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Business Profile

Electrical Contractors

Michael & Son Services Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Contractors.

Reviews

This profile includes reviews for Michael & Son Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Michael & Son Services Inc has 11 locations, listed below.

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    Customer Review Ratings

    4.48

    Average of 704 Customer Reviews

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    Review Details

    • John M

      Date: 10/11/2024

      WARNING - Do not use Michael and Son services. We used them to maintain our AC through their premier Gold plan. We trusted them and they failed us, in my opinion. I believe they were negligent in their maintenance of our system, negligent in installing our monitoring equipment or I believe they installed faulty equipment, and negligent in their response. They have responded in a dismissive and unhelpful way. They are here, in my opinion, to take your money but not provide quality service or even basic levels of service. Despite our unit being inspected and our monitoring equipment being inspected (and previously installed) by Michael and Son this season, our AC still flooded and the sensors that Michael and Son installed failed to work at all. Instead of acknowledging their mistakes and taking at least partial responsibility, we are instead forced to seek legal council and pursue claims through the courts and/or our insurance company. DO NOT TRUST OR USE. RUN FAR AND QUICK. Also, their management has no sense of personal accountability and have passed us from person to person, often simply dropping off the face of the earth while they supposedly consult with other parts of the business only to be confronted and immediately provide an excuse and non-response. They are very shady in that way, in my opinion. We are out thousands of dollars so there is no value to their services so far as I can tell.

    • Jane E

      Date: 09/04/2024

      Jane E

      Date: 09/04/2024

      *********** tried to sell me a $69 dollar fan/light fixture for over $600. Then claimed he needed to troubleshoot for another $240 when I knew the switch was functional ..... with his labor it would be over $1200.00. What a rip off. I paid his $69 service fee for being here for only 2 minutes and said ********** addition, they advertise same day....it was 4 days later.

      Michael & Son Services Inc

      Date: 09/09/2024

      We are sorry for your concern. Please show us the $69 dollar fan for verification and also please explain to me what a diagnostic should cost, what the price should be..................

    • Joan F

      Date: 09/03/2024

      Joan F

      Date: 09/03/2024

      Technician was in my home less than ************************************** bathroom. Vacuumed it. Said problem was not electrical. Six days later problem is worse than before. Charge was $266. I wrote 2 letters detailing problem and asking for $196 refund (less service call fee). The called me today (9/3/24) and said charge was reasonable and offered credit on future service. I have already called another company since I have no confidence in ***************************

      Michael & Son Services Inc

      Date: 09/04/2024

      Hello 

       

      Please send me your address so I can try to help 

    • Raul G

      Date: 08/26/2024

      Raul G

      Date: 08/26/2024

      Shady business. I would stay away. They came out to install a ceiling fan for me. They give you a ridiculously high estimate and if you chose not use their service, they charge a service fee anyway. They hope that the customer would either pay the service fee without receiving any real service or pay top dollar for getting a mediocre servie at best. It's a win-win situation for them and a terrible experience for the customers

      Michael & Son Services Inc

      Date: 08/27/2024

      We are sorry for your concern. We value our work and it seems that you did not. There are companies that can do the work for much less but less is not better when it comes to service in your home. 

      Thank you and good luck 

    • Sandra A

      Date: 08/08/2024

      Sandra A

      Date: 08/08/2024

      *****************************, came to the house which Im leasing and unclogged my kitchen sink, he was very nice and professional he went above and beyond to help us with the problem we had with the pipe, ******************* did an Awesome job!

      Michael & Son Services Inc

      Date: 08/13/2024

      Thank you 

    • Vernon H

      Date: 08/05/2024

      This branch canceled maintenance contract without warning then wanted to charge me for a call that is covered. I signed up for auto renewal and they declined to solve the issue. ****** was the final person I spoke with and was blocking me from being able to speak to another manager. No one should do business with this company as they will not stand behind their services and will drop you without notice.

    • Cherie C

      Date: 08/03/2024

      I scheduled an appointment with Michael and Sons to evaluate an electrical problem I was having with an outlet in my kitchen. I agreed to pay $69 to have them come to my house. When the repair person go there he presented me with an estimate of $****** to look at my outlets. I expressed concern that he would present an estimate without even looking at the outlet to tell me if that was the problem before I agreed to the high estimate. He said he would not look at the outlet until I signed an agreed to the work. The $****** estimate did not even include the price of parts which he refused to tell me how much the parts would cost ahead of time. I ended up signing to have him take apart the outlet which he then told me the total cost of everything --to take apart the outlet and to fix and include the part was ******. I did not agree to have the work done but I still had to pay the ****** just for him to look at the outlet instead of the $69 agreed upon initially for him to come give the estimate. My hopes is that others will report the tactics used by Michael and Sons so that they are no longer able to take advantage of customers.

    • Charlie G

      Date: 07/24/2024

      We purchased an Heat Pump and Air Handler unit for M&S in late January. The unit appeared to work properly. However, in June, with the onset of the hot weather, we turned on the ** portion of the unit. The ** stopped working in the later month of June. There was ice buildup in the Air Handler and on the lines into the Heat pump unit. July 6, the M&S came out and ran a check after the ice melted. They said everything was running as checked. He turned the system back on. That following weekend the ** went out again. The MS **** sent a guy out on a Sunday (Kudos) and made an adjustment and the system was working again. On July 22nd the system went out again (ice build up on the lines and in the Air Handler unit. We had to shut down for a couple days and still awaiting for Michael and Sons to come out today (24th July). We are seniors and the heat is exacerbating other health issues. This system was rather expensive. How can we get the Michael and Son's **** to resolve this issue, or either replace this system with one that works or refund out money back?

    • Marie V

      Date: 07/01/2024

      Instead of calling me, the senior tenant living in my 55 and older neighborhood rental property called *************************** in ******* ** to figure out why her monthly water bill went from $15 to $100. The technician ********************* verified that the powder room toilet was running continuously and instead of just replacing the flapper, he told her that "due to the age of the house" she needed to replace the entire toilet, install a water pressure reducing valve, and a pressure expansion tank on the hot water heater for over $2000. The house was only 8 years old and he never even tried just replacing the toilet flapper that wasn't sealing very well. He was obviously just trying to take advantage of the elderly woman living alone who didn't know any better. Luckily, she gave me the quote because she didn't have that kind of money to spend. I bought a new toilet flapper for $10 and replaced it in 5 minutes solving the water loss problem and restoring her water bill back to $15/month. Anyone looking for an honest and credible plumber should stay far away from ***************************! They're willingness to victimize those less knowledgeable and rob them blind is deplorable and criminal.

    • Tyleete B

      Date: 06/26/2024

      Tyleete B

      Date: 06/26/2024

      I had an emergency when our ac stopped working in 100. ******* was not only friendly with a great upbeat attitude (I don't know how in these temps) but knew his stuff. He wasn't out there at my unit more than a minute before figuring out what was wrong. Fixed it right away. I was so impressed with his work I automatically signed up for the yearly maintenance program. Can't say *************** good things. Thank you so much for everything!

      Michael & Son Services Inc

      Date: 06/28/2024

      Awesome! thank you

    Michael & Son Services Inc is NOT a BBB Accredited Business.

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