Business Profile

Electrical Contractors

Michael & Son Services Inc

Headquarters

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Complaints

This profile includes complaints for Michael & Son Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

134 total complaints in the last 3 years.
53 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/02/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/6/24 I had Michael and Sons perform an AC tune up on two of my AC units at my duplex. Apon completion of the tune up I was told everything is operating fine on my AC units. On 7/1/24 I had to perform an emergency repair on one of my AC units costing $968.00 because all my freon leaked out of my system due to someone putting in a wrong size s**** into a cover panel on the outside unit and screwed into my freon line. I call ******** and Sons about the issue because they are the only company that had been out last to service my system and they said that because it had been two months they are not responsible for the damages. My AC system is 4 years old, and I have never had a single issue with it. I get my systems serviced regularly every year and this is the first time I have had an issue with it, let alone that someone screwed a wrong size s**** into the cover panel damaging my system. I have pictures from the other service provider showing exactly where the damage came from and the s**** that is the wrong size. I am concluding their tech lost on one of the screws and tried to put in what looked like a replacement s**** but inadvertently damaged my freon line because like I said before no one outside of them have touched the system until I had to pay another company to repair the damages.
Business Response
Date: 07/08/2024
Hello,
We are sorry for your concern. Our labor warranty is 30 days and you are well past that time frame. The freon is under extreme high pressure, if a nail or s**** punctured the line it would be empty within a couple of hours.

Thank you
Initial Complaint
Date:06/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Above please find a photo of the contract with Michael and Sons.
In addition I pay $1000 annually for a service contract.
Business Response
Date: 07/03/2024
Hello

We are sorry for your concern. If you need warranty service please call us ************. We will call you also. The warranty you have with us does not support replacement due to warranty issues. We are happy to help how we can which is to come out to service unit.

Thank you
Customer Answer
Date: 07/22/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21898291

I am rejecting this response because:
"You are sorry" doesn't do justice for my being without air conditioning for almost seven weeks in the summer. On a unit that was less than three years old. In spite of my dozens of calls on this unit since it was installed by you. Horrible customer service and unacceptable.

Regards,

*****************
Initial Complaint
Date:06/21/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************************

Business Response
Date: 06/24/2024
Hello,
We have received your complaint and have passed it along to our insurance company and our plumbing department who will reach out to take care of your needs.
Business Response
Date: 07/03/2024
This is an insurance claim we legally cannot be involved any further. Please contact your insurance adjuster.
Business Response
Date: 08/19/2024
Good afternoon

I will go ahead and schedule your restoration and drywall repairs.

Thank you
Business Response
Date: 08/21/2024
We are scheduled to repair the drywall at our cost.

We have removed insurance from the claim.

Thank you - This concern is resolved.
Initial Complaint
Date:06/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After completing a service call last year I decided to take them up on a ************** plan. They come out periodically and check your **** and see if you have any electrical issues, and they would fix it. They last came out in January and the young man spent time with the unit outside as well as up in the attic, he told me the heat was working very well Reassessing my budget I let the service go in February. On a warm day in May I turned on the air conditioning and it did not work. I called the company that installed it. The original installer came out and said my Freon had leaked and it would be $1;000, To repair it. The **** unit is only three years old theres no way it ran out. ********************************** man was the last person to touch it. When I called about it, they offered the regular $49:00 fee and Then they would assess the charge. I believe they drained my Freon and I being taken advantage of. .
Business Response
Date: 06/05/2024
Hello,

We are sorry for your concern. We visited you in January and your issue happened in May so we are certainly not the cause of the issue. Another thing I would like to clearly point out, We did a heating inspection we did not work on your cooling side of the system. If you are out of freon there is a reason and it is not our inspection. Please feel free to send us the other companies invoice and diagnostic that should state why you have low freon. If you would like us to come and diagnosis the issue please feel free to call us for service ************. Thank you
Business Response
Date: 06/05/2024
additional info
Initial Complaint
Date:06/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21797903

I am rejecting this response because: The same pictures except the pipe threading on the drain pain are the initial pictures taken first arrival to my house. These pictures served as proof that my drain line was clogged. On the tech second return to my house .. she could have taken the exact same pictures but she didnt All Im saying is if she unclogged the drain line WHY were the conditions the same?? I reject Michael and Sons settlement offer. I do not plan to ever do business with them again.

Regards,

*********************

ome out the next day. He did and guess what.. no rusted out drain pan with a hole in it.. Instead the problem was a loose pipe which connected to the drain pan. Pipe was not tight because the thread portion of the drain pan had a crack in it the true problem I requested a refund through 2 on the receptionist at Michael and Sons.. Cant talk to the people who could approve a refund. No the receptionist is the middle man. Receptionist informed me that the test that was ran was needed and my unit was out of warranty.. No test was performed. The initial techs assumed that my drain line was clogged and it was not There fault!!! So I didnt get a refund, Im out of $304 dollars and I still have a water leak.. the initial issue **************** did not care about a satisfied customer.
Business Response
Date: 06/05/2024
Hello,
We are sorry for your concern. We did find a clogged drain, We had to use a vacuum to unclog it. We then tested to see that is was clear and it was. The unit has a lot of rusting and that caused clogs in the drain lines all the time. The unit has a rusted our drain pan and a crack in the threads. We recommend replacing the system. We are happy to use all of the money towards the replacement of the system. In fact I will be happy to give you $500 off a new system but we cannot help with a replacement due to your systems condition and age. You had multiple issues happening with yours system and a diagnostic is a process of elimination to an issue. Thank you
Initial Complaint
Date:05/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
06 02 2024
Company: Michael & Son Services ***
Consumer: **************************** D
Michael and Son response to me
MESSAGE FROM BUSINESS:
Hello
When can we come out to help reinstall paneling on the walls.
If you need a plumber to come back out to reasses the initial issue please let us know.

See below my reply concerning the above comments received from Michael & Son Services *** provided by the Better Business Bureau on Fri, May 31, 11:59?AM,my complaint #********.
===============================================================================
I am not accepting due to my comments listed below.
Please note in reference to my complaint #********, I need clarification from Michael & Son Services *** based on their reply. To correct the problem, they created it is going to take more than help reinstall paneling.
When Michael & Son Services *** came on Thursday 04 25 2024 for the dying out / air mover process to take place, Michael and Son removed and disposed the below listed items due to mold damage, mold, and decay.Listed below are the items that will need to be replaced by Michael & Son Services ***.
Michael and Son removed and disposed of the support wood foundation due to wood decay; need to be replaced.
Michael and Son removed and disposed of the installation, wet damaged and moldy; need to be replaced.
Michael and Son removed and disposed the following the baseboard, molding, and trim; need to be replaced.
Michael and Son removed and disposed of wet paneling; need to be replaced.

Michael and Son removed and disposed padding under the carpet; need to be replaced.

Michael and Son peeled back the carpet to remove the effected padding, The carpet has mold encrusted around the edges; need to remove the affected carpet, if it cannot be cleaned properly.

If it would help to get this work done in a reasonable timeframe, I would be very willing to get two estimates from other companies and submit them to Michael & Son Services *** for payment for total resolution of this problem completion. Also, in your response does a plumber need to come back to reassess if your plumber can fix the issues, I have listed above I can provide a date.

***************************

Regards,

*****************************

Business Response
Date: 05/24/2024
When next week can we come look at the wall and start a repair?
Business Response
Date: 05/28/2024
Hello
When can we come out to help reinstall paneling on the walls.
If you need a plumber to come back out to reasses the initial issue please let us know.

Thank you
Business Response
Date: 06/05/2024
Hello,

We will replace anything that was damaged. We just need to schedule the project. What days in the week NEXT week are good for you?
Customer Answer
Date: 06/09/2024
[updated see below]

In reference to your latest comment received on 06 07 2024 see above. I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me at this time if the necessary follow through with date as noted below.
I am available for appointments with Michael & Son Services *** starting from Monday 06 10 2024 through Friday 06 14 2024. Just pick a day and provide the time that works best for you and let me know.

*****************************

Business Response
Date: 06/13/2024
I have availability starting Wednesday and on as of right now...............
Customer Answer
Date: 06/14/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
Company: Michael & Son Services Inc
Consumer: ******************************
Complaint #********
Received below message on Sent: 6/14/2024 2:55:25 PM

MESSAGE FROM BUSINESS:
I have availability starting Wednesday and on as of right now...............

In reference to your latest comment received on 6/14/2024 2:55:25 PM see above. I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is not acceptable, another week has passed with no show. I want Michael & Son Services to give a specific date and time they will be coming.

*****************************

Customer Answer
Date: 07/08/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:

---------- Forwarded message ---------
From: ***************** <*******************>
Date: Wednesday, July 3, 2024 at 7:35:26 PM UTC-4
Subject: Re: Your Invoice ******* from Michael & Son Restoration
To: Michael & Son Services <*****************************************>, *********************************** <***********************************>, ********************************************* <*********************************************>

Attention: Michael & Son Services <*****************************************>

I would like you to explain to me why I am being presented with an invoice for damages caused by Michael & Son. Also, was left a phone message from Eve with Michael & Son , no last name provided today 07/3/2024 also requesting payment.

I opened Complaint number #******** on 05/14/204 with Better Business Bureau due to the following:
On Wednesday, April 17, 2024, I called and sent and an e-mail to Michael & Son concerning a line their company replaced in 2020, that was not installed properly and caused leakage of water inside the wall located in my den, which caused water damages inside the wall and had started to leak onto the carpet. I requested Michael & Son to review and provide a resolution for the leakage damage incurred. The above information was determined by having ***** River ************************ come out on April 17, 2024, to review and advise what was causing the moldy smell and mold on the carpet. Upon ***** River ************************s review, the following was determined the line replaced in 2020 was not installed properly and caused a leak within the wall, which caused water damage inside the wall. Additional details and pictures have been previously provided as part of the complaint and were uploaded as part of the complaint.
The last comments received from ************************* with Michael & Son I have copied below, the comments listed below are also indicated in my complaint number #******** and can be viewed online. You may also want to contact ************************* who is also with Michael & Son concerning this issue.

MESSAGE FROM BUSINESS: on 6/7/2024 12:30:29 PM
Hello,
We will replace anything that was damaged. We just need to schedule the project. What days in the week NEXT week are good for you?

MESSAGE FROM BUSINESS: on 6/14/2024 2:55:25 PM
I have availability starting Wednesday and on as of right now...............

I am still waiting for someone from Michael & Son to provide the date Michael & Son will be coming out to resolve, finish and complete resolution of the leakage damages caused by Michael & Son.

***************************

On Wed, Jul 3, 2024 at 2:23 PM Michael & Son Services <*****************************************> wrote:
Hello ***************************,

Thank you for choosing Michael & Son for your recent service. We appreciate the opportunity to serve you and trust that you are satisfied with the work performed at ******************************************** Kindly pay the balance due on your account using our convenient online payments!.

Should you have any issues or questions regarding our service or need any explanation about the attached invoice, please contact us at ************

Sincerely,
Michael & Son Services

Regards,

*****************************

Business Response
Date: 06/19/2024
As of now I have Thursday midday available and next week. We need an immediate response from you to book your call. Unfortunately you are not the only customer in our ecosphere. We book up very quickly.
Business Response
Date: 07/09/2024
I would suggest responding quicker on the bbb platform. I have been telling you for weeks now that we can schedule a team to come and repair the damage. Please send some dates that work for you.

Thanks
Customer Answer
Date: 07/09/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

See below my reply concerning the above comments received from Michael & Son Services *** provided by the Better Business Bureau on 7/9/2024 1:24:49 PM, my complaint #********. I replied on 7/9/2024 2:02 pm

Please note below I am providing three dates for you to come out and complete the resolution of the leakage damages caused by Michael & Son.

Thursday 07/11/2024 9:00 am
Or
Friday 07/12/2024 10:00 am
Or
Monday 07/15/2024 10:00 am

Please let me know what day you will be coming.

I want confirmation from Michael & Son Services the day they will be coming, last comment was on 06/14/2024, which Michael & Son Services did not confirm or select any dates previously provided.

*****************************

Business Response
Date: 07/12/2024
7/15/24 in the morning
Customer Answer
Date: 08/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

Although I dont see the last comment from the Michael & Son Services posted in my ticket. Michael & Son Services did come out finally and repair the wall and advised me to disregard the invoice issued in error.

*****************************
Initial Complaint
Date:05/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I currently do not own the air conditioning unit. I am leasing it. I have attached the contract. The air conditioning company did not tell the company that the unit was too small even though they knew this. I am not an expert in **** nor is the rental company and the rental company went with what the **** company stated. I also have asked for the original quote from the company and they refuse to provide it.o come out and do a manual J Calculation on my home. The original salesman did not do one. Apparently no one knows how to do it. My system is also still under warranty. They also want me to get a quote from someone else stating the size that the unit should be! I have pictures of the vents in my house, the ceiling size and all of the equipment Im using to actually cool down my home.
Business Response
Date: 05/28/2024
Hello,
We replaced like for like equipment meaning we did not change the size or tonnage compared to what you had originally. You keep telling us you had someone inspect your duct work, please send us and the BBB their detailed report. We have invoices that clearly state that we advised you about your duct damage and the need to replace your duct work. We have not seen your system since 6/16/23 - if you are experiencing issues please call for service. Thank you

Customer Answer
Date: 05/31/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21683312

I am rejecting this response because:

They are trying to excuse employees that are not trained in accurately assessing homes for HVAC system needs. No one has even offered to provide a manual J calculation and its because none of them know how to do one. THE ORIGINAL UNIT WAS NEVER USED BY ME BECAUSE IT STOPPED WORKING BEFORE I BOUGHT THE HOUSE AND WAS NOT TOLD. I NEVER USED THE ORIGINAL UNIT. I am fustrated with repeating that over and over again. I have proof of that too but I can only attach so many documents. I requested to see the original estimate that the sales person provided to the leasing company and they refuse to provide it. The leasing company made the contract on the basis of what the contractor stated. I also attached a picture from the upstairs of my home. They knew 2 tons was worthless for my home.
Manual J 8th Edition is the national ANSI-recognized standard for producing HVAC equipment sizing loads for single-family detached homes, small multi-unit structures, condominiums, townhouses, and manufactured homes. A proper load calculation, performed in accordance with the Manual J 8th Edition procedure, is required by national building codes and most state and local jurisdictions.
Manual J 8th Edition produces equipment sizing loads for single-family-detached homes, small multi-unit structures, condominiums, townhouses, and manufactured homes.
Manual J 8th Edition provides detailed requirements for producing a residential load calculation per the *** / CLTD method. The provision of the standard applies to any dwelling unit that has its own heating-cooling-ventilating system and equipment and its own exhaust air system(s). This includes:
Single family detached structures, duplex structures, and triplex structures;
Single family attached structures (row house or town house);
Dwelling units in multi-family attached structures (condo and apartment units); and
Energy efficient homes.

Regards,

*****************************

Customer Answer
Date: 05/31/2024
I am elevating this complaint to the ************************ If the response there is not satisfactory I have consulted an attorney to bring a case to civil court against the company.
Customer Answer
Date: 06/01/2024
I was not able to add these documents on my previous response because of their size.
Initial Complaint
Date:05/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21677394

I am rejecting this response because
1. The post was never in the original contract.
2. The work had failed inspection 5 times.
3. This job has been going on for 6+ months
4. My home was altered and there were damages on more than one occasion.
5. You guys are supposed to be the experts why does the job keep failing Im being charged almost ******* .

Regards,

***************************

Business Response
Date: 05/13/2024
Recommended service was an electrical panel replacement on 10/2023. The service guys cut my gutters and moved my electrical panel and BGE meter outside. This job resulted several alterations to my home, these alterations were not mentioned in the initial visit. My gutters were cut a Sump Pump pipe broken and large wooden post placed in my backyard all for this job to keep failing inspection. After 7 months of alterations, loss of power to my home and interrupted work schedule the company feels it fair to still charge the full price.
We are sorry for your sump pump pipe, We are happy to help with that. If you gutters are in the way of the electrical panel and lines we cut the gutters. The wooden post was per BGE and we did not charge you for the post like we would any normal customer. We do not compensate for mishaps and mistakes that can very easily happen on a job. As a courtesy we are happy to help you with a $500.00 discount. Thank you
Business Response
Date: 05/24/2024
Complaint: 21677394

I am rejecting this response because
1. The post was never in the original contract - Exactly we did not need it. The power company had us install it. You are welcome to communicate with the power company about that issue.
2. The work had failed inspection 5 times. - Yes it did, Nothing in our contract states we would not fail inspections, We are at the mercy of the county inspector. We will continue to make any inspection corrections that county needs. We cannot keep up with code changes for all counties that we serve. It would be literally impossible.
3. This job has been going on for 6+ months - We need to visit once more to make the corrections and that should be the end of it.
4. My home was altered and there were damages on more than one occasion - We can help with any damages like I had stated multiple times via phone and email.
5. You guys are supposed to be the experts why does the job keep failing Im being charged almost ******* - We have no control over codes, code changes, and or the interpretation of the code for that particular inspector.

Regards,

***************************
Customer Answer
Date: 05/25/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21677394

I am rejecting this response because: the company never informed me of any code changes. Your contract states any additional work other than what was stated in the original contract calls for a new contract.Again , that never happened. I was lied to about them a service person being present during inspection to ensure it would pass. I dont want your service man to repair any of the damages. I want 30% of the original price, a service person at my inspection, and cancel my home agreement with Michael and Son. We have been beyond patience with your company. 6 months and 5 failed inspections is unacceptable regardless. Again, my service shouldve been better for the amount of money charged!!!

Regards,

***************************

Business Response
Date: 05/28/2024
Hello
We are sorry we cannot help with a 30% discount. We are glad to help with up to $999.00 off.

Thank you
Customer Answer
Date: 05/31/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21677394

I am rejecting this response because: 5 failed inspections , damages and alterations to the property.

Regards,

*************************

Business Response
Date: 08/12/2024
Hello
We are sorry we cannot help with a 30% discount. We are glad to help with up to $999.00 off.
Business Response
Date: 08/14/2024
Has the work been finished? The work is completed - Waiting on the customer for the county to inspect
How was the amount offered in your response determined? $1000 was offered and store credit $500 out of courtesy, we are not obligated in anyway to offer a discount for the power companies late response to the customers open permits.
Has the inspection been passed as of this time? The final inspection is being held up by the customer not by us. The county is ready to inspect, NOW.
Has the service agreement been cancelled? Cancelled
Customer Answer
Date: 08/16/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21677394

I am rejecting this response because: the company never reached out to reschedule the 6 inspection repair. We were told that the company was supposed to reach back out to us to make the updates and schedule the inspection. Im also waiting to hear from the board of electricians .

Regards,

***************************

Customer Answer
Date: 08/16/2024
I contacted the financial company who services the loan for Michael in July. The lender gave us a credit to hold the account until ******************** and Sons made the repair, the lender also informed me they would encourage the company to reach out. *********************** the customer service representative never called. I do not want a store credit, the company wants to charge full price for poor service. Ive dealt with many companies and never have I experienced a problem like this. 6 plus months to update my electric box, 5 failed inspections back to back, along with property damage.The contract was breech, a 10ft post was placed in my yard which was never in The original contract. No one in my neighborhood has an ************* the yard, that post is going to decrease my property value. And Why would I accept a store credit from a company that is operating in this fashion. They told me the original workers no longer were employees of the company, that was a lie. They said BGE told them I needed the post that was untrue the country gave them that information. If Michael and Sons want to charge expert prices they should provide expert work !!! I was willing to work with them until the 5 th failed inspection. Enough is enough!!!!
Customer Answer
Date: 09/07/2024
This complaint has been resolved. The company has provided me with a satisfactory resolution. Thanks again
Initial Complaint
Date:04/18/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My complaint has been resolved. A technician came out and completed the work on April 19, 2024.
Business Response
Date: 04/24/2024
We are very sorry for your concern. I will be working on the special order parts today. We will receive them and get them installed for you
Business Response
Date: 04/24/2024
This job was completed and done

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