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Business Profile

Retail Shoes

KURU Footwear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Reviews

Customer Review Ratings

4.76

Average of 578 Customer Reviews

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Review Details

  • Marry B

    Date: 11/08/2022

    Marry B

    Date: 11/08/2022

    Great shoes but not for my feet. I returned it and I was issued a full refund. Great customer service too!

    KURU Footwear

    Date: 11/30/2022

    Sorry to hear that our shoes didn't work for you. We may not have hit a **** but at least we did with our customer experience.

  • Lillian S

    Date: 11/07/2022

    **** was so helpful! I got my problem resolved so easily & im so happy!!

  • Kathy C.

    Date: 11/04/2022

    Kathy C.

    Date: 11/04/2022

    I have been trying to find out about an order and nobody responds. Several emails, texts and the phone number is not in service. $195 later and I feel like this place is a scam!!!!!!! I wouldnt even leave a star. Is it even a business??

    KURU Footwear

    Date: 11/07/2022

    We apologize for your experience with KURU Footwear. This is not normal nor how we like to provide service. We implemented new technology and unfortunately got behind on our emails. NO EXCUSE and we are sorry for your experience. I will have someone reach out to you as soon as possible. In the meantime if you do wish to text us at ************ that is the quickest way to reach us, but rest assured someone will reach out shortly.

  • Donna D

    Date: 10/31/2022

    **** is an EXCELLENT customer service rep for Kuru!She resolved the issue expediently!!

  • Barb H

    Date: 10/26/2022

    Brae is one of the most helpful service reps that I have experienced. She is understanding and made me feel like a valued customer

  • Stephen M

    Date: 10/18/2022

    Stephen M

    Date: 10/18/2022

    I am very impressed by their customer service. **** took care of the problem . she handled the problem and did not me wait as the call was forwarded to other people up the chain of command.This company should be a model for others to emulate.

    KURU Footwear

    Date: 10/21/2022

    Yes! We are striving for 100% customer anticipatory service. We appreciate your feedback and hope you are enjoying your shoes.

  • Kathy R

    Date: 10/17/2022

    Kathy R

    Date: 10/17/2022

    I bought Atom I had to return for a smaller size, got my exchange shoes right away. Unfortunately these shoes were not helping me just making matters worse so I had to return them for a refund 1 1/2 weeks later I'm still waiting for my refund!!!

    KURU Footwear

    Date: 10/21/2022

    We apologize for your experience with **** and will do everything we can to get to you as soon as possible to resolve your concern. Texting with us is much faster if you have not had your issue addressed. ************.

  • Angela T

    Date: 10/07/2022

    Angela T

    Date: 10/07/2022

    Best customer service ever! **** was very knowledgeable and helpful

    KURU Footwear

    Date: 10/21/2022

    **** wears an "S" on her chest because she truly is a super GURU! Thank you for your feedback.

  • Peter W

    Date: 10/06/2022

    Peter W

    Date: 10/06/2022

    Kuru is how all businesses should be run. And **** is the kind of employee all businesses should hire.

    KURU Footwear

    Date: 10/21/2022

    WE love hearing from our customers and are absolutely footloose about providing excellent customer experiences. Thank you for your 5 star review.

  • Joanie D

    Date: 10/05/2022

    So pleasant to speak with. Did not rush me since I had to look further for. my information. Also advised me I had my reward cash to use, which I did.Not everyone receives this customer service that I will say should be expected when placing phone orders.Thank you. ******

KURU Footwear is NOT a BBB Accredited Business.

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