We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Sportswear

Sportsman's Warehouse, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Complaints

This profile includes complaints for Sportsman's Warehouse, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sportsman's Warehouse, Inc. has 56 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 154 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a box of bullets (not a hazardous material) on May 5, 2023 and the item was scheduled for delivery by May 10, 2023. I received an email this morning May 8 that stated that the item was being shipped to one of their stores which is 40 miles away. I telephoned customer service and was told that "there's nothing we can do, a refund will be sent to our cust service department they have 5 business days to review the request and the refund takes up to 17 business days". I asked for a supervisor and this request was denied. The business should issue a refund IMMEDIATELY

    • Initial Complaint

      Date:04/23/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I planned to purchase an item from Sportsman Warehouse (SW). Unfortunately, the only available gun I found was in a store 90 miles away. So I called the store on Friday, 04/21/2023, to verify that the handgun was in stock and that I had all the necessary paperwork and they confirmed that a temporary driver's license issued by the State of AZ MVD was acceptable. I called back on the morning of 04/22/2023 and verified that the pistol was in and that a temporary AZ DL was sufficient. On arrival, I stopped by the gun counter to inform them I had come, verified the pistol was available, showed the employee my DL, and told them I would also like to trade in a current gun. We agreed to a lunch break, and I returned to the store shortly after eating.
      At this point, I began to deal with Scott ****** P*******, AZ 86301. Although others were helping Mr. ******, he was not very helpful. He was reluctant to value my trade-in and complained about the process. In addition, he would not allow me to get the credit discount until I asked a more senior manager, and yes, I was entitled to the discount. In the end, the following is the deal (contract) to which we agreed: SW 5.7 $649.99 + Trade-in $-325.00, Ammo - $99.98, Credit Discount $-50.00 = 374.96
      Mr. ******, after our agreement, goes to the back office for a while, and when he returns, he tells me that Sportsmans Warehouse does accept temporary DLs but not the kind I have. So I asked him what others were there, then those issued directly by the AZ State DMV (not a third party). He had no explanation but to show me an example of an AZ DL printed on paper. I am currently contemplating if this needs to be reported to the ATF.
      Later I obtained the same thing Mr. ****** used as an example0, which I forwarded to Mr. ******, asking him if this were acceptable and if yes, I would drive up again on 04/23/2023. He agreed and stated that the document was good. Approximately an hour later, he emailed me again, asking now for the actual DL.

    • Initial Complaint

      Date:04/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online on 3/23 for an item (order # **********). On 3/29, I was informed it was available in store for pickup. On 3/30, I went to the store to view the item and did. It care for the quality. I called the main number to cancel and requested a refund. I was told it would be 5-7 business days for the reverse to show up on my credit card. I have called twice since and sent 4 emails and am continuously told it’s “in process”. It has now been over 3 weeks and I have still not been refunded. I just want my full refund of 579.14 immediately.

      Payment Details:
      Card Ending in **************** Amount: $579.14

    • Initial Complaint

      Date:04/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      INFORMATION ONLY - On 3/23/23 I placed online order #********** (item150722) for $2229.36 (TT-15 shotgun) with a price guarantee -$113.08. On 3/28/23 I discovered I had mistakenly placed the wrong order. I then went to the local store and asked if I could cancel and place the correct order. I was told ABSOLUTELY; I'll go into the back room and take care of it. When the clerk returned I was assured the order had been cancelled. He stated it hasn't even been processed yet. The clerk then processed order #********** (item 1507421 - different model of TT-15) for $1718.24 I subsequently discovered I had been billed for both items and had only been credited the $113.08 price match. I should receive a refund of $2116.28 as they already refunded $113.08. I was told it would take 7/10 days to correct. After 10 days and at least 6/7 contacts with Customer Service, it was not corrected. On 4/7/23 I filed a disputed claim with my credit card company. I do owe $1718.24 for the proper purchase. No supporting documents required. They have all the information.

    • Initial Complaint

      Date:04/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Requesting refund & explanation why this took so long to address.

    • Initial Complaint

      Date:03/28/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Odin Work Atlas 5.56 Compensator-Silver/Black. It was originally supposably, coming from my hometown in Chattanooga. I tried to call them directly. Each time I called there was a 1 hour hold time, finally after be hung up on twice, I finally got ahold of Tiffany at “Sportsmans Warehouse” who was extremely rude and had no empathy. She offered me -0- option’s, and treated me like a lier. When I asked to speak to her supervisor she told me his name was GATOR and is not available to speak to me.

    • Initial Complaint

      Date:03/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 3/18/2023
      Order # **********
      Paid amount: $280.74
      The business provided a 10% promo code but never took the discount out of the order total.

      I received an email with a promo code for 10% off of the order spending more than $100.00. The disclaimer of the promo code reads as "*Coupon is single use only and 10% off (up to $100) on purchases of $100 or more. Excludes gift cards, guns, and ammunition. Offers cannot be combined."

      Items I purchased are items that are not gift cards, guns, or ammunition. A Promo code was applied to the order, but the discount was never taken out. I called and spoke with a supervisor who claims his name is Zach. He says there is nothing they can do other than cancel the order. The excluded items were clearly fined printed and they didn't want to honor what they sent in writing. This is totally misleading and treating customers wrong!!

      I want the vendor to refund the difference of $28.07 for the resolution.

    • Initial Complaint

      Date:03/12/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item online for in-store pickup, placed on Feb 22, 2023 (order number **********). I came to pick up the item in store on Mar 1, 2023, I got talked into putting part of the order on a credit card, and one item was billed to a credit card. The original payment for the item in order ********** was never refunded. I have sent multiple email chains and phone calls to this company. Once the conversation gets to the point where I prove their mistake, they refuse to respond. In the documents attached, you can see the item number is the same between the online order and the in-store purchase.

    • Initial Complaint

      Date:03/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting in December of 2022 I received multiple advertisement emails about purchasing a 6 pack of Ten Point Non-Lighted Pro Elite 400 Carbon Crossbow bolts for $44.99. However when you click on the email the webpage you are taken to clearly states 6 pack in both the header and the product description. When you try and add said product to your cart. You are asked to select a color and your choice is yellow for $44.99 or black for $79.99. When you select yellow for $44.99, the title for the product changes slightly. It changes to enough to state 3 pack. However the product description does not change, it clearly states 6 pack. I contracted Sportman's Warehouse near the end of January and after some back forth they told me that this was correct because their advertisement stated "from $44.99". At this point all I was asking them to do was to modify how the product was advertised to prevent confusion. As of 3/5/2023 they have chosen to ignore this request. I have attached my last email response to Sportsmans Warehouse. They have not responded nor modified the product to prevent confusion.

    • Initial Complaint

      Date:02/23/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not received the 5x Explorewards points that Sportsman’s says that I will
      receive for store purchases using the Explorewards card. Minor matter in some ways but I did
      purchase based on the 5x rewards and I followed the requirements to receive them. CS agents
      have given me assurances that the rewards will be posted and
      then the dates come and pass with nothing posted.
      I just want to be treated fairly by Sportsman’s in providing the benefit it promised. That does not
      occur when I am given dates that are continually missed, then extended. I obtained the Explorewards card after Sportsman’s employees said it was a great deal that I should take advantage of.
      The missing points are for purchases on June 30 and August 24, 2022. 1. Credit my account with the missing 4,800 points. I have broken out above the missing points by date. 2. Update my Explorewards account so that going forward I am credited with the 5x rewards points when I have satisfied the points requirements

    Sportsman's Warehouse, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.