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Business Profile

Retail Shoes

KURU Footwear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Reviews

Customer Review Ratings

4.76/5 stars

Average of 567 Customer Reviews

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Review Details

  • Review fromLorraine P

    Date: 01/05/2023

    5 stars
    Excellent customer service. I had absolutely no problem with a return. Professional, knowledgeable and very easy.
  • Review fromJennifer C

    Date: 01/04/2023

    5 stars
    Kuru provides great customer service!! The products are awesome! Cured my plantar fasciitis!!
  • Review fromCarolyn Y

    Date: 01/03/2023

    5 stars
    **************** Rep ***** was very accommodating, easy to understand and handled my return in less than five minutes. Highly recommend!
  • Review fromJaynett Y

    Date: 01/03/2023

    5 stars
    Wonderful customer service. The customer support person was great and she was very supportative. Short wait time via audio. Thanks! Kuru!
  • Review fromOmar C

    Date: 12/31/2022

    5 stars
    I received AMAZING customer service from ****** and look forward to receiving the pair of shoes I selected based on her advice ????
  • Review fromIrene P.

    Date: 12/30/2022

    5 stars
    Amazing customer service!!! ***** was more than helpful. Courteous, well informed and helpful.Shoes are fantastic, only shoe I wear.
  • Review fromJoseph E

    Date: 12/30/2022

    5 stars
    ****** was very informative and pleasant to talk to She resolved my questions.
  • Review fromBeverly S

    Date: 12/30/2022

    5 stars
    These folks are great. Besides having some of the best foot ware, when you have a question, they respond. I dealt with ****** and they were helpful and answered my question and even made some suggestions. I buy the Quantum style shoe. Super for people with foot problems.
  • Review fromCathy N

    Date: 12/30/2022

    5 stars
    I purchased a pair of sneakers for my husband, as a Christmas gift. They were a little tight. I called customer service and spoke to ********* who was very helpful. ********* suggest a different shoe that was wider size shoe. Thank you!
  • Review fromTroy B

    Date: 12/29/2022

    5 stars
    I had an order and delivery held up in Kuru system and called to inquire what happened. The **************** representative ****** found the glitch, expedited the warehouse to pull the item and include overnight shipping at no cost. Things happen, but I believe ****** did all she could as a representative of Kuru to make it right. Lets hope the shoes fit my wife and we can call it an early ********* present!

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