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Business Profile

Retail Sportswear

Sportsman's Warehouse, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Complaints

This profile includes complaints for Sportsman's Warehouse, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sportsman's Warehouse, Inc. has 56 locations, listed below.

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    Customer Complaints Summary

    • 154 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/29/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Walther PDP in OD Green with the Ameriglo Haven for $653.99 on December 22nd. Sportsman’s warehouse took the money from my bank account and refused to answer the phone after I received and email saying they automatically CANCELLED my order the next day without informing prior to remedy the issue. I’ve contacted them 3 times. They refused every single time to give me the information to their “verification team”. I gave them a written notification as well, I am not able to purchase this item still and need a response immediately. This is the most unprofessional company and shadiest one I’ve ever dealt with. I need contact from their Verification team or above only.

    • Initial Complaint

      Date:12/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchase a rifle online for a Christmas present. It said it would be here on the 21st at our chosen store. When we called to see if it was in on the 21st (figured it could be delayed with the holidays) they couldn’t find the order at all. Someone was supposed to get back to us but never did. We had no gun and pending purchase on our cc. We called today and the First Lady was rude, said it was cancelled and that eventually our money would be back off pending. When I tried to say anything she interrupted me and then said well I have other people to deal with and hung up (after waiting an hour to talk to them). I talked to another gentleman to express my concerns about the lack of communication and how we were treated I was met with I’m very sorry and nothing they could do. I tried to explain that I felt that how we were treated was wrong and the customer service was bad when he hung up on me.

    • Initial Complaint

      Date:12/24/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order with them for a product that was listed as in stock at store available for pickup. Went the next day to pick up and they said it was coming in from a different store. 2 days later and it’s still not there and the tracking information says not available. Do not do business with this store they are the worst company I have ever dealt with and they lie to get you in the store. I would never buy anything from this company again. All the complaints are similar to mine check for yourself

    • Initial Complaint

      Date:12/20/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an ad for Sportsman Warehouse showing boxes of 410 shotgun shells 3 inch, 7.5 shot size and this was on 12/19/2023. On 12/20/2023 we went to Sportsman Warehouse to buy some. We got there and looked and looked for them with no luck. Asked an employee where they were. He found 1 box but they were the wrong size. I asked to see the store manager and he looked on a chart and said they would have a shipment this Thursday at 8:00 AM. I asked if they would hold some for me as I had to drive 25 miles to get there. He told me they couldn't do that. At this time the manager arrived and I explained the problem to him. First he said we don't have a truck coming in on Thursday. I took him down to the guy that told me that they would get some in Thursday. This guy then said he was talking about the manager. Why would he say that now as the manager was there ? The manager said he saw 5 boxes of shells on the shelf yesterday morning. I don't believe he would take inventory of 5 boxes of shells and remember it. I told him I received the ad on a site that has many ads from the stores in this area called flipp and that I received an ad from Sportsman Warehouse when one subscribes for sales and specials. Manager says he didn't know about any fliers or sales they were running. All I was told there were lies. Why would they put an item on sale when they only had 5 boxes of 410 shells in the store which I don't think they had to start with. They put this item on sale that they didn't have to sell in the first place. Not the manager but the employee thought this was funny as he was laughing. I asked the employ if he thought it was funny. The manager told me not to yell at the employee but said nothing to the employee who was escalating the problem. To advertise a product that one don't have just to draw people in the store is false advertising and is not right and illegal.

    • Initial Complaint

      Date:12/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Black Friday, November 24, I purchased a firearm. While checking out I applied for the store credit card and proceeded to check out with new credit card. Employee and I tried paying with new credit card several times but kept getting a declined. After a couple times of declined with new store credit card the employee told me to use debit card and as soon new credit card comes in mail I can come into store and refund the amount on debit and charge it to credit card to earn the points. Well when the new credit card came in I went online to activate it and already had an amount on it. One of the “declined” transactions went through and charged credit card. Not only that but the debit card charge had already posted as well. So I got double charged for a firearm where the serial number is on both transactions. I contacted sportsman’s warehouse customer service over a week ago and have heard nothing back from them. They are dragging their feet on trying to right their wrong. It should be very simple considering they can see both transactions connected to my email but don’t seem interested in getting me my money back in a timely manner around the holidays.

    • Initial Complaint

      Date:12/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Bushmell binoculars online from this company for a Christmas gift. I received the binoculars with janky tape, 2 return stickers (one sticker scratched off), all accessories and no binoculars.

      The company is not resolving my issue except to “investigate” the issue.

    • Initial Complaint

      Date:12/07/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company promised a $50 coupon when placing an order of $200. I placed an order for $426, and not coupon. I ask for a refund of $50 from the order.

    • Initial Complaint

      Date:12/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a rifle from Sportsman Warehouse (subsidiary of GreatOutdoorsports- bass pro, cabelas, etc) on Oct 6th, 2023. Opened rifle package on 11/14/2023 and noticed rifle was not in factory plastic wrap, information packet was pre-opened and painters tape was on box. Started to clean rifle and noticed it was dirty from “use” black carbon build up on during pin. Cleaned rifle and took to range. Rifle MDT Axis II misfired 3/9 times. They sold me an obvious “customer return” rifle and advised that I must pay for it to be examined with the MFG. they charged my full price for a returned used rifle and refused to replace it.

    • Initial Complaint

      Date:12/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was trying to place an order & couldn't get their fraud system to accept my card, so I deleted the order without submitting it, but their system charged me $83.05 anyway. I spoke with a CSR 15 minutes after I discovered it charged my card to ask her to return it & she said she couldn't & it would fall off within 3-5 days.

      Its been 10 days & charge is still there, stealing my money. If you call to talk to someone they leave you one hold for hours & say they don't see an order!! If you email them, they say they'll respond within 3-5 days! They are really gouging customers!! Please help!!

    • Initial Complaint

      Date:12/06/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband ordered a pair of boots during the Black Friday sales. About $100 off the regular price. Not only were we sent the wrong size, the boots still had the security tag on them. We went into the nearest store for help but were told we had to call customer service. I called customer service to get them to send the correct size. They said all we could do was return the wrong ones and that we would have to reorder, but at the current price which is $100 more than the sale price, then call back and see if the billing department would adjust the price. This was their mistake and they are unwilling to just let us return the wrong sized boots and them just send us the correct size.

    Sportsman's Warehouse, Inc. is NOT a BBB Accredited Business.

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