Business Profile

Electrical Contractors

Michael & Son Services Inc

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Michael & Son Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

133 total complaints in the last 3 years.
53 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 7, 2025 my old air conditioning unit broke down. I called Michael and Son. I have a goal membership with them. The technician that came to check my old unit said it could not be fixed and I needed to get a new unit installed. I made an appointment for Thursday June 12 to get a new unit installed. By Friday evening it started to get warm in my house again by the time I woke up Saturday morning the system the new unit was not working. The digital thermometer was black and the outside unit blades were not spinning. I called Michael and Son to let them know that I just had a unit put in on Thursday and now its Saturday and the unit is not workingand its 80 in my house. A service technician came Saturday evening around 7:30 and checked the inside unit upstairs in the attic and said that moisture had tripped the sensor and shut the unit and also said that the outside unit needed Freon a new kind of Freon that he did not have on his truck that someone would have to come Monday to top off the Freon on the system. On Monday, 6/16/25 the technician who installed the unit came and checked the outside unit and stated that he put as much Freon as he could that he had in there, but the unit still needed more Freon and he did not have any more Freon cause theres a Freon shortage. Ive paid a lot of money for this new unit and I expect it to work and cool my house properly and I want this issue resolved as soon as possible because it is very hot in my house 78 to 80 during the day and very sticky. It is very unsatisfactory that this unit is not working and no one should have to go through this. I have medical issues and cannot tolerate this any longer.
Business Response
Date: 06/17/2025
Hello
We are sorry for your concern. The initial issue was due to the pre charge freon being low from the factory which happens. We responded and charged the system for you. If there is anything else I can do please let me know.

Thank you
Customer Answer
Date: 06/22/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23477249

I am rejecting this response because:

Regards,

*** *****
Initial Complaint
Date:06/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 5th I contacted the company to let them know I was having the same problem as 3bweeks before when they were last out, toilet clogged. They came out on 5th of June and snaked it, on Saturday the same problem again. I contacted the company again and they said they couldn't come out until the 10th. On the 10th the com0any guy comes out and without even looking at the issue tells me it'll be $15,000 to fix the problem for good. Goes into my crawl space and makes these horrible sounds with whatever tools. Tells me to not use toilet paper and to flush twice *** run water in the tub. He then tells me I owe $600+ which I had already paid on the 5th. Now on the 13th of June I am back with the same issue of a clogged toilet. It's been over a month with the same issue and this compmay taking my money and seeming to try to take advantage of me being that I'm an elderly woman. Who tells a customer it's going to be $15,000 without doing anything. Then goes into my crawl space and seems to have caused more damage, less than 48 hrs I'm still stuck with the same problem? This is awful to have to deal with for this long, over a month and they aren't able to fix the issue?
Business Response
Date: 06/16/2025
Hello

We are happy to send another drain tech out to your home, It seems that your existing lines might need to be replaced so please be prepared for that. It is not Michael & Son's fault that your homes lines are in poor condition. We are just trying to help with your concern.

Thank you
Initial Complaint
Date:06/12/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November 2024 a team was dispatched to my home to complete electrical work, they replaced an old electrical panel in my home, this work left my concrete wall with several holes and they failed to remove a wire protruding from the newly installed electrical panel. I was told by the technician that I would receive a call at a later date to have the holes fixed because at the time the substance he would use kept freezing in the cold. After several months of not hearing a word, I decided to start reaching out to *************************** in the month of April to have these issues addressed. I was eventually put into email contact with a supposed manager by the name of, Michael Noori. Mr. ***** failed to show professionalism in his emails, but none the less, technicians came out and patched the walls and removed the wire. After they had left I went outside and found that a wire was now hanging from the top of my home all the way down to the door, cut off. I once again reached out to Mr. ***** on 5/28/25 and received a reply of only "send a pic" and I provided the photos same day. After a week of no reply, I reached out again on 6/4/2025 to be met with a "Yes. The manager will reach out to you. He was out of the office." As of today I have received no such phone call, and reached out to Mr. ***** yet again and received a "I will try him again. Thank you." I simply want the work that I have paid for done in its entirety and correctly so I can officially part ways with *************************** after several years of utilizing their services.
Business Response
Date: 06/12/2025
Hello
We have received your email and we will reach out to schedule the wire removal. This is on the lower priority scale since we are working on some many emergency calls at this time. The wire is a dead wire and simply needs to be cut.
We will respond when we can.

Thank you
Business Response
Date: 06/12/2025
We will respond once we are done with all of the emergency calls we are dealing with the cut your wire which is a dead wire. A simple cut and its done. Thank you
Business Response
Date: 06/18/2025
Hello

Please let us know what days would work for you for us to come by.

Thank you
Customer Answer
Date: 06/23/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have been scheduled for an appt of July 7th for the completion of the wire removal, and confirmed this day is acceptable.

Regards,

****** ******
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My *********** purchased a new home in January 2025. Soon after, we realized the gas line had to be replaced as it wasnt installed according to code. We hired ************************** (M&S) to replace the existing gas line on 30 JAN 2025. It was my understanding M&S would submit the required permit to Baltimore City to request their assistance to inspect and approve the installation. M&S admitted they submitted the permit on 07 MAR 2025 for work completed on 30 JAN 2025 at a cost of $5065.50. The initial plumbing/gas line inspection was scheduled for 22 MAY 2025. On the morning of 22 MAY 2025 @ 730am I received call from the Baltimore City inspector. He informed me the permit wasnt submitted correctly, was missing required information and the appointment had to be rescheduled. After calling M&S, they informed me the permit was completed correctly and rescheduled the inspection for 04 JUN 2025. On 04 JUN 2025 at 815am, I received another call from the Baltimore City inspector informing me the permit was still missing information and he had to cancel the inspection again. Since this second inspection cancellation on 04 JUN 2025, Ive called M&S several times to discuss this issue. The permit manager will not take my call. The customer service **** have left messages and mentioned someone will get back to me within the hour.Yes I havent received a call, an email or any other type of update associated with this issue from any M&S rep. ***** portions of my drywall was removed to allow the gas line to be replaced. Its been removed since 30 JAN 2025 waiting for the inspector to approve. Im now approaching 6 months of having the drywall in this state. I dont have the information or access to the permit submitted by M&S to resolve this issue myself.If the BBBs able to assist with this effort Id appreciate the help. The M&S teams unresponsive. We paid $5065.50 for the gas line replacement and expected a better service from M&S than this. Im not sure why this is happening.
Business Response
Date: 06/12/2025
We are very sorry for your concern. The permit person in our Baltimore office has passed away and we are all scrambling to pick up the pieces. We are actively working on correcting the permit concern and then you are welcome to email ********************************************** to get the drywall repaired.

Thank you
Customer Answer
Date: 06/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. Since submission of the BBB complaint, Michael & Son scheduled the *********************************** related inspection for the third time. Hopefully the inspector will accept the information referenced on the permit/inspection request and will honor the appointment to inspect the work performed. This is all that I paid for and wanted, nothing more.
Regards,

******* *******
Initial Complaint
Date:05/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed and paid for a new ac unit on July 24, 2019 from ********************* . The unit has not been able to maintain appropriate levels of freon. The company has never completed a leak check after multiple complaints. The first refill of freon was in July 2020. The company only offered a leak check when they deemed that the unit was no longer under warranty and wanted me to pay for the leak check. Now my unit is constantly leaking water on a daily basis . Due to multiple years of subpar fixes of my air conditioning I had to pay another company to perform a leak check and to refill my ac unit with 3 lbs of freon
Business Response
Date: 05/23/2025
Hello
In your history you only had one freon related issue 5/2023 and it was only 2 pounds which does not require a leak search. That is a very low and common amount of freon to lose over time, The next time you had an issue 8/24 still 2 pounds which is acceptable loss (especially when you have two separate companies working on your system) we have no clue what they are doing correct or incorrectly to your system, Based on the invoice I have attached they were causing damage to your system. We came back out 9/24 and you declined the leak search estimate. We are scheduled to help with a no charge leak search 5/25. We are sorry we are not in control of how long your labor warranties are, they are per the contract you signed when you purchased this system. I do not even feel comfortable working on a system another company is working on to be honest.
Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am seeking a refund of $69 for the charge issued on 5/20/2025. The fee is for a dispatch fee for a repair personnel. However, the repairman came out, did not complete any work or provide an assessment of the problem at hand. Instead, the repairman spent the entire time pitching financing services and marketing the company's finance plans. We were deprived of both the $69 fee and of our time by MICHAEL AND ***************.
Business Response
Date: 05/21/2025
Hello,
We are sorry for your concern. We always charge a dispatch fee when we dispatch a tech to the home. We also gave you estimates for repair/replacement of the exhaust fan. This qualifies as a standard visit.

Thank you
Customer Answer
Date: 05/23/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23355926

I am rejecting this response because:
The company claims that a service was rendered when no service was actually rendered. This is a clear example of fraud.

Regards,

*** ******
Initial Complaint
Date:05/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday May 9th, 2025 *************************** technician **** came out and quoted ******** to replace a motor in our air conditioner. On Friday May 16th, 2025, another technician showed up and claimed to have replaced the motor, however the air conditioner still did not work and the house was 92 degrees inside with two dogs and he was trying to make us pay ******** for a problem they quoted and claimed was the problem and did not fix the air conditioner.
Business Response
Date: 05/20/2025
Hello
Your system is an r-22 system which is phased out and is from 2005, In all reality it needs to be replaced. Unfortunately, your system has multiple issues as we stated in our invoice. Currently there is an open balance on your account and we are sending your account into legal/collections. You are currently on a do not service.
Thank you
Customer Answer
Date: 06/02/2025
No this is not approved or closed. They are lying. They told us the unit needs a new motor and that is it. They by and installed the motor and it did not fix the unit and asked us to pay $1230 dollar anyway and it was never repaired. This technician stated that the new motor was not the issue and we needed a new system. ******* & Sons was the ones who told us that we needed a motor and that would fix the unit. I am asking for assistance this fraudulent practices. They are the professionals and came out and made that diagnosis and then sent a new tech to install then said oh well you need a new system. If we needed a new system that should have been said and it was not. You the. Wanted us go pay that and it did not fix the issue. That was your error and not ours. We are not paying for a motor that you said we needed and it did not fix the air. You are fraud. You are trying to fraud customers with dispicable bysiness practices. Telling homeowners they need a part and then try to make them pay for your misdiagnosis. We called you to tell us as a professional what was wrong and you were the ones who lied and said the motor and want to pay $1230 for air conditioner that still did not work. BBB I am asking that you do not allow them to send this to collections. It is fraud. They misdiagnosed and want us to pay for their mistake. They never said multiple issue. They say motor that is it. They are not telling the truth i hopes to collect and ruin my credit with this fraud. Michael & Sons should be on the do not use list because they are defrauding consumers and misdiagnosing units and demand payments for repairs that do not fix the issue. They have already sent this to collections because they know they are lying.
Business Response
Date: 06/05/2025
Show us we are a fraud by getting another vendor to give you a diagnostic that we are incorrect, until then you are now in collections and will be pursued legally.

Thank you
Customer Answer
Date: 06/07/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23345983

I am rejecting this response because:

The original diagnosis was that we need a new motor to repair our air conditioner by **** from Michael & Sons. Then they sent another person to repair the unit and he installed that motor to repair the unit not to diagnose it. The new ********** you all sent then stated we needed a new system! If your first ********** knew our unit was an older unit by the model and could not be repaired by a motor install - why did **** not say that? He said we needed a new motor. Then the next ********** came out and installed in the motor and told us to pay the $1,230 although it did not fix the unit. He then said the first tech was wrong and the system needs to be replaced. This is you and your ********** Alexs fraudulent fault because he representing ******* & Sons stated we needed a new motor and this would fix our system as you can see on the first invoice. You sent another ********** out to even install the motor and when he saw that did not work, he said we needed a new system! If you can look at the system and determine it is an older model that needs to be replaced then why did the first diagnosis and repair state it was the motor? Think about your lies, you are saying the second tech installed the motor to tell us our system model was too old and we needed a new one in the first place! You and your first tech should have been honest from the start instead of lying about the system being able to be repaired with a motor. You all stated that not us! You are suppose to be the professional experts to come out and properly diagnose the first time. What fraudulent business makes consumers pay for parts knowing good and well the make and model of the air conditioner by looking at it and say this cannot be repaired the second time? If your first ********** said it was the motor, we as the consumer will assume he is correct. You all want us to pay for mis diagnosis. He knew and you knew all the information before the motor was installed but you wanted to be fraudulent and try and make us pay for what is your fault. I paid the diagnosis fee of $89.99 and **** came out and said the motor. Your second Tech came out and installed the motor and when that did not work, said oh you need a new system and he should have told you that! Thats 2 techs coming out and guessing on the motor and then lying and saying that model is too old to repair etc. You are trying to make me pay for the misdiagnosis the first time! You show me a company that says it was ever the motor in the first place! You cant cause you and your techs knew the model the entire time it would not repair the unit and that it can no longer be serviced. No person and company are not paying a professional to guess and buy parts to repair an issue. I never seen such a mess in my life. You know it is fraudulent to do that. Anybody getting something prepared and paying a diagnostic fee to get the correct diagnosis not just guessing and make customers pay for the company tech mistake the first time. Stop pretending like the first tech diagnosis does not exist! This is what the complaint is about. If he knew that model could not be repaired by replacing a motor by telling us the model as you keep sayingits a RJ22he did not need to repair a motor to tell us that! The motor did not make them know the model could not be repaired in the first place. This is fraud because your first tech **** misdiagnosed! You know he did. It is his mistake he did not know the unit could not be repaired. I am not paying for this fraud and his mistake. You need to charge him for not knowing that model with all the info on the unit could not be repaired by a motor or any part. Michael & Sons stop this trying to deceive customers with misdiagnosis instead of being honest because we are all for paying if something is true and the motor actually fixed the unit. Own up to your first tech misdiagnosis mistake and cease this mean and hateful unprofessional back and forth you are doing! If that motor fixed the air conditioning like your first tech said it could and would, we would not be here. You all lied and said we needed to pay for the new motor for a system that could no longer be repaired due to a model number and needed a new air conditioner after that did not work. It does not make sense and if a company did this to you and your family- you would not pay. For example, this goes for anything in life, you not paying for parts knowing it does not fix your product! Your first tech should have said this unit cannot be repaired due to the model in the first place!
Regards,

***** ****
Initial Complaint
Date:05/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this formal complaint regarding services rendered by Michael & Son Services, which resulted in property damage and has gone unresolved despite multiple ***************** October 2024, I hired a ************************** electrician and had a great experience. As a result, I purchased their ********************** Agreement, which includes complimentary annual inspections for HVAC, plumbing, and electrical systems.On Monday, February 17, 2025, I received a free plumbing inspection as part of this agreement. Prior to that inspection, I had never experienced any plumbing issues in my home, including in the guest bathroom located on the third floor, which is rarely used.Shortly after the inspection, I began to notice water stains on the ceiling beneath that guest bathroom. I contacted **************************, and they sent a ********** on April 8, 2025, who performed work to repair a leak in that third floor guest bathroom for which I was billed, despite the apparent connection to the earlier inspection.After this visit, I discovered the water was no longer working/running in that guest bathroom, which had no issues prior. I called again, and on April 15, 2025, a second ********** restored the water. Also on 4/15/25, a restoration ********** assessed the water damage. He performed moisture testing, confirmed the leak was no longer active, and stated that the timing of the leak matched the date of the February 17 plumbing inspection.I shared these findings with **************************s management and requested they take responsibility for the damage caused. Despite following up, I have received no response to date.I am seeking the following resolution:Full coverage for the repairs to my ceiling resulting from the leak caused during the February 17 plumbing inspection.I have made a good faith effort to resolve this directly with the company but have been met with silence. I now respectfully request the Better Business Bureaus assistance in pursuing a fair resolution.
Business Response
Date: 05/20/2025
Hello
Your fill valve was stuck and you paid us to fix it. How did we cause the damage?
We have called and talked to you, It is very unlikely that anything could have been our fault TWO MONTHS later.
Thank you
Customer Answer
Date: 05/31/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23344726

I am rejecting this response because:

Hello- please review again, more closely, the timeline of events. That is not what happened.

1. Prior, no plumbing issues noted in the home whatsoever
2. Free plumbing inspection performed as part of the home care package- (by same person that did the valve work later on that ALSO lead to an incident) that I paid for by the way..
3. Post the free plumbing inspection there was the leak first time ever
4. THEN the said recommended work by the way, for the valve, was performed.. to fix the unknown source/problem- by the same person you all sent over the first time that caused the problem just fyi..
5. Post that work, the water then ALSO stopped working in that bathroom
6. Two new people were sent, one was a different plumber who restored the water in the bathroom and second was the person to assess the damage- who confirmed/corroborated that the timeframe of the leak that caused the damage WAS aligned with the timeframe of the free inspection ie- the leak was caused from that free inspection performed

help me understand otherwise?
Regards,

******** *******

Business Response
Date: 06/03/2025
Thank you for taking the time to share your concerns. We understand how frustrating it must be to experience plumbing issues, and we appreciate the opportunity to address your points.

Please know that we stand behind the quality of our work and always aim to provide thorough, professional service. That said, its important to clarify that we are unable to assume liability for a leak or related issue that develops more than two months after our initial visit. Plumbing systems can be affected by a variety of factors over time, and without clear evidence of immediate fault, we cannot reasonably attribute responsibility to the inspection or subsequent work.

That being said, we remain committed to helping resolve the issue as best we can. We would be happy to send another technician to assess the situation and provide an objective evaluation. Additionally, if you feel a third-party review is necessary, you may wish to contact your homeowner's insurance provider to initiate an independent investigation.

Our goal is always to support our clients with transparency and integrity, and we truly regret that this has been your experience. Please let us know how youd like to proceedwhether we can schedule a follow-up visit or assist you in any other way.
Customer Answer
Date: 06/05/2025
Hi just looking to know/see if there was another response back yet from the business at all that I could be overseeing possibly? Im just super hopeful to resolve this directly/quickly with the business- I just want my ceiling fixed back to how it was prior
Initial Complaint
Date:05/15/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted this company to do some basic repairs (stone work, siding repair). They gave me the attached contract that said the total price of the contract was $1000. I didn't sign the contract but accepted it via email and paid the $1000 when I was invoiced before they completed the work. The invoice said "Collection of payment upon contract signing" with no indication that there was any additional balance. The work was completed in 3 hours or so, and I thought that was the end of it - until they just charged me an ADDITIONAL $980 for the work. Their claim is that there is a number "*******" in the WARRANTY field of this contract, and I was supposed to know THAT was the value of the contract rather than the field that says "total price of contract". Whether this was deliberate or accidental, this additional $980 is straight up fraud, given I'd have never agreed to 3 hours of work - where I provided all the materials - for $1980. I've attached the email thread where they've accused me of trying to cheat THEM rather than acknowledging the "total contract value" clearly shows $1000 and no reasonable person would just guess that the "warranty" was the hidden value of the contract.
Business Response
Date: 05/16/2025
We are sorry for your concern. We have two signatures for two separate invoices from you. We are not sure why that became an issue after the fact.
Customer Answer
Date: 05/20/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23333305

I am rejecting this response because:

They are lying. As attached to this complaint, the contract clearly states the total value of the contract (which, incidentally, was never actually signed) is $1000. I paid the $1000, they did the work, case closed. But then they fraudulently sent a SECOND invoice for $980 and charged my credit card for that. They will not be able to produce a signature because they ARE LYING, and this second invoice was $980 more than the value of the contract I agreed to and paid.

Also for what it's worth, they finally acknowledged the second invoice was fraudulent and that my money is being refunded, but that was last week and it STILL has not been refunded.

Regards,
**** ******

Business Response
Date: 05/29/2025
salesmen mistakenly put total price of job in the wrong section. Client was aware of this and he was verbally told the price and client agreed.

when came time to pay, client said "it says $1000 for total contract" and refused to pay final.
Customer Answer
Date: 05/30/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23333305

I am rejecting this response because:
These people are disgusting liars. Attached is the proof that they NEVER told me the price in person. They came by on Feb 22 to review the work, and on Feb 24 is when I got the attached email with the quote in it. I was never spoken to about the price during the estimate process or once the written estimate was actually provided. I agreed with the price of that estimate in the contract, the TOTAL PRICE OF THE CONTRACT actually listed in the document.
I get it now that they made a mistake on this, but by their OWN admission the contract showed the price of the contract was *****, and while there was a different random number in the "Warranty" field no reasonable person would assume that was the price of the contract. Either way, at this point they're not only denying the existence of the price of the contract, but they are LYING about me being TOLD the price of the contract, and lying about me verbally agreeing to said price. I agreed with the contract which showed that the price of the work was $1000.
I encourage the BBB to investigate other instances of fraud that this company has tried perpetuate by putting a "price of the contract" in some random field on a document and then trying to shake down their victims and claim that field that was substantially higher than what they said was the "real" price.

Regards,

**** ******
Initial Complaint
Date:05/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
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The business responded to the dispute but failed to make a good faith effort to resolve it.
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The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
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In November 2024, I hired ************************** to address a plumbing issue at my home. They charged me $1,135 to snake the drain. This is a significant amount, and I expected professional and lasting results. However, despite paying this high fee, I am still experiencing major plumbing ********* is extremely frustrating to have spent over a thousand dollars with no resolution to the core problem. This raises concerns about whether the work was properly diagnosed and performed. I believe I was overcharged for a temporary or ineffective fix that has left me in the same or worse position than before the service.I have attempted to resolve this by contacting the company, but have not received a meaningful response or follow-up.
Business Response
Date: 05/12/2025
Hello
We are sorry for your concern. Once we snake a line we offer a 30 day warranty after we camera the line. We offered main line replacement options..............which option do you want to move forward with.
Customer Answer
Date: 05/19/2025
Complaint: 23312554

I am rejecting this response because after asking many many times, I have YET to receive any documentation of the problems found when the technicians scoped my drains. Every time I request information of the problem, I am only provided with an OUTRAGEOUS estimate of how much the work will cost. I need the documentation and video file of the plumbing and what the issue is that would require a full pipe line change. This is extremely unprofessional. Being such a well known plumbing company, I am amazed at how shady you run your business.

Regards,

***** ******

Customer Answer
Date: 05/19/2025
attached is the email exchange and the quote provided. I need the documentation that states the issues with the plumbing.
Business Response
Date: 05/21/2025
Hello
The camera footage is not saved on a computer any time we perform camera work and was shown to you at the time of service. If you would like another visit to camera the line we can help with that.
Other than that I have sent all estimates to you which you claimed you did not have either.

Thank you

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Michael & Son Services Inc is NOT a BBB Accredited Business.