Business Profile

Electrical Contractors

Michael & Son Services Inc

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Michael & Son Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

134 total complaints in the last 3 years.
53 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21032549

I am rejecting this response because:
*********** does not have be a law enforcement entity to investigate wrongdoing on behalf of their employees. Companies investigate claims of harassment, discrimination, and other types of wrongdoing by employees all the time. I am alleging that their employees took advantage of my elderly parents by upselling them various services and then taking property. At a minimum, the company should conduct an internal investigation by interviewing all parties and make a determination of the validity of their claims. I am not requesting that the company take criminal action against anyone. Hopefully, they have internal policies against age discrimination that are enforceable, without relying on criminal avenues. Moreover, the supervisor engaged in bullying behavior against me once I reported the allegations, which should also be violative of internal company policies prohibiting harassing behavior, especially towards a customer or potential customer. *********** never followed up with me after I made the allegations of theft, bullying, and age discrimination.

Regards,

***************************

ed that the technician's supervisor would contact me. A week later, the supervisor contacted me and his tone was aggressive throughout the conversation. During the conversation, he told me that he asked his technicians if they took my mom's wallet and they denied taking anything. He then said that he believed his technicians and not my mother because the technicians "make good money." It has been more than a month since the technicians serviced my parents house and after searching the entire house, we never located the wallet. I am mostly disappointed because during my conversation with the supervisor, Michael ******, he was unnecessarily combative, argumentative and aggressive, even after I asked him to moderate his tone. My parents are elderly and it really bothers me that a technician may have taken advantage of them.
Business Response
Date: 01/03/2024
Hello,

We are sorry for your concern. We are not a law enforcement agency. If you believe a crime has happened please do not hesitate to contact law enforcement.
As the technicians employer we cannot conduct criminal investigations.

Thank you
Business Response
Date: 01/03/2024
Hello,

We are sorry for your concern. We are not a law enforcement agency. If you believe a crime has happened please do not hesitate to contact law enforcement.
As the technicians employer we cannot conduct criminal investigations.

Thank you
Business Response
Date: 01/09/2024
We are sorry we could not help any further. Please contact your local law enforcement and file a police report. A crime should be taken seriously. Thank you
Business Response
Date: 08/12/2024
We have talked to our technician and he stated he has no idea what this is about and did not touch a thing. Our role in this is over. If you believe a crime happened please contact law enforcement.

Thank you
Initial Complaint
Date:12/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In July 2023, two technicians came to clean my ducts. One tech, ********** suggested an upgrade to my HVAC unit. I agreed and paid a total price of $1900.00. After they completed some of the work, ********* said he did not have the electrostatic air filter nor did he have the surge protector for my HVAC unit. ********* said he would return in two weeks with both items and install them. I have not heard from anyone but have called Michael and Sons repeatedly since August 2023. I get no response and have paid for labor and materials. I do not want anyone from Michael and Sons on my property ever again. I want reimbursement for the cost of the surge protector and electrostatic filter. My compensation should be $1,500.00 considering the flagrant manner in which I've been swindled out of money and materials. I've got voicemails stating they owe me but never producing these items.
Business Response
Date: 12/19/2023
Hello,
We reached out to you multiple times with no response. We have refunded the two items that were not installed. They are listed below. It takes 7-10 business days to get the refund.
Surge protector - $134.10 and the filter $248.13 for a total of $382.23
Thank you
*****-*** Increases compressor life by preventing external surges from damaging the compressor.
Install A Surge Protector For Your Outdoor Unit To Help Prevent Damage From Electricity Spikes. With Years And Years Of Construction And Development The Aging Electrical Infrastructure Is Becoming Increasingly Unreliable. "Dirty" Power, Brown-Outs, Power Surges And Power Outages Happen Daily. A Surge Protector Protects Your Expensive And Otherwise Vulnerable Heat Pump Or Air Conditioning Unit. 1.00 $134.10 4000 - Sales ******** HVAC Duct Cleaning 0.75000
***** Eliminate Ongoing Replacement Costs.
Up To 91% Efficient.
Electrostatic Filters Collect The Static Charge In The Air Passing Through Them Causing Particles To Be Magnetically Attracted To The Filter.
Therefore, A High Level Of Filtration Can Be Achieved While Maintaining Proper Airflow Through Your System.
Enjoy Cleaner Air While Saving Money! 1.00 $248.13 $248.13 4000 - Sales Richmond HVAC Duct Cleaning 0.00000
Initial Complaint
Date:12/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,
I would prefer not to respond to the business until after they come to my house on Jan. 9th. I think it is premature to close the complaint but inappropriate for me to select disagree with the resolution. Can I wait until after January 9th to respond?
Thank you,
*********************
ed to repair tub using parts supplied by me. He said it would be $965. I said that’s if you supply the parts. He called a manager and was told $645 for labor only. I then spoke to the ******* ******, plumbing manager, to explain that ******’s estimate was $312.66. After a long debate, the manager said it would be $545. At this point I just gave up and agreed. ****** said because he applied silicone, the finish trim could not be put on for 24 hours. Nov 20- I tried and failed to install the finish trim which is used to open and close the tub drain. Called MSS, spoke to LeVonda Braxton, said a manager would call me back that day. She gave me her email so I could send photos. I have not heard from anyone. Had the drywall been opened initially, the laundry pipe would have been identified as the source of the leak and NO repairs would have been done to the bathroom plumbing. I have been taken advantage of. MSS will not fix their warrantied work and they overcharged me for the work performed.
Business Response
Date: 12/19/2023
Hello,
We are sorry for your concern. We are scheduled to come to your home on the 9th of January with our manager and a senior tech to address any concerns and come to a solution for the payments made.
Thank you
Customer Answer
Date: 01/05/2024
I would like my case reopened because the case has not been resolved.
I am scheduled to meet with Michael & Sons on January 9, 2024.
I reject Michael & Sons' response until after our meeting on Jan. 9th as my issue has not been resolved.

Customer Answer
Date: 01/05/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
I would like my case reopened because the case has not been resolved.
I am scheduled to meet with Michael & Sons on January 9, 2024.

I reject Michael & Sons' response until after our meeting on Jan. 9th as my issue has not been resolved.
Regards,

***** *****
Business Response
Date: 01/05/2024
Hello,

We are sorry for your concern. We are scheduled to come to your home on the 9th of January with our manager and a senior tech to address any concerns and come to a solution for the payments made.
Thank you
Business Response
Date: 01/05/2024
Hello,

We are sorry for your concern. We are scheduled to come to your home on the 9th of January with our manager and a senior tech to address any concerns and come to a solution for the payments made.
Thank you
Initial Complaint
Date:12/09/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: I received no refund at all from the company. Please provide evidence that a refund was provided.
In addition to the refund due for the refrigerant, I expect a refund for the cancelled service contract.

Regards,

***********************
the technician to cancel our service contract. " I also wrote to cancel the contract but have not received a refund from the $189 I paid on April 11, 2023 for a service contract. The contract specifically states a prorated refund will be given if the contract is cancelled. I have written to the company several times with no results. I would like BBB to help in getting a refund. I actually think the company should reimburse me for the $1000 worth of coolant that was wasted when they didn't fix the leak but I have little hope for that refund. ****************** **********************************, Cary NC **********
Business Response
Date: 12/14/2023
Hello
We are very sorry for your concern. We did refund 945.09.
We recommended a leak search during our service visit, We cannot determine why the leak search was not performed.
Thank you
Business Response
Date: 12/18/2023
We are sorry for your concern the refund was processed on our end. It take 7-10 business days.
Customer Answer
Date: 01/08/2024
Sorry -- though the company has promised a refund to my bank card, it has not yet shown up nor have they provided any proof that a refund is coming.
***********************
Business Response
Date: 01/09/2024
Hello,
It has been refunded. It will take 7-10 business days. If you need further proof email *************@michaelandson.com
Thank you
Business Response
Date: 01/11/2024
Screenshots added. It takes 7-10 actual business days.
Business Response
Date: 01/11/2024
Sent update
Customer Answer
Date: 01/17/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
All I see from the business is "Sent update." I haven't received an update recently. The last time I heard from them was December 19 when I was told that they were processing a refund of $945.06 and that it might take up to 10 business days to show up. It still has not shown up.

Regards,

******* ****
Customer Answer
Date: 01/28/2024
I just wanted to inform you that I finally received the refund of $945.09 from Michael & Son. I am grateful to the BBB for their assistance!
***** ****
Business Response
Date: 01/30/2024
Good morning
We will process the refund today, It takes 7-10 business days.
Business Response
Date: 01/30/2024
We will refund this hca today. It will take 7-10 business days
Business Response
Date: 01/30/2024
refunded it takes 7-10 business days
Initial Complaint
Date:11/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
During a visit from a Michael and son employee to perform an electrical inspection as part of a home care agreement. There were no adverse findings in the inspection.Before the employee left, I was advised that he wanted to install a surge protector in my house. This caught me off guard as he had just said there were no issues. He explained it would be a great deal of safety and protection. It was not the original reason for the visit though.I reluctantly agreed for the work to be done. I feel like my passive and non-confrontational attitude was used to negotiate me and pressure me into agreeing with the service. I was told it would cost $643. I took the offer with the understanding it was for a combination of high quality parts, labor, and complexity of work.The technician took a surprising 3 minutes to perform the job in which the part was conveniently in his truck the whole time and ready to go. Within 5 minutes it was installed and they left the house after showing me the pictures. Out of curiosity, I looked up the product shown to me and discovered the part was only $86 retail price. In that moment, i felt manipulated and deceived. I called for a refund immediately after discovering this. There is no justifiable labor or quality for this outrageous price. I sent a message, the first call, and then a second call the same week. Of all three attempts, no progress was made towards obtaining a refund. I feel like my kindness has been taken advantage of by a salesperson more than being treated as a customer who was getting a routine inspection.I want them to take the part back and issue me a refund. I feel lied to and cheated. Had i known the value of the part being installed was $60-90 and the brief time it would actually take, i would have never have agreed to get this done at that price.
Business Response
Date: 12/04/2023
Hello,
Thank you for reaching out to us. We are sorry for your concern per our records the technician was in the home for 50 plus minutes. The surge protector price was presented and given to you, it seemed that you wanted to move forward as you had us install it and you paid for it. If we remove it we will have to charge the dispatch fee to send the tech back to your home and also the restocking fee as we cannot sell the unit any longer. If you would like I am happy to help with a discount as a courtesy. Surge protectors are very important to have.
Initial Complaint
Date:11/25/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Business Response
Date: 12/04/2023
Thank you for reaching out to us. We are sorry for your concern. Per our last invoice the unit was working. If you have any further warranty issues please advise so we can send a technician to the home. Thank you
Initial Complaint
Date:11/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: the unit wasn't working when the Tech , left, his name was *****, the system connection was faulty and they had to replace the electrical pad. I did get this matter resolved at the present time, thanks to ******************** and his staff that came over and repaired my unit. Thanks

Regards,

*************************
Business Response
Date: 11/20/2023
Hello,
We are sorry for your concern. The system was in working order when we arrived. We did not charge you the $169.00 emergency fee. If you should have any other warranty issues please do not hesitate to contract us ************ thank yhou
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 24th plumbing technician snaked drain line in basement bathroom, stating that clog which resulted in water overflowing from toilet had been removed and that water could now be used in the home. Technician offered free scoping of pipe to determine if any additional service may be needed in the future. On October 25th second technician performed scoping service and recommended that pipe be replaced in the future but noted no immediate or significant reason for repair. Homeowners then left on Oct 27th for two weeks. On November 9th homeowners returned home and began using water. On November 12th water began intruding from same bathroom drain. Michaels and Sons was contacted on November 13th and stated that work was covered under warranty and sent same plumbing technician who originally scoped the line on October 24th. When technician arrived at the home he stated that the free scope service completed on October 25th negated the warranty on the service provided and that a new service fee and cost of repair would have to be collected. Homeowners called business and spoke to owner who now states pipe under home is broken and will require complete replacement. Technician who originally scoped line never disclosed a broken pipe and no evidence has been given to homeowners showing pipe is broken from photos taken during the scope. Business never disclosed to homeowners that scoping of pipe would negate warranty for services provided to snake drain.
Business Response
Date: 11/20/2023
We are very sorry for your concern. When we snake a drain, there is never a warranty..............Not an hour after the service even. If we camera the line you get 30 days warranty..............If the camera tech finds issues he can terminate that warranty. Our cameras are not designed to take pictures. If you would like us to send another tech with a camera to verify our findings we will be happy to help. I have attached a invoice explaining your line and its current condition.
Thank you
Initial Complaint
Date:11/06/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Michael and Sons removed our Master Bathroom vanity and part of the floor and cut a big hole in the ceiling of our kitchen to mitigate damage from a leaking pipe. As they removed the vanity, they broke two pipes coming from the sinks. They left them open, making our infant and half our family sick with common signs of toxic sewage gas leakage. We contacted them on 24 October 2023 to come back and fix the problem. We never received a reply. Then they emailed us on 2 November 2023 saying that our bill wasn't paid by our insurance. We replied the same day requesting the necessary information they need to provide to our insurance company before the bill is paid. We also reiterated our complaints from 24 October. Today is 6 November 2023, and we have not had any replies from Michael and Sons for the initial complaint or for the necessary documents needed for our insurance.
Business Response
Date: 11/17/2023
We are very sorry for your concern. Our insurance/restoration rep will reach out to your insurance today to get more information on closing out this claim.
Business Response
Date: 11/20/2023
Hello,
We are sorry for your concern. We did send a plumber to address the pipe concern and
We billed the insurance on 11/8/23 **** billed all documents requested.
Business Response
Date: 11/20/2023
Hello,
We are sorry for your concern. The damaged pipes were repaired. If you would like an air scrubber in the home we can help with that also. The open bill was billed to your insurance. Is there anything else we can help with?
Business Response
Date: 11/20/2023
Hello,
We are sorry for your concern. The damaged pipes were repaired. If you would like an air scrubber in the home we can help with that also. The open bill was billed to your insurance. Is there anything else we can help with?
Initial Complaint
Date:11/04/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************************
Business Response
Date: 11/13/2023
Hello,
We are sorry for your concern, We found many issues in the home. We were very descriptive in our assessment of your electrical system and the work a non electrician has been doing on your system. We also advised that we would not work on restoring the issue due to the fact that anything that was damaged form the non electrician working on the circuits or preexisting issues would be on our tech had he worked on the system in that condition. The attached invoice is very clear and is signed by you.
I was called out because the customer stated there no power in the second floor
When I got to the house, i met a man who explained that he's the one in charge, so he explained to me that the breaker
tripping after few minutes
Then I told him well do troubleshooting to figure out what is going on with it then he signed up for it, BUT THE WIRES ARE
VERY OLD AND SOME PART THEIR INSULATION IS COMPLETELY PILLED AND THEY ARE ALL ALUMINUM WIRE
After I opened the panel and then checked the breaker and the wire, its shows the power being drowning from 15amps
breaker is 35amps, then I called the man to show me everything they have on the socket, a lot were on it.
So I asked them to remove everything, then as I was going through every rooms then I saw a switch opened and saw few
wires outside and another ceiling was took down as well, so asked what happened here? Then the man said he took
everything down by himself trying to fix the problem he said he’ll connect them back .
Right from there I saw all the aluminum wire is being exposed, and they also got multiple space heaters on the same 15 amp
breaker as well, so I stepped back from it because I dont want to be responsible for it if that caused be issues.
Then another man shows up and said Im in the owner and want you to fix what the other guy open because he cant get back
again after trying to play with it for many time and this time the breaker wouldnt come on again , so I explained to him if that
has affected something its on me but Ill just troubleshoot everything and he agreed
So I canceled the previous $266 troubleshooting fees and go for $626 , after troubleshooting, the wire blew inside the wall
So the 2nd floor would have to be re wire because the wire is completely old and theyve got so many on it
these are the line items we charged you for.
Estimate: Troubleshooting one socket and another ceiling fan and light fixture/ dispatch
Sold
$435.14
Estimate: Replace 20amps breaker
Sold
$59.79
Estimate: Troubleshooting wiring connections someone in the house took off and cant get them back on
Sold
$626.88
We are happy to come back out with a manager to take a look. We are also happy to give you a discount on the estimate for upstairs.
We will also like to further document your electrical system should the county want more information for permit purposes.
Thank you

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Michael & Son Services Inc is NOT a BBB Accredited Business.