Complaints

This profile includes complaints for Clicklease, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clicklease, LLC

  1182 W 2400 S Ste A W Valley City, UT 84119-8510

  
• 

  Clicklease, LLC

  1182 W 2400 S West Valley City Salt Lake Cty, UT 84119

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* *******. I purchased a trailer through MVA Food Trailers in Dallas, Texas, and financed it through ClickLease. I picked up the trailer in early May 2025, and as of today, July 16th, I have not received my permanent license plates or registration.
  
  My temporary tags expired on July 11th, and I am now being forced to operate my trailer without valid registration or license plates, which puts me at risk of fines, legal trouble, and potential impoundment.
  
  I have made multiple phone calls and sent several emails, yet I’ve received no meaningful response or resolution. I have been told to be patient and wait for documents from the New Jersey DMV, but this delay is completely unacceptable. Two full months is more than enough time to process and deliver registration and plates.

  

  Business Response

  Date: 07/17/2025

  Thank you for letting us know of your concerns with your
  commercial equipment lease. We reached out to you on July 16, 2025, advising
  that your tag agency has received all required information and will be mailing the
  license plates. If you have any additional questions please give us a call
  Monday through Friday 10:00am to 7:00pm Eastern at (**** ********* 

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our business financed with Clicklease back in February 2024. The business has expanded and we needed the trailer So everything was going fine until later in 2024. Business slowed down tremendously. We contacted them and set up arrangements. Well as it goes we still ran into a hold because business still didn't pick up.. We did go and try to pay what we could and Edward (a rep) told us that wasn't a good idea. So we continued to try and resolve the issue. Even tried to change the due date that would help us. The last payment was made on April 29th. So the next payment someone was suppose to call us to set up another arrangement. We didn't hear from not one person. So it's now July and I wanted to know why no payments have been taken out. They said they closed the account and want their property back. Well , we never received information on this and the last time I talked to anyone was in April. I talk to someone today and they was rude and tried to tell me my payment was 1 thing when we been paying another. I want to resolve this issue because we want to keep this business but at the same time it is hardship and we can't control that.. Now they are saying we either pay 27,000 when the trailer only cost 19 and we made payment every month when we could at 956. They saying monthly payments was 891. I'm so confused with all this and I'm not understanding. I truly do want to keep this but need to always talk to the same person and not 5 different people each time.

  

  Business Response

  Date: 07/17/2025

  Thank you for letting us know of your concerns with your commercial
  equipment lease. We reached out to you on July 11, 2025, via phone and text. Additionally,
  we followed up with an email and a voicemail on July 16, 2025.  We’re here to help and would appreciate the
  opportunity to address any concerns you may have. Please respond to our
  previous correspondence or contact one of our agents directly Monday through
  Friday 9:00am to 6:00pm Central at ***** *********  

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a trailer for $9,686 from **** ******* ***********. They told me I could rent to own through Clicklease. I was approved for $15,000. In which trailer was $9,686.
  I thought I would ONLY have to pay that amount and some finance charges but of course I thought my payments of $ 482.16 a month was going towards paying RENT TO OWN. Now I find out that money that I have paid already. BUYER BEWARE ! This is NOT A RENT TO OWN ! They want me to pay over $20,000 for a $9,686.00 I offered to pay them $8,000 to close the account. One person said yes then another one said no. They have called and called and called soooo many times from different phone numbers.

  

  Business Response

  Date: 07/17/2025

  Thank you for letting us know of your concerns with your
  commercial equipment lease. We reached out to you on July 16, 2025, to discuss
  your questions and sent a follow up email outlining the next steps of the
  resolution process. As discussed, we look forward to further assisting you on
  July 17, 2025. Our office and agents are available to speak with you Monday
  through Friday 9:00am to 6:00pm Central at (**** ********* 

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not letting you pay same as cash for 90 days

  

  Business Response

  Date: 06/27/2025

  Thank you for letting us know of your concerns with your
  commercial equipment lease. Per the contract you have an EPO that is explained
  in section 4 of your lease agreement, titled Early Purchase Option. This means
  that you may pay the funded amount plus applicable taxes from day one up to 150
  days from the funded date. We have spoken to you several times via phone to
  explain how your early purchase option works. Your EPO is still available until
  September 23, 2025. If you need additional clarification, you may contact an
  agent anytime Monday through Friday from 9:00 am to 6:00pm Central at ***** *********  

  Customer Answer

  Date: 06/27/2025

  
  
  Complaint: 23513506
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Customer Answer

  Date: 06/27/2025

  I have called click lease to pay half of my bill which is 3500 they told me I can't make early payment or half down before your 90 day or 150 day early payoffs 

  

  Business Response

  Date: 07/08/2025

  The EPO is preferred in a lump sum to avoid interruption of your lease schedule. If you have any additional questions give an agent a call at anytime Monday through Friday  9;00a to 6:00pm MST at ***** ********* 

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 2 times in one month and now my account is negative a very large amount. When I called there was 0 help for me. They just said stated my only option was to wait it out with 0 money for over 2 weeks or more possibly now. My bank has clearly stated these charges has been posted and now they do not care that I am now without money and clicklease does not care if I have money for food etc. They could not explain why they decided to do this at all.

  

  Business Response

  Date: 06/19/2025

  Thank you for letting us know of your concerns with your commercial equipment lease. We reached out to you via phone on June 17, 2025,to address your concerns. We apologize for the error and have taken steps to resolve the situation. Thank you for your diligence.  If you need any further assistance, give us a call anytime Monday through Friday at ************** Central.

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:06/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was not giving any info on loan never received paperwork for payoff or early payoff or how much I was going to pay Never said I had to pay it off in five more or it will be more money.

  

  Business Response

  Date: 06/19/2025

  Thank you for letting us know of your concerns with your
  commercial equipment lease. We reached out to you via phone on June 17, 2025,
  to address your questions and concerns. As a courtesy we’ve extended your EPO
  date. Per our conversation you will follow through on your end June 20, 2025.
  If you need any further assistance, you may contact us Monday through Friday at
  (801) 994-6849 Eastern. 

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clicklease took an unauthorized payment after my payoff was completed. That was not authorized and I have incurred several bank fees now over it plus lost income due to not having the extra to pay my suppliers so I could not pick up my parts to complete the jobs. I have contacted clicklease several times and they still have not refunded my payment they took illegally and its been a month now, they are holding my payment that they took after payoff was completed.

  

  Business Response

  Date: 06/09/2025

  Thank you for letting us know of your concerns with your commercial equipment lease. You called in on June 6, 2025, and were advised that a refund had been processed on May 20, 2025. Our advice was to check with your bank. We have not heard back from you and are assuming that the concerns have been addressed. If you need any further assistance, please give an agent a call at ************** M-F 10:00 am to 7:00 pm Eastern.  

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23414652
  
  I am rejecting this response because: this is inaccurate, I did call June 6th and your representative said refund was May 30th, I have contacted my bank and they had or received no such refund and we are well passed the 10 business day window. Ive incurred many fees now from my bank and other places that payments have been rejected. Youre clearly playing around with my money from the fraudulent taking of it from my bank account. Ive been trying to avoid escalating this any further but it looks like its headed down that road at this point. You cause me credit damage now as well as much extra financial strain and fees. 
  
  Sincerely,
  
  Will ***

  

  Business Response

  Date: 06/13/2025

  Thank you for your response. After further review there was a bank error in the refund transaction. We have rectified the error and requested for the refund to go out immediately. If you need any additional assistance,please give an agent a call at ************** M-F 10:00am to 7:00pm Eastern.

• Initial Complaint

  Date:06/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let me start off by said CLICK LEASE is the biggest Ponzi scheme/scam of purchases of consumer goods and contract mis representation in US American history. Let get real folks! You have over 144 complaints just on BBB only other sights, customers service with Click Lease and Wow trailers in GA. YOU PEOPLE ARE NOT DOONG CRAP TO RESOLVE ANYTHING AND WE SMALL BUSINESS OWNERS ARE GETTING RIPPED NEW ASSHOLES LEFT AND RIGHT BY COMPANY A COMPANY THAT WANT NOTHING MORE THAN TO OVER INFLATE FINANCE CHARGING AND TERMS, WILL NOT SETTLE A PAY OFF TO RID THE SITUATION AND GOUGING US BUYER WHO ONLY WANTES TO BUY EQUIPMENT TO BETTER OUR BUSINESS. I VOW THIS DAY FORWARD UNTIL CLICK LEASE VOIDS MY CONTRACT I WILL DO EVERYTHING IN MY POWER TO EXPOSE AND SHUT DOWN CLICK LEASE AND WOW TRAILERS

  

  Business Response

  Date: 06/09/2025

  Thank you for letting us know of your concerns with your
  commercial equipment lease. We reached out to you on June 5, 2025, to discuss
  your concerns. A follow-up email which outlined the next steps was provided to
  you on June 9, 2025. We look forward to assisting you with the resolution
  process next week,  If you need to
  further discuss your individual situation you’ve been provided with a manager’s
  contact information and may reach out anytime Monday through Friday 10:00 am to
  7:00 pm Eastern time or our centers number at ***** ********. 

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ***** Did authorize a release of the 2023 rock solid cargo trailer to one ****** ***** **** who claimed he was a business partner of Fab One Enterprises the lease holder of the cargo trailer. **** ***** or any empoloyee of Clicklease did not verify the information. Even after sending detailed information to **** ***** he proceed to supposebly sell this cargo trailer for 4000 to one fradulent indivual named ****** ***** ****. Even after i spoke to **** ***** letting him know there was goods in the trailer that belong to Fab One enterprises. Inside the trailer was 11,500 worth of goods.

  

  Business Response

  Date: 05/23/2025

  Thank you for your inquiry. We attempted to resolve this
  matter with you directly, since we were unsuccessful in our attempt to resolve
  the issue, we executed our rights under the Equipment Lease Agreement your
  business executed. If you have any questions, please give us a call at (**** *******1 Monday through Friday 10:00am to 7:00pm Eastern.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just a very dishonest company over all. When buying my trailer I had all but about 1000 dollars so I financed the last 1000. Was told I could pay it off as fast as I wanted. Found out each payment even large ones intended towards the principal are held in reserve and divided out so they maximize their financing. They show payments til 2027 and I should have a balance of no more then 800 dollars. Registered the trailer in the wrong state so I have to pay registration twice and just overall has been horrible to deal with. Good luck getting a live person

  

  Business Response

  Date: 05/28/2025

  Thank you for letting us know of your concerns with your
  commercial equipment lease. We reached out to you via phone and were unable to
  connect. As a follow-up, we also sent you an email on May 27, 2025, which
  included a copy of your lease agreement along with your original invoice for
  your reference. If you need questions or need further clarification, you may
  give an agent a call anytime Monday through Friday 9:00am to 6:00pm Central at ***** *********