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Business Profile

Delivery Service

NonstopDelivery, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 10 complaints handled through our conciliation process.

Complaints

This profile includes complaints for NonstopDelivery, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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NonstopDelivery, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 260 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/20/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased ***** Lawn Mower Tractor through *********** and they used NSD to ship the tractor, and per delivery instruction someone from NSD supposed to call me 30 minutes before delivery and they did NOT call us and they marked the tractor as delivered without coming to my property, and as soon I saw the delivery text I did check around my property but no items were delivered and I did NOT see any delivery truck coming to my property as well on that day. so, I immediately contacted the ********** chat support and they spoke to NSDSHIP and asked me touch base with NSD as well, when I spoke to them, they said the local center will take up to 72 hours to respond but so far, no calls from them, and ********** mentioned that it is up to NSDSHIP since they mentioned the item as delivered. thanks Tracking Number:******** Delivery Date:05/16/23 Shipping Provider: Nonstop Delivery Status: DELIVERED

      Business Response

      Date: 06/12/2023

      Thanks for your feedback. Were sorry to hear we disappointed you. Your remarks will be shared with the team. Your delivery shows it was a basic delivery no signature required you will need to contact your place of purchase for refund or replacement if you are still in need of help please email us at extramile@********.com to better assist. 05/16/2023 6:05 PM 05/16/2023 6:00 PM DELIVERED

      Business Response

      Date: 06/13/2023

      *************************- sorry about the delay of your delivery and any inconvenience we may have caused you. Our terminal will be conducting a dock search to locate your lawn mover or providing us with an proof of delivery, This normally will take up to 72 hours if not less to complete. Once we have updates we will reach out to you. If you have any questions please feel free to contact us at extramile@********.com to better assist thank you.

      Business Response

      Date: 06/16/2023

      Thanks for your feedback. Were sorry to hear we disappointed you. Your remarks will be shared with the team. Your delivery shows it was a basic delivery no signature required you will need to contact your place of purchase for refund or replacement if you are still in need of help please email us at extramile@********.com to better assist. 05/16/2023 6:05 PM 05/16/2023 6:00 PM DELIVERED. 

       

    • Initial Complaint

      Date:04/17/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered Garage Storage Shelving from ********** NSD has had product at their West Valley Utah location since 3-24-23 and still has not delivered was notified that item was to be delivered 0n 4-10-23 and didn't happen their tracking shows dates of delivery of 2-15-23 and that did not happen i am still waiting on delivery it has been over 25 Days with item in their possession and still has not called or notified me of when I can expect delivery. I have also notified ********** and not had any luck getting deliver resolved. Tracking # ******** and order # **********

      Business Response

      Date: 05/12/2023

      ****- So sorry we did not meet your expectations. Your remarks will be shared with the team. But your delivery was refused by first party carrier we never received it please contact your place of purchase for refund or replacement. If you need any help please contact us at [email protected]. 

    • Initial Complaint

      Date:04/05/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online through *********** NSD acted as the delivery company. The tracking # is ********. Their dishonest delivery person claims they delivered to my address, despite not doing so. I received another item in the same order from ********** on the same day shipped by ***** which was successfully received. My unit number and name are very clearly listed on the front door panel (labels were very recently replaced with labels using clear bold print for all units and are highly legible). Moreover, 2-3 people were home all day, so a buzz would not have been missed. No buzz other than ***** was made.

      Business Response

      Date: 04/19/2023

      ****-We apologize for not meeting your expectations, but appreciate you taking the time to leave a review. Our system shows this as an basic delivery which would have been delivered to the first dry are no signature was required. if you are still in need of proof or purchase please email us at [email protected] Delivery completed on  04/04/2023 12:45 PM 04/04/2023 11:28 AM DELIVERED CHICAGO, IL 2023-04-04-11.28.00.00 to address **** *******
      **** * ******* ** UNIT *
      CHICAGO, IL *****
      Phone: **********

    • Initial Complaint

      Date:02/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an Electric Fireplace from a home improvement store on 2/16/2023 and they used NSD for the last mile delivery. I never received a call from them like I was told would happen, and when it arrived on 2/22/2023 it was a Double Sink Vanity instead of a Fireplace. I called the store and told them what happened and they said NSD would contact me to schedule a pick up. It has now been a week, no one responds to my emails and I got hung up on twice when I tried to call. Tracking shows that my replacement has been sitting in NSD's local warehouse for 5 days now but they refuse to deliver it until they pick up the sink. I've not been contacted in any way and can't get a hold of anyone. Not to mention I can't get a refund until they return the Sink, which means I have paid double for a Fireplace I have yet to receive.

      Business Response

      Date: 03/06/2023

      ***** - , thank you for taking the time to leave a review, even if your experience wasnt great. But according to our paperwork we delivered what was shipped to our terminal from *********** You will need to contact ********** so they can create a return pickup, once you have the return pickup tracking number we can schedule your pickup. As for as the fireplace please provide your NSD tracking number at ********************** to better assist. Thank you.

    • Initial Complaint

      Date:02/02/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NSD had scheduled delivery with me for 1/27/2023 between 8 am and 1 pm, received double confirmation for my delivery. the day of delivery i was notified that there would be no delivery because there are not enough deliveries in my area to justify them coming to my location. I've have called several times and spoken with a NSD representative and every time have ben given a different answer as to where and when someone will reach back to me to schedule delivery. As of today there is no expected delivery date but they have been in possession of the item since 1/24/2023 at the NSD union city hub. NSD tracking for this item is: #********

      Business Response

      Date: 02/14/2023

      *******- sorry about the delay of your delivery and any inconvenience we may have caused, your delivery has been marked and signed as completed if you are still in need of assistance please emails us at [email protected] thank you. 02/07/2023 3:25 PM 02/07/2023 12:11 PM DELIVERED SIGNED BY ******************; 

    • Initial Complaint

      Date:01/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 12 huge BBQs through ********** and they picked this company to deliver. These are 200 lbs each and require to be on 3 pallets. How you lose 12 BBQs during your transit? Apparent ********** contacted them and said they got lost! How its not a small item.There must be some inside work being done to steal items. Also the last time I ordered the boxes came damaged.

      Business Response

      Date: 01/24/2023

      Hello *****- 01/18/2023 7:06 PM 01/18/2023 3:56 PM DELIVERED EDI Code: '**' '**'-*********, ** 01/18/2023 03:56:23 PM PT | FINISHED WORKATO if you have any question please contact us at [email protected] thank you.

      Business Response

      Date: 01/26/2023

      Hello- sorry about the delay of your delivery and any inconvenience we may have caused. Your basic delivery has been marked a completed on 01/18/23 at address **** ******* ** ROOM* RIVERSIDE, CA ***** if you have any question please contact us at [email protected] to better assist thank you.

    • Initial Complaint

      Date:01/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 10 2022 I had arranged for a home delivery of a package requiring a signature. Non stop delivery hired ********** Delivery in Phoenix AZ to deliver the package. I spoke to the driver and advised how to enter my apt building thru the office to the elevator to the third floor. I advised I would be home to sign for the package. He sent me text he was 20 minutes away and I replied I was home. Shortly after I received a text stating he left package with the office. Our office does not accept packages. It was on Saturday and I was unable to get a hold of anyone in the office until later that day. I was told they do not accept deliveries. We have a locked mailroom serviced by ***** for deliveries that do not require a signature but certified packages have to be delivered directly to the consumer. We are a large community with multiple buildings and the office we not be held responsible for any deliveries. I contacted ***** and they claimed somebody signed for my package. They sent me a copy. They refuse to accept responsibility for my missing package and have been very unprofessional.

      Business Response

      Date: 01/17/2023

      You will need to contact place of purchase for refund or replacement. 12/12/2022 1:21 PM 12/10/2022 11:30 AM DELIVERED SVC_WEB

    • Initial Complaint

      Date:12/12/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11-25-2022 I placed an order with ******, they had a guaranteed delivery date for 12-12-2022 that was going to be fulfilled by NSD. NSD hasn't responded with any information. My package is in my own town in their terminal. I don't know what the hold up is. I need my tv. Order # ***-*******-******* tracking # *******.

      Business Response

      Date: 12/30/2022

      Hello sorry about the delay of your delivery, this was marked as delivered on 12/14/22 please contact us at [email protected]  if you have any questions thank you.

      Customer Answer

      Date: 01/04/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

    • Initial Complaint

      Date:12/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PURCHASED A PATIO DOOR THROUGH *********** WAS CONTACTED BY NSD THAT MY PATIO DOOR WOULD BE DELIVERED ON 11/30/22 BETWEEN THE HOURS OF 11:45AM AND 2:45PM...PATIO DOOR NEVER SHOWED UP. TRIED CONTACTING NSD MULTIPLE TIMES THROUGH PHONE NUMBER PROVIDED AND WAS PUT ON HOLD, EVENTUALLY DISCONNECTED. TODAY IS NOW 12/2/22.....NO CONTACT REGARDING DELIVERY OF DOOR. ********** IS ALSO UNABLE TO CONTACT NSD TO CHECK STATUS OF PATIO DOOR.

      Business Response

      Date: 12/17/2022

      *** - sorry about the delay of your delivery, please provide your NSD tracking number at [email protected] to better assist. Thank you.

      Customer Answer

      Date: 12/20/2022

      Tracking number is ********. Good luck trying to get a hold of someone.

      Business Response

      Date: 12/21/2022

      ***- sorry about the delay of your delivery, please provide your NSD tracking number at [email protected] to better assist with tracking and scheduling your delivery thank you.

    • Initial Complaint

      Date:12/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was supposed to have a fireplace delivered on November 25 between 1 PM and 5 PM. I received the phone call on the Thursday before to confirm.A little after 6 PM on Friday, after it was supposed to be delivered, I called NSD to find out where my delivery was. She said the terminal was closed and I wont be able to have an answer till Monday or Tuesday. I have since called Monday, Tuesday, Wednesday, Thursday, and again today, a week after it was supposed to be delivered. Most of the time, nobody answers the phone. When I do get a hold of someone, they tell me that the hub is either closed, or no one is answering the phone there. I still have no answer to when my item will be delivered that was supposed to be here a week ago. I even offered to go pick my item up from the hub. And they said I couldnt do that because they cant get a hold of anyone at the hub. I dont understand how a business can not answer their phones for an entire week straight.

      Business Response

      Date: 12/17/2022

      ********************************* sorry about the delay of your delivery can you please provide your NSD tracking number at [email protected] to better assist. Thank you.

      Business Response

      Date: 12/21/2022

      Hello *******- Sorry your delivery show as completed on 11/25 please contact your place of purchase for refund or replacement if you have any questions please feel free to contact us at [email protected] thank you.

      Customer Answer

      Date: 12/21/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:

      It was NOT delivered on 11/25. 
      I wouldn’t have spent three weeks calling to find out where it was if it was delivered on 11/25. And I don’t think your people would have been trying to contact the hub for three weeks either if it was delivered on 11/25. 

      Thankfully ********** has better business practices and customer service than you and they did refund me for the product  

      Regards,

      *********************************

    NonstopDelivery, Inc. is NOT a BBB Accredited Business.

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