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Business Profile

Retail Sportswear

Sportsman's Warehouse, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Complaints

This profile includes complaints for Sportsman's Warehouse, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sportsman's Warehouse, Inc. has 56 locations, listed below.

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    Customer Complaints Summary

    • 154 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/05/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went through a full purchase of a P365XL @ Sportsman Warehouse in Portland . I have a valid CA driver's license and a valid Oregon car registration card (I own a home and live in Portland) . This legally is enough to purchase a gun in Oregon until I get my OR ID. (I bought 2 guns already using this method via FFL) My background check was cleared by ATF and I was informed to come get the gun......

      After going through the whole process when I bought the gun(hours) 3/27/24 and today(hours), 4/2/24 fingerprints, ect.....The manager lady comes over and says u cant buy a gun here with a CA license.....THE PAPER WORK I SUBMITTED TO OREGON ATF FOR BACKGROUND CHECK WAS CLEARED. She said don't argue with me or I'll have you physically THROWN from the store.

      I said Ok if i can't purchase the gun then give me a refund.....She refunded me 10.00 and I left as she was a nasty troll.....I just got home......Where is the refund for the P365XL?

      As of today I have not received my refund for 629.00. I have emailed [email protected] 4/2/24 and filled a claim with BOFA to deny purchase.

      They need to refund my money and maybe I should file a complaint since I was physically threatend by manager lady. Please get my money back from these bad actors.

    • Initial Complaint

      Date:03/30/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sportsman's Warehouse admittedly is not following Colorado law and holding firearms for longer than necessary. They will take the money but then hold a firearm for 96 hours, instead of the 72 required by Colorado law. This is illegal seizure of property! The manager on duty at the firearm table between 3:52pm and 4:07pm made this a miserable experience by his complete rude behavior. All asoociates before him were great! I need the cameras reviewed so that this alleged "manager" can be coached on what customer service is. After speaking with associates who said it was store policy to hold firearms for 96 hours, I asked for a manager. The jerk who was acting as manager didn't even introduce himself, he just looked at me and said "Hi, no!" I asked "No, what?". "No you don't get your firearm" was his reply
      Is this how Sportsman's Warehouse trains their managers to behave? This was entirely unprofessional and a piss poor experience and it needs addressed.

    • Initial Complaint

      Date:03/20/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order # ********** 3 box of 454 Casull ammunition magtech item number 1815596 total value $146.97 At time of purchase shows in stock date of purchase March 15 2024. My order was labeled "delay" then out of stock. Now shows Canceled. I paid this with a sportsmans warehouse gift card. I would like a refund. This company has poor customer service does not help their customers.

    • Initial Complaint

      Date:02/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a product and was given a shipping label for a gift for my son-in-law for Christmas. He is a new father and didn’t send it back within their timeframe and now we are stuck with a product that we can’t use. I have been pleased with their customer service before, but now I am, very disgusted that they wouldn’t work with us. The customer service person was good, but she was not able to talk her supervisor into getting him to give us our refund. The product is usable and resalable and they would not budge. I would not buy from this company again, and suggest that no one else does. They also took their time when we were trying to get the shipping label and we had to call them because they did not answer the email to begin with, so it’s their fault also and they would not work with us. It’s only been two days past the Deadline.

    • Initial Complaint

      Date:01/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted something (a trigger) from this store when it went on sale. I missed the initial drop online, but my "local" store had them in stock. The local store was almost 2 hours away. I left early in the morning and got there about 10 minutes after they opened. A scalper came in and purchased a 37 triggers and 42 charging handles they have in stock. Why they would allow this is insane. The clerk was apologetic, but it was still a 4.5 hour wasted trip.


      So, after that, I spent a week refreshing that online page. They FINALLY came back in stock! I ordered two of them. They took the money out of my account. About a week later I realized I never had any further communication from them. No tracking or anything. I called them and got a terribly rude person. They said the order was canceled and I would get my money back. I was pissed to say the least. I signed up for their stupid marketing for 15% off, burned all my points, and got none of that back.


      After two weeks the charge never fell off. So I went to call back, and while getting the number I saw the item I purchased. It was BACK IN STOCK, but at full price. I gleefully called them thinking the only reason it was canceled because of a terrible inventory management system. That wasn't the case. The person on the phone told me they would NOT honor my purchase, and I would get my money back. This has now been OVER 3 weeks since my purchase.


      I called my CC provider and put in a dispute. I got the money back in a few days and wrote this place off forever.

    • Initial Complaint

      Date:01/22/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an item online on 01/13/2024. Paid for said item with a debit card. The transaction/ exchange of consideration was complete. Item was going to be delivered to store location for pick up on 01/29/3024 as stated via order confirmation at:

      Sportsman’s Warehouse
      ***** **** ****** ***** Jacksonville, FL 32218

      After waiting a few days past the pick up date I contact customer service via email from their website on the whereabouts of my order. I hear nothing back. I send an additional email stating I would like my money returned/refunded. Again, no response.
      I would like to have my money returned so I can purchase the item from a reputable business.

    • Initial Complaint

      Date:01/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had to deal with this company and I will never deal with this company again they discriminated against me in the Columbia South Carolina store a female employee which the Columbia location said they were going to try to find out who that was discriminated against me because of my disability she thought it was funny because I had Parkinson's then I had to deal with this company with something that we had on their website did they didn't have in stock and they had the can switch but they had my money on hold with PayPal for over 20 days and then an item I ordered buffer tubes came from four different locations and one out of the four came in no bag No Label so I have no idea what even it was these people hanging the phone up on customers because they're yelling at them and then they tried this lie about it I will never do business with this company again they shouldn't even be open for discriminating against people with disabilities

    • Initial Complaint

      Date:01/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On, 11/27/2023, I purchased a safe online from Sportsman's Warehouse (order number: **********). I picked up the order on December 4th from Sportsman's Warehouse |Spokane Valley WA ***** * ******* ***, Spokane Valley, WA 99216-1832. On 12/15/2023, I received an email that the price of the safe had gone on sale for $100 off. On 12/21/2023, I contacted customer support requesting a price adjustment. She pulled up my order, confirmed that I picked up the safe and she'd be happy to get this adjusted for the sale price. She asked to place me on a brief hold to get supervisor approval. After several minutes, she returned and said she would not be able to get approval. I requested to speak to the supervisor, and she stated they were all busy helping another customer, but they would take my information and someone would get back to me within 24 hours. I never received a phone call. So I called back on 12/23/2023 and requested to speak to the supervisor. I was transferred to a supervisor and the experience was very unpleasant. The supervisor stated they only give price adjustments up to 7 days after the purchase date. So I requested to return the item to repurchase at the lower price and she said I was past their return window of 30 days (which is incorrect because I purchased it on 11/27/2023 and we were speaking on 12/23/20230). This goes against their company return policy as safes are not excluded from the policy. Also, it is false advertisement when they send an email advertisement for $100 off and refuse to execute a price adjustment and falsify their return policy. I would like to request the company honor the sale price and refund me the $100 as I was denied the option to return the item although I was within the 30 day return window.

    • Initial Complaint

      Date:01/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i ordered a rifle on dec 20th 2023 and was told i could pick it up on dec 21 st in wausau. i drove there, over 2 hours away,on the 21st and was told it wasnt in stock and hadnt been for quite some time. i have called and emailed numerous time to find out where the rifle is. i was told it would be shipped to my dealer over 10 days ago. it still hasnt been. i contacted them january 10th and was told it had been picked up at the wausau store. it wasnt as it was going to be shipped to poratge gun shop. i contacted them again today january 11th and was told to contact the firearms manager at the wausau store. i have tried 4 times as of 1:30 pm today and keep getting cut off on the phone line. they continue to try to pass the buck onto someone else, anyone else i guess. not a very professional way to handle a firearm sale as far as i am concerned and will be reporting this to the bureau of alcohol tobacco and firearms (batf) as it involves firearms sales and possible scam using my credit card. i did contact the credit card company involved and they said that they have received numerous complaints about sportsmans warehouse and they were considering canceling their ability to use their card.

    • Initial Complaint

      Date:01/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have overcharged my credit card for the 3 items that they have already shipped. They did not charge me what the total amount is in the receipt but they did 3 separate transactions without to apply the promotional discount (10% off). They calculated the sales tax on the original price without to deduct the 10% off (promotional coupon).
      Also they never shipped the handgun, that I ordered on Dec 14th, to my FFL and they refused to cancel and the order and make a full refund.

    Sportsman's Warehouse, Inc. is NOT a BBB Accredited Business.

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