, I would also like to be provided with detailed information about the debts original amount, payments made, and any fees or interest added.Please note that until you have provided the requested validation, you are required to cease all collection efforts. Failure to do so may be considered a violation of the FDCPA.Thank you for your attention to this matter. I look forward to your response.Sincerely, ****** *****

    Business Response

    Date: 10/21/2024

    Hello,

    Thank you for submitting your dispute with Waypoint. After review of your account we will send validation to you. Credit Bureaus were updated and withdrawn 10/21/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information. 

    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  • Initial Complaint

    Date:10/11/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Waypoint Resource Group. I do not have a contract with Waypoint Resource Group, they did not provide me with the original contract as I requested.

    Business Response

    Date: 10/21/2024

    Hello,

    Thank you for submitting your dispute with Waypoint. After review of your account we have removed all the phone numbers on file and ceased communication. Credit Bureaus were updated and withdrawn 10/21/2024. To validate the removal we recommend visiting ********, *******, or Transunion. At times third party sites could reflect invalid information. 

    Thank you,
    ***** *********
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:10/07/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Waypoint Resource Group LLC, I do not have a contract with the collection agency, they did not provide me with the original contract as requested

    Business Response

    Date: 10/11/2024

    Hello,

    Thank you for submitting your complaint with Waypoint. After review of your account we have removed your phone number and will cease communication. Credit
    Bureaus were updated and withdrawn 10/11/2024. To validate the removal we
    recommend visiting Experian, Equifax, or Transunion. At times third party sites
    could reflect invalid information.


    Thank you,
    Stacy Lucarelli
    THIS COMMUNICATION
    IS FROM A DEBT COLLECTOR.  THIS IS AN
    ATTEMPT TO COLLECT A DEBT.  ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:10/06/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **********************. I do not have a contract with WAYPOINT RESOURCE GROUP, they did not provide me with original contract as i requested.

    Business Response

    Date: 10/11/2024

    Hello,

    Thank you for submitting your complaint with Comcast Communications and Waypoint. After review of your account we have removed phone numbers on file and will cease communication. Credit
    Bureaus were updated and withdrawn 10/11/2024. To validate the removal we
    recommend visiting Experian, Equifax, or Transunion. At times third party sites
    could reflect invalid information.


    Thank you,
    Stacy Lucarelli
    THIS COMMUNICATION
    IS FROM A DEBT COLLECTOR.  THIS IS AN
    ATTEMPT TO COLLECT A DEBT.  ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE

  • Initial Complaint

    Date:10/02/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with waypoint resource group, I do not have a contract with them as requested, the debt was opened a few months ago known scam company.

    Business Response

    Date: 10/11/2024

    Hello,

    Thank you for submitting your complaint with Waypoint. After review of your account we are showing the account as paid in full. We have removed the credit reporting as of 10/11/2024. To validate the removal we recommend
    visiting Experian, Equifax, or Transunion. At times third party sites could
    reflect invalid information.


    Thank you,
    Stacy Lucarelli
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE

  • Initial Complaint

    Date:09/30/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with WAYPOINT RESOURCE GROUP , I do not have a contract with waypoint resource group, they did not provide me with the original contract as I requested .

    Business Response

    Date: 10/11/2024

    Hello,

    Thank you for submitting your dispute with Waypoint. After review of your account we have removed credit reporting as of 10/11/2024. To validate the
    removal we recommend visiting Experian, Equifax, or Transunion. At times third
    party sites could reflect invalid information. We have requested validation to be sent to you. 

    Thank you,
    Stacy Lucarelli
    THIS COMMUNICATION IS FROM A DEBT COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT A DEBT.  ANY INFORMATION OBTAINED WILL BE USED FOR
    THAT PURPOSE

  • Initial Complaint

    Date:09/27/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Waypoint resource group, I do not have a contract with resource group,, they did not provide me with the original contract as i requested

    Business Response

    Date: 10/07/2024

    After reviewing your account, we have requested validation documentation to
    be sent to you. Please note that the credit bureaus were updated as of 10/7/2024.
    To verify the removal, we recommend checking your credit reports with
    Experian, Equifax, or TransUnion. Additionally, be aware that third-party sites
    may sometimes display outdated or inaccurate information.


    Thank you,
    Stacy Lucarelli
    THIS COMMUNICATION IS FROM A DEBT
    COLLECTOR.  THIS IS AN ATTEMPT TO COLLECT
    A DEBT.  ANY INFORMATION OBTAINED WILL BE
    USED FOR THAT PURPOSE

  • Initial Complaint

    Date:09/25/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with **********************, I do not have a contract with Waypoint Resource Group, they did not provide me with the original contract as I requested.

    Business Response

    Date: 10/07/2024

    Hello,

    Waypoint is unable to locate an active
    account in the name of the consumer. The address, email, and telephone number
    our not in our database. If the consumer could provide a complete account
    number or other demographic information Waypoint will search for the account at
    issue, however we are unable to locate the account with the information
    provided.


    Thank you,
    Stacy Lucarelli
    THIS COMMUNICATION
    IS FROM A DEBT COLLECTOR.  THIS IS AN
    ATTEMPT TO COLLECT A DEBT.  ANY
    INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

Waypoint Resource Group is NOT a BBB Accredited Business.

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