Business Profile

Electrical Contractors

Michael & Son Services Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Contractors.

Complaints

This profile includes complaints for Michael & Son Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

132 total complaints in the last 3 years.
55 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my gold membership with Michael & Son Services and received confirmation that my membership was canceled on December 26, 2023, and a refund of $259.36, would be processed in 5-7 business days. Ten business days later, I sent an email inquiry about the refund and received a response stating a follow-up would be made and I would be contacted. Twelve business days later, I have not received any information or a refund check. Counting calendar days, it has been 18 calendar days which is over one-half of a month.
Business Response
Date: 01/16/2024
Hello,
The ********** was refunded. Please check your account. You will receive a prorated refunded.
Thank you
Customer Answer
Date: 01/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Michael & Son Heating & Cooling advertised about HVAC tune out for $59 on their website. I called and made an appointment for November 30th 2023, after confirming several times that I wouldn't be charged more than $59. On the appointment day, the technician arrived late (after 6pm), he agreed that because it was dark, he couldn't work on our HVAC unit on the rooftop. We immediately called the company together to reschedule, after explaining the situation. The following week on December 7th the technician performed his work but said the amount was $129, not $59, because the unit was on the rooftop. I told him the company knew this from the start and he said yes "they make the mistake when setting appointments sometimes". Given all the information that was exchanged, I found this completely unacceptable. I paid the amount but called the company to complain. I was told a manager would get back to me within a day. Within the next week or so, I called two more times and each time got the same answer. No one ever called. It is false advertising on the part of Michael & Son, if not outright fraud, given my explicit questions about the charges before the job was done.
Business Response
Date: 01/15/2024
Hello
We are sorry for your concern. If we did not advise you of the charge for the roof top inspection we will be happy to use the standard inspection charge of $59.00
Thank you
Initial Complaint
Date:12/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an annual maintenance plan with Michael & Son heating and cooling. Yet each time they came out there was something wrong and there was always a problem with some part of the a/c or heat pump unit. Each time was getting more and more costly on a now three year old unit. The last thing was that the compressor ($1100)was bad and not working it would need to be replaced. So, I was at my ends because they had stated the main board ($600) would need to be replaced on visit prior to this last visit. The technician told me that the board was fine and in great working order. So, I call another company out to see what they would find. Only to find that the system had been programmed for a furnace instead of the heat pump I have at home. The reason for it not working properly. Everything else was working inside and outside once he pre-programmed the board for a heat pump. I was appalled to find that a technician would go to such links to aquire money and unnecessary services. I don't know what to do because of all the undo stress they have caused me and I don't know how many other people they may be defrauding customers with these same practices. It is down right fraud and misleading.
Business Response
Date: 01/03/2024
I have emailed the dispute email at BBB directly, This link is not accepting my response
Business Response
Date: 01/03/2024
I have emailed the dispute email at BBB directly, This link is not accepting my response
Business Response
Date: 01/03/2024

---------- Forwarded message ---------
From: ************************* <*******************@michaelandson.com>
Date: Wednesday, January 3, 2024 at 1:43:13 PM UTC-5
Subject: ********
To: Dispute Resolution Team <[email protected]>

********

We are sorry we did not install your HVAC system. The part in question has failed and that is not in our control. The gold home care does not ensure parts will not fail. It just states we will cover the majority of the parts except the vital components which we also spelled out in the home care and our invoice.

We also stated in our visits that your prexisting damper set up would cause issues.

Thank you
Customer Answer
Date: 01/05/2024
The mere fact that the compressor hasn't burned out and that I am stating you are falsely telling me that parts are bad when there are not and programing my unit for a gas furnace not a heat pump is misleading and unfair to the consumer. You made an attempt to make me buy a new compressor when in fact there is nothing wrong with the compressor. Which leads me to think that the other parts were never needed. Unit is working after being programmed properly.
Initial Complaint
Date:12/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We lost heat due to our breaker tripping, and after rest, it would trip again every 30 minutes. the tech came, he didn't look at the breaker at all. He told me there were "probably" multiple problems with our unit, low *****, maybe a leak, maybe a relay, maybe multiple other things. He started quoting us for all the parts that we could replace, but he kept saying it would be better if we just replaced the whole unit. While he was here, the breaker tripped again, and he put it in emergency mode, which also tripped the breaker about 10 minutes after he left. After about a week, he came back out again, and the unit that he initially quoted us, and we decided to get was out of stock all of the sudden, and then he tried to get us to spend another few thousand on top of that for a high-end unit which we did not need at all. That was not going to happen, so I had to suggest to him another brand, and magically it was in stock at close to the initial price we agreed on. After some back and forth as we did not feel this was the right solution still, and still him telling us it couldn't be the breaker (which he still hasn't checked), and there were too many things that could be wrong, buying the new unit was what we needed to do.Install went fine, the two techs did a great job, got it all installed, showed me how to use the new thermostat - BUT, then the breaker tripped... and 30 minutes later it tripped again... when I looked around for the techs, they had gone out to their truck to look for parts and I directly asked, if I had just spent close to $16,000 when all I actually needed was a $150 part (the breaker to be replaced), he said - PROBABLY. After they were able to find a new breaker to install (originally a 60 AMP, but they installed a 50 AMP), the new unit has worked, and no breaker trips have occurred.So, instead of replacing a broken breaker, which is why I called in the first place, I was swindled into buying an almost $16,000 unit which I did not need.
Business Response
Date: 01/02/2024
Good morning
We are sorry for your concern. We have a ticket documenting the age of the unit and the concern. We also had an electrician scheduled to verify any concerns and that call was canceled by you. We returned to sign the contract and get the system installed. If you are still experiencing an electrical issue we are glad to reschedule the electrical visit which you canceled.
One our end it looks like you canceled the electrical visit. You called us back to move forward with the system installation.

Thank you
Initial Complaint
Date:12/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In July 2023, two technicians came to clean my ducts. One tech, ********** suggested an upgrade to my HVAC unit. I agreed and paid a total price of $1900.00. After they completed some of the work, ********* said he did not have the electrostatic air filter nor did he have the surge protector for my HVAC unit. ********* said he would return in two weeks with both items and install them. I have not heard from anyone but have called Michael and Sons repeatedly since August 2023. I get no response and have paid for labor and materials. I do not want anyone from Michael and Sons on my property ever again. I want reimbursement for the cost of the surge protector and electrostatic filter. My compensation should be $1,500.00 considering the flagrant manner in which I've been swindled out of money and materials. I've got voicemails stating they owe me but never producing these items.
Business Response
Date: 12/19/2023
Hello,
We reached out to you multiple times with no response. We have refunded the two items that were not installed. They are listed below. It takes 7-10 business days to get the refund.
Surge protector - $134.10 and the filter $248.13 for a total of $382.23
Thank you
*****-*** Increases compressor life by preventing external surges from damaging the compressor.
Install A Surge Protector For Your Outdoor Unit To Help Prevent Damage From Electricity Spikes. With Years And Years Of Construction And Development The Aging Electrical Infrastructure Is Becoming Increasingly Unreliable. "Dirty" Power, Brown-Outs, Power Surges And Power Outages Happen Daily. A Surge Protector Protects Your Expensive And Otherwise Vulnerable Heat Pump Or Air Conditioning Unit. 1.00 $134.10 4000 - Sales ******** HVAC Duct Cleaning 0.75000
***** Eliminate Ongoing Replacement Costs.
Up To 91% Efficient.
Electrostatic Filters Collect The Static Charge In The Air Passing Through Them Causing Particles To Be Magnetically Attracted To The Filter.
Therefore, A High Level Of Filtration Can Be Achieved While Maintaining Proper Airflow Through Your System.
Enjoy Cleaner Air While Saving Money! 1.00 $248.13 $248.13 4000 - Sales Richmond HVAC Duct Cleaning 0.00000
Initial Complaint
Date:12/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired Michael&Son Services (MSS) to fix a big water leak in my basement, under a 1st story bathroom and below the sewer discharge line. Oct 11- 1st plumber, ******, felt water along the sewer discharge line through the access panel. He said the bathroom was the issue. Using my ladder, through the access panel, we saw no sign of a big leak, just signs of a minor leak at some time. I agreed to repair the pipes even though it wasn’t really necessary, $602.62. When the repair was done, the tub drain was no longer flush, and the drain could not be closed to fill the tub with water. Oct 16- ****** returned to fix the actual source of the basement water leak- the laundry discharge pipe. Oct 25- ****** said the tub needs a new tub shoe. Est. cost $312.66. Nov 8- 2nd plumber, ***, diagnosed the problem as the entire mechanism needs to be replaced. I said I would order the parts. MSS supplied parts repair estimate $965.61; If I supplied the parts $543.27. Nov 14- 3rd plumber, ******, arrived to repair tub using parts supplied by me. He said it would be $965. I said that’s if you supply the parts. He called a manager and was told $645 for labor only. I then spoke to the ******* ******, plumbing manager, to explain that ******’s estimate was $312.66. After a long debate, the manager said it would be $545. At this point I just gave up and agreed. ****** said because he applied silicone, the finish trim could not be put on for 24 hours. Nov 20- I tried and failed to install the finish trim which is used to open and close the tub drain. Called MSS, spoke to LeVonda Braxton, said a manager would call me back that day. She gave me her email so I could send photos. I have not heard from anyone. Had the drywall been opened initially, the laundry pipe would have been identified as the source of the leak and NO repairs would have been done to the bathroom plumbing. I have been taken advantage of. MSS will not fix their warrantied work and they overcharged me for the work performed.
Business Response
Date: 12/19/2023
Hello,
We are sorry for your concern. We are scheduled to come to your home on the 9th of January with our manager and a senior tech to address any concerns and come to a solution for the payments made.
Thank you
Customer Answer
Date: 12/21/2023
Hello,
I would prefer not to respond to the business until after they come to my house on Jan. 9th. I think it is premature to close the complaint but inappropriate for me to select disagree with the resolution. Can I wait until after January 9th to respond?
Thank you,
*********************
Customer Answer
Date: 01/05/2024
I would like my case reopened because the case has not been resolved.
I am scheduled to meet with Michael & Sons on January 9, 2024.
I reject Michael & Sons' response until after our meeting on Jan. 9th as my issue has not been resolved.

Customer Answer
Date: 01/05/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
I would like my case reopened because the case has not been resolved.
I am scheduled to meet with Michael & Sons on January 9, 2024.

I reject Michael & Sons' response until after our meeting on Jan. 9th as my issue has not been resolved.
Regards,

***** *****
Business Response
Date: 01/05/2024
Hello,

We are sorry for your concern. We are scheduled to come to your home on the 9th of January with our manager and a senior tech to address any concerns and come to a solution for the payments made.
Thank you
Business Response
Date: 01/05/2024
Hello,

We are sorry for your concern. We are scheduled to come to your home on the 9th of January with our manager and a senior tech to address any concerns and come to a solution for the payments made.
Thank you
Initial Complaint
Date:12/09/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Email sent to Michael & Son on Oct. 25: "I am not at all satisfied. Last April you came out to see why our HVAC was not cooling. It was determined that there was a leak and we paid you $1000 to fill it with refrigerant. We assumed that you also fixed the leak. We found out today from the technician that the leak was never actually found back in April. Why in the world would you charge $1000 for refrigerant and leave a system with a leak in it? The AC worked fine all summer but when we turned on the heat recently, it didn't work. The technician first ordered a new "personality" and we waited over a week for it to be installed. (Enduring cold nights and home temps that were in the 60s.) One day after installation, we still didn't have heat and he came back. Now he says he found the leak and we should pay $3000 to replace a part. Of course I don't trust that this is what needs to be done after our previous experience. I'm so angry that the problem wasn't fixed back in April. I've told the technician to cancel our service contract. " I also wrote to cancel the contract but have not received a refund from the $189 I paid on April 11, 2023 for a service contract. The contract specifically states a prorated refund will be given if the contract is cancelled. I have written to the company several times with no results. I would like BBB to help in getting a refund. I actually think the company should reimburse me for the $1000 worth of coolant that was wasted when they didn't fix the leak but I have little hope for that refund. ****************** **********************************, Cary NC **********
Business Response
Date: 12/14/2023
Hello
We are very sorry for your concern. We did refund 945.09.
We recommended a leak search during our service visit, We cannot determine why the leak search was not performed.
Thank you
Customer Answer
Date: 12/15/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: I received no refund at all from the company. Please provide evidence that a refund was provided.
In addition to the refund due for the refrigerant, I expect a refund for the cancelled service contract.

Regards,

***********************
Business Response
Date: 12/18/2023
We are sorry for your concern the refund was processed on our end. It take 7-10 business days.
Customer Answer
Date: 01/08/2024
Sorry -- though the company has promised a refund to my bank card, it has not yet shown up nor have they provided any proof that a refund is coming.
***********************
Business Response
Date: 01/09/2024
Hello,
It has been refunded. It will take 7-10 business days. If you need further proof email *************@michaelandson.com
Thank you
Business Response
Date: 01/11/2024
Screenshots added. It takes 7-10 actual business days.
Business Response
Date: 01/11/2024
Sent update
Customer Answer
Date: 01/17/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
All I see from the business is "Sent update." I haven't received an update recently. The last time I heard from them was December 19 when I was told that they were processing a refund of $945.06 and that it might take up to 10 business days to show up. It still has not shown up.

Regards,

******* ****
Customer Answer
Date: 01/28/2024
I just wanted to inform you that I finally received the refund of $945.09 from Michael & Son. I am grateful to the BBB for their assistance!
***** ****
Business Response
Date: 01/30/2024
Good morning
We will process the refund today, It takes 7-10 business days.
Business Response
Date: 01/30/2024
We will refund this hca today. It will take 7-10 business days
Business Response
Date: 01/30/2024
refunded it takes 7-10 business days
Initial Complaint
Date:11/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
During a visit from a Michael and son employee to perform an electrical inspection as part of a home care agreement. There were no adverse findings in the inspection.Before the employee left, I was advised that he wanted to install a surge protector in my house. This caught me off guard as he had just said there were no issues. He explained it would be a great deal of safety and protection. It was not the original reason for the visit though.I reluctantly agreed for the work to be done. I feel like my passive and non-confrontational attitude was used to negotiate me and pressure me into agreeing with the service. I was told it would cost $643. I took the offer with the understanding it was for a combination of high quality parts, labor, and complexity of work.The technician took a surprising 3 minutes to perform the job in which the part was conveniently in his truck the whole time and ready to go. Within 5 minutes it was installed and they left the house after showing me the pictures. Out of curiosity, I looked up the product shown to me and discovered the part was only $86 retail price. In that moment, i felt manipulated and deceived. I called for a refund immediately after discovering this. There is no justifiable labor or quality for this outrageous price. I sent a message, the first call, and then a second call the same week. Of all three attempts, no progress was made towards obtaining a refund. I feel like my kindness has been taken advantage of by a salesperson more than being treated as a customer who was getting a routine inspection.I want them to take the part back and issue me a refund. I feel lied to and cheated. Had i known the value of the part being installed was $60-90 and the brief time it would actually take, i would have never have agreed to get this done at that price.
Business Response
Date: 12/04/2023
Hello,
Thank you for reaching out to us. We are sorry for your concern per our records the technician was in the home for 50 plus minutes. The surge protector price was presented and given to you, it seemed that you wanted to move forward as you had us install it and you paid for it. If we remove it we will have to charge the dispatch fee to send the tech back to your home and also the restocking fee as we cannot sell the unit any longer. If you would like I am happy to help with a discount as a courtesy. Surge protectors are very important to have.
Initial Complaint
Date:11/25/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The date of installation was Oct/2023 Michael and Son installed an new HVAC system in my duplex rental at *** ******* ****** Norfolk VA and the problem has been with apt A. Michael and Son were contact at 3 times for service and we still have the same problem with the heat not working in apt A. ***** ********* sold me the system and we are still having heating problems
Business Response
Date: 12/04/2023
Thank you for reaching out to us. We are sorry for your concern. Per our last invoice the unit was working. If you have any further warranty issues please advise so we can send a technician to the home. Thank you
Customer Answer
Date: 12/14/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
Date:11/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a packaged unit on November 3, 2023. Since having this unit installed, they had to come out 3 times within the month, to correct an issue. My last straw was was Sunday 11/19, I wake to a cold house again, with an error message saying there was another issue with my system. I called and they scheduled someone to come out , a couple of hour later, I get a call stating they needed my credit card, I’m asking why, and they say since it’s the weekend. I would have to pay a fee of 169.00. I proceeded to tell them I shouldn’t have to provide a credit card due to your equipment. I was so frustrated, I gave her my cc number, and I asked what if I didn’t have a credit card, she then said I would have to wait til tomorrow, for someone to come out., not even understanding that would mean another night without heat! I’m so disappointed in this company, after going into debt to get a system that doesn’t work!
Business Response
Date: 11/20/2023
Hello,
We are sorry for your concern. The system was in working order when we arrived. We did not charge you the $169.00 emergency fee. If you should have any other warranty issues please do not hesitate to contract us ************ thank yhou
Customer Answer
Date: 11/25/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: the unit wasn't working when the Tech , left, his name was *****, the system connection was faulty and they had to replace the electrical pad. I did get this matter resolved at the present time, thanks to ******************** and his staff that came over and repaired my unit. Thanks

Regards,

*************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Business Response

Business Response

Customer Answer

Customer Answer

Business Response

Business Response

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Michael & Son Services Inc is NOT a BBB Accredited Business.