Business Profile

Electrical Contractors

Michael & Son Services Inc

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Michael & Son Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

133 total complaints in the last 3 years.
53 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 3/28 Michael and Sons Technician came to my house on a maintenance call on my working HVAC SYSTEM. I wanted to be sure everything was clean and oiled for upcoming season.They talked me into buying Gold Membership for maintenance calls twice a year and discounts on parts, and no cost when they used parts under my 6 year left over warranty it cost ***** a month for a year i paid about $340 dollars. On 4/21 less than 30 days I go to use my air conditioner, it doesn't come on, I hadn't used it because it had been cool. I call them and they send the same tech and he said I needed a contactor which he replaced ,machine still didn't come on. (2) Then he said I needed a Pressure Safety which obtained thru my **************** YORK, which the new technician decided I didn't need, but he kept ,I asked if I could get the part since it was not needed now& listed as a part needed for my HVAC system, and could be used by the company on someone else's equipment. He left equipment worked I turned it off two hours after and when I went to use it today I had no air again, I called and they sent the same tech I had yesterday, now today he says I need a water pump which they now want to charge me $300 dollars for, it a part not listed under my York Warranty and I must buy from them. They appear not to know what they are doing and trying to make me pay for their errors. They also talked me into purchasing A Hard Start Kit which cost $179.00, and a Surge Protector$134.10 which I'm not sure I needed as I just got a new compressor, they charged $99.00 to clean my coils. My complaint is my HVAC was working perfectly before these people touched it. Now i am encountering problems which will cost me over $700 all I needed was my coils cleaned. They have caused these problems, in under 30 days, and I would like whatever is broke for them to fix it or take all their toys off my HVAC & put back like it was. If they wont fix it I want a refund of monies paid.
Business Response
Date: 04/29/2025
Hello

We are sorry for your concern. There is nothing our tech can do to your system that would allow for parts to fail days later. That is not how systems work. Your pump is a secondary system we did not even work on and it needs to be replaced. I am happy to offer you a discounted price but I cannot take responsibility for your system having component failures after our visit. The maintenance check we performed is nothing more than a visual and us taking electrical readings. We do not take any parts out especially parts like the contactor, pressure switch, and pump.
Customer Answer
Date: 05/09/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23254668

I am rejecting this response because:
They added new components to my system that may have caused these problems. Adding a hard starter and the voltage thing in my compressor is most likely the cause. These are items they suggested I didnt ask for them or probably didnt really need them. I feel like I paid for them to install these items on my HVAC System. And where is the part that they ordered on my warranty that wasnt installed or returned to me or my ******** ****. I will call York and ask how it works when a part wasnt needed or used. And the diagnosis they made were wrong, I didnt need the part they ordered for me. I want my part returned to me or My warranty company. And what is the discounted cost of the pump I supposedly need?

Regards,

***** *****

Customer Answer
Date: 05/10/2025
I woke up to a freezing house my thermostat read 67 degrees, my 85 year old mother lives with me and woke up to a cold house. My husband got up snd out in heat at 6:30 this morning I woke at 8 and there was no heat, at 8:18 I called Michael and Sins they sent me a ***** email saying someone would be here between 12 and 6 pm today may 19th, no one came or called. At 6:30 pm I called and the girl said I had been rescheduled at 8:25 this morning! No one told me and I waited at home all day for a technician. They said they would send a Senior tech since I was having so many problems. I agreed and still no one came. I want them to take that hard start item off my system I believe it is causing problems. I guess I am getting crappy service due to my complaint to the BBB.
Customer Answer
Date: 05/10/2025
I woke up to a freezing house my thermostat read 67 degrees, my 85 year old mother lives with me and woke up to a cold house. My husband got up snd out in heat at 6:30 this morning I woke at 8 and there was no heat, at 8:18 I called Michael and Sins they sent me a ***** email saying someone would be here between 12 and 6 pm today may 19th, no one came or called. At 6:30 pm I called and the girl said I had been rescheduled at 8:25 this morning! No one told me and I waited at home all day for a technician. They said they would send a Senior tech since I was having so many problems. I agreed and still no one came. I want them to take that hard start item off my system I believe it is causing problems. I guess I am getting crappy service due to my complaint to the BBB.
Business Response
Date: 05/14/2025
hey added new components to my system that may have caused these problems. Adding a hard starter and the voltage thing in my compressor is most likely the cause. These are items they suggested I didnt ask for them or probably didnt really need them. I feel like I paid for them to install these items on my HVAC System. And where is the part that they ordered on my warranty that wasnt installed or returned to me or my ******** ***** I will call York and ask how it works when a part wasnt needed or used. And the diagnosis they made were wrong, I didnt need the part they ordered for me. I want my part returned to me or My warranty company. And what is the discounted cost of the pump I supposedly need?
Hard start only helps prolong the life of a compressor. Nothing we added can damage your pump.

I woke up to a freezing house my thermostat read 67 degrees, my 85 year old mother lives with me and woke up to a cold house. My husband got up snd out in heat at 6:30 this morning I woke at 8 and there was no heat, at 8:18 I called Michael and Sins they sent me a ***** email saying someone would be here between 12 and 6 pm today may 19th, no one came or called. At 6:30 pm I called and the girl said I had been rescheduled at 8:25 this morning! No one told me and I waited at home all day for a technician. They said they would send a Senior tech since I was having so many problems. I agreed and still no one came. I want them to take that hard start item off my system I believe it is causing problems. I guess I am getting crappy service due to my complaint to the BBB.

It has nothing to do with any complaints. We have been severely overbooked lately. We will be happy to take care of you
Business Response
Date: 05/14/2025
Also - this is another companies install. It would be best to reach out to them also since you have had so many component failures. We gave you a pump estimate and you declined it.

Thank you
Customer Answer
Date: 05/15/2025
They did come out at 8:30 that night after I called them at 6:30 to report no one came or called me to tell me what was going on after I waited at home all day 12 to 6 pm to wait for a tech. Yes he offered a condensate pump for $425 the previous price offered before was like $325, and no I dont want to spend $100 dollars more than it was previously. No one seems to see the big problem here is that my HVAC System worked just fine before these people touched it, I contend what ever they did, wrecked my system I just had it serviced December 3rd, 2024 and it worked just fine all of a sudden I have all these problems. My pump was replaced 3 years ago and had been checked in October 2024! On a maintenance check. Now I need $425 pump come on?
Initial Complaint
Date:04/17/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/1/25 I contacted *************************** because there was a small leak from the main floor toilet that was starting to show water stains in the ceiling of the basement. **** was the service tech. He arrived on 4/2/25 and found a crack on the left side of the toilet. **** went and bought another toilet and installed it. My contractors came and saw the stain on the ceiling below the main floor toilet. They cut out the area where the water stain was and put new sheet rock there. A week later I noticed the right side of the toilet showed major wetness on the hardwood floor. When my contractors arrived they looked at the ceiling below the toilet. This was NOT the same side as the prior leak. This leak did severe damage to the ceiling in the bathroom below where the water was coming from. I reached out to ***************************. **** came to the house and said there was a crack on the right side of the toilet. Yet he couldnt show myself or my real estate the crack. I ended up having to pay my contractor $800.00 to put new sheet rock on the ceiling and walls. I spoke to ******* and he refused to hear my entire story. He just said that I should call my home owners ins. I feel that *************************** should pay the $800.00 I had to pay my contractor. I have photos, the contractor to vouch these were 2 separate leaks unrelated. I also have my real estate agent who can vouch that **** couldnt show us the leak.
Business Response
Date: 04/22/2025
Hello
We are sorry for your concern. We have a recorded call of you calling in stating you had water damage to your floors and drywall when you called us for the initial leak. I understand our plumber might have caused his own potential leak and we cannot determine which leak caused what damage. We do not as a company get involved with water damages, This is what insurance is for. Please report it to your homeowners insurance and then if they believe we are at fault they will subrogate to our insurance. We are happy to do whatever the insurances deicide to do.
The bbb or any other review site will not change that standard business practice.

We understand you are in a crunch and selling the home. We understand your realtor mentioned going after us which is fine but will have to be handled via insurances. We are not an insurance company.

Thank you
Initial Complaint
Date:04/11/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We contracted with ************************** to perform *************** cleaning at our new home. The service included cleaning the ductwork and vent associated with our dryer. ************************** performed the service on February 14, 2025.Since the day that ************************** performed the work we have continued to receive notifications from our dryer indicating duct blockage (80%). We have contacted ************************** customer service a number of times to have this resolved.The duct blockage poses a fire and carbon monoxide safety hazard.The customer service representative responding to usMaurice Nooritold us on March 14 that they could not address the issue because they suspended duct cleaning due problems with their trucks (no further information provided). the customer service representative indicated that they referred the problem to their *************** but could not provide an estimated time for resolving this problem.We have received no feedback from the ************************** *************** about scheduling service to resolve the issue.We contacted ******* ***** again on this issue and were told that he would contact the customer service teamI assume the *************** customer service but he did not specify. I contacted ******* ***** once again today (11 April) and he once again promised to have customer service contact me.We have been a ************************** customer for a number of years
Business Response
Date: 04/15/2025
hello

are you in need of a duct cleaning or a dryer vent cleaning?

Which service specifically do you need help with?
Business Response
Date: 05/13/2025
We are happy to get our MD/Baltimore team back out to your home since we have suspended all operations in ** please let us know when could work in the next month
Business Response
Date: 05/13/2025
When in the next month would be a good time to get it redone?
Customer Answer
Date: 05/16/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23192296

I am rejecting this response. It implies a promise to provide service within a certain time window; however, the ******** Michael & Son representative communicating with me on this issue informed me that they did know when their Maryland teams would be able to respond to my request.
The representative also advised me that a Maryland-based representative would contact me, which has never occurred.
Yet, during this same period, Michael & Son representatives have contacted me multiple times to try and schedule a bi-annual HVAC inspection, interestingly the same department that provided the duct cleaning.
It appears that Michael & Son is capable of contacting me at will in an effort to generate new revenuethey use these bi-annual inspections as marketing opportunities to pitch questionably necessary repairs or replacement workbut cannot make a simple, good faith effort to correct an issue with work that they have already performed...and for which they have already received payment.
In what I would characterize as a glib response, the representative replying to my claim references a suspension of all Michael & Son operations in ******** yet there is no publicly available information corroborating a suspension of operations in ******** and appears to continuing to actively operate and provide services in ********. Please refer to my comment above about ongoing attempts by Michael & Son representatives intent on contacting me to set up a bi-annual HVAC inspection.
All that said, I have decided to drop the service that Michael & Son has provided to us for a number of years as they have lost my trust. In light of that, the BBB does not need to pursue this complaint further with Michael & Son; however, I would like to have my rejection of their response as part of the official file for this complaint.
If you are not able to include it then please contact me to let me know that and the reason why it cannot be included in the official record for my complaint.

Regards,

******* ******
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company was called out to do a clean out in which plumber left testicap loose and did not test plumbing to the washer and dryer in which water and sewage went under the resident and has caused mold health hazardous to be on in under the crawl space company was supposed to clean up and fix and rectify the issue company has not completed job fully they have been communicated with and has not gotten back with customer
Business Response
Date: 04/01/2025
Hello
We are sorry for your concern, We cannot refund you on a completed job. We sent a restoration crew out to your home and they did the clean up.
If you have anything else going on feel free to call us ************

Thank you
Initial Complaint
Date:03/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired Michael and sons to perform an emergency plumbing job, I was told there would be a fee to dispatch a truck to my location, I paid the upfront fee and they sent a plumber to me, upon arrival the plumber was too lazy to do the job and told me to just go to ********** and buy my own equipment to fix the plumbing issue, leaving me with the problem unresolved and me out 169 dollar dispatch fee. I wrote a review on ****** and was contacted the next weekday with apologies and a promise to refund me the money if I changed the review, I agreed. Several weeks went by and I was never refunded, I spoke with Michael and sons and they told me they would not refund the money until I changed my review, I told them I will not change my review until my money is refunded.
Business Response
Date: 03/28/2025
Hello

the refund has been processed. It will take 7-10 business days
Initial Complaint
Date:03/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/24/25, a Michael and Sons technician, ******** *******, was out to my home to perform an HVAC tuneup on my 2 units. After completing the work when it was time for payment he recommended signing up for the service plan which would save me money and indicated that I could pay monthly and cancel at any time. His advice was to pay the cost for one month which would take care of the tuneup, discuss it with my wife and if we decide to not keep it to call and cancel. I had already planned to made the decision to cancel before the next billing period. I checked my bank account and noticed that a payment was pending on 3/19/25 and I called to cancel on 3/20/25. I requested to cancel and was told that someone would contact me. They did and I requested a cancellation of this payment as I was canceling before the next bill. I was told that there would be no refund as per the agreement requires a **************************************** the aspect that what you are saying is that if I signed up today and decided to cancel tomorrow that I am being held to a 2 month period. I expressed that this is poor customer service and have not heard back from the merchant.
Business Response
Date: 03/25/2025
We will contact you shortly to discuss the terms and conditions of the cancellation.

Thank you
Business Response
Date: 03/25/2025
He signed up for the monthly *** and was allegedly told he could cancel before the next billing date. He did not call prior to the next billing date, instead called afterwards to request cancellation. A refund was denied because his savings on the home care exceeded what he paid out in the membership, plus he was a monthly customer and we require a 30 day notice for cancellation. The T&C was signed by the customer, which is a legal binding contract.
We spoke to the customer and explained this also
Initial Complaint
Date:03/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally express my frustration and disappointment regarding an ongoing issue with my maintenance service, which began on February 4, 2025. It is now February 21, 2025, and despite my consistent efforts to seek resolution, the matter remains unresolved. For the past two years, I have faithfully paid for your Gold Level maintenance plan, expecting prompt and reliable service in return. Unfortunately, my experience over the last three weeks has fallen far short of those expectations.On February 4, 2025, I reported a problem requiring a part replacement. At that time, I was informed that the repair would take 5 to 7 business days. It has now been three weeks, and I am still without a functioning system or any clear resolution. This delay is particularly unacceptable given that we are in the dead of winter, exacerbating the inconvenience and urgency of the situation.I have made multiple attempts to follow up by phone, only to be met with the same unhelpful response: that the parts department needs to contact the manufacturer and that I will receive a callback. No such calls have ever materialized. Furthermore, when I have requested to speak with a manager, I am placed on hold for extended periods, only to be told that no manager is available. There has been no proactive communicationno updates on whether the part has been ordered, no information on what the parts department requires, and no estimated timeline for repair.
Business Response
Date: 03/13/2025
Mr. ***** I am very sorry to hear that you have had a poor experience with a Michael & Son in VA.
The office that you wrote the online complaint about is in **********, ***************
Since we are a completely different business and State I am not familiar with any of the situation you have described and I am unable to offer solutions other than to say that I am sorry for your experience with that company but you have complained about the wrong business.
Business Response
Date: 04/07/2025
Hello
We are very sorry for your concern. We have no control over a manufacturer and their delivery times for parts. We are given a date range and we are at their mercy for the actual delivery date just like our customers. The manufacturer of the unit promised us 5-7 business days and they delivered to us 12 business days later.
If we can help with anything further please let me know.
Initial Complaint
Date:02/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called Michael and Son when my Basement in my home flooded Wednesday February 5 due to issues with sump pump. Company gave estimate for two separate charges on two separate days for a total of $473.19. They allegedly made repairs Thursday February 6. Basement again flooded February 7. Called company they made additional repairs and on February 8 basement flooded again. Called company and talked with customer **** they told it was after hours but they would waive fee because it was their fault if basement flooded after being repaired twice. This after I paid $1600 to a restoration contractor to clean up mess. **** came out made repairs again. Basement flooded again next day. I called another plumbing (Quality Plumbing) contractor and they resolved issues with sump pump. Called Michael and Sons and spoke with representative about refund they assured me that my money would be refunded and I would receive a call from a superior. After several calls, company never contacted me or refunded my money. Im including receipt from Quality Plumbing who came in after Michael and Sons and made appropriate repairs to sump pump to stop flooding.
Business Response
Date: 03/10/2025
Hello
We did not see the need to replace your sump pump as it was working during our visits. There was never a failure of the pump during our visit. it seemed that it failed after our visits. Parts can have intermittent failure at times. I see that there was a chargeback on the credit card which places this account into collections. When an account goes into collections our hands are tied

Customer Answer
Date: 03/14/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22994125

I am rejecting this response because:

My basement flooded 3 times after Michael and sons came out 3 times to fix it. I called Quality Plumbing they resolved issues with sump pump. Michael and sons never bothered to contact me to try resolve issues although I call numerous times.
.
Regards,

******* *******
Initial Complaint
Date:01/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thanksgiving 2024, I had a plumbing issue and contacted *************************** for assistance. I was charged $250 for the service call and an additional $850 to have my pipes snaked. After the snaking was completed, I was informed that a technician would return the following week with a camera to inspect the pipes.When the technician arrived, they showed me the video footage, and from my perspective, the pipes did not appear to be in terrible condition. However, I was then told that the entire piping system in my house needed to be replaced. This would require gutting my brand-new kitchen, cutting down a tree, and removing my backyard fence. I was verbally quoted $18,000 for the work but never received a formal estimate or any documentation outlining the specific issue. I reached out to request written details but never received a response.I am filing this complaint because I believe *************************** takes advantage of their customers, particularly women living alone. Their lack of transparency, high-pressure sales tactics, and failure to provide written estimates raise serious concerns about their business practices. I request that *************************** provide a written explanation of their assessment and pricing, along with a justification for their recommendations. Additionally, I urge BBB to investigate their pricing and sales practices to prevent future customers from being taken advantage of.I request a formal, written estimate detailing the supposed issues with my plumbing, an explanation for the excessive pricing, and a refund for the initial charges if the recommendations were exaggerated or unnecessary. I also want *************************** to be held accountable for their lack of transparency and potential predatory practices.
Business Response
Date: 02/03/2025
Hello,
We are sorry for your concern. We cannot help you with a refund on a service provided. We can always attempt to resend the estimates.
We have an A rating with the BBB as we always follow industry standards.
There is no need for high pressure sales when the repair is needed.
Thank you
Customer Answer
Date: 02/12/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22882444

Please provide all information and findings from the visit (including the video file of the pipes). I never received any explanation.

Regards,

***** ******

Business Response
Date: 02/24/2025
The recording is available when we are out at the home, it is a courtesy service which usually has a service charge. If you would like a video we would have to come back out to redo the line. We are happy to help.
Initial Complaint
Date:01/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 20, 2025. A technician was dispatched to my rental property to address heating issues. Following the service, the technician contacted my husband to request authorization to charge the credit card we had on file. My husband approved the charge. However, shortly after, the technician left a voicemail stating that the card had declined. At this point, we attempted to return his call multiple times, but there was no direct way to contact the technician, and our calls were routed to customer service. My bank flagged the card for fraud, causing all charges to decline. While we were trying to resolve the matter, I contacted customer service to explain the situation. I informed them that the card had been shut down due to fraud, and a ***lacement card would arrive within 7 days. **************** reassured me that I could pay the invoice when the new card arrived, and they provided a copy of the invoice as *************** my surprise, immediately after this conversation, my tenant informed me that her children advised that the technician had returned to the house while no adults were present. I called Michael and Sons to inquire, their *** expressed shock and confirmed that the technician had returned to the property and cut off the heat due to non-payment. This experience has been deeply upsetting for several reasons1-Unauthorized Re-Entry: The technician entered the property without notifying me or receiving consent, and there were no adults presentonly children2- Failure to Communicate: Despite my ***eated attempts to explain the situation and offer alternative payment methods (cash or CashApp), the manager refused these options. Lack of Understanding: As a loyal customer with a history of timely payments, I expected a reasonable resolution, especially given the extenuating circumstances of fraud on my account. I am requesting the BBBs assistance in addressing this matter and ensuring that corrective actions are taken to prevent such incidents in the future.
Business Response
Date: 01/23/2025
Hello,
We are sorry for your concern. We are a cod company. We require payment at the end of the service. We have already spoke to you and this matter was put to rest.

Thank you
Customer Answer
Date: 01/23/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22836359

I am rejecting this response because:

I since paid for services and expect accountability. The manager who ordered the technician to cut off the heat owes an apology. No empathy has been shown for the unacceptable actions taken, it does not address the gravity of the situationparticularly as I was dealing with a fraud issue on my credit card account.

My tenant has evidence that the technician left after completing the repairs but walked back into the property without authorization to shut off the heat by tampering with a valve unrelated to the repairs. That valve was operational when they arrived, and they had no right to re-enter the property or interfere with it.

Additionally, the manager displayed a lack of emotional regulation, patience, and common decency throughout this process, despite our attempts to call back and provide a new payment method. He also never returned my calls and have been avoided a conversation. This is almost criminal in nature and I expect a formal company response around how they plan to ensure he is held accountable and coached.

Regards,
[Your Name]

***** ***** -******

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Michael & Son Services Inc is NOT a BBB Accredited Business.