Reviews

This profile includes reviews for AvalonBay Communities, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AvalonBay Communities, Inc. has 139 locations, listed below.

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  AvalonBay Communities, Inc.

  4040 Wilson Blvd Ste 100 Arlington, VA 22203-4434

  
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  AvalonBay Communities, Inc.

  12000 Cameron Pond Dr Reston, VA 20194-4300

  
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  AvalonBay Communities, Inc.

  2350 26th Ct S Arlington, VA 22206-3000

  
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  AvalonBay Communities, Inc.

  2 Mountainview Ter Danbury, CT 06810-4163

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  Avalon Bay Communities

  1000 Central Ave Matawan, NJ 07747-1061

Review Details

• Review fromMelissa H

  Date: 12/08/2024

  1 star
  … Outside, there is garbage and dog poop everywhere. When it’s windy the garbage floats in the breeze. It’s a non smoking community, but outside building 3 it always smells like weed and I often see people smoking outside. A popular place for smokers is in front of the leasing office, where management can see them, but management doesn’t stop them. Instead, they send an email to the entire community reminding us of the non smoking policy. The smokers ignore the email and keep on smoking, and all management does is send another (obviously ineffective) email re: no smoking. The smokers keep smoking. This has been going on for almost 3 years and I just don’t get it. Also the pool area is gross: food on the ground, wood chips on the ground, dirty pool walls, and dirty pool water because the filter has been broken for 2 years. I hate it here.

• Review fromMelissa S

  Date: 12/08/2024

  1 star
  …but I was not charged the fee in Aug 2024. Instead, they violated the lease by charging me a $600 amenity fee in the first month of the lease (Aug 2023) even though the lease clearly stated that I would only be charged the one-time fee in the 13th month of the lease (Aug 2024). Then, instead of complying with the lease this time and charging me the fee in Aug 2024 (the 13th month) like they were supposed to, they waited until Sept 2024 (the 14th month) to charge me the additional amenity fee, in even further violation of the lease. Furthermore, it is painfully obvious that management is not using the “amenity fee” funds on the amenities: the pool filter has been broken for the past 2 summers and as a result, the pool’s chlorine level is often not safe for swimming, which means the pool is often closed; the pool gate has been broken on and off for the past 2 summers and; the hose for the pool has holes on holes on holes, with plastic bags and rubber gloves tied around them in a shameful attempt to stop all the water from spraying everywhere. Conversion of funds is illegal, so converting the amenity fee funds for some other purpose certainly seems illegal to me. Speaking of illegal, management took no legal action against me in July 2024, but that didn’t stop them from charging me $350 in “legal fees” (legal fees which they did not incur and could not provide an invoice for, literally non existent legal fees that no one ever charged them). I assumed they’d made a mistake, but when I called customer service the person I spoke to doubled down, going so far as to tell me I’d agreed to pay the pretend legal fees. NJ LAW ONLY PERMITS LANDLORDS TO COLLECT LEGAL FEES FROM TENANTS IF A COURT ISSUES A JUDGEMENT IN FAVOR OF THE LANDLORD DIRECTING THE TENANT TO PAY SAID LEGAL FEES. How many other tenants has management illegally charged imaginary legal fees and/or other legal fees management was not entitled to? I bet they would like their money back too.

• Review fromDonna S

  Date: 11/22/2024

  1 star
  GET RESTITUTION _ Please contact The Deputy Attorney General Monika Finkle and Walter R. K******i directly (nine seven three two seven three eight zero four seven) re complaint about Avalon Unconscionable Business practices and exorbitant rent increases
  Walter R. K******iInvestigator Office of Consumer Protection | Division of Consumer Affairs NJ Office of the Attorney General
  AvalonBay Teaneck many not be entitled to the rent control exemption but even if they are they are still under a Regulation that the local municipalities have failed to enforce - that is partly why the Attorney General has become involved

• Review fromSatej B

  Date: 11/18/2024

  1 star
  I am filing a complaint against AvalonBay Communities for their improper handling of my move-out charges and security deposit after I vacated my apartment at on October 13, 2024.Please see below:1. Failure to Provide Documentation on Time: AvalonBay provided a statement that included damage charges totaling $1,800 but failed to include sufficient documentation, including invoices or receipts, as required by California law. They also sent the only photo of a small carpet area well after the 21-day deadline for providing a full itemized statement. 2. Unresponsiveness:Despite multiple attempts to follow up via email, I received no timely or adequate responses. This lack of communication further highlights AvalonBays failure to comply with California Civil Code 1950.5.3. Threats of Collections:AvalonBay threatened to send my account to collections without providing the necessary documentation or properly addressing my concerns. This is an unfair and unprofessional tactic.AvalonBay Communities has failed to meet legal requirements and acted unprofessionally throughout this process. Please be aware when renting from AvalonBay, they may try to bully you into paying money by threatening collections without proper documentation or justification. I am filing this complaint to raise awareness of how they mishandle security deposits and treat tenants unfairly.

• Review fromErika B

  Date: 11/15/2024

  1 star
  ****************************** in *********, ********** just installed a latch system. They did not do their due diligence with this, did not ask for tenant buy in and since they have put this in kids and adults have been accidentally locking themselves out. They will not provide a fob nor physical key despite having been told by the installer that we could, you have to have an app which is slow. You cannot pick your door code nor disable the autolock feature. In order to get a fob it has to be medical necessity and they get to decide what that means, seems like a hippa violation right there. There is no thought to what if it is an emergency and you need to get in right away or your phone is dead and you cannot remember the complex code? There have been numerous lawsuits against this system and they have won when suing the management company. As a **** survivor this system causes me immense anxiety because the time it takes to get into your place is far too long especially in emergency.

• Review fromcheriis g

  Date: 11/15/2024

  1 star
  I am writing to file a formal complaint against AvalonBay Communities for their unfair and unethical practice of charging me rent for an apartment that has already been re-rented to another tenant.I terminated my lease and vacated the apartment on October 12, 2024, following AvalonBay's procedures for early termination. However, despite the apartment being re-rented to a new tenant, AvalonBay Communities has continued to charge me rent for the unit. This means the company is now collecting rent from both myself and the new tenant for the same apartment, which is unacceptable and a clear violation of fair business practices.I have reached out to AvalonBay Communities to address this issue but have not received an adequate response or resolution. This situation has caused unnecessary financial strain and frustration. I am requesting the BBB to assist in holding AvalonBay accountable for this practice and ensure that I am refunded the rent I have unjustly been charged since the new tenant took over the lease.I appreciate your attention to this matter and look forward to your assistance in resolving it.

• Review fromLigia F

  Date: 10/31/2024

  1 star
  My experience with AvalonBay Communities has been nothing short of frustrating and disappointing. Upon moving out of my apartment at *****************************, I received an outrageous charge of $1,052.18 for "damages" that I firmly believe were unfounded. I left the apartment in pristine condition, even hiring a professional carpet cleaning service to ensure everything was perfect. I documented the entire move-out process with photos and videos, all of which clearly show that the unit was left spotless.When I contacted ******* customer service for clarity and requested proof of the damages, I was given an unusable link in a letter, which required login credentials and provided no actual evidence. I was further told ** have to wait up to 10 business days to receive the photos by emaila delay that feels unreasonable and unprofessional.After disputing the charge, I received a call from a representative threatening to send my account to collections, jeopardizing my credit score unless I paid immediately. Feeling cornered, I paid the amount, but I am appalled by the predatory tactics used to enforce these unjust charges.Renters, beware: this company appears to nickel-and-dime tenants upon move-out, imposing steep charges without valid justification or transparency. I would never rent with AvalonBay Communities again and strongly caution others to think twice before signing a lease with them.

• Review fromBrittany B

  Date: 10/25/2024

  1 star
  I had to get a restraining order on one of their maintenance workers, yet the complex is actively trying to disrupt justice.Despite my efforts to ensure a fair and thorough investigation, I am concerned that my situation is not being handled justly due to potential bias or influence within the organization I am addressing.I recently reported serious misconduct by an employee at ****************. Although I requested a comprehensive investigation, I am deeply troubled that none has been conducted to the extent necessary to ensure my protection. To support my claims, I filed a police report and obtained a temporary restraining order against this individual. I also felt compelled to invoke my Second Amendment right due to my fears. Our court date is scheduled for November 4, as I pursue further legal action to safeguard myself and my family.

• Review fromAvalon S

  Date: 08/08/2024

  1 star
  The company is discriminating against handicapped residents by allowing walkways to front doors to be blocked by parked cars, and in violation of lease terms, and state fire code. There are problems with door locks across the entire property as their own maintenance workers had said, and witnessed. Parts keeps being replaced (three times in three years) with the door lock instead of replacing the old one as they had pledged to do. It took years to fix the leaking roof (twice this year with the leak always in the same spot,) 8 years to fix the heat that kept breaking down every winter (perhaps the neighbors flooded apartments was a result,) a rodent infestation next door with a wall torn out, and no inspection of neighboring apts. The *************** did not sound happy to hear a neighbor used a grill on their balcony, and no staff member had bothered to notice. And so many other serious problems. The company would rather waste money by waiting for disasters to happen instead of taking lest costly preventative measures.

• Review fromZhanna D

  Date: 08/07/2024

  1 star
  Unfair Billing and Service Issues with AvalonBay Communities, Inc.I created an account on ******************** website in the evening of 7/04/24, and within 24 h, on 7/05/24, I decided to cancel my account before we even started applying to AvalonBay Communities, Inc., located at ********************************, due to the following issues:1. Lack of Communication and Responsiveness: Despite multiple emails, phone calls, and in-person visits, I received little to no response.2. Failure to Process Refund: A leasing office representative assured me that the guarantor's payment would be refunded, but this action was never completed.3. Charging for ********** Services: I requested to delete my personal data within a short time frame and before submitting any documentation. Charging me for services not rendered, especially after a prompt cancellation request, is both unfair and illegal.4. Inadequate Support and Assistance: The lack of support and difficulty in contacting relevant personnel led to an extremely unsatisfactory experience.5. Miscommunication or Mismanagement: There is a clear disconnect between what was promised (cancellation and refund) and what was actually done, indicating poor management.As a consumer, I have a right to fair treatment, clear communication, and accurate billing. AvalonBay, failed to meet these standards. Their actions were not only unfair to me but also illegal, as they charged me for services I did not receive after canceling my account within 24h of creating it.Thank you for your prompt attention to this serious issue.Sincerely,Galikhan D and ****************