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Business Profile

Retail Shoes

KURU Footwear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Reviews

Customer Review Ratings

4.76

Average of 567 Customer Reviews

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Review Details

  • Kay K

    Date: 12/20/2022

    Kay K

    Date: 12/20/2022

    12/19/22 I wouldnt be walking if it werent for KURU shoes! But Im not quite ready for the more casual style which Im having to return. ****** provided excellent help with our inquiry about the return process.

    KURU Footwear

    Date: 12/20/2022

    Thank you for sharing your positive experience with **** shoes and for letting us know about the excellent help provided by ****** with the return process. It's great to hear that **** shoes have been helpful for your walking needs. If you have any further questions or concerns about the return process, don't hesitate to reach out to ****** or the **** customer service team for assistance. They will be happy to help you with any issues you may have.

  • Deborah R

    Date: 12/19/2022

    Deborah R

    Date: 12/19/2022

    Unfortunately, the Kurus I ordered did not fit me properly. I have a problem with the Arch in my foot (not the first brand I've experienced this with, so not Kurus fault) they came highly recommended by several friends who swear by them. HOWEVER, the response from ***** in customer service couldn't have been more expedient or kinder. He made the return process Very easy, and at no cost to me. Sounds like a company who knows how to conduct business properly.

    KURU Footwear

    Date: 12/20/2022

    Thank you for sharing your experience with **** shoes and for letting us know about the excellent customer service you received from *****. It's disappointing to hear that the shoes did not fit properly, but it's great to know that ***** was able to make the return process easy and hassle-free for you. It's important for a company to provide good customer service and it sounds like **** does just that. If you have any further questions or concerns, don't hesitate to reach out to the **** customer service team for assistance. They will be happy to help you with any issues you may have.

  • Paul S

    Date: 12/19/2022

    Paul S

    Date: 12/19/2022

    I had to return my order for a different size. Maquel, the customer service person, did a great job walking me through the return process as there had been an issue with the return label. She did a great job aligning with ****'s policies. Good team!

    KURU Footwear

    Date: 12/20/2022

    It's good to hear that you had a positive experience with **** shoes and that the customer service team was able to assist you with the return process. It's important for a company to have a team of customer service representatives who are knowledgeable and helpful, and it sounds like Maquel is a valuable member of the **** team. If you have any further questions or concerns, don't hesitate to reach out to the **** customer service team for assistance. They will be happy to help you with any issues you may have.

  • Suzanne S

    Date: 12/19/2022

    Suzanne S

    Date: 12/19/2022

    ********* provided great customer service - the shoes are very comfortable and I have several pairs.

    KURU Footwear

    Date: 12/20/2022

    I'm glad to hear that ********* provided you with great customer service and that the shoes are comfortable! It's always a good feeling to find a product that meets our needs and expectations.

  • Giovanna W

    Date: 12/19/2022

    Giovanna W

    Date: 12/19/2022

    On line and phone orders are handled in a very professional way. The operators are very nice and helpful.

    KURU Footwear

    Date: 12/20/2022

    I'm glad to hear that you have had a positive experience with online and phone orders. It's important for customer service representatives to be professional and helpful in order to provide a good experience for customers. Good customer service can make a big difference in customer satisfaction and can help to build customer loyalty.

  • Loih P

    Date: 12/16/2022

    Loih P

    Date: 12/16/2022

    Very good product but somehow i got the wrong size, so i reach out for the customer service and they are so accomodating and even spend more time on answering my question, i hope i got the right size this time and waiting for it to arrive.

    KURU Footwear

    Date: 12/21/2022

    I'm glad to hear that you had a positive experience with the customer service team! It's always frustrating when you receive the wrong size of a product, but it's great that the customer service team was able to help you and answer your questions. I hope that you receive the correct size soon and that you are happy with your purchase. If you have any issues or concerns with the product once it arrives, don't hesitate to reach out to the customer service team again for assistance.

  • Edna G

    Date: 12/16/2022

    Edna G

    Date: 12/16/2022

    Best products for my feet issuse! KURU shoes have what helps my feet better than any other brand of shoes. Retuns are fast if shoe doesn't work out for me. (Thank you *****) My first pair of KURU shoes, Dec 2016. Happy Holiday ******************

    KURU Footwear

    Date: 12/21/2022

    I'm glad to hear that you have had a positive experience with KURU shoes and that they have helped with your foot issues. It's always great when a customer is able to find a product that meets their needs and provides relief from any discomfort or pain they may be experiencing. It's also good to know that the return process is efficient and that ***** was able to assist you. I hope that you continue to have a great experience with KURU shoes and that you are able to find the right ************* for your needs.

  • Tameka P

    Date: 12/16/2022

    Tameka P

    Date: 12/16/2022

    I had a great experience with Kuru customer service. I recently spoke to ******, about my return and exchange for another size and she was very helpful! She had an upbeat spirit and you can tell she loves what she does!

    KURU Footwear

    Date: 12/21/2022

    I'm glad to hear that you had a positive experience with ****'s customer service team, and that ****** was able to assist you with your return and exchange. It's always a pleasure when a customer has a positive experience with customer service, and it sounds like ****** was able to provide you with excellent service. I hope that you are happy with the new size of your shoes and that you continue to have a great experience with Kuru products.

  • Jim P

    Date: 12/14/2022

    Jim P

    Date: 12/14/2022

    I had to return my ********** for a different size. *****, the customer service person, did a great job walking me through the return process with no questions ask. Its nice to know how easy it is to return and exchange these shoes since they can only be bought on line. Love the Kuru shoes as they really take care of my plantar fasciitis.***********************

    KURU Footwear

    Date: 12/21/2022

    I'm glad to hear that you had a positive experience with the Kuru customer service team and that ***** was able to assist you with the return process. It's always a relief when the return process is easy and straightforward, especially when products can only be purchased online. I'm glad to hear that the Kuru shoes are helping you with your plantar fasciitis and that you are happy with your purchase.

  • Robert V

    Date: 12/14/2022

    Robert V

    Date: 12/14/2022

    Great service pleasant gentleman to deal with easy to return merchandise

    KURU Footwear

    Date: 12/21/2022

    It's always a pleasure when a customer has a positive experience with customer service, and it sounds like the gentleman you dealt with was pleasant and made the process smooth.

KURU Footwear is NOT a BBB Accredited Business.

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